Paragon Acura
Customer Reviews of Paragon Acura
Review type:
Excellent Customer Service!!!
Paragon Acura Service Review
by BillySkordas on 02/24/2016updated 03/07/2016The service agent that assisted me took the time to explain the work performed on my vehicle, gave me an approximate time of completion of the job and gave me an update while I was waiting for the vehicle. In the waiting area, I was greetedโฆ by the manager and several other employees, who in addition asked me several times if I would like some coffee. The vehicle was delivered to me about 10' earlier than the time originally promised.We appreciate your input, Billy. Glad to hear that you are consistently impressed with the service we offer here at Paragon Acura. If there is anything more we can do for you please come back and see us any time! Take care! Best, William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
2013 Acura MDX Technology
by abduriqbal on 02/26/2016updated 03/04/2016Very satisfied with the service of sales consultant Patrick Cabarcas and Business manager Johnny Shi. I never felt any pressure from sales rep. Staff were very courteous. I honestly think that I have got the best price and excellent serviceโฆ from Paragon Acura.Abdur, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Patrick and Johnny assisted you in such a detailed and customized manner. Give us a call if you have any further questions. Best, William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Services
by Ebakurti03 on 02/16/2016updated 03/01/2016The moment I walked in I was greeted, and everyone was really nice. Jasmine my advisor was really great and super friendly, she did everything possible to make me want to come back for any type of services. She was the best.Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you like us on Facebook to get all the good service deals! Best, William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Acura MDX Servicing at Paragon Acura
by jaykhan059 on 02/17/2016Service was done in a very timely manner, and was regularly updated on completion time. All questions were professionally answered. Reasons for certain servicing were thoroughly explained. Everyone involved in the process are veryโฆ knowledgeable... great personality!!!Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook to grab hold of some exclusive specials! Best, William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Great service!
by Gina_Mrn on 01/11/2016updated 01/27/2016It was easy to schedule an appointment online. Once in the Paragon Acura service office, the adviser was very polite, professional and helpful in assisting me with my concerns and procedures. My car was ready in a few hours and the cashierโฆ couldn't have been nicer as well. Over all very happy with their service!Hi Gina and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Paragon Acura Service
by Louis_58 on 01/12/2016updated 01/27/2016Service advisor provided very clear report on my car needs, assisted with getting the work done with safety and cost in mind, and service was conducted professionally. I'm very satisfied with Service Advisor's volumen of knowledgeโฆ regarding my vehicle's requireed service and how accommodating she was at scheduling to get the work done is a short time.Hello Louis and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you like us on Facebook to get all the good service deals! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Paragon Acura service team was excellent
by Loreli7 on 01/11/2016updated 01/27/2016Fraz was excellent and very professional. He was also helpful in getting me transportation. Mike in service department was also excellent and very professional. He definitely kept going the extra mile to help meet my needs. Both wereโฆ pleasures to work with.Hey Loreli! Thank you for this great review! Fraz and Mike are truly an exceptional employees and we appreciate them for giving you a great experience! Thank you again and be sure to like us on Facebook to get all the good deals! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Paragon acura
by therock5 on 01/26/2016I just purchased a new Acura MDX from Paragon Acura and it was easily the best car-buying experience I have had. I was referred to Acura from a friend and although I live out east, it was definitely worth the drive. My salesman, Enes, wasโฆ excellent. He was a true professional with a no pressure approach. Mark Caceres was the delivery specialist who went over the car with me and not only was he extremely helpful with all my questions pre-purchase, but he continues to follow up with me and has been available to answer any questions I have had post-purchase. Acura, Enes, and Mark ensured that my experience was positive and I highly recommend them to anyone who is intimidated by the car buying/leasing process.I sincerely thank you for going out of your way to write this review about Paragon Acura. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new Acura. If you have any further needs, please come back to see us. Also like/follow us on Facebook to stay connected with special events and deals. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Excellent service
by Aportillo18 on 01/15/2016updated 01/25/2016When I went for oil change, the customer service representatives was very pleasant and she also mention about oil discount without me asking. The service was fast. Since I stepped out of the dealer, I got a text alerting me that the car wasโฆ going to be ready soon.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us and if you haven't already, follow us on Facebook for access to exclusive content! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Exceptional Service at Paragon Acura
by TeamAlbert on 01/14/2016updated 01/25/2016From the moment I walked in to the dealership, every employee at Paragon Acura was welcoming, kind and helpful! Denisse Jaquez was wonderful and handled my service appointment perfectly and professionally! Jamal Vargas was incrediblyโฆ helpful, knowledgeable and kind. The entire team at Paragon Acura went out of their way to make me feel special.Thank you for your review. We're glad to have Denisse and Jamal on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Excellent Service Rep, but slow service
by AnneNYC on 01/21/2016My service representative was excellent!! She was on top of everything, communicated clearly and went out of her way to make sure my needs were accommodated. In addition, she has a really nice manner and I appreciated that.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please donยt hesitate to contact me or visit us if you need anything else. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Service Car Experience
by Socorro76 on 01/04/2016updated 01/19/2016I did not have to wait too long, was met with courtesy/people were very polite. While I waited, there was refreshments.Socorro, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us and if you haven't already, follow us on Facebook for access to exclusive content! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Acura Service
by Wortham87 on 01/02/2016updated 01/19/2016Fraz from the service department at paragon of Acura was very helpful and knowledgeable. Also he made feel comfortable about the service I was getting done to my car. I would definitely recommend people to Paragon of Acura and to also beโฆ helped by FrazWe are truly grateful for this awesome review! We are thrilled that Fraz was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Jose provided great service and made the process quick and easy
by JadeCon on 01/05/2016updated 01/15/2016Jose was very accommodating throughout the entire experience. He went above and beyond to answer any questions I had and the process was quick and efficient.Jade, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Jose was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Meh satisfaction. Just lucky To have my car back.
