Hendrick BMW Northlake
Customer Reviews of Hendrick BMW Northlake
Review type:
Great Service purchasing a car
Jeffrey Limthong is awesome
by David Lewis on 07/31/2024Had my car serviced today at Hendricks Northlake BMW and I cannot say enough about the outstanding customer service I receive from Jeffrey Limthong. Jeffrey has become more to me than a service consultant, he is a trusted friend who goes… the extra mile to help me whenever I visit the dealership. Jeffrey makes my visit to Hendricks effective and enjoyable. Jeffrey is an invaluable asset to Hendricks BMW.David Lewis, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!
Great Service purchasing a car
by Dan on 08/14/2023Carl Busby at Hendricks Nortlake BMW once again shinned finding my sone the perfect car. Carl we appreciate all you have done for us to make the purchasing of a new vehcal a great customer experianceDan, we are very happy we could provide you with a positive experience!
New car!!!
by Gigi on 08/11/2023Wow!!! What an amazing experience!! Zack Wells is the realest helped me get into my new car!! Please come and check them out you won’t regret it!!Gigi, we are very happy we could provide you with a positive experience!
Swerve to avoid this wreck of a dealership!!
by Junior on 01/28/2022This dealership is dishonest, shady, and lacks integrity. The sales staff is incompetent and not knowledgeable. Management is rude and combative. Shop elsewhere if you value your time and money!!Howard knows BMW's
by Kimberly C on 10/17/2021I called Hendricks BMW to make an appointment & was handed off to Howard, who was wonderful! We were given a fair trade & purchased a Certified BMW. Howard was knowledgeable, professional, and friendly. We left feeling good about our new… purchase and will seek out Howard for our next BMW.Kimberly, Thank you for your wonderful recommendation of Client Advisor, Howard Goffman!
GREAT CAR BUYING EXPERIENCE
by JTMCC on 06/05/2019We purchased a certified pre-owned BMW 528i and worked with salesman Antoine Smart. If you are in the market for a new or pre-owned car, I would highly recommend the BMW Northlake dealership and ask for Antoine, he was great to work with!JTMCC, Thank you for entrusting us with your business!
Excellent Service
by JRoberts on 05/22/2019I love the attention that is given. I received a call to let me know that it was time for a service - this technology is awesome. The service at the Huntersville dealership is always first rate.JRoberts, Thank you for entrusting us with your business!
Luckyboy4, Thank you for entrusting us with your business!
Best Service
by John on 04/23/2019Excellent service provided by Jeff Day. A true professional, checked for potential recalls on my X1 while service work was being performed on my vehicle. Very pleasant experience, good listener, to the point, informative and no nonsense.… Jeff, Thank youJohn, Thank you for entrusting us with your business!
Recall
by RCornelius on 04/14/2019Outstanding service provided by Jeff Day. Very professional, kept me informed while th work was being performed on my vehicle. Could not have ask for a more professional individual than Jeff. Thank youRCornelius, Thank you for entrusting us with your business!
Awesome service and service rep
by Marianne on 01/11/2019Service done fast quick and in a hurry My service rep Jeff let me know every step of the wayMarianne, Thank you for entrusting us with your business!
Excellent service
by Luckyboy4 on 05/17/2018Jeff provided excellent service relation during my visit I look forward returning again soon.Service Valet
by N_Wheat on 05/10/2018I moved to Hickory with a BMW still under warranty. Since there is no dealership in town I was having to make the drive to Charlotte for service. Hendricks offered their valet service for a nominal charge, left a loaner car,and saved me… the time and hassle of driving to the dealership. I would recommend this service to anyone living outside the area.N_Wheat, Thank you for entrusting us with your business!
Bad Experience
by mocha123 on 11/08/2016The staff at Hendrick will call you frequently when you are interested in purchasing a car. They will be available immediately and provide their cell phone contact information if you have any questions prior to purchase. If you have any… concerns or issues after you drive your new car off the lot and you try to reach them, suddenly they are always with other clients or on the phone. Calls to their cell phones go to voice mail, and you will be lucky if you get a call back after leaving multiple messages. In my case, I purchased a high end vehicle from them and had an issue with one of the keys. Before I drove my new car away they assured me that they would order a replacement key and overnight ship it to me since I live hours from the dealership. Of course no key came a week later so I called multiple times and finally talked with a salesman who said he didn't think we needed a spare key for our $90k car but he would look around and see if they could find one and call back. Of course no call back so multiple other calls and finally get to talk to someone who says they will order a key. No key after another week. After that dead end I spent multiple calls trying to speak with the manager who finally agreed to get us the second key for the car and finally after a month we had a key. The other issue was with a refund. We initially were going to have the car shipped to us so the invoice had a shipping charge. We decided just to pick up the car, but had already written a check for the original amount. I was assured by the manager that they would just cut a check to refund the shipping charge. When I went to pick up the car and asked about the refund check they said my check hadn't cleared so they couldn't write me a refund check yet, but they would send it as soon as my check cleared. They had no problem letting me drive off with a 90k car but couldn't write me a check for a few hundred dollars, ok. So the next day my check cleared so I waited a bit for the refund check. When it didn't come I went through the same deal as with the above key. Was told twice it was sent, but it didn't come. Finally talked to manager who said he would send it out that day. A few days later the check comes but it was for less than the refund should have been. More phone calls and unanswered messages and finally another talk with the manager who said they would send another check out. Still no check and they won't even call me back anymore. All this dealership is interested in is getting your money. Once they have it the sales department will treat you like an unwanted distraction.Eric Oram and hendrick service team fabulous service
by younglady1 on 09/23/2016I have been going to hendrick northlake service for years. There is not one time I've been disappointed. Eric Oram always provides excellent customer service from beginning to end. Hendrick northlake bmw is home and which is why we love… driving the ultimate driving machine.Thank you for entrusting us with your business!
