Star Subaru
Today 9:00 AM - 6:00 PM
Customer Reviews of Star Subaru
Review type:
Great Experience
by Lenore on 03/28/2025
Hadn't purchased a car in twenty years so was very anxious and nervous to replace my old Corolla that had been totaled.(would have kept it for another ten years) Visited other dealerships before coming to Star Subaru. So glad I made a… final purchase here!! Taesharra was knowledgeable, patient and also sweet and friendly.....not pushy at all. I felt very comfortable with her even when she brought her manager Zachary over also not pushy. After thinking it over for a few days I returned to purchase the Crosstrek. I don't deal well with change so I am still getting used to all the features on the new car. Taesharra has told me to come back and she will go through all the perks on this new car. I would highly recommend purchasing a care from this dealership.. Excellent experience.
22 reviews
Sort by:
Great Experience
by Lenore on 03/28/2025Hadn't purchased a car in twenty years so was very anxious and nervous to replace my old Corolla that had been totaled.(would have kept it for another ten years) Visited other dealerships before coming to Star Subaru. So glad I made a… final purchase here!! Taesharra was knowledgeable, patient and also sweet and friendly.....not pushy at all. I felt very comfortable with her even when she brought her manager Zachary over also not pushy. After thinking it over for a few days I returned to purchase the Crosstrek. I don't deal well with change so I am still getting used to all the features on the new car. Taesharra has told me to come back and she will go through all the perks on this new car. I would highly recommend purchasing a care from this dealership.. Excellent experience.Lenore, we're delighted to hear that Taesharra and Zachary made your experience at Star Subaru comfortable and stress-free. It's wonderful knowing you felt supported throughout the process of purchasing your new Crosstrek. Enjoy exploring all its features, and don't hesitate to reach out if you need any assistance!
Stay away from!
by Phil on 09/14/2024Almost 2 months have passed since I sold my car. Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massachusetts and bought a brand new 2019 STI from… Mike back in 2019. Fast forward to July of 2024, I sell the car to a dealer in Massachusetts and reach out to Star Subaru to get my 10 year warranty prorated since it's no longer useful for me. Mike says okay, email him the proper documentation and he'll prorate it. The sale goes through on July 18 and I reach out to Mike on July 19; receptionist says he's not working that day. I then reach out the following week, everyday of the week, and receptionist says he's on vacation and they don't know when he'll be back. I continue calling literally everyday until he returns my call on August 9. I then email him the proper documentation showing sales proof and payoff from the Bank, along with my new mailing address, all while stll on the call. He says okay, he'll get it taken care of. He calls me back the same day to give me the amount that I'll be receiving and confirms that the check will be sent out later that day once Accounting processes it. He says I'll receive it in a week, but I tell him conservatively, that I'll call him if I don't get it by the end of the month. Note that this call is still on August 9. A couple weeks go by and still nothing. It reaches September and I call him back on September 2, Labor Day. He tells the receptionist to tell me that the check was sent out that past Friday, August 30, and that they only get paid at the end of the month, and that I should receive it within a couple days. I told him to just cancel the check and send it to me electronically. He says his dealership doesn't do that. Mind you, it doesn't take a week for mail to get to Massachusetts from New York. We're only 4 hours away. And nowhere in his initial call did he mention that they get paid at the end of the month. He says to call back on September 6 if I don't get the check, then he'll overnight it to me. September 6 hits and still no check. I call back. Turns out he "sent" it to the wrong address. He sent it my original address that was on my warranty instead of sending it to my new address that was included in my intial email along with the supporting documents. He says he'll overnight it and that I should receive it by September 10. Again, it doesn't take up a week for mail to arrive to Massachusetts from New York, regardless if it's standard or overnighted. Today is September 13 and still no check. The person that sends out the checks is on vacation and he said he sent it out personally himself, which I have doubts about considering my experience with him. Definitely would not do business with again, and would advise everyone to steer clear from.Great Service Center in Flushing, NY
by SuzyQforever on 01/02/2024Always helpful & caring professionals at this Center.Thank you so much, Suzy! We appreciate your business here at Star Subaru.
Easy-Peasy
by hmr2235 on 11/16/2023Grateful that Subaru reminds me when it's time to come in. Easy to make an appointment; reasonable turnaround time; nice waiting area.We're glad to know that our reminders and easy appointment scheduling are helpful for you at Star Subaru. Thanks for appreciating the waiting area too! We look forward to helping you during your next visit!
Salesman
by Janny!! on 10/11/2023Very professionalWe are honored to receive your support! Thank you! - Star Subaru Team
Salesman
by Janny!! on 10/11/2023Very nice and professionalThank you for the review, Janny! We hope to see you again at Star Subaru!
Happy customer
by roezeer on 09/20/2023From the moment you hand your car over for service to checking out Subaru workers are pleasant. I like that I don't spend hours and hours there. Free oil changes are always a reason to smile. Never felt cheated over pricesWe're glad to know that you've had a pleasant experience with our service team at Star Subaru. We always aim for efficiency and transparency in pricing, and we are pleased to hear you enjoy the complimentary oil changes! Thanks for the review and support!
