Town and Country Ford
Customer Reviews of Town and Country Ford
Review type:
Amazing Experience at Town & Country Ford
Amazing Experience at Town & Country Ford
by Ridvan Y. on 04/02/2025I had a amazing experience at Town & Country Ford! The staff was friendly and very knowledgeable. Mr. Suat helped me find the perfect car, and the financing process was smooth with no hidden surprises. Great selection, honest service, and a… stress-free buying experience—highly recommend!Hi there, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
Town & Country Ford - Robert Hodgson
by John McBride on 03/29/2025A little less than two weeks ago one of my children gotten an accident that wasn’t their fault and totaled our 2020 Toyota Highlander. Thank the heavens that everyone was ok. It was my son‘s primary ride as he attends App state. Once we got… the accident behind us and State Farm took care of everything. My son had his eye on a Ford bronco. I gotta tell you, my wife and him looked far and wide. In since we live in Winston-Salem North Carolina, we had access to inventory in Wilmington, Raleigh, Durham, and Charlotte. After focusing on a certain model and color of the Ford bronco with located several around that area, but the reception that we received at town country Ford and from not just the salesman Robert, but his supporting staff and financing team was amazing. Since it’s about an hour and a half drive from where we are to Charlotte, Robert and his team had everything ready to go when we got there to finalize the sale. There is always a negative thought in everyone’s head in buying a new car and the process that you have to go through but the team at Town & Country Ford made it a delight. We will definitely share our experience with family and friends, if any of them are ever looking at purchasing a car.John, we are so pleased you enjoyed your visit to Town and Country Ford! We can't wait to see you again, have a great day.
Ruby Red
by 2024 f150 on 03/09/2025updated 03/17/2025Buying was great at this dealer. Sales force was courteous and knowledgable.We really appreciate your positive review! We look forward to your next visit! Take care!
Great experience with new F150 Lightning!
by ClayCLT on 02/25/2025Had a great experience with Hugh who got me into a new Lightning. Very patient and helpful working me through it.We are so pleased you enjoyed your visit to Town and Country Ford! We look forward to your next visit! Take care!
New Car Purchase
by One and Done on 01/26/2025My experience was excellent. The process was a bit longer than I'm accustomed too, however it was a one and done. No mistakes or do overs on paperwork or bottom line amounts. I received all discounts upfront and all we owes in writing, no… questions asked. Financing was also a breeze. 10 - 15 min. tops. Very satisfied.We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Great customer service from Carl!
by Herí Durou on 01/22/2025Carl is really detailed and really easy to work with! I would totally come back to get my next car with himHerí, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Bronco outer banks
by DeepakG on 12/26/2024Juan was very helpful and patient. Answered all the questions. Thanks JuanHi, we are so pleased you enjoyed your visit to Town and Country Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Good customer service
by BigSmitty on 11/29/2024updated 12/05/2024Hugh provided great experience but detailing dept dropped the ball.Thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Alex.
by Alex2121 on 11/12/2024Great experience, awesome selection of cars , the entire team was very professional and attentive, I would highly recommend this dealer , I’ll for sure be back !, thanks to my sales associate Juan Hernandez, go see him !Alex, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Vehicle Purchase
by Tyson Family on 10/26/2024updated 11/04/2024We were very pleased with Trey Smith as our new vehicle advisor. Trey was very honest, professional and down to earth throughout our entire purchase experience. He went above and beyond to answer all of our questions and assist us with this… important life decision for our son. Thank you Trey! We will be back!We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Out of town purchase
by CDuvall on 10/09/2024updated 10/16/2024I was able to pick and negotiate along with a trade from Atlanta. Everyone from sales to finance didn’t hesitate to help me and accommodated any change without compliant.We really appreciate your positive review! We look forward to your next visit! Take care!
Phenomenal Experience
by Dmoates3586 on 10/11/2024I can’t think this wonderful sales team for everything they done for me. From the experience of making the appointment to welcoming me with open arms prepared and ready to make a deal. Biggest compliment I have for them is that Hugh went… above and beyond to get me the best deal possible for my Gladiator. I will definitely keep this dealership in mind when it comes to buying vehicles. You have earned my business for life. Thanks everyone!Hi, it's experiences like yours that really keep us motivated! We're looking forward to your next visit with us!
