Volkswagen of South Charlotte
Customer Reviews of Volkswagen of South Charlotte
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by dsfeatherstone on 06/26/2018My brand new Passat was recalled within a month of buying it, and I've been told that they will have it for a few months. They expect me to keep paying my $500/month car payments while they have my car. The rental car they gave me is 5… years old, and has none of the features that led me to buy my new car. This is robbery to expect someone to pay $500 a month for a car that they don't even have. After reaching out to them and playing phone tag for weeks, they've said that they aren't willing to do anything to help me.Used car + dead battery
by jeffreyb5 on 07/23/2015Very disappointed in our used car purchase at Volkswagen of South Charlotte, I will not be going back nor will I be recommending this dealership to anyone I know. The battery on the car was bad for starters, and when I called to inquire… about it, they just kept telling me they would call back and never did. On the second day the vehicle would not even start, so I took it to get the battery tested. The tester at the auto shop said the battery was bad, and had been for a while, so they obviously did not replace it and/or test it. Also the mechanic stated that the dealership was mostly likely not answering or calling back because they knew if they waited a day longer we would not be able to bring the car back. I do not know if NC has a rescission law (depends on who you talk to it seems) but lo and behold, they would finally talk to me after the three day period. There answer was they would not replace the battery since they did not 'make enough money' on the sale of the car to us. I understand that used cars are mostly 'as-is,' but come on! They knew the battery was bad and since they did not make enough money on us, they will not even come to the table to make this right. I asked to speak to the used car manager, and the first answer I got was he is too busy buying cars on an auction site to talk to you. When I finally convinced them to transfer me, the sales manager was not even interested in the conversation. He stated that he would get back to me personally (presumable after his used car action was done), but 20 minutes later he had the sales man call me back and reiterate that they cannot do anything because they did not 'make enough money on the deal.' The buying experience was not the best either. They advertised the car for one price, and when we went in to test drive and draw up the paperwork they tried adding on over $2,200. Typical used car sales tactics I know, but it was the way they tried sneaking it in that irked me. They wouldn't have even told my wife that amount before finalizing everything, I specifically had to tell the sales man 'Moe' to stop and get the final price and bring it back to us on paper. Even then, he hesitated and made it seem like we were inconveniencing him by asking for the totals. If you want to deal with shady salesmen maneuvers from dealer, well this is the place for you it seems. Even more unfortunate is the fact that the dealership seemed to have better than average reviews, guess the joke is on us.Best Dealership In Charlotte Area
by VUDoc27 on 06/25/2015As a returning customer, Kwasi (as always) got us set up and ready to go with an upgrade on 2 cars without needing to set foot in the dealership. Paperwork all ready to go when we arrived and finance had us out the door in half the time as… normal. There was an alignment issue on one of the cars from the factory. The dealership got us squared away quickly at no cost.Thanks for the great review and the five stars! Were happy to hear that we were able to be so accommodating and were able to get you in and out of our dealership quickly. Here at Volkswagen of South Charlotte we understand the customers time is valuable so we always get you what you need in a timely manner. Enjoy your new upgrade, thank you for choosing us, and please come visit us again!
VW Passat TDI SE
by gscules on 05/21/2015I had an excellent experience with Volkswagen of South Charlotte. I had to travel over two hours to purchase the vehicle, but it was worth it. Ralph Blum and Clovis Brussi made the entire process quite simple. They were honest and courteous… from the beginning until the end. Ralph was very knowledgeable and a pleasure to deal with.Thank you for the 5-star review! We appreciate you traveling over two hours to do business with us. We are so glad to hear you had a great experience with Ralph and Clovis. Thank you again for choosing Volkswagen of South Charlotte!
Best Experience Ever
by ccfaith on 03/11/2015After an accident totaled my car, Volkswagen of South Charlotte came to my rescue! Mike Passaro was instrumental in helping me select the perfect car. The entire team provided support with my title, insurance and rental car. It was the… fastest and most pleasant car buying experience ever despite the events that led to the need for the new car.I am sorry to hear about your recent accident, but it is great to hear that Mike and the whole team at VW of South Charlotte was able to provide you with great service while helping you find your perfect vehicle! We are proud of our ability to make the car buying experience easy, so it is good to hear that we lived up to our own high standards. Dont hesitate to give us a call if you need anything!
