Volkswagen of South Charlotte
Customer Reviews of Volkswagen of South Charlotte
Review type:
Great Salesman
by lhdavis on 05/13/2014updated 04/24/2025My salesman Robbie C listened to what I wanted and needed and delivered EXACTLY what I asked for. It made the car buying experience so much easier. I will DEFINITELY send my friends and family to him when they are ready to purchase a… vehicle. Thank you!!!A life saver!
by duesercar on 06/01/2014updated 04/24/2025Ramsey and Kwasi were amazing in helping me lease my new 2014 Jetta. They were able to get me a manager's special, which was so affordable for a low-income budget. My previous car was breaking down all the time, and they saved me from… having to go to the mechanic all the time. They took care of everything here! Chris in financing is amazing, too! They helped me get it registered and licensed, they help me with oil changes and any maintenance. I can't recommend them enough. With all the stressors of modern life, Volkswagen of South Charlotte takes one big thing off my plate!Thank you for your 5-star review! We strive for quality customer service in all that we do, and we are pleased to learn that you were able to experience this first-hand. We appreciate your compliments of Ramsey, Kwasi, and Chris. We try to work together as a team to provide the best experience for you. Thank you again for this excellent review and your recommendation to others. We hope you enjoy your 2014 Jetta!
My 2013 VW Beetle R-Line Purchase
by elbcar on 07/11/2013updated 04/24/2025A sterling, no hassle buying experience! Matt, Kent and Mo exhibited sincere concern and willingness to do whatever was necessary to render me the satisfied customer I am today. Since 2001, I had dealt primarily with the service team for… scheduled maintenance on my former 2001 VW Beetle purchased elsewhere. When traded recently, my 2001 Beetle had close to 200K miles on it and was still performing well which is not only a tribute to the brand, but the service team as well. I would like to point out that since Mark C became the GM, I noticed a significant change and improvement upon how the customer is treated when visiting his dealership. Matt H exhibited superb product knowledge in acquainting me with the features and operation of my 2013 VW R-Line Beetle. He willingly programmed the car radio and navigation system thereby eliminating the step by step procedures I would have had to follow using the owner's manual. In a nutshell, the car was completely prepped and ready in all aspects for ME the new owner. It doesn't get any better than this!Thank you for your kind words! We certainly hope you enjoy your 2013 VW R-Line Beetle and appreciate your feedback.
leasing new GTI, trading in old JETTA
by redandy79 on 05/21/2014updated 04/24/2025The salesman were extremely kind and helpful as well as the finance department. My wife bought the Jetta I was trading here 11 years ago and I leased a 2014 GTI. I could not have been happier with the help I received and how I was treated!… Excellent customer service!!!Thank you for taking the time to provide us with such wonderful feedback. We're glad that our team was able to work out a lease with you so smoothly. We hope that you're enjoying the 2014 GTI!
Relaxed Atmosphere makes a good Experience
by RASponholz on 05/09/2014updated 04/24/2025I just purchased a 2014 Jetta S a few days ago from these guys and I have to say that it was as relaxed an experience as I've ever had when buying a car. Sales situations generally give me a certain amount of anxiety, but the very relaxed… atmosphere that they maintain held up even when in the heat of negotiation. They got me a great deal on my new car and I couldn't be happier. If you're looking at a Volkswagen, DEFINITELY check these guys out.Congratulations on your purchase! We're so excited to hear that you enjoyed your experience with our sales department. We appreciate your recommendation!
