Deacon Jones Ford Lincoln
Customer Reviews of Deacon Jones Ford Lincoln
Review type:
Truck
Truck
by Dennis Fail on 03/06/2025updated 03/13/2025very easy nice purchaceHi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent Experience!
by Bryan B on 01/23/2025All of the Deacon Jones Lincoln personnel were very friendly and straightforward in my recent purchase from them. No games like all of the other dealers try to play! Negotiated in very timely and informative manner.Bryan B, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care! Hunter Stovall https://www.deaconjonesfordlm.com/
New Ranger
by RLDavis on 12/14/2024updated 12/20/2024Easy folks to work with. Derrick is very responsive and quick to follow up.Rldavis, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Hunter Stovall 984-294-8047 https://www.deaconjonesfordlm.com/
Deacon Jones Ford Lincoln
by Vicky Rains on 11/18/2024updated 12/03/2024Excellent service. Shane Bjorling Great salesman very professional. Ms. Bergman in the finance department was professional, detailed and helpful.Vicky Rains, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Purchase of 2024 Ford Expedition
by Cynthia on 06/27/2024This is not our first time using Deacon Jones Ford in Goldsboro. Shane has sold our family many vehicles over the years, 3 just this year! They treat you like family and keep us coming back.Hi Cynthia, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Deacon Jones Success - A+
by dburrill on 06/26/2024My experience with Deacon Jones Ford was top-notch. My salesperson Derrick was fantastic. I'd highly recommend them - and I'll be back to purchase again down the road!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Deacon Jones Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Rylee Joe Myers
by Maverick on 05/28/2024Purchasing my 2024 Maverick was a pleasant experience dealing with Ms Myers. She was beru helpful; i have returned a couple if times asking questions and she has been most helpful!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Owner of new F250
by SNNettles on 02/08/2024Atmosphere at Goldsboro location was friendly. Salespeople, J.T. was helpful, knowledgeable and a pleasure to work with. Team members were positive and very helpful!Snnettles, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Deacon Jones Ford Lincoln. Feel free to reach out to us if you need anything. Have a wonderful day.
Richard Lanier
by Richard on 10/08/2023Best dealership around. I don’t buy from anyone else. Jeff Hill and Robbie make buying a car a pleasant experience. I could not be happier with the entire experience. Deacon Jones Ford is second to none.Hi Richard, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Came through for us!!
by Kelly & Pat on 09/30/2023Our truck was not going to be able to pull our new camper and the hunt was on. After 4 months of searching and numerous dealers not willing to give us what we needed for our trade. Kayla at Deacon Jones Ford came through like a champ. We… got the truck we needed to pull our 5th wheel camper and I'm not in the poor house. Thank you Kayla.Hi Kelly, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Service Center
by Peggy Q. on 05/15/2023Excellent customer service. The staff are friendly, courteous & professional. They accomodate the customer and keep you updated. They always try to help you. You can leave your vehicle and they will drop you off and pick you up when your… vehicle reparis/services are completed. Highly recommend!Hi Peggy Q.! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service on my F 150
by george1 on 03/28/2023Smooth nd courteousHi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Vehicle Purchase
by Nichole on 02/02/2023Rylee was awesome to work with. She was very knowledgeable, and had a great personality.Hi Nichole, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Less than 1 star
by TL on 01/17/2023Purchased Ford Escape from them in 2021. loved the car until it started making a “ship horn” type sound when backing up. was told more than once that the nc weather was causing it! Took escape back on numerous occasions to get it fixed was… made promises by the service dept manager and it was all just a bunch of lies. ended up trading car, in the negative 6000.00 which caused payments to be more. if they would have fixed the escape like they kept promising then i would not have had to trade the escape in, but no they couldn’t do that. now not only are my payments higher, i’ve lost the wonderful warranties i had with my escape, my bronco was supposed to have wifi hotspot and it doesn’t, and i honestly believe we have been screwed once again. if i didn’t not have to have a vehicle to drive i would let them take this one and put it where the sun dont shine. i have never been so disgusted and irritated in my life . Their promises are a joke and as a customer you get screwed.Here at Deacon Jones Ford Lincoln, we strive for excellence and we apologize that you feel you didn't receive that. We worked really hard to resolve the noise with the brakes and the dissatisfaction you voiced with that. We worked with you to get you into a newer vehicle close to the same criteria as your Escape. If you'd be willing to provide more feedback on this experience we would like to hear from you, please feel free to reach out to our General Manager Robby Braswell at (919) 736-3387 so we can assist you further.
