Island Toyota
Customer Reviews of Island Toyota
Review type:
nasty, hostile sales people - stay away
by I K on 05/06/2021We went to buy a car from this place, and instead of being polite and explaining us all the options and answering our questions, Anthony and his manager Jimmy were really nasty, their answers were very rude, each question was answered in a… way as if we asked them something outrageous. And the questions were, for example, what was their rate of financing, what was a difference between different but similar models, etc. The way they spoke to us, even the way how Anthony greeted us the moment we walked in (it was the second visit in a few months) was like they didn't want us there. Not to mention they had some false advertising about the financing interest rate as well as the car condition was misrepresented (we were told the car we came to buy had no accidents while an official report should a clear damage). Sure enough, we left without a car even though we were going to buy it this time for sure (sadly we had our second car broken yesterday so we were really pressured to buy it). So, if you want to get some nasty treatment, go visit them. Otherwise I'd suggest you look elsewhere.Great experience!
by Erika on 03/18/2020As soon as my husband and I walked in the representatives were all very friendly. Jeremy was very accommodating and answered all questions we had. We went to a few other representatives that were taking care of different paperwork etc. They… all work well as a team and kept us informed every step of the way and never left us waiting long. My husband and I got the Toyota RAV4 2020 and we absolutely love it!2 Very Happy Customers
by 2happycustomers on 01/08/2018Recently my wife and I were window shopping on Sunday at Island auto group Toyota. We really were not looking to buy right away ,we were just looking for a future purchase! However, the outstanding customer service and the fantastic deal… that we received from salesmen Francis A. was so outstanding that we walked out with a New Toyota Tacoma truck,correction I, should say we drove off in a new Toyota Truck! The one! thing I loved most of all is that we were not pushed, rushed, or pressured into buying. So I would highly recommend Island Group Toyota to anyone looking, thinking about , or wanting to buy a Car, SUV, or Truck . my wife and I give them and our sales men 5 ***** Stars! Thank You Francis A. and Island Auto Group!Excellent experience
by Seth on 05/17/2017Wanted to take a moment to personally acknowledge Spiro. He is an amanzing saleman. He took the time to go through the vehicle and explain how everything works. Extremely knowledgeable about he product and made the entire process a… pleasure. Would also like to thank Angelo the general manager for an exceptional experience. It was a pleasure dealing with both of these people. I would recommend them to anyone I know.Great experience !!
by Maxthecat1 on 12/28/2016Service was impeccable. Salesman was very responsive to our needs. We were able to lease TWO vehicles for a great value. My husband and I walked out of the showroom feeling like we won the lottery! Merry Christmas to us !2017 Camry LE
by engineerpkw on 12/18/2016Tommy explained everything and was patient with my son. He definitely is an excellent salesman. I will continue coming back to Island Toyota.Thank you for your review and congratulations on the 2017 Camry LE! Tommy is a great addition to our sales team and we are glad you had the opportunity to work with him. We will be sure to pass along this great feedback and we look forward to seeing you again! Best, Angelo Sciascia | asciascia@islandtoyota.com
ISLAND TOYOTA IS THE BEST
by Chakra915 on 12/01/2016updated 12/09/2016Spiro is wonderful. Easy to work with and a no-nonsense type of guy. He is very fair. I enjoy doing business at Island Toyota.Thank you so much for the wonderful feedback and congratulations on your purchase! Spiro is one of the best at his career and your review is spot on. We are extremely happy that you left satisfied and we do appreciate your business. Best regards, Angelo Sciascia | asciascia@islandtoyota.com
great service
by Paulp57 on 11/28/2016updated 12/07/2016Great experience at Island Toyota. Salesperson Kaylie and Hamza were courteous and honest and made me the entire experience pleasant. I highly recommend Island Toyota.Thank you very much for taking your time to leave us a great review, Paul! We are pleased to hear about your great experience working with Kaylie and Hamza! If there is anything else we can do for you just give us a call! Best regards, Angelo Sciascia | asciascia@islandtoyota.com
Amazing!!!!
by Leweston10 on 11/23/2016The stuff were professional efficient and helpfull, the place is very nice, they had my intrest at the forefront, there was no hassle or misunderstang, in one word : smooth!Thank you for your kind words! We are very happy to hear that our staff was helpful and it was a smooth process for you as we know buying a car takes time out of your day. Respectfully, Angelo Sciascia | asciascia@islandtoyota.com
Overall Good Experience
by Kimberly213 on 10/28/2016updated 11/08/2016Everyone was very friendly and eager to help. My salesperson, Chris White, greeted me immediately and was very nice. He informed that I was his first customer so anything he didn't know, he would find out to get answers to my questions,… and he was very helpful.Thank you for leaving us this great review, Kimberly. We are very happy to hear that Chris could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best regards, Angelo Sciascia | asciascia@islandtoyota.com
Car buying made easy
by Babsec1 on 11/02/2016Spiro was excellent. He made the car buying experience a dream! No pressure and informative and knowledgeable! Hamza also helped us with parking assist which was extremely helpful. A 10 Experience!! Pricing was more than fair.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent purchase with Spiro. Thank you so much for your business and please let us know if there's anything else we can do for you. All the best, Angelo Sciascia | asciascia@islandtoyota.com
Tom
by Tkastroman on 10/16/2016updated 10/23/2016Everyone I encountered at Island Toyota always has a positive attitude, caring about every customer as if they are family. A special thank you to Mikey T, who was patient with me, understood my particular needs and wants, and talked freely… and honestly about his love for his job. Mike will eventually be your number 1 sales professional, if he is not already. If he is not No. 1, you have a better than average sales staff. But then I think you already knew your sales staff is better than average.Thank you so much for giving us an opportunity to work with you! We appreciate your feedback and are happy to hear that Mike was able to meet your needs. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Best regards, Angelo Sciascia | asciascia@islandtoyota.com
Thank you Spiro!!!!!!!!!!!!!!!!!!!!!!!!
