Town & Country Toyota
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Customer Reviews of Town & Country Toyota
Review type:
Great Experience
by Barry C on 03/31/2025
updated 04/08/2025
Great dealership. Team worked hard to make deal happen around our schedule. Thank you for great experience
Hi Barry, thank you for taking the time to leave a review for us at Town and Country Toyota. We're happy we could meet your expectations!
205 reviews
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RAV4 Fan
by KFallin on 07/20/2016updated 08/09/2016Great experience! Great service for my RAV4 is paramount! Thank you, Town & Coutry!Awesome customer service on a busy day without appointment
by raajesh1234 on 08/05/2016Service person was very helpful he got the tire issue fixed and got car washed within 45 mins on a very busy day as a walk in customer without appointment job well doneTown and Country Fail
by buyerbeware90 on 07/23/2016updated 08/01/2016I was asked to provide the paid Tax receipt for the vehicle I traded. I provided the receipt and 10 days later they contacted me to tell me that I needed to provide the tax receipt for the vehicle I purchased. Which means I have to run… around to tax offices and DMV's to handle the administrative stuff they should be doing. Stay away from this inept dealership.Great fast service!
by AndrewThomas on 07/19/2016Everything was handed in a timely fashion. I had my old car serviced here multiple times in the past and the quality they provide has not changed with my new purchase.Great service
by Ecox555 on 07/15/2016Fast service - no surprises. Great service technician who delivered what he promised. .Highlander
by Yashua12 on 07/06/2016Great service exceptional customer service From my contact repGreat service, great employees
by ShanaIs on 07/06/2016The employees at Town and Country Toyota were great to work with. They were very helpful with all of our questions and eager to help in any way possible.Great job, thanks for your service
by toyotame on 07/05/2016Great job will continue o get my car service with you all.Awesome Service
by Srinivas78 on 07/02/2016Service People are friendly and very good at explaining the problem and ServiceTown Toyota the best
by wilsonE44 on 07/02/2016Excellent customer service, I allways happy with service provided to my vehicle. Thanks town Toyota at south blvd.Great service
by Jintriag12 on 07/01/2016Excellent service everyone there is friendly and always looking out for the customersCustomer satisfaction
by Kouman03 on 06/18/2016I saw a car online on their website and went to the location to see if the car was still available. The car was indeed available. Test drove the car and liked it a lot. As we enter the building to do paper work, the sales person immediately… told me how their system works. All the information was given to me and everything was understandable. Overall, I had a great experience.Respectful of my time
by Alisha173 on 05/27/2016They were very helpful and respectful of my family's time. I was able to go to the dealership with my husband and 5 month old to purchase the car and it took less than an 1 hour. This is my family's 3rd purchase from town and country. And… will not be the last one.Good service
by Cynpaints on 05/26/2016Coming in for routine oil change, Alex was concerned about tire wear, so recommended a rotation, balance, alignment. Was not sure this was necessary, but discovered it had been 35,000 miles. So played this. Then they discovered 2 nails in… one tire, so then had to buy new tire. So my bill was pretty high for just oil change! But always appreciate the "eyes on my Rav"! Plan to drive it forever, thanks to your guys!Have experienced better!
by johnhaack on 05/25/2016I was unable to open the trunk on my Lexus ES330 with 44,000 miles and was quoted by a "fairly" friendly advisor $802.50 for the repair . Expecting excellent work for the high cost I agreed to the repair. When picking up the car, the… remote trunk release worked, however the "in trunk" "emergency release was hanging loose and non operational and four of the plastic clips holding the interior trunk lid cover were missing. Had to purchase additional parts for $108.90 plus 4 clips @$2.00 each. which I had installed by somebody else. A costly experience at Town & Country.John, we are committed to providing our customers with a seamless car buying and service experience. We apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please contact Sanjay Prakash, our General Manager, at 704-972-3826. We look forward to speaking with you.
Unhappy with the "New Team" at T&C
by RickandVicki on 05/20/2016I've been a loyal customer for ten plus years. I've seen a steady decline in service on my last since the new management took over. I was told during my visit that all the service managers had been replaced. My experience was less than… acceptable. I have been dealing with Bret Rise in the past and your current staff could learn quite a bit from him on "customer service". Bret always looked for ways to assist the customer and provide insight into cost saving opportunities with service at T&C. It appears that your new staff don't have the experience and desire to provide good customer service. I was greeted initially, but the individual was not equipped to check me in or answer any questions. What purpose do they serve? So, you literally have to wait until a service advisor comes to see you. I feel the whole attitude around there was that it is a privilege to have my car serviced here. I understand that it would be extremely difficult for someone to follow in the footsteps of the legendary Bret Rise so maybe my expectations are high, but my experiences continued to crumble ever since. The cost associated with some of the work is outrageous. I needed a small plastic piece for my rear bumper (right side bumper top end cap - 52163-0C040 ). The cost of this small piece of plastic was $66.82 and the installation cost was approximately $100.00. I opted to purchase it and install it myself. It literally took me 30 seconds to install it. It took more time to get this out of the packaging. Your new business model will drive loyal customs to your competition. You should seriously consider bringing back some of the old staff that serviced us so well in the past. Feed back is a gift. I took the time to offer this. I'm taking my business elsewhere. Both my wife and I previously took our vehicles to T&C. . Town and Country isn't the only place in town.OK.
by kvalluri7 on 04/25/2016updated 05/06/2016It took long time to get attended by a service manager initially and it should be improved.Wonderful service
by cjacob71 on 05/06/2016This is where this dealership excels... it's service department is the reason I bought my Avalon from them. I'm never disappointed with their efficiency and attention to the customer.Awesome Customer Service at Town and Country Toyota
by CustomerJ on 04/28/2016Jett Halko at Town and Country Toyota, Charlotte, NC, provided outstanding customer service when we had our 2010 Toyota Corolla recently serviced. She was very personable and professional and took the time to explain all services needed… and provided. Also, she expertly answered all questions. She gave us a lot of confidence as she clearly knows her work. Finally, all the work was completed to our complete satisfaction and in a timely manner. We look forward to returning to Jett Halko and the super service department.overall satisfied
by camry200728 on 04/11/2016updated 04/27/2016I have been using T&C Toyota for servicing and parts for a number of years now and have been satisfied with the service received.Great service consistently, great service reps and good prices
by milljill123 on 04/27/2016We have been purchasing cars and servicing our cars at Town and Country for about 20 years and they have consistently met or exceeded our expectations. I would recommend them to anyone.
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About our dealership
Hi Barry, thank you for taking the time to leave a review for us at Town and Country Toyota. We're happy we could meet your expectations!
by Jordyn Forkell on 04/09/2025