Kia Of West Nyack
Customer Reviews of Kia Of West Nyack
Review type:
As sleezy as it gets
by Disappointed Joe on 02/15/2025Posting this wherever I can find reviews of this dealership. Would give 0 stars if possible. Run away from this dealership. Will say anything to get your money. Was looking at a used car. After the test drive, I found issues with the car.… Dealership confirmed the issues and said they would address them. 1 week later, Reggie called me saying that the car was ready. Got there, the price of the car increased by $1,500 because of the repair work. Already disappointed but took the car for another test drive. Guess what, the issues were not addressed but the price still went up. Prior to the 2nd test drive, got a call from Reggie saying that other people were interested in the car and that he would need a "refundable" deposit as a show of good faith. After the 2nd test drive, I asked for a refund of my deposit. Sure enough, it's February and still no refund. Deposit was given in November. Currently disputing it with my credit card. And then we wonder why car dealers have a bad rep. This place is full of it. To the point that they're stealing people's money. How desperate do you need to be??? Run, run, run as far as you can from this place.Scammed Out of Money with Little Care
by Mariah Bailey on 08/14/2024I recently got an oil change from this dealership and found out I needed to change out my brake pads. For brake pad replacement, brake fluid and an oil change, this establishment tried charging me upwards of $1100!! Of course that's absurd,… with the help of two lovely gentleman -- Steph & Mike -- my price was brought to $988. That's right, still nearly $1K. We went back and forth for hours on the pricing and before we landed at a final price the work was done so I didn't really have a choice but to pay. What appalled me was that although the parts were less than $400, I was charged $700 for 6hrs worth of labor when this job took no less than 1 hour realistically to do. It was explained to me that this is just standard procedure to charge 2hrs worth of labor for each part of a job. Which is INSANE. The management at this establishment should be ashamed of themselves for being such scam artists and taking advantage of their clients with very little care. I understand salaries and bills need to be paid, but I also heard at least 6 other clients complain about unreasonable pricing for work done on their cars here. Steph and Mike are the only good things about this dealership --- DO NOT GET YOUR CAR SERVICED HERE! DO NOT DO NOT DO NOT DO NOT DO NOT. GO ANYWHEREEEEE ELSE!Mariah, I'm sorry to hear about your service experience and the frustration with our pricing. We strive for transparency and fairness in all our services, so it's concerning to read this feedback. I appreciate you acknowledging Steph & Mike's efforts; however, I'd like to discuss this further with you directly if you're willing. Please reach out to me directly at your convenience. Thank you, Jamie Brown - Customer Success Specialist - 8453531919
Unethical Practices and Complete Lack of Accountability at KIA West Knyack
by akaCarbone on 05/17/2024I would give ZERO stars if I could. I urge potential customers to steer clear of KIA West Knyack due to a series of unethical practices and a total disregard for customer satisfaction and legal business standards. My experience has been… nothing short of a nightmare, and I feel obligated to share the details to prevent others from similar misfortune. I bought a pre-owned Mercedes-Benz AMG C43 and I will list all the issues I've been facing due to utter lack of professionalism: Blatant Misrepresentation of Warranty: I was deceitfully sold an extended warranty under the pretense that my car was no longer covered by the manufacturer's warranty, including a paper with the warranty status that was printed, a fact outright contradicted later by Mercedes-Benz themselves. The dealership seemingly leveraged my trust to influence my decision into incurring unnecessary costs. Failure to Perform Paid Services: After paying over $1,000 for pre-delivery inspection/preparation, I discovered alarming issues like a non-functional passenger seat module, transmission control issues (that will need to get replaced), and the engine light went on after 2 weeks, because of the transmission control and oil levels, indicating these services were never performed. This not only questions their competence but their honesty. Excessive Fees for Inadequate Service: The said inspection/preparation fee was charged without providing any itemized breakdown. The serious issues I encountered shortly after taking possession of the vehicle suggest that these services were not performed adequately, if at all, highlighting a lack of transparency and justification for the charges imposed. Warranty Service Denied: Despite selling me an extended warranty, they later refused to transport my vehicle for necessary repairs, falsely claiming such services were only available for Kia vehicles, which is not stated anywhere in the warranty documentation. Ignored Complaints and Lack of Communication: My attempts to resolve these issues have been met with silence. The sales associate, along with anyone else from the dealership, has not returned any of my emails. Their strategy seems to be to avoid putting anything in writing, likely to evade accountability. Suspected Auto Fraud: These deceptive actions likely amount to auto fraud. I have since reported them to consumer protection agencies and am pursuing legal recourse. My interactions with this dealership have been deeply troubling. There appears to be a pattern of withholding information and neglecting customer feedback, which raises questions about their transparency and accountability. The lack of detailed explanations for charges and the failure to honor commitments strongly suggest a disregard for ethical business practices. This experience has led me to seriously question the integrity of their operations. Their avoidance of any written communication post-complaint is a cowardly tactic that underscores their untrustworthiness. Avoid this dealership at all costs unless you too want to be another victim.I'm really sorry to read about your experience - it's clear we've let you down in a number of ways and for that, I apologize. We strive to maintain the highest standards of honesty, transparency, and customer service so this feedback is very concerning. It sounds like there are several issues here that need addressing urgently; from miscommunication around warranties to concerns over pre-delivery inspections/preparations. Please reach out directly at your earliest convenience. Thank you, Jamie Brown - Customer Success Specialist - 8453531919
Great Service
by Ethel C on 01/10/2024I am very happy with the service I received from Ronald. He is always helpful, friendly and professional.Ethel, we're glad to know that Ronald provided you with such excellent service at Kia of West Nyack. Thanks for sharing your experience!
