Hendrick MINI
Customer Reviews of Hendrick MINI
Review type:
Great service
Best at what they do
by Amy on 12/29/2023The service team at Hendrick MINI is top notch. My technician is Justin and he is the best. Justin is consistently rated as one of the top MINI technicians in the country; we are lucky to have him here in Charlotte.Amy, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI! Thank you, and have a fantastic day!
Excellent Service!
by John on 12/28/2023Every time I take my MINI in for service I get great customer service. From the greeting the staff gives as soon you enter the service area to the complimentary drinks and snacks while you wait. They even wash your car after the service is… complete. Great people great service.John, we're happy you found our staff to be so supportive during your experience here at Hendrick MINI. Thank you, and have a fantastic day!
Best service experience ever
by Jeff H on 12/28/2023I brought my car in for a 2nd opinion on recommend repairs I received from another local shop. The team at Hendrick Mini were very professional and gave me a loaner car while my car was looked over. The mechanic Justin was very thorough… and sent me a detailed video showing things that needed immediate attention, and things I could wait on. They even price matched the quote I got at the other shop. I’m very happy with my experience and will only bring my car to Hendrick Mini going forward.Hello Jeff H, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
5 star experience
by Dan Strickland on 12/28/2023I received a mailer for value service maintenance and decided to bring my 2016 MINI Countryman in for some much needed TLC. I’m glad I did, because while the car was there they found coolant leaking from my thermostat. The repair ended up… being covered by warranty which saved me a bunch of money. I was able to do a few other minor repairs with the money I saved. Justin was the tech and sent me a great video before and after the repairs. This gave me great confidence in your dealership. I will definitely be back for my future car needs.Dan Strickland, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Brian Stavrakas on 12/17/2023Great service; they take care of you and have you out of your buying experience quickly.Hello Brian, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Great overall experience
by Justin on 12/18/2023Friendly reception and sales staff. I love the unique accessories that the parts store has to offer for my Mini. I always have a great service experience as well. This store is incredible all around. I hope more people give them a chance.Justin, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick MINI!
Best dealership I’ve been too
by Charlotte L on 12/17/2023I have been a long time Mini owner and visited several different dealers in the Carolina’s, but I’ve never had as a good of an experience as I have at Hendrick Mini. These guys are best in class! They always make me feel like family. I… always ask for Justin as my technician.Charlotte, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Honest service center
by James B on 12/17/2023Before ever visiting Hendrick Mini, I had an opinion about dealerships being over-priced and all about money. I ended up there because a local shop couldn’t diagnose my engine light. After spending thousands of dollars and wasting time for… it to still not be fixed, I finally took it to Hendrick Mini. They gave me a loaner car while mine was in the shop. Justin the technician was able to pinpoint the issue and I received a very reasonable estimate. My car now runs like a top! I’m only trusting this team when it comes to my car from now on. I hope corporate gets to see this and know how great these guys are.Hi James, thank you for taking the time to leave a review for us at Hendrick MINI. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Great service experience as always
by Frank H on 12/17/2023I always have a great experience at Hendrick Mini for my cars service. I love all the additional things they offer.. like a free car wash, comfortable waiting area, loaner car if needed, free drinks & snacks, and a video from the mechanic.… Justin was my mechanic and did an excellent job explaining the condition of my car.Frank H, we're happy you found our staff to be so supportive during your experience here at Hendrick MINI. We do hope we can be of assistance in the future. Take care!
A plus service center
by David L on 12/17/2023I had a nice service experience. Justin was my technician. He was very thorough and professional, and explained everything to me in detail. He is a great asset to your organization.David, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service experience
by Bill D on 12/16/2023I received excellent service at Hendrick Mini in Charlotte Nc. My technician Justin was very knowledgeable and through. I love the tech video as well. I can’t recommend this team enough. 10/10Hi Bill D! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!