Star Subaru Service
by Tinburma on 07/04/2023Very helpful and timely customer service. I have been going there two times a year and will do the same in the future.Thank you for the great review! We're glad to hear that our customer service has been helpful and timely. We appreciate your loyalty and look forward to serving you in the future at Star Subaru. Have a fantastic day!
Problems with transmission And sluggish
by Legacy xt on 06/28/2023Problems with transmission and sluggish at times they want me to leave the car, but I need a loaner they won’t give me a loaner because they can’t find the problem I told him it only happens in the morning30,000 Maintenance
by jok402000 on 06/27/2023Courteous, professional, easy to deal with keeping you informed with what is going on.Thank you for trusting Star Subaru with your business! We are pleased to hear about your positive experience, and hope to see you in the future!
Always professional
by smavrikis on 05/26/2023the team is great, on the phone and in person.We're glad we could deliver a 5-star experience! Thanks for sharing your kind words with the Star Subaru team.
Set engineer
by Stephen on 05/11/2022Very very easy to use this dealer was a pleasureIt was our pleasure to serve you, Stephen! Thank you for the fantastic review and for doing business here at Star Subaru!
Service
by Beabull2 on 03/23/2022updated 03/28/2022Always pleased. Think you should tell appts that you must pay cash or else surcharge. Also be prepared to accept cash.Thank you for this feedback! We are grateful to have you as a customer and will keep this in mind moving forward. Enjoy your week!
Very satisfied
by GinaMitchell on 02/24/2022They are all a pleasure to deal with I always dreaded going to dealerships for service but they are very honest and work hard to make sure your car is handled properly. Highly recommended!We really appreciate you taking the time out of your day to share your positive feedback! Thank you for giving Star Subaru your business, we hope to welcome you back again down the road.
Star Subaru
by David Cathay on 01/27/2022Very satisfiedHi David- we're grateful for your review. We appreciate customer feedback and use it to learn about which areas we're excelling in and which need improvement. We're glad to see that you are satisfied with your visit to Star Subaru. Thanks again and happy driving!
Scheduled maintenance at Star Subaru
by Boborino on 06/09/2021Check-in process was quick. Staff was responsive and courteous. Service rep was polite and thorough. Upon completion rep called when work was complete..Fast and Efficient!
by Eleu2018 on 04/05/2021I was on time with my appointment. I drive in and out in about 30 minutes. It was a .chilly morning but very happy and warm going home.Unprofessional Dealership Experience
by Dissatisfied Customer on 10/17/2019I have had three very unpleasant experiences with Star Subaru. Despite the service department telling me my oil had been changed, I brought it to a certified mechanic after it was not running properly and it was determined it had not in… fact been done. When I confronted the dealership they said that team had been replaced with all new staff. Since this time I have had two opportunities where I needed to contact the Finance Manager Mike Decosimo. On each occasion I made numerous calls to him but I never received returned calls. Upon further complaining to another staff member I was finally able to connect with Mike. He was quite rude and he hung up the phone on me. I had my mother call back and he also hung up the phone on her refusing to help us with our request. When I asked for the Manager in charge Mike said he was the boss and continued to be unprofessional. I am extremely disappointed in the service level and experiences I have continued to face with Star Subaru. I will never recommend or purchase from this dealer again.Worth the Wait
by firstsubaru3 on 10/07/2014Great experience at Star Subaru. Sales person was David, knowledgable, friendly and willing to work with you. On your side all the way. Not your typical sales pitch - makes you feel important. Kudos to Doug too!Best experience I've had at a dealership
by traindiggy on 11/28/2007I recently helped my girlfriend buy a 2008 Impreza Outback Sport after a month-long process of shopping around, negotiating with dealers, etc. I went to four Subaru dealerships in the area and found all of them ridden with typical pushy… salespeople who badmouth their competitors and who just come across very aggressive. At Star Subaru in Bayside, I found exactly what I needed as a first time car buyer -- someone who would take the time to answer all of my questions, and who wasn't afraid to tell me the truth (instead of simply playing the game of show and tell). I came in on a Saturday afternoon/early evening, just about an hour before they closed. A salesman by the name of John Proctor then spent an hour unhurriedly answering all of our questions, and providing us with financial figures. Not once did he try to push us at all. We left the dealership saying we'd be in touch. A few days later we got a call from another dealership where a salesman -- who was playing the game until we walked out on him -- and heard "good news," the reasonable offer I made was now something they could do. I took that offer to John Proctor at Star and he immediately matched it and we had a deal. And even if he didn't match it, we still would have bought the car from him. He made the experience pleasant for us. And while at Star, we briefly spoke to other employees all of whom were pleasant as well. The impression I got there was that all of these guys were established family men who didn't need to lower themselves or abandon their morals just to make a buck. Honestly, I've been to at least 15 dealerships in the past few months, and this one really stood out as being the most professional and hospitable.Bad Sales
by peter132 on 10/23/2013updated 04/26/2025Stay away! They only want to gain profit. they don't care if they lose you, no room to negotiate price.
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Ascent
About our dealership
Lenore, we're delighted to hear that Taesharra and Zachary made your experience at Star Subaru comfortable and stress-free. It's wonderful knowing you felt supported throughout the process of purchasing your new Crosstrek. Enjoy exploring all its features, and don't hesitate to reach out if you need any assistance!
by Star Subaru on 03/31/2025