Great, as always
by StoCup on 07/12/2023High level of customer service, something so unusual these days.Thank you for reviewing Kia of West Nyack! We are delighted to receive your feedback!
The worst dealer ever
by Morgan on 06/24/2018updated 07/02/2018[non-permissible content removed] they called me on the phone and told me if you still interested in the car, car is available i just checked personaly, car it is in great shape i said ok i will be there in 1 hour, so they made me drive to… there, then they made me wait another 30+ min and then they told me o car was sold yesterday is not available are you interested in something else. Shame on them very very bad business peopleMorgan, thank you for taking the time to leave your comments for us here on Edmunds. I would appreciate the opportunity to speak with you directly about your time with us. Would you consider giving me a call at the number below? Sincerely, Jason LaLonde General Manager (877) 346-9931 jason@westkia.com
Horrible management
by Jaionh12 on 10/18/2017Visited here last month for an oil change on my optima and decided to shop around since my lease was maturing soon. I was greeted very professionally by a sales guy and he politely guided me to a seat at his desk. We discussed a deal and… just as I was ready to pull out my amex in comes a manager [non-permissible content removed] away. I waited until he left to "work numbers" and I dissapeared. I suggest going to an honest dealership like Nissan, where they wont waste your time and swindle you for hours.Jaionh, This is not the experience we seek to provide our customers. If you get a moment, would you consider giving me a call so that I can learn more about your visit with us? I'd very much appreciate the opportunity to make things right. Sincerely, Jason Lalonde General Manager (877) 346-9931 jason@westkia.com
Bait and Switch Deler - not honest and no integrity
by Maryp123 on 09/05/2017This dealership would not honor the Edumunds Price Guarantee! They are rude , dishonest and their dealership is full of garbage ( real garbage) Run , don't walk from doing business with this dealer . Read the BBB reviews from this dealer… Ted PThank you for taking the time to leave a review about your September visit with us. I can assure you this is not the way we intend to do business. We take your feedback very seriously. I would much appreciate the opportunity to discuss with you the details of your experience. When you get a moment, would you please give me a call? Again, thank you for bringing this matter to my attention. I look forward to hearing from you. Sincerely, Jason Lalonde General Manager (877) 346-9931 jason@westkia.com
Bad representation out Kia
by Yungdew on 07/12/2017Husband and I just left here with cash still in our hands and no car. We drove all the way from Queens to purchase a certified pre owned vehicle we had had our eyes on for a few weeks online on the Kia West Nyack website. Long story short,… after we observed several things wrong (including that it was in an accident) that would make the car not legitimately a certified pre owned vehicle the manager changed the car from certified to just pre-owned and didn't want to fix anything. We were not offered anything else and that's not like a dealership to let a cash paying customer to just leave like that. Warning to car buyers check the car thoroughly and know your facts before buying.Hello. Thank you for taking the time to leave us this detailed review. If you get a moment, would you consider giving me a call directly so we can discuss the details of your visit and the misunderstanding with the certified vehicle? I'd much appreciate any additional feedback you can offer. Thanks again! Sincerely, Jason LaLonde General Manager (877) 346-9931 jason@westkia.com
Don't buy from this dealer
by Ken.W on 07/03/2017Worst dealer to deal with after the sale, will not return a phone call. Kia of West Nyack still wont refund 3k warranty I canceled, wont refund extra state taxes I paid. I purchased from this dealer 4/20/17 when I was in NY, visiting… family and live in Virginia so they know I cant just drive in and talk to them. I was told I get a lower interest rate by 3% if I bought the warranty. They will add in a thousand dollars or more to pad the cost of the car from the advertised price. Don't buy from this dealer .Can't ask for more
