Lake Norman Hyundai
Customer Reviews of Lake Norman Hyundai
Review type:
Helped me out in a time of need
by lakeeriewest on 08/09/2018I recently had an unfortunate event with a tree falling on my 2016 Hyundai Azera. Much to my surprise, when I tried to report an insurance claim it was denied due to insufficient coverage. I went to Lake Norman Hyundai and explained my… unfortunate situation to Shannon Moore, the Sales Manager, hoping that he would pass me off to one of his more senior sales associates who could help me not have to bear the entire $5K out of pocket expenses for the repair. Much to my surprise, Shannon told me that he was going to 'take care of this one himself.' He told me to take a walk around the lot and find something that interested me while he went and spoke to Managing Partner Cam Stewart on my behalf. I did see and emerald green beauty on the used lot that really piqued my curiosity. When I returned to the showroom, Shannon introduced me to Cam, who asked if I would be interested in looking at a used car, because he had just taken in a green 2015 luxury sedan that 'might be just my style.' You guessed it, that was the one that I was eying up earlier. Long story short, these gentlemen worked out a deal that saved me the exorbitant out of pocket expenses and had me walking away a happy life long client. It's nice to know that I have a trusted dealership that puts customer relationships ahead of profits.Excellent buying experience
by DCmomma on 01/09/2018Highly recommend LK Hyundai to anyone looking to purchase a vehicle. When we arrived we were greeted by Peter who was pleasant and curtious the entire visit. Unlike other dealerships, he completed our purchase from start to finish didnt… have to deal with haggling back and forth on price for hours. The numbers were gathered and we expressed the ball park range where we needed to be and he made it happen within a few minutes. The vehicle I purchased was having issues with the new battery starting so they replaced the battery prior to leaving without any hassle. The GM also held friendly conversation while waiting for the vehicle to be brought up and thanked us for our purchase. We witnessed various conversations with others amongst all the employees and everyone made you feel welcomed and treated you like person not like a $ sign like others I had previously dealt with. Highly recommend. Extremely pleased!Thank you for sharing your amazing car buying experience with Lake Norman Hyundai! We're excited that you had a seamless purchase visit and we're glad Peter exceeded your expectations throughout the whole process. We appreciate your business!
Awesome experience!
by MeliG on 07/11/2017Peter was awesome! Great personality and it seems like the sales manager assigned him to me according to my personality! He was easy to relate with, knowledgeable, and not pushy but yet willing to assist with questions!Helpful, friendly, not pushy
by SnowandBarry on 06/18/2017My husband and I were very pleased with the low-key, high-quality service we received at LKN Hyundai. Jeremy was fantastic and it was a pleasure to buy a car from him.Get it together
by GetItTogether on 05/08/2017One of the WORST experiences that I have had at a dealership in a long time! The sales manager Mike Johnson was very rude and IF you can work out a deal it is VERY difficult to even get a fair one. IF you do work out a deal then hope that… the finance department can do their job right. They had to call us and ask for more things that they "forgot" while we were sitting in the office. Get it together guys! I don't even know how you are still in business???had a wonderful experience Kevin is a wonderful salesman definitely would b
by Brianrhyne1221 on 11/15/2016updated 11/29/2016Kevin is a real top of the line salesman he wasn't at all pressureing very genuine guy.now that detail guy was slow the car looks great but did take twice to do it right other than that will recommend anyone to go here see Kevin great guy.Hi there, I am glad to hear you had a great experience with us. We appreciate your business and hope to see you again soon!