Buy Experience
by Eric Durol on 01/04/2023Excellent from the time I walked into the Dealership until I left that evening. As always Shane was an awesome salesperson and this is the second vehicle I've purchased from him and the third overall from this Dealership. Repeat customer… for life!Hi Eric, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent Customer Service
by Jane W on 12/31/2021I am writing this as an update to a review I posted previously. I originally left a negative review, as I was having mechanical issues with a used car I recently purchased from Deacon Jones. Because I bought the car "As Is", I was worried I… would be out possibly thousands of dollars to fix it weeks after purchase. However, I have been pleasantly surprised by Deacon Jones! After speaking with the General Manager, Robby, I feel that Deacon Jones deserves a 5 star rating. Robby has been extremely caring and helpful throughout this entire process - from the moment he learned of my car issues, he immediately jumped on the phone and offered to help me. He even called my mechanic and spoke with him about my car issues. He is moving quickly to help get me back on the road, even though legally the don't owe me anything because I bought the car "As Is". From my experience, I can see that Deacon Jones genuinely cares about serving the local community and ensuring their customers' happiness. Honestly, I can't say that I have ever received this level of care or service at any other dealership. I would highly recommend purchasing a car from Deacon Jones Ford.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Beware for used cars!
by Jane W on 12/30/2021I've had a very frustrating time dealing with Deacon Jones. A month ago, I bought a used Volkswagen that was a trade-in. I emailed back and forth with Bergen about the car and was told it was in immaculate condition. I confirmed my… appointment with her multiple times, including a few hours before the appointment. When I arrived (after driving an hour and a half to get there), she wasn't there. Everyone at the office was very scattered - no one knew anything about the car and they insisted it didn't exist. They finally found the car, however no one had any knowledge about Volkswagens, and there were mechanical issues with the sunroof/convertible top that I hadn't been warned about. I ended up purchasing the car, as they gave me a discount for the faulty sunroof. On the way home, I experienced some vibrating and found out that there was black smoke coming out of the tailpipe, leaving a ton of black soot on the back bumper of the car. A few days later, the check engine light started flashing and the car became undrivable, as it was misfiring. I had it towed to a mechanic and spent $1600 fixing a carbon buildup, intake manifold, spark plugs, coil packs, and a fuel injector. A few days after that, the check engine light flashed again with the same issue, and I had to have the car towed again. The mechanic is now saying I may need to replace the entire engine. In total, I have driven the car maybe 5 times - I have been without a car while it's been with the mechanic for several weeks. When I called Deacon Jones, I was told there was nothing they could do for me because it was a used car with no warranty. I completely understand there is some risk in purchasing a used vehicle and that repairs will need to be made. However, I can't help but feel that they sold me a car that was never running correctly. I don't have faith that they thoroughly inspected the car before selling it to me and I am now stuck paying possibly thousands to make it even drivable.Jane W, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Periodic Maintenance
by Stephen on 09/01/2021Job well done and cordial staffService review
by busnrete8 on 11/03/2020I've always received excellent service from Deacon Jones. Great communications are the key factor so that I knew they would meet my expectations perfectly.Hello, we're pleased to hear everything was completed to your satisfaction! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Battery replacement
by HeidiMae on 10/27/2020Truck slow to crank and by the time I got to the dealership it would not crank at all. The service man got everything fixed and sent me on my way. They explained the type of battery and replacement features.Service with a smile
by JerniganA on 06/27/2020Called them to replace a tire with a nail which they didn’t have in stock but they got it in the same day. They called me and I was able to come on out and get it fixed the same day and it took less than 30 mins plus they patched my other… tire and gave that to me as well to hold on to just in case anything like this happens again. I appreciate you Deacon Jones Ford!!
Ford Explorer
Ford F-150
Ford F-250 Super Duty
Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Gabi Porter on 03/14/2025