Hendrick Dodge Ram FIAT
Today 9:00 AM - 7:00 PM
Customer Reviews of Hendrick Dodge Ram FIAT
Review type:
They know what they're doing
by Nate on 01/13/2025
Had an amazing experience here. Ralph was incredibly helpful and did everything he could to make sure my needs were met. In fact he helped me find the exact vehicle I was looking with all the features I wanted. I couldn't recommend Ralph or… this dealership enough!
11 reviews
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They know what they're doing
by Nate on 01/13/2025Had an amazing experience here. Ralph was incredibly helpful and did everything he could to make sure my needs were met. In fact he helped me find the exact vehicle I was looking with all the features I wanted. I couldn't recommend Ralph or… this dealership enough!Hi Nate, we are very happy to have provided you with such a positive experience!
Dodge Challenger
by Bruce on 12/21/2024They ordered the car for us and sent it to drop top customs. It was a great experience took really great care of us. would highly recommended this team..Hi Bruce! We're so happy we were able to help you out!
Very Punctual and Professional
by Lloyd M on 11/26/2024updated 12/03/2024Love the attention I was given. Made me feel like they caredLloyd M, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Dodge RAM FIAT.
Thankful
by Mrsbillions on 06/25/2021The team was great even upon entering the building with a teamful Hello!! Mr. Chris H. Heard my concerns and put me with a great humble salesman Cameron Green who was patient then the finale the closing with Mr. Louis G. on my brand New… 2020 Dodge Journey for my new journey on the road. Overall have Blessed to have had a experience I will never forget to Mr.Tommy L. Thank youThank you for sharing your experience and review.
2013 Mustang 302 Boss
by Freddie on 03/12/2021updated 03/19/2021Hendrick Dodge is an excellent dealership. Everyone treated us with kindness and respect. Brandon was an excellent in sales. He answered every question and kept his word on return calls. He stayed over the night we arrived and let us… look at the car and discussed arrangements the following morning. This is one of the best dealerships I've ever dealt with. Top of the art with computer technology signing paperwork. Very impressed overall. I have never been in a dealership to where everyone was so nice to you and had a smile. The lady at the desk was just so nice and friendly. It was just awesome experience. We have already relayed our wonderful experience to friends and businesses here in Kingsport. Thank you!Freddie, thank you for taking the time to leave us this review. We are happy to pass along your comments to the team here at Hendrick Dodge RAM FIAT!
Fantastic Service -- Love my new car
by Chris Sundermeier on 12/29/2019This was a great experience. The entire team here was fantastic. They were professional, helpful, very responsive to questions and not at all pushy as so many dealers can be. They quickly made a very fair offer on my trade in. The… finance team and sales teams were excellent. I had been looking for the right car for some time and had been to several of the Hendrick dealerships prior to this one, and found them all to be the same. This is a great and very well run organization. The entire experience was fast, efficient and easy -- and I walked out with a new car that I am very exited about. I highly recommend Hendrick Auto!Needed a clutch got quoted for everything else.
by thammie on 08/03/2018The clutch went out on my Challenger and I had the car towed to them. I got a text from them the next day saying that they were going to look at the car. After (2) days of not hearing anything from them, I contacted them and they said that… it was the clutch. I then called them to see how much the repair was and they told me $2,450 +/- for parts and $1,100 for labor. Which is insane. They told me I needed a flywheel and that it was on back order. At this point I figured they had torn down the transmission and saw all of this. Nope. The car was still sitting in the same place I left it. How would they have known that the car needed a flywheel if they never removed the trans to check? If the car actually needed all of those parts then fine, but the fact that they didnt even look at it and just gave me a list of parts that make a manual trans work is laughable. They also charged me $160 for a diagnostic fee. Basically they got in the car put it in gear it didnt go and said it needs a clutch. Which I already knew mind you. The issue is giving me a labor quote for changing parts that I didnt even need. Then, on the work order it only mentioned that the clutch was bad. Not all the other parts they told me over the phone. They also left the doors unlocked while the car was just sitting outside in the parking lot. I found another shop that will do the same job for $1,300 which is in line with the prices Ive seen others pay for the same issue which is common for my car. If you have money just sitting around and want to blow it, then take your car to them. Theyll rebuild the motor for you when you only needed an oil change. Needless to say that was my first time doing business with them and its most definitely the last. $160 lesson learned.This dealership is terrible
by dodgefanatic on 10/02/2009I went to buy a car at this dealership. They are certainly willing to sell with the traditional 'let me check with my manager' approach. They want your money, and have no interest in your concerns once they've got it. Save yourself some… serious aggravation - do not go to this dealer. If there was an award for the worst dealer for American cars in the US, they would win hands down. They are conveniently located, pleasant when they sense a sale, and complementary impossible to reach once they've made the sale. Its really sad - probably part of the reason that people go and buy a Honda or Toyota.Avoid This Dealer
by lantmir on 06/17/2008Our sales person gave us false information because it was what we wanted to hear. We found out at the last minute that the information he gave us was false. The entire price negotiation process fulfilled the cheesiest depictions of cars… sales. We planned to buy a Dodge Journey... after dealing with this dealership we bought a Hyundai instead. [violative content deleted] Use another dealership if you'd like to buy a dodge.Took car repeatly & still not fixed
by handy2008 on 12/23/2007I had work done on my Chrysler. The car still was not driving correctly (steering wheel shaking). I told the service manager and he told me that I would have to wait a week to bring it in because they were short on transmission mechanics.… I drove my elderly father for cancer treatments. The steering wheel again shook. We had an accident because of the malfunctioning car that Hendricks did not fix. We are lucky to be alive.Good Deal
by NStone81 on 06/11/2014updated 04/25/2025I found the new Challenger I wanted on their website and called to ask about the price. I set an appointment to come see the vehicle and they had it ready to go. The trade value they gave me was a little better than I expected so I kind of… jumped at the deal. Overall, I was pleased by the way they moved quickly to do the deal and let me drive my new car home. I didn't feel pressured and I feel really good about the price. Recommended!
About our dealership
Hi Nate, we are very happy to have provided you with such a positive experience!
by KATELYN LOMBARDO on 01/16/2025