Purchase new truck
by Douglas on 08/19/2024Had an excellent experience came there knowing what I wanted and the salesman delivered.Douglas, we are so pleased you enjoyed your visit to Town and Country Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Friendly and professional service
by MaverickRidr on 04/08/2024Everyone that I dealt with at Town & Country Ford was very friendly and professional. They communicated well and answered all of my questions. I wouldn't hesitate to recommend this dealership and these salespeople to anyone.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Wonderful
by Cmul7116 on 04/04/2024Kyler was an awesome sales associate to work with. He was patient, understanding, and advocated for me and my family so we could purchase our vehicle! Thank you to all of you we are very happy with our purchase.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Outstanding customer service
by Dk_horsevap on 03/16/2024Outstanding customer service and very willing to work with me to find the car i wanted.Thank you again for taking the time to let us know how we did. We hope you have a great day!
These guys make it easy!
by Ezimmerman21 on 03/09/2024Very easy and expedited process. Kent was a huge help, and is honest and upfront. Exactly what you want in the car buying process, but basically never find. I’ll be returning in the future for sure.Thank you for taking the time to let us know how we did. We hope you have a great day!
Service Advisor said: "If the car burns down then Ford will replace it".
by MFares on 01/18/2024Purchased a new car from Town and Country Ford in Charlotte. Sales manager overly pushy. Vehicle tires were overinflated. Vehicle had a fuel tank issue that took the dealership 3 weeks to fix after involving Ford Corporate. The service… advisor, Steve Kinslow, did not want to deal with warranty work and ignored the issue for a week until Ford Corporate followed up. He said: "If the car burns down then Ford will replace it". They don't want to do any warranty work on any new vehicles they sale. Service advisor is just a sales guy. Service manager has a high school attitude playing games about service requests instead of helping solve issues. Such a bizzare, dysfunctional, greedy dealership.It's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to us at (704) 557-0596 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Do not trust T&C Ford
by Jmparker14 on 01/08/2024Do NOT ever purchase a used vehicle from Town and Country Ford in CLT!!! We purchased a used F150 back in June. We were told our truck was recently serviced and the maintenance was completed. (by salesman Kent) It is a used vehicle and… we purchased ALL warranty packages for that very reason. NOW 6 mos later it started having misfire. We take it to our local dealership and are informed by them that it needs $1500+ done in basic maintenance that is not covered by a warranty. They inform us that the vehicle has never been serviced by ANY Ford dealer and still has original spark plugs that were 60k miles over what is recommended by Ford. Our warranty doesn't cover any of the cost because it is "basic maintenance that should have previously been completed". In reaching out to Town and Country Ford they first replied that maintenance and service doesn't include spark plugs or anything engine related unless it drives poorly. They then change their story to Kent never told us it had been serviced or any required maintenance was completed by them. The only thing they do taking in a trade or selling is make sure it passes inspection. They, with a clear conscience sell vehicles knowing we could literally drive it off the lot and have a major problem on the way home. I was specifically told "not our problem it's used". All we wanted was for the recommended scheduled maintenance from Town and Country Ford completed that they previously told us they had done. But no, "not our problem" is the route they are choosing to take. We are now left with nearly 2k of dollars of maintenance expenses. This must all be completed before the warranty we purchased can even be used. I have purchased MANY used vehicles in my life and NEVER in dealing with a large "reputable" dealer have I been bold face lied to. They do not care enough about their customers to take care of them or to tell the truth! Don't make the same expensive mistake we did by purchasing from them!!! #ford #fordf150 #TownandCountryFord #lie @fordmotorcompany #fordmotorcompanyIt's upsetting to hear that you did not receive the top-notch service we strive to provide. When you have an opportunity, please reach out to us at (704) 557-0596 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Town and Country Ford
by WesPandoff on 07/10/2023I was completely satisfied with my experience. The job was ready when promised. The quality of the work was fantastic.Hi Wes, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
2021 Ford Explorer rear end damage
by Charlie on 07/03/2023This was a rear end bumper/tow bar and exhaust repair on 2021 Ford Explorer. Mike, Laura and staff great to work with. They provide good communication excellent service and I’m so glad I picked this dealer Thanks CharlieCharlie, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Hi there, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
by Brooke Stockton on 04/03/2025