Highly Recommend Hendrick Northlake
by davehurwitz on 03/26/2016Hendrick Northlake does a great job servicing my BMW and my Service Advisor Evan Folsom does an excellent job. He's very knowledgeable and work is always done correctly and on time.davehurwitz, Thank you for entrusting us with your business!
They'll Do It Right
by mfarr33 on 09/02/2015Darryl Warren is awesome. He took sales advisor to a whole different level. He made sure I understood my vehicle and went out of his way to make sure I was comfortable. Chris Blocker is awesome. When things didn't go right, he made them… right. This dealership is honest and will work with you to make sure you get the car you want at the price you want. Real stand up company. I was thoroughly impressed.Mr. Farr, We very much appreciate your wonderful review of Hendrick BMW Northlake. We're happy to hear that Chris Blocker, our General Manager, was able to turn your visit into a positive one. He is very proactive when it comes to ensuring the integrity of our dealership. Chris and Darryl strive to go above and beyond for every client and make their buying experience a favorable one. On behalf of all of us, we thank you for your business and look forward to working with you in the future.
Very good experience with Hendrick BMW
by tobandals on 05/26/2015I purchased a CPO Z4 from Matt Zelie and was very pleased with the experience. I drove 2 hours to see the car, and both the car and Matt were waiting when I arrived. Matt thoroughly explained the options on the car, and I had plenty of… time to decide. The transaction went as smoothly as can be expected and Hendrick throws in a nice bag of BMW goodies too. Matt followed up and made sure I was happy with the car. I probably won't be in the market for another car soon, as mine are newer, but I would not hesitate to recommend Matt and Hendrick.tobandals, Thank you for entrusting us with your business!
A Home Run!
by wxflight on 05/26/2015Rob Roy (our salesman) was great! He knows his product and was very helpful to get us just what we were looking for. I've never driven a better car. 535i will give you chills! Rob even had my car shuttled over from another Hendrick… dealership to find me the exact one I wanted. I highly recommend Rob Roy and the staff at Hendrick BMW Northlake!wxflight, Thank you for entrusting us with your business!
Excellent Sales Experience
by ryyck on 05/17/2015Excellent Sales Experience. Assisted us in determination of right car for us. No pressure sales experience. Patient and very knowledgeable. Sales Person definitely knew the car. Will definitely return to this dealership for future… purchase needs.ryyck, Thank you for entrusting us with your business!
Easy and professional
by metz61 on 07/02/2013updated 04/25/2025They are very friendly and knowledgeable. Lance did a great job helping me find the Jeep I needed. I will definitely come back and get a new beamer one day!Thank you for the opportunity to earn your business and for taking the time to give us some feedback! Client Advisors like Lance exemplify the Hendrick way and he is a valued member of the Hendrick BMW Northlake team. We are looking forward to working for you again in the future!
Worst experience, they judge you base on how you look
by samuel21 on 06/15/2013updated 04/25/2025My husband and I (with our 2 childen) visited the new Northlake site in the month of December (after Christmas) and had a terrible customer service experience. It was actually quite appalling and demeaning. We have discussed our experience… between each other and has decided to write the President of Hendrick's BMW personally. If it is permissable, can you please provide us with the appropriate information to do so. We still have full intentions of purchasing a BMW before this summer,(and more than likely would have purchased one then, if our experience went differently) but we feel that our experience should be made knownThank you for taking the time to give us some feedback about your experience. We strive to provide world-class customer service to all of our guests, all of the time. Please contact me, Cliff Spangler - General Manager, at (704)379-3100, so we can discuss your visit in further detail.
At Hendrick BMW Northlake, serving Charlotte, Rock Hill, SC, Concord, Hickory and Lake Norman, we don't just sell new BMW models such as the 4 Series, 5 Series, X1, X3,and X5....We don't just offer a fantastic selection of pre-owned cars... And we certainly don't just offer high-caliber BMW service. Rather, at Hendrick BMW Northlake, we take the time to get to know each and every driver we meet. It doesn't matter if you're from Rock Hill,SC, Concord, Hickory or Lake Norman; we get to know your driving style, needs, desires and maintenance habits.
For people looking to buy a car, this means an amiable, pressure-free environment. Rather than push cars, Hendrick BMW Northlake suggests the ones that will best meet your lifestyle and budget...For people who might not have the best memory and/or diligence when it comes to getting their new BMW or pre-owned car serviced, we help make sure you stay on track so you can get every last mile paid for.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Dan, we are very happy we could provide you with a positive experience!
by PJ CAPLE on 08/15/2023