Not A Happy Customer
by RhondaH4 on 07/30/2016I purchased a 2010 Chevy Malibu from LKN Hyundai on 6/27/16. I started having an issue 2 weeks later. It stared to shake when I hit the brakes. I took it in, the mechanic drove it and it didn't do it. I drove it with him in it and it… wouldn't do it. It does not do every time I stop. So he told me to bring it back if it does it again. On 7/28 the service traction/service Esc light came on. I called to let them know. They told me it would be a $65 diagnostic fee. I am still feeling it shake some when I hit the brake. Yes I purchased it "as is" but never thought I would have issues a month in. I can't risk my children's safety in this car. Its so unfair. Buyer Beware!!!!Hi there - I am very disappointed to hear that you had a less than satisfactory experience with us. We always want our customers to feel taken care of. Will you contact me at your convenience so we can figure out how to make this right? - Rick Grey rgrey@lakenormanhyundai.com
Worst and far
by ValerieHyundai on 04/27/2016The price online is with rebates, when you get there its start going higher. 2 dealer fees on top. I told them I'm financing with my bank not interested financing with dealer. Salesman told me he "needed" to know whats my interest rate and… payoff before he can give me the value of my car. The lowest for my trade than dealers down the street in Charlotte. Manager quoted "we are not like other dealers". Told me they will give me a gift card just to test drive. I drove more than an hour with I-77 traffic so I can get BS and mind games that I can get 5 minutes from my house.Lake Norman Hyundai dealership
by David1983 on 10/29/2015updated 11/11/2015Bobbi, the sales representative at Lake Norman Hyundai, was a true professional and understood the needs and attentively took care of my needs as a customer She was a employee that represented the Hyundai brand well and focused on the… customer needs for the Hyundai product.Great car buying experience
by J_A_B2015 on 08/20/2015updated 10/22/2015Kevin called me, as he told me he would last year, to refinance my Accent Since the interest rate was so high on my Santander financing. Instead of refinancing he suggested getting a new car. I didnt think that was an option with my credit… but he made it happen. Im very grateful and I love my new Elantra and I even got to pick the color this time. Hes a great guy.Horrible Review
by Pnag73071 on 09/09/2015I have had the worst experience I have ever had at a dealership here at Lake Norman Hyundai. I started the process on a Saturday, went back in on Sunday to finalize the purchase. The paperwork took forever, we sat there for 3 hours… waiting. I finally had to leave and come back and then it was not completed when I came back. I received word that everything was ready on Monday, so I told them I would be there at 3:30. At 5:30pm I still hadn't seen the first paper to sign. FINALLY at 6:00pm I sat down to sign the papers. Once signed, I went out to get in the vehicle I was purchasing, a 2013 Santa Fe which I had test driven twice. I got in the car and started it and the check engine light came on. I told the salesman and they said that it was probably the gas cap that wasn't completely shut. Tried that, light still on. Then they said it was because it was just washed and moisture had gotten on the cables. That was not it either. They took it back to the shop to try to reset the light but it wouldn't go out. They brought the vehicle back out front and the light was still on and it was starting to smell like it was overheating. I then said I do not want this vehicle anymore, please shred my paperwork and give me my car back that I was trading in. One of the sales ladies said "oh, that is not going to happen." I called my husband who then talked to the salesperson and they indeed did shred my paperwork and gave me my car back. I really liked the Santa Fe and wanted to get it, however I did not want to purchase a 2013 vehicle that had only 34,000 miles on it with a check engine light on. The next day I sent an email to the finance person as well as the general manager thanking them for working with me and said that I really would still like to purchase a vehicle like that and to please let me know if they had another one or if one came in. I thanked them numerous times for working with me through the entire deal, even though I spent almost 2 entire days there waiting for them to complete the paperwork. It was also so incredibly hot inside the dealership, not sure if the a/c wasnt working or what was going on, it was miserable. After all this and my two emails, of which I never heard a word back from the General Manager, no one bothered to email me or call me to say they were sorry that all that happened. NOTHING.. no sorry, no hate that happened to you, NOTHING. I waited a week and after not getting a response I went to another dealership and purchased a vehicle within about 4 hours... nothing like I experienced at this dealership. The entire process was HORRIBLE.On behalf of our team here at Lake Norman Hyundai, I sincerely apologize for your bad experience. I do, however, really appreciate you taking the time to bring this to our attention. It is our goal to ensure that every customer leaves with a positive experience. And this feedback will help us improve our procedures going forward. I would appreciate the opportunity to speak with you in person to resolve this issue. Please email me at your earliest convenience. Mark Parish - General Manager - mparish@lakenormanhyundai.com
On behalf of our team here at Lake Norman Hyundai, I sincerely apologize for your bad experience. I do, however, really appreciate you taking the time to bring this to our attention. It is our goal to ensure that every customer leaves with a positive experience. And this feedback will help us improve our procedures going forward. I would appreciate the opportunity to speak with you in person to resolve this issue. Please email me at your earliest convenience. Mark Parish - General Manager - mparish@lakenormanhyundai.com
A Professional Dealership, Excellent Sales Staff
by Richard_J_M on 09/07/2015The "No Pressure" sales experience! And the no "BS" answers to my technical questions. If Russ did not know the answer to my question, he would say so and simply said he would find out, and he did!Richard, Thank you for taking the time to write about your experience. It's great to know Russ and our staff were able to provide you with the pressure-free and efficient service Lake Norman Hyundai is known for. Please feel free to call or stop by if there is anything else we can do to help you! See you soon! Mark Parish - General Manager - mparish@lakenormanhyundai.com
Hyundai
by NicoleTeresa on 09/04/2015As soon as I stepped in I felt welcomed, I loved how everyone worked together to try and get me the car I want.Hi Nicole! We appreciate you taking the time to share your feedback with us. We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your feedback to the team. Its great to hear that we were able to help find the right vehicle for you. We look forward to seeing you again! Mark Parish - General Manager - mparish@lakenormanhyundai.com
Lake Norman Hyundai Rocks!
