Paragon Acura
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Customer Reviews of Paragon Acura
Review type:
Excellent Customer Service!!!
by Angelita on 03/26/2025
My experience began from the minute I enter the location everyone on the floor was so friendly and happy. I was greeted by not one but two representatives. One was the Manager Hannan A. Zafar , who I was scheduled to meet for just an… informed VIP manger appointment.
Mr. Zafar welcome and immediately provide education regarding offers available. He took his time to listened , and acknowledged my tentative interest. I had a lease Acura 2024 , but was unhappy.
He reviewed my qualification status , and provided two options based on my interest. Mr. Zafar provide detail education about the ZDX, including nearby work and home where to charge , time of charge , the miles , the EV card $ 750. I test drive ZDX and MDX. Is more to say of the excellence of attention to detail, but I will never end writing this review 😂. Shout to Finance Manager Mr. Madrid , Zafar and James went above and beyond past 5:00 pm on a Sunday. James was the DMV guy, he also assist with connecting my phone to the Car play. Overall , as a consumer I recommend this location , they are very friendly , great atmosphere, every staff on the floor greets you and ensure you well taken care while waiting. Five star is very little to the level of customer service. In addition please note the initial of all this extraordinary experience was a web search to seek options. The minute I enter my contact base on browse interest ; I was contacted by not one, but four representatives including Mr.Zafar, Amy, April , and Miriam. Thank you Acura for such extraordinary team of professionals. Impressive experience, thank you again.
385 reviews
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Mdx
by StefanyQue on 08/06/2016updated 08/16/2016The car , friendly and professional staff. My car dealer was patient, showed us options , finance rep explained everything well and made sure we understood. The last person who showed us how to operate the controls etc was professional and… very kind.Excellent work.
by MuhammadKhan on 08/01/2016updated 08/15/2016Well trained staff and service providers are very helpful and knowledgeable. Friendly atmosphere. Service providers goes an extra mile to help help get my my out of service area. That is highly appreciated.Acura service review
by crevelo on 08/01/2016updated 08/15/2016As usual, the service was done w/o any problems. The time frame was within reason and any other details were clearly explained by the lovely service rep (Jennifer Martinez).Good experience
by Charliewill31 on 08/04/2016updated 08/15/2016The time at paragon was pleasant, quick and the advisor was very informative and helpful. I would recommend my friends and family to go this dealership. I would be back when my car needs service again.Acura review
by Vbrocca2242 on 07/16/2016updated 08/11/2016Joseph, the manager in the Service departament is great. He really knows how to build a relationship with his clientsJoe is the man!
by Mable85 on 07/26/2016updated 08/11/2016There was no beating around the bush with Joe. He made me feel like he was the king of Acura and he could make my Acura dreams come true. The finance guy was great too. I can't forget Jennifer. She started the whole thing with be honest and… professional and I ended up getting a new car the same day. I will make sure to go to her from now on. She knows her stuff!Jean Fontaine 2010 Acura TL Service
by JeanFontaine22 on 07/16/2016updated 08/09/2016The professionalism of the Service Advisor and the kindness of Mr. Melvin Salcedo and the Cashier. I like the waiting room and the refreshments provided. My car was also serviced properly. I highly recommend Paragon Acura.Jean Fontaine 2010 Acura TL Service
by JeanFontaine22 on 07/16/2016updated 08/09/2016The professionalism of the Service Advisor and the kindness of Mr. Melvin Salcedo and the Cashier. I like the waiting room and the refreshments provided. My car was also serviced properly. I highly recommend Paragon Acura.Review
by Elvisgale on 07/25/2016updated 08/08/2016I was impressed with how knowledgeable the service department was of my vehicle and their professionalism. At least twenty words.Recent Visit to Paragon Acura
by JimmyHeff on 07/19/2016updated 08/08/2016Real Simple...Your customer service. Started with Service Advisor Katheline, she was very welcoming and easy to talk to in discussing the work that needs to be done. She was also in contact with me throughout the day to keep me in the… loop of advice for service and what service is actually being done. Excellent customer service.Great
by Evega354 on 07/22/2016updated 08/08/2016Friendly and experienced staff..knowledgeable In sales and a great finance department ..I would recommended to friends and family.they took their time to explain everything I didn't understandExcellent service
by jburbridge1 on 07/11/2016updated 08/05/2016EVERYTHING! From the time of arrive until the end of my stay. My service advisor Denise did and outstanding job on letting my know what service was being done on my car and the reason. She was very informative.Excellence
by Falcantara on 07/29/2016updated 08/04/2016Excellent customer service that is always provided. Attentive staff that answer questions, listen to concerns and provide professional suggestions that is beneficial and convenient to car owners.lmaline
by lindawebsite on 08/03/2016I really liked that Justin Liu listened to our needs and wants and helped us find a car that we love!!!!Linda, thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Justin was helpful during your visit and that you love your new Acura. If you have any questions, please don't hesitate to reach out to us again. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
car purchase
by Laze1234 on 07/10/2016updated 08/04/2016the experience was amazing. very helpful and fast. Jose was my sales person and was the best. helped me in very way and answered all the questions i had. I would deffinately recommend people to go to him.Great service but facilities small
by Youtube on 07/04/2016updated 08/04/2016Stephanie was very attentive so much so that even after I was supposed to leave she helped out personally; I didn't like there was another small chip on the passenger side door because I think someone backed in but I know you guys have a… small lot so I will just put some touch up paint no worriesMr.
by CarlVald on 07/16/2016updated 08/03/2016Stephanie Fernandez as always is very thorough when explaining any service to my vehicle being done or if additional service is needed untop of that she's always very courteous and proffesional.Alex Mejia
by Pedro86 on 07/06/2016updated 08/02/2016Alex mejia is honest and was willing to work with me Very knowledge in his field of work.treat me like family not like a customer.Paragon Acura
by JohnnyW99 on 07/26/2016updated 08/01/2016Our salesman, Justin Liu was a pleasure to deal with. I would recommend him to anyone looking for an Acura.Great Car Buying Experience
by JimFenn on 07/16/2016I came to the dealership to view a specific vehicle found through Geico online. Jose Perez was assigned to help me, we discussed the deal, test drove the car and made the deal quickly. His approach was consultative and friendly with… pressure or up-selling like I've experienced at other dealerships. Jose is an asset to your team. I will definitely recommend Paragon to others and have already done so.Jim, thank you for writing about your visit with us, and congratulations on your new Acura! Jose is an asset to Paragon Acura, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Great Experience
by kathleenmolina on 07/15/2016I love how patient they were with me. They helped me so much with all my needs. My whole experience was great i love the professionalism and how caring they were with me and my family. I would deff come back to Acura for another lease… thanks to Fernando and Jamal!Kathleen, thanks so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional and patient. We hope you enjoy your new Acura and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
About our dealership
Thank you so much for taking the time to provide such great feedback, Angelita! We are glad to hear about your positive experience at Paragon Acura, especially your interactions with Hannan, James, and our finance team. It’s great to know the education you received on the ZDX and your test drive contributed to your satisfaction. We appreciate your recommendation and look forward to welcoming you back soon. Enjoy your new Acura, and thank you again for sharing your impressive experience! Regards, Justin Hili | Sales Manager | 718-507-3900 Ext. 297 | JHili@paragonacura.com
by Paragon Acura on 03/31/2025