DCH Wappingers Falls Toyota
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Customer Reviews of DCH Wappingers Falls Toyota
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Stay away . Losing paint on $20000 certified usedRAV4
by Dennis on 08/14/2019I purchased a 2013 Toyota Rav4 in 2015 as a Certified Used Car, for $20000. Two years after purchasing, the paint started peeling on left side passenger door. It started small, but now I have lost alot of paint, on both sides of car from… from to back . The largest section is about 2 feet by 6 inches. I cannot even wash the car. When I do, more paint comes off. I had spoken to one of the salespersons ( Romaine), about my situation, who was very understanding , and polite. After a few weeks, He had me come in, (on 4/19/19) and see someone from the service department (Tom). Tom took some pictures , and told me that he has dealt with this problem with the white Rav4's around my year. (After doing research, I found out that there is a problem with defective primer, on some White RAV4's between 2009, and 2013.) Tom said that they will take care of this, that the other customers with this problem, had the cars painted, at a body shop, down the road from them (rte 9), that they have a contract with. He also said that a manager will contact me, after they look into this. That was over 3 months ago. I called Romaine 2 months ago. After leaving a few voicemails, i spoke to him. Again I was promised that someone will be contacting me. Nobody ever called. I have been very patient with this situation, but now I feel they are ignoring me, thinking that I will go away. At this point, I will not be paying to get the car painted (the cost is prohibitive ). I WILL LEAVE IT AS IS , AND I WILL CONTINUE TO TELL PEOPLE , WHO ASK ABOUT WHAT HAPPENED TO MY CAR, THAT IT WAS PURCHASED AS A CERTIFIED USED CAR FOR $20,000 FROM DCH WAPPINGERS FALLS TOYOTA, AND LET THEM KNOW MY STORY. I've owned at least 4 other Toyotas in the past, and thought that their reputation was good, but with the way my situation was handled, this is the last Toyota I will purchase, and will definitely, not be doing business with DCH Wappingers Toyota.Simply The Best
by Izzywil222 on 11/18/2015I was very impressed and pleased with the car and the deal I got. I have a bankruptcy on record and was given the kind of deal that normally is reserved for great credit. More importantly, Frank & Pankal listened to what I was looking for… and showed me everything I needed to know to make an informed decision, which complimented my own research. I am very grateful for their efforts. I can't thank them enough...and I love my car!Our 2nd DCH Toyota
by toyotapeople on 08/31/2015We just purchased our 3rd Toyota, and it was our 2nd purchase from DCH. We're fans of Robert S; he gives us a no-fuss no-muss, easy buying experience. We didn't need to ask him for the best possible price--instead, before we even said a… word about the price, he excused himself and went to consult with the boss, came back a few minutes later and said, "I told him I wanted to offer these customers a really great deal." And he did. These folks are honest.Thank you for your loyalty to DCH Wappingers Falls Toyota! We are so glad that your experiences with us made you feel comfortable and confident enough to return. We will be sure to pass your kind words onto Robert. We hope to see you in the future for your next Toyota purchase!
Saved!
by Autoeducated on 01/01/2015Was one signature away from a deal at another dealership when some comments made us rethink doing business. Went to DCH Toyota and got exactly what I wanted and was treated much, much better. Should have just went their first because I had… forgotten that it was the same experience 5 years ealier with another car. Highly recommend!Great service!
by imchrisru on 11/27/2014Chris Heimink was very helpful in helping me find my new car, it's exactly what I was looking for! The car is great and I definitely feel like it was a good value. Thanks Chris!Chris Heimink *** best car salesperson we ever had***
by Gealma on 11/24/2014Chris Heimink is the greatest car salesperson we ever had. Chris worked early in the morning - late at night, from the time we started working with him to buy our new car-to make sure we were 100% happy with our purchase. Thanks to Chris,… we are thrilled. The process was easy-from selecting the car & options, dealing with the money aspects & warranties, etc. was completely painless, trading in our car was hassle free. Chris' efforts made all of this possible. Chris' vast knowledge about cars was evident. He worked very hard to make sure we bought the perfect car for our needs. Thanks Chris. We look forward to dealing with you again!Bait and Switch
by rarely_review on 09/11/2014I was looking at the cars on the lot and found one I liked for the price listed on the front windshield. There was no sales person around but some employees drove by in a car but didn't stop to help. So I went into the sales office and… was directed to Mitch. When I asked about the car he said he didn't have one at the price listed on the sticker (inside the windshield) and when I continued to ask he then said "oh, I noticed that and it was a mis-print and was being changed". He was one of the people in the car that had drove by and seen my looking at it. He would not honor the sticker price and I requested that he ask the manager. The reply from the manager was not, that he wouldn't honor the price either. When I got out of the sales room and went back to the car they had removed the sticker price. This is what I call a Bait and Switch.EXCELLENT EXPERIENCE!