by lindalentz on 08/24/2015Wonderful salesperson - Hugens, thank you! Very friendly knowledgeable, and courteous staff. Everything went smoothly... exceptional experience.Thank you very much for the feedback. It is great to know that everything went smoothly. I will pass your thanks on to Hugens and if there's anything else we can help you, please let us know. Mark Parish - General Manager - mparish@lakenormanhyundai.com
Great Buying Experience
by Hans_2 on 04/16/2015The exceptionally good experience we had with our sales person Kindi. Kindi was quite knowledgeable about the 2015 Sonata Sport 2.0T that we bought. Randy the finance manage explained all the paper work so we could understand it. The… friendliness of all personal.Thank you for this wonderful review and congratulations on the purchase of your new 2015 Sonata Sport 2.0 OT! Were thrilled to hear that Kindi and Randy provided you with an exceptionally good experience during your visit. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Elite Trice- General Sales Manager- etrice@lakenormanhyundai.com
VERY HAPPY
by HappySANDI on 04/02/2015AM did an amazing job, He got me approved and in a brand new car in less than one day, and had a saleman deliver it to me that evening and picked up my Jeep I traded in. I was made to feel very special. He did what other dealerships did… not, they always tried to get more money along with my trade in and/or my payment goes up alot higher. I was very satisfied.Thank you Sandi, we love hearing about customers that have a pleasing experience at Lake Norman Hyundai and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Elite Trice- General Sales Manager- etrice@lakenormanhyundai.com
Lake Norman Hyundai - 2015 Veloster Turbo
by BigDave307 on 01/28/2015They worked very hard to come up with a deal that met my needs and criteria for multiple trade-ins, loan amount, and payment amount. I was very pleased with the end results!We appreciate your feedback and are happy to hear that we were able to meet your needs We work hard to make sure our guests have a wonderful experience. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook and Twitter to grab hold of some exclusive specials! Best, Elite Trice- General Sales Manager- etrice@lakenormanhyundai.com
Great salesperson
by ljarecke on 01/15/2015Kindi was a great salesperson! She picked out the perfect car for us and had us approved for a loan before we got to the dealership to sign the papers. Awesome salesperson and we really appreciated her help!!Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am so happy to hear that Kindi was able to help find the perfect vehicle for you. Do not hesitate to contact us if you have any further automotive needs. Best Regards, Elite Trice- General Sales Manager- trice@lakenormanhyundai.com
My experience at dealership
by cmercado on 12/24/2014updated 01/02/2015My salesperson Jeanette was great to work with. She kept me updated, and when the vehicle I was looking for came in called and set up an appt. She explained everything perfectly and I felt I could trust her.Thank you so much for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Jeanette was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Sincerely, Elite Trice- General Sales Manager- trice@lakenormanhyundai.com
TERRIBLE MANAGEMENT
by Bluedolphin19 on 11/13/2014Ridiculously high management turnover has prevented us from getting reimbursement (previously promised) for defective parts on our vehicle. Would NEVER recommend this place to ANYONE!!!We appreciate your feedback as it helps us to grow as a dealership. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your recent experience with us have not been up to your expectations. Please contact me directly so that we can work to resolve this situation. Sincerely, Elite Trice- General Sales Manager- trice@lakenormanhyundai.com
2nd time Lake Norman Dealership buyer
by Kimberly4356 on 10/20/2014updated 11/07/2014The service was excellent. The Finance guy Jessie worked very hard to get my loan approved and Janet the sales person made sure I was satisfied and comfortable with my new car.We appreciate the time it took for you to give us this feedback. We are completely dedicated in providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Lake Norman Hyundai, we value our customers and we look forward to seeing you on your next visit. Warm Regards, Elite Trice- General Sales Manager- trice@lakenormanhyundai.com
Hyundai Santa Fe
Hyundai Tucson
Hyundai Elantra
Lake Norman Hyundai offers up to 20% OFF MSRP, but we also provide our customers with the most comprehensive benefit package in the Charlotte area. Lake Norman Hyundai includes FREE Car Washes-Service Loaners-FREE MultiPoint Service Inspections-FREE Vehicle Appraisals-and we even OFFER a $50 Visa Gift Card for Test Driving a New Hyundai when you are here.
Great Value and quality Service is why Lake Norman Hyundai has achieved such high customer satisfaction and leads the industry in customer loyalty. At Lake Norman Hyundai, it is our goal to make sure you're happy. Whether that's finding a car that's perfect for you or servicing your vehicle. With this in mind, our loyal customers have helped make us the top Hyundai dealership in the Charlotte region. Welcome to Lake Norman Hyundai...
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
Hi Carl! We're happy to help and we're excited that you were happy with your entire experience with us. Thanks for all the amazing compliments and we hope you're enjoying your vehicle. Please let us know if we can help with anything else. We appreciate your business.
by sheree17 on 08/10/2018