by Sheela100 on 01/14/2016What I liked about the experience was that I gotten a loaner car both times coming in and leaving my carThank you so much for your kind and honest review of Paragon Acura. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Paragon Experience
by Dennis_9 on 12/22/2015updated 01/09/2016It was pretty quick. We didn't have to wait for hours to take possession. Sales people were nice but a little pushy. Finance and technology person were very nice and helpful.Thank you so much for taking the time to write this review, Dennis. I'm very happy to hear about your positive experience at Paragon Acura. If you have any further needs, do not hesitate to come back in for a visit. Best, William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Awesome job
by Adolfo1104 on 12/22/2015updated 01/08/2016I loved the fact that it was my first time there I told Carlos around what time I had to leave and even if I was a walk in he did his best to get me there out in time for workHello Adolfo and thank you for your kind words! Carlos is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best, William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Recall
by Bellther on 12/29/2015Courteous, prompt service. Am very pleased. The process was painless from the time I dropped off my car to the time I got a txt tjat my car is ready and within the time it was promised.Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us and we hope to work with you again in the future. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us and we hope to work with you again in the future. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Great overall experience - highly reccomend
by snyper969 on 12/25/2015I have leased and purchased several cars before, however, I've never had as easy and a professional experience with a vehicle purchase than I did at my recent experience at Paragon Acura. Starting from my initial phone call all the wayโฆ through the vehicle walk through after the paperwork was done was a pleasant experience where I felt valued as a customer. Gary was my sales rep who was very professional and knowledgable showing me the car I was looking at. I highly recommend anyone else to ask for Gary. Once we got into price negotiations, Ali (one of the sales managers) was reasonable and understanding of where I wanted to be price wise on the car I was looking at. He went above and beyond to ensure he earned my business and that I was happy with the price I was paying for the car (while being professional and without added pressure). Buying/leasing a car can be a stressful situation during and sometimes even after the transaction if you're not 100% sure of the deal you got. This will not be the experience you will have at Paragon. I highly recommend anyone who is considering a new or used Acura to give these guys a shot. They will do what it takes to make you happy. They did for me. Thank you!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Great service
by Jeremy7x_ on 12/24/2015My service advisor was very helpful in assist me with the servicing of my vehicle . The vehicle was serviced properlyThank you for the excellent review! It is great to know that our service team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Thank you for the excellent review! It is great to know that our service team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Great Experience
by sbpadres on 12/16/2015We visited Paragon Acura on a Saturday morning and planned on visiting numerous dealerships that day. After meeting with Thomas Ng at Paragon, however, we decided to cancel our plans to visit other dealerships. Thomas made us feel like heโฆ had our best interests in mind. He has a very calming presence and provided knowledgeable and friendly service without being pushy or making us feel pressured. We are excited about our new Acura but also about the fact that Thomas has our back.Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. William Finsilver | General Manager | 718.507.3900 ext.302 | w.finsilver@paragonacura.com
Thank you so much for taking the time to provide such great feedback, Angelita! We are glad to hear about your positive experience at Paragon Acura, especially your interactions with Hannan, James, and our finance team. Itโs great to know the education you received on the ZDX and your test drive contributed to your satisfaction. We appreciate your recommendation and look forward to welcoming you back soon. Enjoy your new Acura, and thank you again for sharing your impressive experience! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
by Paragon Acura on 03/31/2025