Great Buying Experience!
by hoopsbum on 06/12/2013updated 04/24/2025I have recently purchased a 2013 VW Jetta from Volkswagen of South Charlotte. Ralph B the sales agent was absolutely spectacular. He was not pushy and did not try to sell us something we weren't interested in. Moe A, the finance director,… made the purchasing of the Jetta very easy. Did not try to push extras on you that you didn't want. An exceptional buying experience! It's good to know there is a dealership out there that concentrates on customer service first! Thank you for a great experience and We will be purchasing other cars from VW of South Charlotte for years to come! We will also recommend them to friends and family as well!Thank you very much for taking the time to write and tell us about your experience and for your kind words to our dedicated staff. We appreciate your business and hope you enjoy your new Jetta!
car search experience
by sfumc on 05/10/2014updated 04/24/2025I came to VW to look at some of my options and had a wonderful experience. My sales person was Mr. Robbie C and he was very helpful, knowledgeable , and very conscious of my time. I will be returning to this dealership and this salesperson.Best experience with a car salesman yet!
by HVCMCSM on 10/22/2013updated 04/24/2025Spiro with VW made our car buying experience the best yet. Our salesman was outstanding. Having young children makes the car buying experience almost impossible. Spiro brought the car to our home. He wasn't pushy, he was very pleasant and… honest...everything he promised has been fact! The dealership itself is nothing to write home about, but I don't have any complaints.Thank you for taking the time to provide us with feedback and we are thrilled to hear about your positive experience with our team. Customer satisfaction is our highest priority at Volkswagen of South Charlotte. We hope you'll have the chance to visit our newly remodeled showroom to check out our new amenities! Thank you for your business and your feedback and we look forward to providing your sales and service automotive needs in the future.
Deceptive
by littlebit2013 on 05/23/2013updated 04/24/2025Please do not purchase from this dealer because they will totally rip you off. Most of the staff at VW South are rude and arrogant with the exception of the receptionist. I'm glad that I made a decision this week not to make another… purchase from VW South. They will try to throw you under the bus like the Salesperson (Cal) almost did, and service will try to throw you under the bus too. I'm glad that I have wisdom to not fall for their mess again. If you are thinking about purchasing a VW please DO NOT do it. They do not stand behind their products. Dissatisfied Customer!This is Mark Cohen, General Manager of Volkswagen of South Charlotte. We train our staff to consistently provide each and every customer with an outstanding sales experience by being knowledgeable about the vehicles we sell, answering customers' questions, and making the car buying process as smooth and hassle-free as possible. The experience you describe is not up to the standards we set here; for that reason I would appreciate it if you would contact me at 704-552-6500 or by email at mcohen@vwsouthcharlotte.com so that I can learn more about your experience and hopefully make amends. Thank you for taking the time to write to us and I look forward to speaking with you soon.
Very Satisfied Customer
by mrbig25leonm on 02/21/2013updated 04/24/2025During the month of January, My friend and I very Looking to Buy a car and stop in at S.C.VW. My sales rep. ( Ramsey A) found the car we were looking for, called us in to test drive it, and we ended driving the car home that day. I can not… say enough about the overall experience. Great car , great people. Would also like to acknowledge David B who did an excellent job of explaining the in's and out's of the cars operation. Still today he makes himself available to answer questions when I call.2014 Passat TDI
by Eodcrackhead on 05/01/2014updated 04/24/2025I just purchased a new Passat TDI from VW of South Charlotte. The entire experience was great. First off, I found them online and started the purchase through USAA. Ramsey and the guys at the dealer kept me informed throughout the entire… process. They didn't have the car I wanted, but went out if their way to find one and even order the needed accessories to build the exact car that I configured online. Their offices were clean and entertaining enough to keep my two year old occupied while we completed the sale with the finance manager. At the end of the day I ended up with a great car and a dealer that I trust to use in the future.We're so glad to hear that you had a great experience from start to finish. Thank you for your kind words to our staff, and we're glad you are enjoying our newly updated facilities. We truly appreciate your feedback and your business and look forward to serving your automotive sales and service needs in the future.
Volkswagen Atlas
Volkswagen Atlas Cross Sport
Volkswagen Tiguan
Thank you so much for the great review! We're so happy that you had a great experience with Robbie. Enjoy your purchase!
by vwsc on 05/16/2014