Town & Country Toyota
Customer Reviews of Town & Country Toyota
Review type:
Curtis Wright at Town & Country Toyota
Fantastic Sales and Support Staff
by Laura W on 09/19/2022I wish I could rate them a million stars! Shan went above and beyond helping secure a vehicle. He’s the best! All of the staff were knowledgeable and so very friendly and helpful! Will definitely recommend them to friends and family and… will buy another vehicle from them! Can’t say thank you enough!Great services
by Toyota c on 06/22/2022Was on time and promised Was achievedHi, we are glad we could help! We look forward to your next visit! Take care!
Worth the drive
by Jamie Hartin on 03/06/2022My wife and I were looking for a Camry and found a couple in the Charlotte area we wanted to look at. When we arrived at Town and Country, we were greeted by Jeff. We told him which car we wanted to see and he pulled it around so we could… check it out. He stepped out of the way while we talked, never jumping in to try and sell this or that or steer us to something else. After a quick test drive, we decided the was no reason to go anywhere else. The car was just what we were looking for and Jeff was so personable and helpful, the decision was practically made for us. I’ve never had such a great experience at a car dealership! Well worth the drive from Columbia and will check them out first the next time we’re in the market.Jamie, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quick Maintenance on a Saturday without an appointment!
by Steve C on 06/28/2021Had some routine maintenance and minor repairs needed before a beach trip. Did not have an appointment, but they fitted me in, and had me out of there in just over an hour. Very friendly and professional - great experience!Great experience with Brian young
by Tanyamu on 04/20/2021He was an excellent and funny salesman. I felt so comfortable with him. He talked and walked me through everythingService Advisor
by Dee McClure on 03/10/2021Service advisor Robert Alexander was the best! He listened to all my questions and requests and and explained the processes very politely. He was very good at suggesting additional services without being pushy. He kept me informed by phone… and had the car ready well before the predicted pick-up time. Great Experience!james shafer
by jim shafer on 03/03/2021staff was very efficient and professional. they kept me informed as to the service needed, and time it would take.Service writer
by Greg Maynard on 02/25/2021My service writer today was amazing. I came in with a lot of questions and he was so nice and answered everything. He truly went above and beyond!! Best experience I have ever had in that service department!!5K service
by Andrewlackey on 09/21/2020After waiting the drop off lane for over 30 minutes, to have 2 other customers spoken to and their vehicles taken back for service who arrived after me was extremely disappointing and boarding on dismissive and rude. I work in the industry… as a service advisor and have never nor would a 30 minute wait to happen and we are small and only have 4 advisors.We would like the opportunity to address your concerns. Please reach out to us directly at (704) 557-0586 when you have a chance. Thank you, and we look forward to hearing from you.
The Best Dealership!!
by Patricia J on 09/16/2020I truly appreciate the kindness and professionalism shown by Robert my salesperson!! We had several issues to work thru... and he was patient and so helpful the entire time!! It was a true pleasure buying a car from this dealership!! I… highly recommend them to everyone!!!!Hi Patricia J, thank you so much for your positive comments about Town and Country Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Work!
by MillardT on 12/05/2019I had a very pleasant experience working with Mr. Ezra Monell to get my car repaired. I was greeted promptly when entering the bay with a smile. He listened to all I had to say and listed all items. The work was successfully completed and… he explained all repairs in detail. They were completed very timely. Thanks, Mr. Monell. What a pleasant experience.Millard T, we are so happy to read such a great review of Town and Country Toyota! We hope to be of service to you again in the future. Best wishes, Town and Country Toyota
30,000 miles check up
by Betsy11 on 11/14/2019I was greeted promptly and was updated when necessary.Hi Betsy11! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Toyota Highlander Seevice
by sharon dwyer on 10/29/2019updated 11/04/2019Town and Country Toyota Service department never fails to impress. Everyone is extremely professional. Highly recommend them.Sharon Dwyer, we are so happy to read such a great review about Town and Country Toyota! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Awesome Dealer
by Nanoman1 on 10/16/2019Dealer always does great work when servicing my car.Nanoman1, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!
Body repair
by Phantom on 09/10/2019A good experience from start to finish. Initial assessment was efficient and thorough. Work was done timely and I received email updates every few days. Finished work came in lower than estimate!Hi Phantom! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
Service review
by Superman on 09/04/2019Not very friendly. Wasn’t clear on charges of services. Didn’t communicate the full disclosure of services.Hi there, I would like to get some more details about your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (704) 557-0586 so we can work towards a resolution. We look forward to hearing from you.
Catherine
by Catherine on 07/22/2019Love our service man Robert. Easy to schedule maintenance for my Toyota Corolla. Never wait long. Easy to schedule quick service and sweet friendly staff!Hi Catherine, thank you so much for your positive comments about Town and Country Toyota! We look forward to your next visit! Take care!
Unhappy Customer
by Toyota Guy on 05/13/2019I purchased a new 2019 Tacoma truck in March and I've been to the dealership 3 times for what I'd consider to be a non-complex issue. The molding on top of the truck keeps coming off. First visit, after 1.5 hours I was told it would have to… be ordered. Second visit, after 1.5 hours it was replaced. It came off a few days later. Third visit, after 2 hours, the only thing they did was add some adhesive.. Definitely not what I would've expected in terms of service or a brand new vehicle. I hope there is not a 4th visit for this same issue.We sincerely apologize that your experience with us did not exceed expectations. Thank you for taking time out of your day to call our attention to the problems you had with our communication and inefficiency. We will work to improve on this in the future and hope you have a wonderful day.
Construction Superintendent
by Maricio on 05/09/2019Great place to get your Vehicle serviced.Hi Maricio! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Mike Robinson
by mandmn08081 on 02/20/2019Set up appointment over phone the day before. Arrived at service center as scheduled and was met by a Service representative named Brandon. Brandon did an outstanding job getting the details of the service and explaining the next steps.… Approximately one hour later, Brandon called me to inform me that my car was ready to be picked up. Very professional and knowledgeable.Hi Mandmn08081! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
Outstanding Service
by ljpdep30 on 02/14/2019This was my first time at Town and County Toyota and they far exceeded my expectations. The staff was friendly, courteous and beyond professional. It was a true pleasure doing business with them.Ljpdep30, thank you for your kind words and this wonderful review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Toyota Tundra
Toyota Camry
Toyota Highlander
Laura, we are so happy to read such a great review about Town and Country Toyota! Thank you so much again for your feedback! We hope you have a great day!
by Eleanor Tant on 09/21/2022