by Steven on 04/23/2017My wife and I had a very pleasant experience with Kia of West Nyack. I am not sure where I read a bunch of negative reviews I decided to check it out myself. I emailed them on Wednesday late afternoon to set up a test drive. I was soon… given an appointment for the next day, Thursday, and I decided what options I wanted. My wife and I went for the test drive with Eric and being we both liked the car we decided to buy it. We told Eric which options we wanted and he got us a price we were happy with. He said he had to track the car down being they did not have one on their lot. He called us Friday morning and said he will have it later in the day. Later in the day he called and said it was ready. We went to pick it up, everything was what we asked for and the balance of the sale went smoothly. There was no high pressure sales for any add ons or anything. I don't think I could have asked for anything more than that. StevenVisit a different dealer or consider a different brand
by terrapromissa on 04/13/2017This dealership was all about handshakes and high fives... but no deal after 3 visits and several phone calls and emails. Although a review is always subjective, fact is that they were not willing to honor a clearly specified deal on their… website. Instead they doubled the price and this for a 2016 Soul electric! After this first time experience with the KIA brand I looked at other carmakers and just leased a beautiful Ford Focus Electric for less than what this KIA dealership offered on their website so I know that what I was looking for was realistic and fair. Thank you Ford for providing customers with amazing US engineered products! My impression after dealing with this dealership is that they use a high credit score against their customers: a high score means that you can afford more and justifies for this dealer to double its price. An amazing tactic and a sign of very questionable ethics. The reason I give this dealership 3 stars is because of their sales person Reggie. He really knows how to connect with customers, until his back office torpedoed all his good work. So 5 stars for Reggie and 0 for the dealership he works for.Customer service dropped after I signed on the dotted line
by rockland7 on 03/16/2017We are not new to Kia of West Nyack. We leased our 3rd (2014) and 4th (2017) Sorrento's with this dealership. We worked previously with Yonkers Kia (Optima and Sorrento 2012). Our first go around with West Nyack in 2014 was pleasant -… sales team and post lease customer service was very good. We returned in 2017 to work with same sales person, however the dealership has new ownership. Within a month of signing my lease, my sales person parted ways with Kia and I was left to deal with the new management. The dealership did not follow through on their financial obligations to close out the lease on my returned vehicle. It required dozens of calls and eventually my having to physically show-up at the dealership (twice) for them to seemingly rectify the error. I was promised a check to reimbursement for fees I reluctantly paid (and were NOT my responsibility) to avoid it effecting my credit. It is now just shy of a month since the promise of this elusive check...I have yet to receive it; 90% of my calls go to voice mail and I have not received a single returned call to update me on the checks whereabouts. In the rare instance I catch the sales person I'm dealing with off his game and he answers my call- it's excuses, deflection and "let me speak to my manager" (love that one!). My husband and I will pay them another in person visit tonight in the hopes of holding them accountable to their unprofessional handling of this matter.Thank you for bringing this important matter to my attention. Your feedback is very important to me. If you have not yet been able to resolve the issue with your reimbursement check, will you please call me directly so that I can assist you? Sincerely, Jason Lalonde General Manager (877) 346-9931 jason@westkia.com
beware of Eric Valdes of KIA of West Nyack!!!
