Hendrick BMW
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Customer Reviews of Hendrick BMW
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So helpful!
by Scott Geyer on 11/08/2024
Hendrick never fails to earn its reputation for thorough and courteous service. This is true across its various dealerships but my most favorite experience is with Saad Mubarak at the BMW dealership. He clearly tries hard at every… opportunity to provide thoughtful service advice concerning our aging BMW which I love too much to trade..
I trust him to know what is necessary and he always manages to set up appointments that are convenient and timely. I cannot recommend him more highly!!!
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So helpful!
by Scott Geyer on 11/08/2024Hendrick never fails to earn its reputation for thorough and courteous service. This is true across its various dealerships but my most favorite experience is with Saad Mubarak at the BMW dealership. He clearly tries hard at every… opportunity to provide thoughtful service advice concerning our aging BMW which I love too much to trade.. I trust him to know what is necessary and he always manages to set up appointments that are convenient and timely. I cannot recommend him more highly!!!Scott, we are so happy to read such a great review about Hendrick BMW and Saad. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Crazy fast service
by Jeremy S on 12/19/2023Hendrick Motors’ service department is super quick and very knowledgeable about Mercedes cars! Tristan was my advisor and could not have made it any better of an experience for me! Awesome job!Thank you so much, Jeremy, for this kind review about our Hendrick Motors team! We would be happy to pass along your comments and appreciate the review!
Highly recommend DANIELLE Monelo
by Laurelle S on 10/18/2022I highly recommend DANIELLE Monelo. The entire staff at Hendrick BMW Certified Pre-Owned South were ALL amazing. Danielle understood our needs and took the time to explain and educate us though the entire buying experience. We have… purchased many cars and our experience was exceptional with Danielle and the entire team!Laurelle, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW!
How do you mess up a CASH sale?
by ColoradoRunnerJJ on 04/12/2022How do you mess up a CASH sale? I reserved a 2022 BMW X1 in March while it was still on the boat. On 08 April 2022, it arrived at the dealership. From March 16 to April 08, I asked my Client Advisor Deon to provide to me the out-the-door… numbers, the acceptable payment options (e.g. cashier's check, personal check, etc...), and who the payment was to be made payable to. Several emails were sent to Deon asking for this information with no responses. The day I went to the bank to get a cashier's check as I was needing to close my bank account due to some fraud issues, I even called Deon but he was not available so I asked for him to call me, or his manager, or anyone to give to me the information to put on the cashier's check which was coming from Well's Fargo. While at the bank for two-hours, I never received a call back. So, I guessed the dollar figure and I put the cashier's check in my name so that I can sign it over to them at closing. I told Deon when he finally called, and I told him that I had a cashier's check in my name and I can sign it over to the dealership. He said nothing, so I assumed it we were good to go. Two days later, my car arrives. Deon called me at noon to give to me the out-the-door number that I asked for 4-weeks ago. He said that he just too busy for me to come during the day, so I had to arrive at 5pm. I went in to pay for the vehicle that I had just seen only an hour earlier, Mike, the finance manager, froze when he saw my check addressed to me. I told him that I could sign it over to them. He tried calling others, but being a Friday at 6pm, everyone he needed was gone. He finally called in Dayne Cook, Sales Manager, and Dayne informed me that my check is unacceptable, and that he needed to have the car sold, so if I wanted to keep it reserved for me (even though it has been for the last 4-weeks), I would have to give to them more money to keep it reserved. I asked Dayne how can he demand it be sold when it just arrived on the lot that day. This was a pressure tactic. Something I had not expect from a luxury brand dealer. So, I give them money now or they sell it from under me. I was angry about being treated so poorly. After about 40-50 minutes of walking down trying to calm down. Deon approaches me with a message. He says, "This was an honest mistake you made and we spoke with our GM. He says that you can take until next Friday to get us payment however the car stays here. If you want the car today, then you will have to finance it." I asked if I can get the GM's offer in writing. Deon told me, "You just have to trust us!" This infuriated me. First, he insults me saying it was my mistake. Second, Trust is earned, not given. Up to this point, there is nothing that I can trust as Deon and Dayne failed in this transaction not me. If Deon had responded to my many, many requests for this information, we would not have this problem today. So, I walked away as I was not about to reward a "business" for bad behavior. A point to note! My Bank and other luxury auto dealers (e.g. Mercedes, Volvo, Genesis, Audi, etc...) all stated that they accept signed over cashier's checks, without issue. The dealers suggested this may have been a ploy as they had another potential buyer lined up who was willing to pay more as the new BMWs are sold typically before they get on the lot. For those reserving vehicles with Hendrick Auto, specifically Hendrick BMW, be aware that you may have to fight to keep your vehicle if you still intend to purchase one.Here at Hendrick BMW, we strive for excellence, and are disappointed to hear that you received anything less. Please contact us at (704) 321-4851 so we can work with you to make this right.
