Tarrytown Honda
Customer Reviews of Tarrytown Honda
Review type:
Predatory & dishonest
by K Gutta on 01/04/2022I purchased a brand new 2022 civic in September and the experience has been an absolute nightmare. The salesperson was not easy to work with, dodging my questions at every turn and not being transparent. I went forward with the purchase and… started filling out financing paperwork with another person. He had the same vague approach to answering questions and kept leaving the room telling me he was 'too busy'. I asked him how much was the final amount including taxes and he kept dodging the question. After finishing the paperwork I was told that I would only receive one key fob since Honda is experiencing chip shortages and the other one will be issued when available. I am a bit annoyed that they weren't upfront about the key but accepted the explanation and drove off. Something didn't feel right about the process and I reviewed the numbers later that night. An extra 2k was added to the financed amount. When I went back and inquired about it the next day they said it is for extended warranty on tires and key fob. I explicitly said no to any extended warranty while signing the papers but he added it anyway while I was preoccupied with something else(my daughter got injured at daycare). He even lied to me that it was DMV related paperwork while signing, such blatant dishonesty! I never received the plates even after a month and they kept lying about a backlog at the DMV. I went to the DMV to find out if it is true and clearly it was not. The dealership just lied to my face instead of resolving the issue. Same story for the 2nd key fob. They lied about how Honda doesn't have any stock and they have no idea how long it will take to get one. I spoke to Honda customer relations and they said Key fobs are available and the dealership needs to put in a purchase order. They never ordered the 2nd key fob and when I asked for a purchase order proving that they did, they refused to provide that information. Obviously the key takeway is that they are incredibly dishonest and thought they could take advantage of me. Buyers should definitely review the numbers before signing anything. Make sure to have someone with you so you have an extra pair of eyes to catch any bait and switch tactics. And make sure to get everything they owe you before you sign and drive off, you will find it tough to get anything done after. They are incredibly good at giving the runaround. I spent so much time and energy trying to chase them down for the plates, refund on the cancelled extended warranty and the key fob. THE ONLY WAY I WAS ABLE TO GET THEM TO RESOLVE ANYTHING WAS TO FILE COMPLAINTS WITH THE BETTER BUSINESS BUREAU AND THEY WERE FORCED TO RESPOND TO THE COMPLAINTS. I ALSO REPORTED THEM TO HONDA CUSTOMER CARE @ 800-999-1099. I am really surprised Honda hasn't taken any action regarding how bad this dealership is, they ask for comprehensive feedback every time you purchase a new car. You can see my complaints dated 9/30/21, 10/8/21 & 11/24/21 on the BBB website - https://www.bbb.org/us/ny/tarrytown/profile/new-car-dealers/tarrytown-honda-0121-26206/complaints 1/3/2022 - I still haven't received the 2nd Key fob. It been 4 months since purchase.Honda CR-V
by SF on 02/27/2020Walked in and was taken care of immediately by Rafael Sencion. Could not have asked for a better experience, he didn’t beat around the bush or try to sell us on something we didn’t come in looking for. He was honest and showed us our… options and helped us decide the best match. As soon as we figured that out he showed us the cars that fit the bill and gave us an amazing deal! The only slowdown was waiting for DMV, but that’s not their fault! I would definitely recommend Tarrytown Honda and specifically Rafael!Great Staff, Great Price, Great Car... New Honda Civic EX