by John_Pileggi on 09/01/2014Chris H and the team at DCH was excellent. We bought a new Prius V on the spot!Great Expierence
by michael62380 on 08/08/2014I've bought many new cars in my time, but never had such an easy expierence. Chris H was a pleasure to do bussiness with. No hasseling, no pressure, and never once got that annoying line....What will it take you to buy this car today? Next… time I need a car I won't shop anywhere else.Definitely "Hassle Free"
by bsub on 08/31/2010Buying a car used to be a stressful game. This dealership put an end to that game. After inquiries to 6 dealerships on the internet, I chose the lowest three quotes. DCH of Wappingers honored the quoted price(which was the lowest in the… area) of my new Rav4 Limited,and gave me the best and fairest trade-in for my old car. Having completed the deal, I now write my first review--ever-- to praise this dealership for its honesty, friendliness, and professionalism. This was a most positive experience!Love the No Haggle Pricing
by ace75 on 07/31/2010I just bought a new Rav4. I have to say that it was the least stressful car buying experience in a long time. The first price DCH gave me was the the same as the best price I received from any of the 3 other Toyota dealers...and this was… after I haggled back and forth with them for a week! DCH's approach is the way I loke to do business.my experience at DCH
by joann10 on 08/02/2010i normally dont take the time to write these reviews however when i feel someone deserves them i do!This will be my second Rav4 that i bought an 06 to a 10 i wanted to take advantage of the low financing.The general sales manager Lee Burns… made it possible for me to have what i wanted as there were only 5 in the search in all of ny nj n conn of the pearl white w/gray leather limited n half were tan leather (i wanted gray)he came thru for me by the efforts he put into it the very next day as i had been there near closing the nite b/f.He located it had it brought to his dealership i cam,e to look at it of course fell n love w/it as well as him and his sales person,Rich,he went over every detail of my car w/me!"he went slowly until i got everything!he was great "polite curtous not pushy very patient w/me!All the people there in the different depts that i had to transfer to were just as great!Id highly recommend drivin the extra mile to deal w/this dealership as well as being very competitive in their prices!LOVED THEM!oh and i even got an invite next month to a "New owner clinic"as well as Free oil changes for the 1st 10,000 miles!who has it better than me!!!!Very Pleasant, Personal and Efficient
by chirakkal on 07/23/2010I recently leased a RAV4 at this dealership. The sales rep was Heather Schraud. This is the fourth Toyota that I am buying/leasing from DCH and Heather. She is very personable, never pushy, and always helpful and willing to guide you… through the car buying process which has been gruesome and intimidating for me and my wife with some other salespeople. When I turned in my last Toyota, the lease company charged me for 4 tires with worn down treads, and Heather managed to get them to waive the charges saving me $800. We appreciate that. I highly recommend Heather if you are looking for a Toyota.The Capawana's on DCH Toyota..
by bcapawana on 07/25/2010Eduardo Ortiz and Karl Boyle are the best tag team DCH Toyota has over there.......after my husband and I were disappointed with the interest rate from one bank we decided to wait to see if it was a credit error on our end and reapply in a… few months. As we were just about to leave, Eduardo came running out, yelling an interest rate half of which we learned before!! I believe Karl made him run and catch us because his hard work to get us an interest rate that we were a lot more comfortable with had paid off. Needless to say we drove away in a CPO 2007 Toyota Camry, with a new understanding of patience and a deep appreciation for DCH Toyota and its employees.I love the Rav4!!
