Customer Reviews of Babylon Honda
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Buyer Beware of Babylon Honda
by Ken M on 03/06/2025I went shopping for Honda Civic lease and asked for a 39 month, 10K miles/yr with a sign and drive deal. Instead, they gave me a sheet of pricing with varying money down. Even with the least money (about $2K) their pricing started in the… mid $500 a month. Upset with the salesperson, the manager stepped in and pulled me to the side. He re-ran the numbers and told me the lowest that any dealership would be $425/month with a sign and drive. However, I shopped around and finally signed with Mariano Rivera in Port Jeff Station and got that same deal for $339/month. A word of advice - Anyone shopping for a car should not automatically sign with Babylon Honda unless they've done their shopping at other dealerships first. Please be careful as there are some dealerships taking advantage of uneducated customers.Unnecessary and inexplicable fees
by AJG on 08/29/2024The reviews of this place acting shady and adding unnecessary and inexplicable charges are so true. I was told multiple times that the "Optional Equipment & A/S Warranty" were fees associated with registering and getting plates from the… DMV. However the charge directly below that are the charges associated with registering and getting the plates from the DMV. I had noticed the charge after the invoice was signed and questioned him on it before he could take the paperwork to his office. As we received the keys and documents he conveniently forgot to add the invoice. I had to request a copy as I left the dealership. Just an added side note: I asked what exactly does the $399 entail since its associated with registering and getting plates for the car and he said they hire a third party company to register the car and get the title and the plates. Funny thing about that is I literally just registered and got plates for a car and paid $198.50 so curious how a place that does these transactions at VOLUME pays such a premium. Makes you wonder what that $175 charge is actually for then... If I could leave 0 stars I would. Do yourself a favor and avoid this place.I cannot say enough good things...
by Eva on 09/26/2023I don't think I'll ever use another dealership. The New Babylon Honda took such good care of me, they worked hours beyond closing to make sure I got what I wanted. They treated me like family and I got everything I wanted and more. In… sales, Aaron, in finance, Phil and Jesus in management, these guys are as good as gold. I highly recommend this dealership for all your Honda needs. Thanks guys, I'll be back!!The worst experience with a dealership ever.
by Clear View on 04/11/2022After finding a vehicle and getting in touch with a sales man I went about 4 days of texting and calling with no answer or call back. Basically begging them to take my money. I should've seen that red flag and took my business elsewhere but… they had the vehicle I wanted at the right price and they said they could get the loan done under my terms. Finally after calling 3-4 times a day they decided to take me seriously and for a moment I thought everything was good. They were supposed to get my truck placed under the credit for my corporation and not under my personal credit and I was assured it would be handled. I drove 3 hours from Maryland to pick up the truck only to find out the the tailgate was broken. They said they'd honor that so I won't complain on that notion as of yet. The reason for the 0 rating is that a month later I get a credit alert that my personal credit has a new account. Surprised and confused I check my credit and low and behold there is the truck from Babylon Honda front and center. This infuriated me because the entire point of the transaction was to have my business liable and not myself. Now my credit has dropped 20 points. I have over 32k added onto my personal debt and they have almost guaranteed the possibility of me not being able to buy a home next month as planned. I made sure I was 100% clear about what I wanted and they chose to do what they felt necessary to get a deal done. After calling them and asking them to make it right they basically told me that there hands were washed of my issue and they couldn't do anything. Ron the general manager and Anthony I'm finance both made it clear that once you buy the vehicle you're on your own. From the way I was treated it's a clear fact that this establishment doesn't care about the actual customer. they just want your money. I'd warn anyone to be careful of these guys. They play the role very well. You'll think they have your back but it's just a front to sell cars. If I could give negative stars I would. Find another dealership or you could end up like me.Clear View, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Hi Clear View, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (631) 669-8800.