by Eric on 02/08/2020The most hassle free car purchase I've ever made. Dwight and his staff were fantastic from the start, so accommodating not just with the price but the financing too, and Jose handled everything perfectly, Thanks guys we'll be back.NEVER AGAIN
by DanielleA on 10/22/2019First I must start by saying in October of 2016 I had the best car buying/leasing experience I have ever had. Fast forward to my lease ending experience in October 2019 I am so displeased, that I am actually going to lease through a… different Honda dealership just because they offered me free oil changes and a $3 monthly payment difference. I was lucky enjoy to lease a SE model Honda in 2016, my lease has ended and the only vehicles comparable at this time are much higher models (this is more of a manufacturer issue) so of course the lease price for these comparable models are much higher. But I would think that to keep a returning customer who has decided to in actuality downgrade to upgrade, meeting a $3 difference offer over their initial offer and an incentive of free oil changes for the duration of the new lease would be a no brainer, right? Apparently not at Tarrytown Honda! They would much rather, have an honestly DISGUSTED customer go to another local Honda dealership. Literally for $3 less a month and 6 free oil changes. I am the customer service industry, giving away more than that cost to keep a client happy in one day of service, what Honda refused to in order to keep my business. Always remember unhappy customer discuss their issues with others more often than happy customers refer. So you lost a loyal customer and referrals, for a couple hundred dollars!Wonderful experience
by RobertC. on 04/22/2019It's been a number of years since I purchased a new vehicle and I'd never purchased one at Tarrytown Honda, so I was anticipating the hard sale of yesteryear. Boy, was I wrong. Working with Keith Alexander was a very smooth and respectful… process. He was very patient and spent a lot of time showing me the inventory and explaining my options of both vehicle and pricing. Keith gave me plenty of time to make the decision that was best for me. I'm happy to say that I drove away in a beautiful, certified pre-owned Odyssey with terms that fit my budget. Also, there were a couple of minor bumps and bruises with the vehicle, and they were all taken care of. Mr. Alexander made sure the Odyssey was in top shape and that I was happy with the sale. I highly recommend Tarrytown Honda and encourage you to look for Mr. Alexander.Amazing People!!
by Yoel1968 on 08/05/2018Amazing dealership. Very patient with there customers and super nice as well. Richard Johnson was an awesome sales consultant.Excellent experience and very helpful Salesman Victor Almonte!
by elsam on 06/27/2018I went to the dealer to ask about a flyer that I received by mail. The salesman Victor Almonte was very helpful and explained very well all my options and advice on the car Honda Clarity that I loved it and never see that car before. Every… question or doubt that I had he help me out. Also, he showed me the personalize setting sheet for the car which helped me to learn how to use it and personalized to my needs. I will recommend this salesman and dealer to everyone that I know. Thank you so much!!Tarrytown Honda
by darcy1k on 06/03/2018When I called ahead to specify the color I wanted, they made sure that color was there. The salesperson, Richard, was excellent. He took me for a test drive and made the process seemless. I first went to White Plains Honda because it was… near my home. They were terrible. They lied and told me the color I wanted was there. No one took me for a test drive and they acted like they didn't believe I wanted to buy a car.Highly Recommend
by Frank_Jackie7 on 05/10/2018I liked the professionalism and the positive culture within Tarrytown Honda. I did not feel like I was being given gimmicky or disingenuous sales pitches common with car sales. I also didnt experience any difference treatment because I am a… woman, which is also all too common in car sales.Overall, 5 star experience!