by mommadukes411 on 10/11/2016updated 10/23/2016Spiro is amazing! Extremely knowledgeable on the vehicles, very hands on and the ultimate customer sales person. He not only made it a piece of cake for me to trade in my 2012 4 Runner for a 2016, but I returned on Monday, 10-10 and he… made it happen for my daughter with a lease. It's her very first vehicle so his handling and the way he treated her like an adult, so respectfully and not talking down to her made her first time experience amazingly wonderful. I cannot think him enough for that. As a business owner myself, I hope that you know exactly what you have with Spiro and Ali. Actually everyone was great but Spiro, he's a keeper.Thank you for this great review and congratulations on your purchase! Spiro and Ali are truly an exceptional employee and we appreciate them for providing great service to you. We look forward to assisting you again down the road! All the best, Anthony Santi | asanti@islandtoyota.com
Great experience & great salesman.
by Sharyng on 10/19/2016Friendly people & great salesman. Second time around with Spiro. He is the reason we came back here to purchase a new car.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Spiro and our team were helpful during your visit and that you love your new vehicle. If you have any questions, please don't hesitate to reach out to us again. From, Anthony Santi | asanti@islandtoyota.com
Island Toyota in Staten Island: FANTASTIC!
by ShawnPS on 10/07/2016updated 10/14/2016I was attended to quickly, transitions were smooth, my needs were solicited and met, I was provided options, the experience felt well tailored for me from sales through insurance and financing. I was very pleased with the entire experience… and would highly reccommend.We're proud to hear that you were taken care of and that everything went very smoothly. We hope to see you again in the future. From, Anthony Santi | asanti@islandtoyota.com
Our review
by Lulu1124 on 09/30/2016updated 10/11/2016Our saleswoman Olga was wonderful!She was helpful knowledgeable and very patient. She explained our options. We would highly recommend Island Toyota to family and friends.Hello Lulu and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Olga was there to provide you with such exceptional service! Thank you again and congratulations on your new car. From, Anthony Santi | asanti@islandtoyota.com Service: Mike Alvarez | malvarez@islandautogroup.com"
Great Buy
by BistaBik on 09/21/2016updated 10/03/2016It was a fair deal but I liked the way the sales person handled the whole deal. he was honest and did everything he could have.Island Toyota great experience
by MaryannT64 on 09/21/2016updated 10/03/2016Omari my salesman, the Manger, and finace man were all professional helpful and a pleasure to work with. The whole team is friendly and experienced. Every employee was friendly and helpful.Great car dealer
by Acastricone on 09/24/2016I couldn't say anything more great about Island Toyota. My experience was exceptional from the car choices, sales person Mario. Quickness and friendliness of staff. My wife and I felt right at homeThank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. I'll be certain to share your compliments to Mario and to the rest of the staff. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Anthony Santi | asanti@islandtoyota.com
Viciosattva
by Viciosattva on 09/11/2016updated 09/25/2016Al was very nice + helpful + I got just the car I wanted but felt I was misled a bit by the finance dept.Island Toyota seems OK
by HelloWorld2016 on 09/13/2016updated 09/25/2016Al was no hassle sales. but leave out the supervisors stepping in and ruing the experience. almost made me leave
Island Auto Group introduces our new initiative to bring awareness to local Staten Island causes. This includes creating vanity license plate frames for our employees and the public, available on September 18th. We've selected a charity to associate with each plate. When a customer picks their vanity plates, we will also make a $2 donation. Customers can get in on the action too! They will be able to interact with the plates and make their own contributions from the display cases set up in every Island Auto Group showroom.
Charities to Choose From:
The Stephen Siller Foundations supporting First Responders
The American Legion Post 1365 supporting our troops
The Comprehensive breast center at SIUH supporting the cure
Eden II Foundation to support Autism Awareness
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Russian
- Polish
- Chinese
Thank you for your review and for choosing our dealership, Max. We're happy that you enjoyed your lease experience and we look forward to working with anyone you might send our way in the future. Best, Angelo Sciascia | asciascia@islandtoyota.com
by dealerreply on 12/30/2016