Terrible Service
by Disappointed on 03/12/2022Took our 2017 Honda CR-V for oil change, tire rotation and NYS inspection today car has only 26,000 miles on it. Got a text from Babylon Honda stating the car needed additional work within 15 minutes of dropping it off. Called them up and… spoke to Steve Ferchak, the service advisor, and he stated they heard squealing coming from brakes and in order to pass inspection we need a $300 front brake job. We never heard the brakes squealing and never felt that brake pedal going down nor any issue with stopping the car. We told them not to do the the brakes and not do the inspection either. Steve informed since his paperwork said do inspection we had to pay for and that we failed the inspection do to front brakes being worn out. He told us if we didn’t pay they wouldn’t release the car back to us even though they didn’t do the inspection. We have a regular mechanic that we use for all repairs and took the car to him. He told us the brakes were low and shouldn’t have caused an inspection failure, he also said Honda should have provided a failure notice from NYS inspection stating the car failed. We were not given that by Honda service. Basically Babylon Honda Service tried to rip us off for two inspections and a $300 brake job that our mechanic said should be around $200 dollars. Of course, different services stations have different hourly rates. The bottom line is we didn’t need a brake job and had to pay for 2 inspections. Babylon Honda is just trying to rip off customers. Will never go back to Babylon Honda for service of our cars and wouldn’t recommend them, as they are going to rip you off. One additional point: since 2011, all Honda CR-V come from the factory with fully synthetic oil. When we looked at our receipt, Babylon Honda replaced the oil with regular non synthetic oil. One would think they would replace with the mfg recommended oil. Now I need to look at replacing the oil since they put in the wrong oil. It will not harm the engine but it is the point that Babylon Honda is not replacing the car with the correct type of oil.Horrible.
by MikeS on 11/16/2021Simply horrible They sold me a car with mold and an odor that made me and kids ill Promised a loaner while trying to fix it and failed to provide. Send me home with car that still had serious problems. Promised to allow me to purchase… another vehicle, but only after waiting 2 months. Then ripped my off by $4k in the exchange. Then the new vehicle cost me thousands more All the while Ron challenged my credibility, budget and claims. Just an awful experienceDealing with people u can trust
by QueenofSwords on 02/01/2018My experience with Thaddeus Brewer and Wayne Wellington at Babylon Honda has been exceptional. I wanted to deal with people with whom I felt I could trust them to guide me through the purchasing process and the right choice for me. Both of… these gentleman not only gave me the reassurance that I needed but really listened to my peculiar requirements. I recommend both highly and I left Babylon Honda extremely happy with my purchase.Awesome
by Karenb21 on 08/30/2017Went to Babylon Honda to "check out" some cars before my current lease was up. Needless to say Thaddeus was so wonderful and helpful that I ended up picking up my new 2018 Odyssey that night!!!Exceptional service!
by nickcqueens08 on 12/21/2016I've been taking my Honda Accord 08' to Babylon Honda for about three years now. I live in Queens and whenever my car needs service, whether it's an oil change or other maintenance, I gladly drive to Babylon Honda. I'm very happy to have… found a service center that I can trust. Whenever I need service, I call ahead and make sure Donna will be there. Not only is she very friendly and helpful, she is also very knowledgable and informs me about any recall issues that may coincide with my car. I appreciate her honesty and never feel as though I'm getting unnecessary work or fees added on to my visit. The maintanence is always completed thoroughly and in a timely manner. I truly feel like a valued and respected customer whenever I'm there. I would definitely recommend this service center to anyone. I have not been disappointed in anyway with the service I've received and am happy to continue bring my car here in the future. -NickThank you so much for sharing your experience with us, Nick! Our team strives to provide top service to everyone who enters our dealership, and we're happy to hear that Donna continuously provides you with a great experience. We truly appreciate your commitment to Babylon Honda, and look forward to seeing you back for your next visit. Have a great day!
Best sales consultant
by Malisa79 on 08/23/2016updated 08/29/2016I was unsure which SUV I was going to purchase. When my parents & I walked in we were greeted by Thaddeus Brewer, he was great and very knowledgeable about all the vehicles. Needless to say I left there with my HRV, thanks to him. He is… great, I recommend him to anyone who is looking for a car or SUV at Babylon HondaThank you Malisa, we appreciate your business. On behalf of Thaddeus and Babylon Honda we wanted to wish you the best of luck with your Honda HR-V. Do not hesitate to contact us if you need any assistance.