2019 X 1 Service
by TM X1 report on 02/04/2021Service Advisor was Saad Mubarak who is outstanding as he always looks to do the work needed with the lowest cost and with BMW Warranty. He represents both the customer and his company equally . Hendrick is fortunate to have a Service… Manager as good as he is. Now the Brakes ...... well that different story. BMW Has cheapened the Pads on the X1 as they only lasted 20k miles. My last X1 went 60K without needing pads ........ I'm told this was a BMW change which allows them to sell more replacement parts on the X1 and X2 . Be careful and stay away from the X1 and X2We are very happy we could provide you with a positive experience! We hope you have a great day!
bmw
by Tinacgo on 02/02/2021IMPECCABLE SALES & SERVICE TEAM!!!!!!!!!!!! I will always search their site and location before I ever buy another car from another dealer. They help me out with a X5 and I was able to leave the lot that day with my car. Never pushy, fact… based only about my purchase and gave me a GREAT deal.Thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW! We hope you have a great day!
Easy to work with-
by ME on 04/17/2020While not a Hendrick fan, I will say that this BMW team did a great job in a very difficult environment. They were responsive, reasonable and accommodating. I'd recommend our sales person and sales manager. ThanksTerrible Service and Dishonesty
by schulmana88 on 08/15/2016I reside in Connecticut and unfortunately Hendrick BMW did not follow through on what was promised on their end. I left NC with an unregistered vehicle, after being told I was "good to go" and when I spoke to them shortly after, they told… me they have 30 days to file all paperwork. It has been over that and the CT DMV still does not have the paperwork from Hendrick BMW. I have been waiting for phone calls and emails back from several staff members at this dealership and still am going unnoticed. Do not trust this dealership. There are better options.Hendrick BMW Charlotte
by Missnyyy on 07/22/2016updated 08/02/2016I want to thank Jeff Shinn for a great customer experience with getting me into my new 328i coupe !! This was my 4th purchase from him and every time my service is exceptional !! Pleasant process and everyone in sales and service was… excellent taking care of me for 5 years now!! I will stay doing business with you all and look forward to coming back in the future. Justin Love and Rusty Reeves were also a big help with the process of getting my new vehicle and always take care of me for routine maintenance and supplying me with loaner cars when needed. I just want to thank the Hendrick BMW Charlotte for going above and beyond :) !!Great Service from Brian Barry.
by happybuyer333 on 06/29/2016Brian was a great help to us in our used car purchase. We found a listing for a great used car, but were concerned about making close to a 3 hour drive to see it. Brian answered all of our questions, and helped us negotiate a sale price… before we made the drive.Great experience with Brian Barry
by JakeMate on 06/09/2016I had the pleasure of working with Brian Barry to purchase a 2013 528i. Brian was great to work with and made the process quick and easy. I would definitely recommend him.Exceptional Experience
by TLThompson on 06/06/2016I had the pleasure of working with Jeff Shinn recently, he was highly recommended by one of my BMW enthusiast co-workers. I test drove my new Z4 during my lunch hour and Jeff had the deal done and ready to sign when I got off work, you… can't ask for an easier purchase process! Jeff was knowledgeable and helpful throughout the process and just a lot of fun to do business with - I highly recommend Hendrick BMW and Jeff Shinn.Best BMW Sale EVER
by 3series3 on 05/18/2016Last Wednesday after having my old 330i serviced I happened to stop by the E. Independence Pre-Owned Hendrick's lot. I wasn't really out to buy, just look. I was greeted by a sales associate named Jeff Shinn. He was very friendly, not… pushy, & very helpful. He asked what features I liked etc, then we looked at all the the vehicles that fit the description. We went out & found the perfect BMW 328i fully loaded w/more features than I could ever imagine. I am so happy. The customer service was amazing. I couldn't have asked for a better experience! Jhoda (the sales Mngr), Jonathan (credit specialist) & Jeff Shinn are a car buyers "dream team"! They really make you feel like more than just a # & they truly go out of their way to put you into the car you want. From beginning to end it was the best experience I could ask for & I highly recommend them to anyone ; )Brian Barry
by slapplew on 04/29/2016We bought our first BMW last weekend at Hendricks and Brian was our guy. He was very professional and very easy to work with through the process. I would recommend Hendricks and definitely Brian to purchase your next car!Service with a smile
by dnascarface on 04/28/2016This is my second purchase from Mr. Jeff Shinn. A man of few words, but very many laughs, he is a breath of fresh air in the automotive sales industry. His knowledge and professionalism radiates positive energy throughout the… building! Straight forward, honest, efficient and flawless, Jeff Shinn will be the only salesperson I plan to work with in any future purchases. Hendrick BMW will be the only BMW store I ever work with.BEST EXPERIENCE EVER!