I am sorry to hear about your recent accident, but it is great to hear that Mike and the whole team at VW of South Charlotte was able to provide you with great service while helping you find your perfect vehicle! We are proud of our ability to make the car buying experience easy, so it is good to hear that we lived up to our own high standards. Dont hesitate to give us a call if you need anything!
BEST.CAR.BUYING.EXPERIENCE.EVER!!
by IPreferBeer on 10/13/2014I have bought maybe 20 new and used cars in my lifetime, and my experience at VW South was absolutely the best! My initial contact was via the internet, and Michael McM responded very quickly with an offer that certainly got my immediate… attention. I later visited the dealership where Michael had two cars pulled out for me to compare. He of course asked me to buy once I seemed to have decided, but did not pressure me in any way when I decided to "wait another day" to get things lined up. All aspects of the buying experience were conducted very quickly and professionally, Michael made sure that I was familiar with the car but was never overbearing. I'm loving my new Jetta TDI Sportwagon! Call Michael and get you one!Knowledgeable, personable and not pushy sales people
by BamaBill on 08/25/2014I had done some research on-line for different new cars and I just wanted to visit showrooms to see vehicles in person. I never expected to spend 4+ hours with the sales person and drive away with a certified pre-owned car. I was able to… save 17% by getting a 10 month old "VW executive driven" used car with 10,500 miles. This is the average to expect as soon as you drive a new car off the dealer's lot. This opportunity is rare so I jumped on it, and you should too if you get the chance. Another plus for the "VW certified pre-owned" program, is that they are (currently) the only car company that offers a complete 2 year extended warranty that starts after the original factory warranty runs out. In my case, I have a slightly used car with a warranty period and mileage that exceeds the one that originally came with the car! The sales person knew that I was primarily interested in hybrid technology, but also introduced me to the concept fuel eoconomy from a diesel engine. I was impressed, but was encouraged to get the hybrid since my hilly, short trip, city driving was better suited for the hybrid. They had newer, more expensive diesels on the lot, which tells me the salesperson was truely looking out for me and not their wallet. I have never enjoyed car sales people, but this experience was enjoyable. I was also happy to see a military veteran being gainfully employed. All of this helps explain why VW of South Charlotte is one of the highest ranked dealers for sales and service in "North America" as of 2014.WeÂre glad to hear that you enjoyed your experience with us here at Volkswagen of South Charlotte and are thrilled to hear that you were pleased with our prices and our extended warranty on certified pre-owned vehicles. We appreciate your business and hope that youÂll return to us for any maintenance needs in the future.
Dishonest and Disorganized
by bokatok on 01/19/2009I purchased a 2008 Passat from this dealership about 6 months ago. This was by far the worst experience I have ever had. They misled me about the history of the vehicle (best to ask for a CarFax). I was told I was purchasing the "manager's"… car. In reality they were selling me a previous Enterprise rental car. There were small scratches on the exterior of the vehicle that they promised to fix, in writing. When I picked the car up from the "scratch repairs" it was as if nothing had been done at all. The bumper had a terrible scratch that was to be fixed, to this day that scratch is still there. After setting up a meeting with their GM (because I filed a BBB complaint due to their dishonest behavior) I was advised that the bumper would be completely replaced, just to make me happy, I reiterate, the scratch is still on the bumper. While in the meeting with the GM they were replacing one of the pulls on my back window shade, it was missing. I could have replaced this myself given the replacement part, they replaced the wrong one, (I would have assumed that impossible myself but their level of ignorance caught me off guard). That piece is still missing to this day. They gave me some VW gear as a peace offering. I asked them to order a large hoodie for me, they had me drive all the way there to pick up the XXL one that they ordered. The list goes on and on. You should be able to find the full breakdown of my complaint on the BBB site if you are interested. I am actually driving all the way to [another dealership] to avoid these people. Take my advice and do the same.Great guys
by vicey on 04/26/2014updated 04/25/2025At first I did not know what vehicle I wanted. I visited seversl dealerships. Most of them were pushy. I felt comfortable with kwasi. He simply showed me the car and asked me what my needs were. I will be buying another car soon becase of… my growing family and will surely come back to vw south charlotte.We appreciate you taking the time to share your experience at Volkswagen of South Charlotte. Thank you for the 5-star rating! We are so pleased to hear that Kwasi could help you find the perfect vehicle. We strive to ensure that all of our customers find the right car for the right price! Thank you for sharing your experience, your business is truly valued.