Best of the best
by D M on 12/16/2023The service team at Hendrick Mini does it all! From top notch customer service to quality service work, I’m always impressed. I love my Mini and know it’s always in good hands with this crew.Hi D M, thank you for taking the time to leave a review for us at Hendrick MINI. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Awesome service team!
by J C on 12/16/2023Anytime after have service on my Mini Cooper I take it to Hendrick Mini. I know it’ll be in the best hands possible. The advisors and techs are very experienced and definitely love/live the Mini brand. The tech videos are great and provide… great detail. I always appreciate the free car wash as well.J C, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service
by NAM on 08/04/2023I used to work with Eric. It’s obvious why he is now the service manager. Casey has overseen the last few services and he is also awesome. It is a hike for me to get to BUT I absolutely do not mind. Of all the vehicles I have owned;… none come close to the reception, respect and appreciation for my business then Hendrick BMW / Mini. The service dept is so thorough and transparent that I have no concerns authorizing the service recommendations. Beyond routine maintenance they are also helpful to ensure that I know the cars future needs of the vehicle. In closing I am so happy that I am looking to purchase a new one!Nam, we are so happy to read such a great review about Hendrick MINI! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Well worth long drive
by RX on 03/08/2023The Video of my car in the work area was phenomenally informative! The very long drive to Charlotte was nerve wracking, but My Service Rep, Casey, was gracious, easy going and helpful. I do miss Eric Snyder, but congratulations to Him on… His new position! Good to still see Him there.RX, thank you for the five star review! We are glad Casey, and our service team were able to take great care of you.
RX, thank you for the five star review! We are glad Casey, and our service team were able to take great care of you.
GREAT SERVICE
by Kesha on 01/04/2023Went in Hendricks for a leak,they check my car thoroughly solved the problem.TREY WARDELL was my service advisor,he was very helpful with my visit and service.Kesha, thank you for your kind words and this wonderful review!
Casey and Eric are a great team!
by Pete on 10/07/2022Excellent and prompt communication. Efficient and effective service!Hi Pete, thank you so much for your positive comments about Hendrick MINI!!
The Best
by Peggy W. G. on 01/19/2021Always welcoming. I trust what is recommended. This is my third Mini, because I know I will be taken care of!Peggy, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!
2017 Mini service
by WalkerS on 01/15/2021Very thorough and got me out in record time. I love the video review from the service tech!We are so pleased you enjoyed your visit to Hendrick MINI! Thank you, and have a fantastic day!
We are so pleased you enjoyed your visit to Hendrick MINI! Thank you, and have a fantastic day!
Satisfied Customer
by MiBIrby on 12/24/2020My salesperson Forrest was excellent very accommodating, professional and kind.Mibirby, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Great service!
by Jose___ on 12/18/2020The service provided and the explanation the tech provided via video was all extremely helpful and very patient in accommodating me as a client.Hi Jose, thank you for taking the time to leave a review for us at Hendrick MINI. We're happy we could meet your expectations!
MINI Countryman
MINI Hardtop 4 Door
Ram 1500
Mazda CX-30
You Deserve to Enhance Your Daily Commute: Treat Yourself to a MINI vehicle from Hendrick MINI, Proudly Serving Charlotte, Gastonia, Concord NC, and Mooresville, NC
Here at Hendrick MINI, we know our Charlotte area drivers work hard, play hard, and need a car that can keep up. That's why we choose to offer the MINI lineup for sale at our dealership in Charlotte. If you're interested in learning more about your match, shop online and schedule a test drive.
A big bonus to the new 2020 MINI lineup is options. Models like the MINI Countryman, Clubman, Hardtop 2 Door, Convertible and Hardtop 4 Door each feature unique features that truly set them apart from the bunch. Yet they all find common ground with their well-crafted and high-quality design.
Have we sparked your curiosity?
Satisfy it with a test drive of a new MINI model that piques your interest, here at Hendrick MINI in Charlotte where you will find the complete MINI line for sale at competitive prices.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
Hello Brian, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
by Hannah Cornwall on 12/19/2023