Customer Reviews of Apple Tree Honda
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65 sales reviews
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Great Customer Service Experience
by glenngilliam on 07/07/2022updated 07/22/2022I have always had a great experience at Apple Tree Honda. Their sales department is extremely knowledgeable and friendly. They also have a great service department. I highly recommend purchasing a vehicle from Apple Tree Honda and I… highly recommend using their service department.sales person knows nothing....
by not pleasant on 03/08/2021sales person not knowledgeable, made up answers if did not know. Car battery died in 1 week because not fully charged when handed over to me. Sales person refused to e mail me.Purchase of a new Honda CV-R EX
by Lavenia on 10/12/2018Stephanie Dilts is the Absolute Best Salesperson!!! If you are looking for a new car, I highly recommend that you contact Stephanie Dilts at Appletree Honda. She is very knowlegeable about vehicles and has a genuine concern about the… perfect car for you! She was very patient with all my questions and answered them thoroughly. Appletree Honda is blessed to have her intellectual skills and her warm and loving personality working for them!!! She is truly an asset to the dealership! Thank you, Stephanie! Lavenia BurnetteWe are happy to provide an easy buying experience for you. We strive for quality service, and dedicated employees like Stephanie make it happen. We hope to see you again in the future.
not trustworthy
by customer on 12/11/2017The used car side of this dealership is not to be trusted. they do not fulfill their commitments. they did not file my title paperwork. they sent me a package ostabe due and they have never given me the second key for my car.… they make various excuses for why they cannot do things. do yourself a favor and go to a different dealership.Worst salesperson Ed Burt
by jcarlson on 07/20/2017Stay away from this deaalership! They don't believe you when there is an issue with your new car and they can't deliver what they promise. Don't expect to negotiate a fair price or to receive any discount. And forget about getting a loaner… car while yours is in service.Apple Tree Honda
by Mario on 06/10/2017I wanted to find a honda civic but didn't know what trim level. Devin Barrett was extremely helpful and we landed on a civic hatchback exl nav model. I would recommend Devin and Apple Tree to anyone looking for a new car.Excellent dealership and sales person.
by CynthiaP on 01/18/2017Scott Vanderveer helped me with the purchase of a 2012 Honda CRV. He was professional, knowledgeable and friendly! I would purchase a car from Scott again!Best Used Car Experience Ever...
by JoeNiswander on 12/30/2016updated 01/04/2017Our experience at Appletree was the best I have to say hands down. After meeting Scott Van Der Veer, his non-pressured approach was a just what we were looking for when purchasing a car. He took his time finding out what was most important… to us in a vehicle. We found the perfect car and decided to buy that day. The sales manager K2 was also very helpful. we highly recommend this team if you are looking for a great experience. We will be back when looking for our next car.. Joseph and Caroline NiswanderFriendly and knowledgeable
by Maturecarbuyer on 12/08/2016Just purchased our 2nd vehicle from Scott Vanderveer at Appletree Honda. Have had nothing but courteous, helpful dealings with them. Scott went beyond our expectations in explaining all the newer features of the car which we weren't… familiar with. We will definitely return to Appletree.She Earned our Business!
by Cherokee17 on 03/28/2016We purchased our 4th Honda from Apple Tree on Saturday, March 26, 2016. We asked for Jeannie Heatherly when we arrived and we were not disappointed. She is very professional, knowledgeable and courteous. She listened to our desires and… needs in a new vehicle and helped guide us through the process. We were given a great deal on our new Honda CRV and a very fair trade in value for our 2011 Honda CRV. Thank you, Jeannie!Great buying experience!
by cherokee12 on 03/26/2016We purchased our 4th Honda from Apple Tree today. Great buying experience. We asked specifically for Jeanie Heatherly to be our sales person. She listened to our purchasing desires and helped us to select the CR-V that we wanted. Jeanie… also got us a very fair trade in value for the CR-V that we traded in. If you go to Apple Tree, ask for Jeanie. You will not be disappointed! Thanks Jeanie. Great job! David and Sandra SherrillNew CRV purchase
by girlpower3 on 12/23/2015A big Thank you to Ibis Sherren and Jeannie Heatherly. I love my new CRV. You girls are wonderful. Here's to girl power. Thank you Brenda McCrawFirst, go to this dealership; Second, find Jeanie!
by hondafit7 on 10/31/2015Bought my Honda from Jeanie about a week ago at the Apple Tree Honda dealership. Jeanie was phenomenal in her pursuit to find the perfect Fit for me! (Pun intented.) I had a price range that I was needing to stick to, and also had a few… specifics that I needed from both the car and price range to feel comfortable with my purchase. Jeanie worked her magic and got me the deal of a lifetime given my constrants. If you go to this dealership, my best advice is to ask for Jeanie!! The dealership itself is great, but Jeanie's service truly goes above and beyond!Outstanding Experience
by Britbloke on 10/29/2015Jeannie Heatherley did a remarkable job. She paid close attention to our needs and reinforced what we already knew to be true without any pressure. She was the ONLY auto sales person I have talked to over the last month or so, who came… back with the dealerships best price first time. It was a pleasure to conclude this major transaction considering I hate the process of buying cars.Thanks Jeanie!
