Island Acura
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Customer Reviews of Island Acura
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8 reviews
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Go anywhere else!!
by Melissa D on 03/13/2025If you want to deal with the most unscrupulous, [non-permissible content removed] on Long Island then Island Acura is the place to be!!!! The salesman we had to deal with was completely unprofessional and incompetent. Not one honest word… came out of his mouth. We have had problems with our brand new 2025 MDX since day one. The service department doesn’t actually provide service. The manager just tells us that they are “known problems and nothing they are going to do about it”. There’s a reason why they are the lowest rated Acura dealer on Long Island. Stay away!!! Take your hard earned money somewhere else!!!BUYER BEWARE
by Susan07 on 04/10/2024I was looking for a Certified Acura and found one at this dealership. I was given a 'great deal' and bought the vehicle. When I checked the online price of my vehicle, it was $8... EIGHT DOLLARS LESS than the advertised price. I called… the dealer and cancelled the purchase. I really needed a car and loved the RDX, so I called the dealer the next day to see if the vehicle was still available. It was, so I bought it. When I went to pick up my vehicle a few days later, there was an additional charge of $404.87. I did not have my original invoice, so I asked Joe, the financial mgr, to see my original Purchase Order. He said they do not keep Purchase Orders if a sale was cancelled. I was furious. I know I was being lied to and I said so. Joe offered a return of $267, which I was happy about.. Tony, the sales manager, called hours later and offered a return of $60, but those two amounts do not total the $404.87 the amount added to the new invoice. I never received the balance. I am a 74 year old widow, and I was lied to and taken advantage of. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE!We are sorry your experience with us was less than satisfactory. There was an error with the motor vehicle charges which was promptly refunded. Our sales manager sat with you and went over the details of your purchase – at that time – you left happy. We are confused as to what happened. We advert ise our vehicles at a true transaction price, we don't build in extra money just to discount it and make you feel like you received a good deal. Our price is probably what attracted you to that vehicle, as well as the low miles that was on the vehilce. We apologize you are not happy but we do hope you enjoy your vehilce
Island Acura are [non-permissible content removed]
by L Norman on 05/10/2021To whom it may concern this is the most [non-permissible content removed] disgraceful dealer I have ever been in. Not once but twice!!!! The 1st I went in stayed in showroom for at ten minutes looking at cars. I opened up doors, trunks,… hoods and guess the WHOLE STAFF SAID NOTHING looked at me and back at there computers. I had to go into the General managers office to ask for Help. How they treat people of color they make them feel not welcome with that body language at that time a guy named Peter Dee was a manager there. The next was 5/7/2021 a manager named Tony looked at me when I entered mind you no mask just business as usual. No pandemic went in his office and just kept staring at me.I asked was everything OK because at that point he still wouldn't acknowledge me. I had to confront him like I am some vigilante just to see if could spark a conversation. This [non-permissible content removed] asks me did you need anything? I responded with " No I drive to dealership too look at balloons you have on the ceiling. When I ask for just basic information about what I thought was public information on pricing such rates Msrp cost invoice I was told we don't give people that information. WHAT many consumers ask this question all the time. I never asked if they sell me a car at any price just wanted to gauge payments on a vehicle to possibly replace spouse's current Lexus lease. I forgot lastly I previously had worked in this industry at one point. I know disgraceful disparate treatment when I see it TONY THE MANAGER has got nervous when he saw a person of color and just acted in way as pure unwelcoming period point Blank. It's Ashamed dealt with Darren as well.Island Acura is the Best!!
by KrisJordan on 04/17/2019updated 04/25/2019Joseph Robinson helped me out with a recall, I was so pleased I returned to have my car serviced and a full detail. I couldn’t be happier. I’ll never go anywhere else!!Friendly, honest and pleasant
by allrdy2go on 03/23/2008Wife and I went to 3 different Acura dealers in LI and found this to be the best of them all. Salesman was upfront honest an a great guy to deal with. Wife and I were sold on the TL before we went to the dealer and were now just trying to… cut the best deal. We did very little negociating and when we finalized the deal it finished up $11. less per month than the deal we had in hand! Last step I wanted to take the car on a final test drive. After taking a copy of my license salesman pulled up in a loaner TL put the plate in the back and told me to take a drive... WITHOUT the salesman in the car. This gave me and my wife a chance to explore the vehicle on our own, drive around on the parkway, etc. After getting back to the dealer we signed the paperwork and we expect our new car in about 2 weeks, Great experience!Review
by 1TrueMDX on 12/09/2013updated 04/26/2025Shop around. These people aren't the friendliest or helpful, in fact a bit arrogant. Customer service means a lot. Maybe next time guys.We at Island Acura pride ourselves at being a family owned / operated business and our clients are an extension of that family. We dont know the details of 1TrueMDXs experience at our store, but we apologize for it. It is never our intention to have a client or prospective client walk out unhappy. While we always put our clients first, we are not perfect and sometimes we do make mistakes. Hopefully we do a good job correcting those mistakes and continue to expand our ever growing family.
Pleasant Experience
by joeny11 on 06/14/2013updated 04/26/2025Bought a 2014 RDX from them on 6/10/13 and picked it up on 6/11. Test drove, answered all questions by knowledgeable sales person, price was fair (a little less than Edmunds TMV) and no high pressure sales or add-on/warranty from the staff.Service
by tufsisters on 01/31/2013updated 04/26/2025They are great!!! Fast, Friendly and always willing to do what ever is needed to satisfy the customer.
About our dealership
We are sorry that you have had a poor experience with your 2025 MDX, we would welcome the opportunity to get additional detials on your situation. Please contact either our Serivce Director Ryan at 516-679-5400 ext 202 or Tony our General Sales Manager at 516-679-5400 ext 227. We look forward to the opportunity of making things right for you.
by Frank on 03/14/2025