by kalenmitchell on 04/26/2016This makes my second BMW purchase, both from Hendrick BMW and Jeff Shinn. Jeff is by far the best sales professional with whom I have ever dealt! he is professional, personable and thorough. He addressed all of my wants and needs, and he… even hooked me up with some pretty decent BMW gear (both times)! Hendrick is the epitome of service excellence, and Jeff Shinn is the face with which I associate the Hendrick name. I highly recommend Hendrick BMW and Jeff to anyone looking for a new or used BMW vehicle!Care About Their Customers!
by jenlanning on 04/06/2016I'm giving a BIG shout-out to Hendrick BMW. I took my 2013 X3, still under warranty, to a local dealer 3x's to correct an oil leak discovered on the plate cover of the cars oil pan -they did not correct nor acknowledge the problem. John… Kemp and the crew at Hendrick BMW took excellent care of my car. In fact a mechanic friend of mine looked over the work when I got home and said they did an Excellent job replacing the oil pan! I would not hesitate to drive 2 hours again to get my car serviced at Hendrick. And when I am ready to replace one of my two BMW's I am buying through Hendrick because they really care about their Customers.outstanding service
by susiejc on 03/22/2016I recent;y purchased an X5 from Hendrick and could not be happier. Jeff Shinn really worked hard to find the right BMW for mine and my family's needs. He makes car buying fun, yet he is truly a professional and so thorough. He listens and… delivers! I would highly recommend Hendrick pre owned BMW. A+Hendrick BMW
by yesmith on 03/09/2016I recently purchased a used BMW Z4. I had been looking for the right car for several years. Jeff Shinn was my sales person. Jeff was great: he made the car buying process easy, clear and informative. Further, it was fun. Jeff is… professional and client focused. Follow up by Hendrick and BMW has been terrific.Wonderful experience- Don Bennett
by Wclaytonlewis on 02/14/2016We have purchased before from Hendrick dealerships, but this experience was by far the best. Don Bennett was attentive, listening to our needs and delivered a terrific result. If you decide on a BMW -- and you should -- be sure to visit… Hendrick and ask for Mr. Bennett.Very Good Experience
by srignadiram on 12/12/2015This is my first BMW and had a good experience with Hendrick. Brian P.Barry is our sales person.He went out of the way to help us out to purchase our first BMW.
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About our dealership
We offer the largest and most complete selection of new BMW cars in the three state region. Committed to providing exceptional service and exceeding our customers' needs, we constantly strive for excellence in character and quality within every aspect of our business.
We take pride in giving our customers a premium, memorable BMW buying experience. Our staff is fun, knowledgeable, professional and well trained. When you do business with us, you will not only get the best pricing but the peace of mind that you are purchasing from an establishment founded on Respect, Integrity, Great teamwork, Honesty, and Trust. Not only is that the RIGHT way, its Mr. Hendrick's way. We are proud to have earned BMW's most prestigious award, the Center of Excellence, twelve years in a row. The Center of Excellence designation is only awarded to the top 8% of dealerships in the entire nation. We take the utmost pride in ensuring sure that our customers are 100% satisfied with their entire experience.
What sets us apart
The Loyalty Program was created at Hendrick BMW in Charlotte, NC to ensure that our faithful BMW family members have access to the most up to date, technologically advanced, and safest vehicles possible.
This exclusive program provides our customers with an innovative approach to the standard company car. Through this program and it's special benefits, any commute or business trip becomes a rewarding journey.
Recently purchased or leased your new BMW and still have questions? If so, then you qualify for a custom appointment with one of our BMW Geniuses for a special Encore consultation, which will offer you detailed product explanations and demonstrations
Are you a recent college graduate? If so, you could qualify for $1,000 off a new BMW, $1,000 off a Certified Pre-Owned BMW, and our best rates on your next vehicle purchase.
All work is carried out by BMW Trained Technicians using Original BMW Parts, which come with a two-year unlimited mileage limited warranty.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Scott, we are so happy to read such a great review about Hendrick BMW and Saad. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Danielle Mondo on 11/12/2024