by Angela1490 on 04/26/2018updated 05/01/2018Richard was absolutely wonderful from the minute we walked into the dealership until we left with our new cars. He was knowledgeable, helpful, and super friendly throughout the entire process. I really appreciate all of the hard work he put… into making our experience at Tarrytown Honda a positive one!Congratulations on your new cars, Angela! Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. I will share your comments with Richard and we look forward to seeing you at our dealership in the future. Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
My 9th Honda Civic Lease
by Joycebeth on 04/10/2018Harry Potamianos He helped me lease my previous 8 Honda Civics. Painless, professional, knowledgeable. A lot of paperwork done online. Tarryrown Honda was very reliable and honestJoyce, you have been doing business with Harry and Tarrytown Honda for years and your review about us is truly appreciated. Enjoy your new Honda Civic that you recently leased and we will continue the great service that you have been used to for years. Take care and happy trails. Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Honda FIT 2018
by MariePintauro1 on 02/25/2018updated 03/06/2018Aisha was kind, thorough and professional. She allowed me to try more than one type of vehicle. She gave me options with money down and no money downThank you for recognizing your experience at Tarrytown Honda. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future! Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Purchase of 2018 Honda CRV EXL
by Richard2828 on 02/16/2018updated 02/28/2018Fair deal vehicle was available in the color I wanted the sales manager Victor Lopez was great he made it very easy and painlessCongratulations on your recent purchase, Richard. I am glad to hear that your experience with Victor has been very positive. If you have any further needs, do not hesitate to come back in for a visit! Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Excellent Customer Service
by Bmarcos1 on 02/17/2018updated 02/28/2018The customer service was excellent and professional. Staff was very personable and had great stories to pass the time while waiting for paperwork.Thank you for your business and this review! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Take care! Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Good experience with a trusted dealer
by PhiliyI on 02/17/2018updated 02/28/2018I received a fair price, there were no hidden fees. I also got good service. I am a returning customer. This is the second vehicle I purchase from Tarrytown Honda & Keith Alexander.Thank you so much for being such a loyal customer of Tarrytown Honda. I am so glad that Keith has been able to give you such excellent customer service. We look forward to seeing you again! Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Experience
by DCasarella on 02/20/2018I have been with Tarrytown Honda for about 8 years and always a good experience. Gary Testa is my sales consultant. He is always professional and easy to work with. I would highly recommend him to anyone.Thank you for your loyalty to our dealership and for taking the time to write this review. Garys sales excellence is always consistent, and Im glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. We look forward to working with you again in the future! Best, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
First Time Experience
by montyqt on 01/25/2018The staff at this Honda dealership is very friendly. I was assigned to Angelo and he did a fantastic job at showcasing the vehicle I was interested in. He was very knowledgeable with the vehicle and helped answer many questions that I had… for him. He was not once pushy about getting the vehicle the same day or anything like that. Instead, he wanted to make sure I was comfortable with everything about the vehicle before making the big decision. I was also then assisted by Richard who was very helpful and gathered all the information I needed in a timely manner so I can drive the car off the lot the next day. Overall, I had a very good experience for my first time and would love to come back if there is another vehicle here that interests me.Thank you so much for the nice review, Monty! We really appreciate this feedback and I'll be certain to share your compliments with Angelo, Richard, and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Top Custumer service in westchester county
by TOM on 01/23/2018When I plan to buy a honda SUV.I shop around different delears in Westchester county.All other customer service are worst and I plan to buy a vehicle from another brand.Whwn I got an email from tarry town honda from my companies auto buying… quote.I got the best price and very fiendly customer service.Thanks Tarry town honda!!!!!Tom, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Great Experience Shopping for a Car with the Whole Family
by Ross_abrams on 01/12/2018updated 01/23/2018Anisa took the time to listen to our questions and to take care of our family. Car Shopping with two little kids is not the easiest task but Anisa made sure that my daughters felt excited and comfortable during our visits to the… dealership. When we needed more time to make our decision, she was courteous about scheduling a new time for us to come in and did not pressure us to make a decision.Congratulations on your new vehicle, Ross. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Anisa was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Great experience
by Mark558 on 12/26/2017updated 01/04/2018Our salesperson listened and responded to our concerns and needs. The price for the car was fair and arrived at with minimal effort. We were very satisfied with the entire sales process.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Very pleased with CRV
by Gerryt1997 on 12/18/2017updated 01/02/2018Friendly salesman and willingness to give a good price. They gave a better price than quoted. Final price only added DMV fees and tax.Thank you for your wonderful feedback. At Tarrytown Honda, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
Congratulations on your purchase, Jackie! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Tarrytown Honda. Sincerely, Charlene Mooney - BDC Director - Charlener@tarrytownhonda.com
by dealerreply on 05/11/2018