Lied to.
by dbrockner on 06/07/2013updated 04/25/2025I made the mistake of trading my Lexus SC 430 for a 2008 Eos. First of all I was told by Mark C, the General Manager that my car, Immaculate 2004 SC 430 didn't " Excite Him" and he couldn't give me much on a trade because he would have to… wholesale the car out. The very next day I drove past the dealership and my traded Lexus was detailed, out in front with a price tag of 6000 dollars more than what they gave me on the trade. I knew then that I was scammed. Not to mention that the CPO I purchased needed brakes within 500 miles of this deal ad I had to pay for them. They obviously have there own definition of CPO certified pre owned. I will never buy a VW ever again.Customer satisfaction is our highest priority here at Volkswagen of South Charlotte. We would never want one of our customers to feel that they had been treated unfairly. I would appreciate it if you would contact me directly at 704-552-6500 to review your situation. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future.
Read everything!
by TheWeasel on 07/15/2013updated 04/25/2025We were happy with our final deal, the price, and the primary salesman we worked with. Then we went back to finalize the loan paper work with a "finance" guy. He asked up if we wanted a bunch of extras that the dealership tries to sell… you, that are basically pure profit to them. We politely declined them all. He informed us that they had a "special" the day we were there and that the fabric and finish protectant was "free". However, we discovered on the loan document down at the bottom under "other" they added $499.99 into our loan. When we asked what that was he said it was for the fabric and finish protectant that was supposed to be free! He took it off and it reduced our payment by $8 per month. Read everything and watch them and all car dealers like a hawk. Otherwise our experience was good and we feel we gota good price and deal.Thank you for your feedback. We value our relationships with our customers and their experience with our dealership and staff at every point in the process. We do not take your concerns lightly and will look into this matter.
Awesome experience!
by PWDavis on 04/11/2014updated 04/25/2025My total experience with Volkswagen was awesome! This was my first time purchasing directly from VW and I plan to come back! Kwasi was my salesman and he worked hard for my business. He is an impeccable salesman! He took the time to go over… all the different perks my Passat has to offer and that meant a lot to me. This was the best car buying experience I've ever had and look forward to a long lasting relationship with Volkswagen.We strive to provide the best possible customer service experience, and we are thrilled that you were able to experience this first-hand. Thank you for your compliments of Kwasi. He is an integral member of our team, and we are thrilled to have him. We hope you enjoy your Passat, and we look forward to assisting you with any of your future car needs!
Honestly, nothing spectacular
by traderbob_nc on 08/12/2013updated 04/25/2025Not that I'm dissatisfied; but dealing with you guys, was like dealing with any number of other dealerships. You'd probably like to think, something makes you spectacular; but you're not. You'd probably like to think Volkswagens are great… cars, but they're not. I know my Golf is going to have problems; all cars do. But I've owned 6 VW's and none of them have been too onerous to own. I could have bought a Golf from anybody else and been just as happy. Sadly, I knew I was going to buy a Golf and it didn't matter to me, if I bought it from you or from a bum on the street. Nothing differentiates you from the 100's of other dealers (VW or otherwise.) I've actually bought a car from you before, and I don't think you ripped me off too badly before, so I felt somewhat safe dealing with you again. Face it; nobody likes buying a new ____ (insert any product class). We don't like playing games in life. I'd rather have a root canal, in a hot, dark, smelly prison cell, with Osama Bin Laden as my dentist, than to have to buy another new car... from you or anybody else for that matter. But alas, some things in life, I'll just have to do - like dying and paying taxes. In that respect, dealing with you guys was not abhorrent - for which I am grateful. I am unperturbed... ambivalent even... which is probably the best you can hope for, given my experiences with other dealers.Thank you for taking the time to write to us and tell us about your experience and for your repeat business. Customer satisfaction is our highest priority; please contact me at 704-552-6500 if there is anything we can do to improve your experience. We truly appreciate your business and look forward to working with you for any of your automotive needs in the future.
My 3rd car!
by Mikeljla on 01/17/2014updated 04/25/2025I just leased my third car from VW of South Charlotte. All of my experiences have been extremely positive from the knowledge and helpfulness of my sales rep Raplh to the negotiation of the final deal. I would highly recommend that if your… in the market for a VW you need to visit.Thank you so much for your recommendation and for your kind words to our staff. It means a lot to know that we have earned your business again and again; we truly value your loyalty and look forward to meeting your automotive sales and service needs in the future.