by hondacivic6 on 10/13/2015Jeanie Heatherly was very helpful, informative and patient with me. I had a great shopping experience. Thanks Jeanie!Excellent Customer Support
by familyfamily on 08/27/2015I'm loving my 2015 Honda Odyssey purchased in July. Justin Shaff and Jeanie Heatherly were the reasons why this transaction was easy and positive. Thanks.Jeanie Heatherly is great!
by gingerk1 on 08/25/2015Jeanie just helped us get our new Honda CRV, and both she and the car are terrific. Anyone who wants a me Honda should see Jeanie!Jeanie Heatherly-New Honda CRV
by nobuyerremorse on 08/18/2015I highly recommend Jeanie if you are in the market for a new car! Genuinely a pleasure to work with. No high pressure sales. She was well informed about all vehicles on the lot and took her time with me. Her main interest was in getting me… into a vehicle I was happy with. No buyer's remorse! Betsy in financing was awesome!Not interested in my business; stuck in 1995
by avl18 on 07/31/2015I live in Asheville, and so I thought that my local Honda dealer would be a great place to purchase a new Honda Odyssey. Unfortunately, I knew more about the Odyssey than the salesperson who came out to help me (David), and, in follow-up… emails, he was curt and rude (at one point, in response to me asking to test-drive the car without him in it for an extended period of time, he wrote, "we sell cars, we don't rent them.") Apple Tree Honda seems firmly stuck in 1995--they don't participate in TrueCar, they don't participate in the USAA car buying program, and they seem to have no indication that you can buy a car for less than their very-close-to-MSRP prices. So I drove to Johnson City Honda to buy the Odyssey, where they have a great Internet team (Katelyn and Jennifer) who answered my many emails quickly, and gave me a much better price over email. They also participate in TrueCar and the USAA car buying service, and when I got there, they gave me a much better trade-in price than I'd been offered elsewhere, and made the transaction go fairly quickly. My first car came from Apple Tree, and I'm sad to see them fail to keep up with the times. But they really don't seem to get what it takes to sell a car in the era where you can get great information online.These people are amazing
by Lizardlady754 on 08/03/2015These people work hard for the customer. Of all the dealerships I have ever been to, this one is by far the best. Their customer service is phenomenal, the staff there create a great environment for each other and for the customer, and they… work hard (I mean really hard) to please the customers. They are authentic and know how to make car buying a good experience instead of a stressful one. Our sales person was Peter Estrada. He went above and beyond. Where the other dealer we visited for this particular sale just said, no we can't with a 'we don't need your business attitude', Peter gave 110%. He cares about helping people which is a rare thing to find in the industry. Unlike other dealerships where you spend much of the time waiting on people in silence, Apple Tree Employees work together as a team. While we were waiting on Peter to get us information, other employees were stopping by, making sure everything was good and engaging in conversation taking the stress of buying a car down a few notches. If you want a fun really great experience with sales people who actually care about their customers, Apple Tree Honda is where to go. Thanks Peter! Customer for life!Very good experience
by DIGinBLMtn on 07/27/2015We wish to thank our sales agent, Jeanie Weatherly, for helping us with our new car selection (a CR-V ). We were pleased with Apple Tree Honda. It was our first time to visit, and we will go back. Hassle free, True-car pricing, and a… great sales agent in Jeanie.
Honda Ridgeline
About our dealership
Apple Tree Superstore is currently open and providing all Sales, Parts, and Service Center services for our customers. We are committed to ensuring a safe and healthy environment for our customers and employees. We provide a Buy Remotely option on all of our vehicles for any of customers
Apple Tree Honda, a Western North Carolina Honda Dealer, is recognized as one of the top Honda dealers in the United States. We are located less than one-half mile from the Asheville Regional Airport at 242 Underwood Road, Fletcher, NC with our Used Car Showroom and Lot on 195 Underwood Road. We provide new and pre-owned vehicles, as well as on-site financing options. We are also your connection for Honda Parts and Honda Service.
When you come to Apple Tree Honda you can know that our primary goal is to satisfy our customers, and along with our online dealership, we hope to create an enjoyable buying experience for each and every one of our customers. If you have any questions please contact us!
What sets us apart
Apple Tree Adavantage: 1st year of maintenance (3 oil changes, 1 tire rotation)
Apple Tree Advantage: Lifetime NC State Inspections
Apple Tree Advantage: 10 year/1 million mile Limited warranty
Brand New State of the Art Facility
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thank you for sharing your feedback with us. Hearing from all our clients allows us to improve processes and serve our community better. We pride ourselves on exceptional customer service and regret that we missed the mark. We don’t want to leave this experience unresolved and would appreciate the opportunity to speak with you personally. Please, give me a call personally at (828) 684-4400 at your earliest convenience. I look forward to speaking with you and working to earn your business in the future. Best, Matt Sewitsky Sales Manager
by Matt Sewitsky on 03/12/2021