2016 honda civic
by alexaz123 on 08/16/2016updated 08/26/2016listening im telling that summer clearance event down by Babylon Honda jump on it. matter a fact when you go there ask for Thaddeus brewer he'll help with whatever car you, you don't have to worry about anything he's patient he'll assist… you with everything. if you want a car hell get it for you, im talking about honest, reliable customer costumer service just ask for Thaddeus brewer.Babylon Honda 2016 Civic
by JSANDER4 on 07/27/2016It was time for a new car and I without hesitation went to Babylon Honda. Sales Consultant, Thaddeus was outstanding. His patience and understanding of my wants and needs were great. He took the time to explain all the details of the cars I… was interested in and we went on many test drives to make sure I got the right car! He also went out of his way to make sure after purchasing the car to see if I was still in love as I was the day I picked up the car. If I had any questions he took the time to answer them. I am forever thankful to Thaddeus!Best Establishment
by luigutie61 on 07/17/2016Walking into this dealership was by far one of the smallest but most impactful experiences of leasing my new car. I was welcomed like I was family and right away with no hesitation by recommendations from the employee Elias Nunez and… obviously my choice I picked the right car. Test driving it was splendid due to the fact that the dealer was quick and descriptive on everything when it came to explaining the car. Felt like this was already my car, and the dealer was on point with everything. have already recommended this dealer & employee to various peers and will continue to. Once my lease is over you'll se me at Babylon Honda asap for another great price.Ask for Thaddeus Brewer!!
by ivyestra on 06/28/2016updated 07/08/2016I have to say I look everywhere to get a car and I did not find anything till I came to Babylon Honda! this people are great! they help so much to get the car that you want! couldn't ask for better help! Ask for Thaddeus Brewer! He is the… best!!!Awesome experience
by natestrada530 on 06/25/2016updated 07/07/2016I recently got a car at Babylon Honda and Thaddeus was my sales person he was very helpful and knowledgeable and got me a fantastic price I will recommend Babylon Honda to all my friends.Exciting
by Natou82 on 07/05/2016From the second I walked in the door, I was very impressed by the level of professionalism I received. The staff at Babylon Honda are very friendly and stopped at nothing to get me into a new car. Thaddeus, was my salesman and he was a… delight to work with. He made me very comfortable and ensured that I would walk out being an owner of a brand new 2016 HR-V, and that is exactly what happened. Thank you2016 Pilot Touring
by BrianP1234 on 06/25/2016updated 07/04/2016Overall pleased with our car buying experience here. Although Zain is a relatively new salesman he exhibited great knowledge in the vehicles he showed us.honda accord lease
by eddinatale123 on 06/28/2016Zain was very helpful and patient .he made the sales process easy. moustaffa guided me along the purchase procedure and kept me informed,without any pressure.thanks to both Zain and moustaffa I now lease a 2016 accord. great job.2016 CRV EX
by Claire235 on 06/25/2016It was a great lease deal. Our salesman Zain and financial man Wayne wERE excellent and it was a very pleasant experience leasing. Highly recommendedhappy customer
by fosterd111 on 06/18/2016updated 06/24/2016Luisa made it easy. Called that morning and we were able to work out a price and Nick had me set up and out in no time.2016 CRV Lx
by margie101 on 06/21/2016We went there to purchase a new SUV and we were not dissapointed. Zain was very knowledgeable about the car and helped us make our choice very quickly. My son and i love the car and we will be back to purchase more in the future. Thanks… Guys.
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About our dealership
We know that prospective customers are extremely well educated when researching their next vehicle. The New Babylon Honda has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
As a premier West Babylon dealer, we have a huge selection of new and used vehicles from which to choose. The New Babylon Honda online and offline customers enjoy vehicle specials every day. We offer service & parts, an online inventory, and outstanding financing options, making The New Babylon Honda a preferred dealer for buyers. Ready to set up a test drive? Visit our dealership in West Babylon NY today!
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Cable Television
Languages Spoken (3)
- English
- Haitian Creole
- Spanish
Eva, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Chaneen Foulke on 10/23/2023