by elizabethann21 on 01/17/2017We first found the 2014 MAZDA CX-5 SPORT VIN#JM3KE4BE6E0302224 on CarFax for $13,500. After speaking with sales phone rep Felix we were quoted the price of $13,500. I then drove to Kia of West Nyack and test drove the car with sales… representative Eric Valdes, and then asked to see the car fax. I was told that I could look at it but could not take a picture of it or have a copy. When my fiance called to find out when he could come up and purchase the car the price changed from $13,500 to $14,850. My fiance stated that the car is listed on Edmunds, Carfax, and Auto Trader for $13,500. However Eric said that is a mistake and they will not honor the error as the websites created that error. Keep in mind that when he got off the phone with Eric he immediately called Felix who stated that the car is for sale for $13,500 not for $14,850. We then made him aware of what was stated by Eric Valdes. He then informed us that Eric is incorrect and he will call and speak to Antonio the manager and call us back. Of course Felix did not call us back. Basically that car has a dirty CarFax and the Kia of West Nyack is trying to get you in the door with the low price by lying. The previous person who wanted to purchase the car went through the same ordeal as they contacted us via Yelp. Beware of this dealership!!!!Elizabeth, Thank you for taking the time to leave a review about your visit with us. Your and your fiancé's feedback is very helpful. If you have a moment, would you consider calling me directly so that I can learn more about the issues you had with our listed prices? I'd very much appreciate the opportunity to talk this through with you and make things right. Thank you again, Elizabeth. Sincerely, Bob Erickson General Manager (845) 353-1919 bob@westkia.com
Bait and Switch
by LBE5886 on 01/03/2017I just had the worst experience of bait and switch at this dealership. I would NEVER buy a car from them. They advertised a price for a car on their website and on car fax.com as $20,000. Then after we were ready to buy the car the… salesman said that car fax is a third party website and they have no control over how they advertise. They said on their website it says $22,000. In fact their (the dealer)website says $20,000. Then it gives you how much it would cost per month if you financed. Only if you press a small print button for payment options does it direct you to a second page where in very small print it says $20,000 after $2,000 down and the monthly payment is only after approval with over 800 credit score. How deceiving! Then to add insult to injury the salesperson came back after speaking to someone and told us the price was $22,000 plus $1,000 for setting up financing and another 1,000 for some other absurd fee. Now we went from $20,000 to $24,000 so we walked out the door. Buyer beware!The best salesperson
by EmilyEsq on 09/18/2016updated 10/03/2016Salesperson was very knowledgeable and very friendly - Johan D. I don't have allot of time to go dealerships so he took care of everything for me. He assisted me in deciding on a vehicle that I am extremely happy with. I now have a 2017… Kia Sorrento SXL - it has EVERYTHING and rides like a dream. If you are in the market for a new car, you must call Johan D at Kia of West Nyack and he will definitely take care of you.Thank you for your review! Feel free to come back to our dealership when you need vehicle servicing. Enjoy your new Sorento! Best, Ron Weiss - Owner
Kia Optima Service
by Suzanne61 on 08/31/2016updated 09/12/2016Krystal was very helpful, professional and friendly. I had a while to wait for my car and she drove me to the local mall.Hi, and thank you for this great review! We're excited to hear that Krystal took care of you! She is a great asset, and we appreciate all she does. Thank you again, and be sure to like our page to catch all the latest specials! Regards, Ron Weiss - Owner
Mrs Sue M.
by SusanMar on 08/26/2016updated 09/07/2016Everybody was very pleasant, especially Calvin Bibbs. He was very attentive to what I was interested in and really helped me to the fullest extent.Pleasant -- that's a word we love to hear! Thank you for this review! We're humbled by your recommendation, and we're so happy that Calvin and the rest of the team were able to provide you an amazing experience. Please don't hesitate to contact us if we can help with anything in the future. Regards, Ron Weiss - Owner
First Car Service
by Labwreck on 07/10/2016Service personnel were friendly and polite. They explained all the things that were to be done and finished in a timely manner.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Ron Weiss - Owner
Kia of West Nyack, Excellent Lease experience
by FrankR57 on 06/27/2016Our experience was excellent from the time we arrived to the pickup of our new forte. Anthony Jr ,Tony and Kyle were a pleasure to work with. As my wife said the best car buying experience we have had in all of our car purchases. We will… be back.Frank, thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Anthony Jr, Tony and Kyle achieved that with you. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Enjoy your new car! Ron Weiss - Owner
Excellent customer service
by lavidadelangel on 06/19/2016Customer service was excellent. My name was known without me having to say it. That was really impressive for me. Having Wi-Fi in the waiting room was also a plus. The wait for the oil change was about the same as what was told to me in the… beginning. Look forward to going back.Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Kia of West Nyack. If there is anything more that we can do please come back and see us again. Take care! Ron Weiss Owner
Joe, we are truly sorry to hear about the issues with your deposit. This situation is not reflective of the standards we strive for, and we apologize for any inconvenience caused. We would like to address this matter promptly and ensure you receive your refund as promised. Please reach out directly so we can talk this through. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151
by Kia of West Nyack on 02/24/2025