Awesome Service
by lloydtf on 12/19/2013updated 04/25/2025Recently bought a car from VSC (Volkswagen of South Charlotte) and had a wonderful experience. The guys are top notch and very professional, I felt very welcomed from the time I walked in and throughout the purchase never felt pressured or… like I was being taken advantage of...that is what you call GREAT customer service. In the end I got a great deal on a CC Lux and loving it!Thanks for the 5-star rating! We are so glad that your enjoyed your experience at our dealership. We strive to provide our customers with a pressure-free atmosphere and I am glad that proved true in your experience. Thank you for the feedback, your business is truly valued. Enjoy your new car!
great buying experience
by scoopaloop on 05/09/2014updated 04/25/2025I just purchased my daughter's first car from VW of South Charlotte and I can honestly say that the entire process from start to finish was easy and pressure free. One of the few times in my life where a car buying experience was enjoyable.We're so happy that you had such a great experience with our team. Thank you for the great feedback and we hope that your daughter enjoys her first car!
Very caring
by bennie55 on 05/11/2014updated 04/25/2025My salesman Robbie C was so polite and caring for me and my family. I was so surprised and happy that we ran into such a kind person that really cares. I won't forget him any time soon and have no reservation in sending my friends to him.Thank you for your kind words about Robbie. We're so proud to have him here. We appreciate your recommendation and your feedback.
A different experience
by Donald_A on 03/27/2014updated 04/25/2025I recently had the pleasure of unexpectedly purchasing a 2014 VW Passat from VW of South Charlotte. I entered the facility with the intention of getting some information on the Passat; however, after walking through the small yet… progressive, customer-centric facility; meeting with Mazen T, a seasoned veteran of the automotive industry; and looking into the service bays I closed a deal on a new car. There were no high pressure sales techniques;only answers to the questions I posed. If my service experience is as good as my purchasing experience, I'm confident I will purchase another car from VW of South Charlotte within the year.Thank you for taking the time to provide us with feedback; we are thrilled that you enjoyed our newly renovated facility and had a pleasant experience with Mazen and our team. We look forward to serving your sales and service needs in the future and hope you enjoy your Passat!
Outstanding- Definitely recommend VW of South Charlotte
by slovatt88 on 07/28/2013updated 04/25/2025I recently bought a new Tiguan with the help of Spiros D and I could not have asked for better service. Spiros was extremely knowledgeable on the vehicle and on German engineering overall. He was very personable and made my first car buying… experience very comfortable and enjoyable. I was able to tell Spiros exactly what I wanted from a car and he was able to give me exactly that; I felt no pressure from him at all, which made me feel very at ease. My sister and I have now both purchased cars from VW of South Charlotte and I know we will return again. I recommend this dealership 100%.Thank you for taking the time to provide us with feedback and for your kind words to the team at Volkswagen of South Charlotte. We look forward to meeting your vehicle sales and service needs in the future.
excellent salesperson
by babygirl82 on 05/10/2014updated 04/25/2025being a very private person and not wanting to be contacted several times a day, I came in to this dealership to look at the options available for the Volkswagen Passat. I was greeted by Robbie C, the most professional automobile… salesperson I have ever had the pleasure of meeting. I did let him know upfront that I wanted information without all the personal questions being asked before any information would be given to me. he respectfully honored my request and answered all questions promptly and professionally, treating me exactly as I had requested. I also told him I was not going to purchase the vehicle that day. he did ask me to buy before I left, but with the way he treated me during our time together, I could not have expected anything less. after all, that is his job. when i decide to purchase my next automobile, i will not consider dealing with anyone else but mr. c. thank you for the best experience i have ever had at an automobile dealership.Thank you for the great feedback! We are so pleased to hear that Robbie made you feel so comfortable and that you would return to work with him again. We hope to work with you again!
Great Buying Experience with Eric H. and Team
by Processguy31 on 09/27/2013updated 04/25/2025My total experience with VW was awesome! This was my first time with WV and I plan to come back! It's the Apple store of the auto industry, making things just simple and easy. Oh yeah my salesman (Eric H.) was really good and worked hard… for my business.
Volkswagen Atlas
Volkswagen Atlas Cross Sport
Volkswagen Taos
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. General Sales Manager, Aldin Sink
by napleton_group on 07/02/2018