by idetomaso on 07/16/2010I had a very pleasant experience in purchasing the Rav4 with my salesman Michael Gruen.He explained everything before I bought the car and again after wards.He was very knowledgeable and helpful.It was also one of the hottest days this… summer when I went to look at the car and also when I picked it up, but Mike did not seem to mind.The trade in was fair and the 0% financing was even better! My husband and I have dealt with DCH Wappingers before and we have never been disappointed.I absolutely love this car!!Kudos to DCH
by mlaboy4 on 07/02/2010Melissa our Sales Rep. was exemplary by providing personalized service that met our needs and budget. everyone that we came in contact with was helpful and informative and never made us feel pressured or rushed. We will return when we… are looking for our next vehicle.DCH Wappingers Falls Toyota New Vechicle purchase
by beekman34 on 06/29/2010The entire buying experience with DCH Wappingers Toyota was excellant. I would highly recommend them. I began the process with the internet salesperson who e-mail some cars I was intrested in. When I found one that fit what I was looking… for I called back and she set up a test with Eduardo O. Before I went for the test drive I went on edmunds and got the invoice price along with the TMV price to have ready for haggling. Well, the teast drive went fine and Eduardo O. was able to answer all my question and any that he was unable to answer immediately he got for me with a few minutes. The came price time and when Eduardo went to get me a price I thought here we go now the haggling begins. However, when he returned I was surprised that the price was only $300 over invoice according to Edmunds. No other Toyota dealer in my area could even come close to DCH's price and other car amnufactures required way to much haggling. so I call Eduardo back that night and went with DCH Wappingers Toyota and they had the car ready the next day for me. The entire car shopping experience at DCH Wapperingers Toyota was unbeliveable and I would highly recommend them if you are in the market for a new car.Purchase of Used Vehicles
by bkr1955 on 06/13/2010The dealership was clean, comfortable, staff courteous and responsive. Eduardo O. is a bright salesperson, knowledgeable regarding Prius, answered every question immediately or found the correct individual who could. There were no… aggressive sales tactics, no condescension (yes, as a female I still run into this and ran into it at the time of the purchase when viewing new and used cars at other dealerships). My wishes were respected by other staff regarding declination of other services. After the purchase (a month later), an inaccuracy was found with the title which was rectified by this salesperson. All in all, a very refreshing and satisfying experience.DCH Toyota Wappingers NY
by francessurak1 on 05/13/2010We returned to DCH Wappingers to trade in our 2003 Highlander for a new 2010 Highlander. Eduardo O. was the salesperson who I would highly recommmend. He was professional and very well informed. What impressed us most was his honesty… and really was the selling point for us. I would highly recommend this salesperson, DCH Toyota and the rest of the staff including their service dept. to anyone considering to buy a Toyota.Great Experience with this dealership
by prague456 on 04/22/2010This is the second time I have purchased a Toyota from this dealership. I found my salesman, Eduardo, to listen to what I needed in a car and in the price. They were certainly willing to negotiate and in fact another Toyota dealership… said they couldn't come close. They are up front and handled every detail for me in a very professional and timely fashion. I never felt pressured. I would hightly recommend Eduardo and the Wappingers Falls DCH dealership to buy your next car from. I love my new RAV4! Angela FordPersonable and professional salesperson
by birdiec on 11/01/2009This experience was the best car-shopping-buying experience I have ever had. I knew what I wanted, I looked on the website, found the car and called. Within a very short span of time, I received a call back from a salesman who was courteous… and clearly interested in my automotive needs without being at all pushy. I met with him the next day. He was personable and professional, answered all my questions and gave me a good deal on the vehicle. In a world of mediocrity, it was truly refreshing to meet with someone who simply enjoys doing his job well. In fact, everybody I interacted with was warm and respectful. I am very happy with the car and plan to return for another for my business in the near future. Kudos to salesman Corey Rheal and the rest of the friendly and helpful staff at DCH Auto Group.
About our dealership
Thanks for the great review! We appreciate the kind words about our staff and are pleased to hear we were able to get you an awesome deal and find you the car of your dreams. Thank you for taking the to share your positive experience, and we look forward to working with you again in the future.
by dchwappftoyota on 11/19/2015