Crescent Ford
Customer Reviews of Crescent Ford
Review type:
Ford Bronco Sport Badlands
Ford Bronco Sport Badlands
by Badlands SP on 09/09/2023Absolutely great experience! Sometimes it’s not the price the rebate the haggling ! It’s about feeling comfortable understanding the customers needs and focusing on helping them get the car they want . Jerry was our salesman and the guy… came across the parking lot to greet us and right away I felt at ease his smile his attitude was infectious. We drove the Bronco Sport Badlands and bought it ! Thanks Jerry and also to Kim that handles the contracts it was a wonderful experience thanks Cresent Ford in High Point !! They will keep you rolling!!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Crescent Ford, Inc.!
Recall
by Mackie thomp on 03/22/2023Friendly staffHi Mackie, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Customer
by Peaceofmind on 03/03/2023When vehicle was purchased I decided to purchase Ford’s premium maintenance. After having vehicle brought in for scheduled maintenance and other issues, I found that what should have been done was not done accurately. Twice the tires were… not rotated and not measured properly for wear. Also, the brake linings, which is what stops the vehicle, were not measured accurately. The measurements increased with each service, whereas, they should be decreasing. Hence , it’s concerning to me that I am relying on Crescent to assure that my vehicle is safe to operate. Imagine, I’m driving towing my trailer thinking my brakes are good ( measurement was 10mm). And that measurement was an “eyeballed measurement “as per the service advisor. What makes this even more frustrating is that I paid for this lack of accuracy. I paid to have staff to be condescending. As per one of the advisors “well at least you don’t have to pay anything “. Seriously. Considering this it makes me wonder…what else was not done? Your brochure states “drive on with peace of mind” and “confidence “. Crescent Ford has done anything but that. Other than sending me emails to take surveys about my experience (which I have), I have yet to hear from them to resolve these issues. Although they did send me a free Carfax lifetime report. Wow. I guess that’s how they resolve customer issues. Come on now. Do just do the job right!Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (336) 869-2181 and we will do our best to make this better. We hope to hear from you soon.
Sales Manager
by Zippy24u on 02/03/2023Very pleasant experience. Treated very well by EVERY member of the Crescent staff. Will definitely recommend them to friends and family that are in the market for a NEW vehicle, I am a Used car dealer, so I will keep the used car… customers to myself, lol.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
F150 repair
by Chano79 on 03/16/2022Good service and attention, response.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Purchased new vehicle
by Libby22 on 01/13/2022Wonderful experience2018 Ford Escape
by Spike45 on 08/28/2021I purchased my Escape at another dealership but choose to have it serviced at Crescent Ford because of Bob Brown and their excellent service department, very helpful and Professional.Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Worthless
by Chris Hawn on 05/13/2021I have tried to do this in a constructive manner. I have sent an email and left a message with the service manager. The email was several days ago and the voice mail was around 1:00 today. You didn't respond so here you go in the public… eye. I have come to Crescent multiple times. Thank you for handling the recalls. Aside from that your service has been worthless, exorbitant, and unfriendly in my visits. You are welcome to call me on this, but I can tell everyone that Crossroads in Kernersville is in another Galaxy. If you don't care to discuss further, I will take the time to spell out all of the details why publicly.Hi Chris, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (336) 869-2181 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon. Take care!
Crescent Ford
by Ken-456 on 03/29/2021Once again a great experience. We have been buying cars and trucks from crescent for almost 40 years. We are two-vehicle family now but we buy both from them. We tell them what we want and they give us a great deal. All the staff is… very courteous and help with learning how to deal with all the fancy stuff on vehicles these daysHi, thank you for leaving such a great review and high star rating. At Crescent Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Dead Battery AGAIN
by Larry of HP on 03/15/2021On of the relays in the car is sticking. We go out to the car after not driving it for two days and there is only enough power in the battery to make all the relays and gadgets chatter. When I take the readings of the battery it is at 9.5… volts. I put it on a slow charge and it comes right back up. 4 weeks latter it does it again. This time I take it to the dealership. We only have 13,500 miles on a 2 year old car. It shouldn't be eating batteries. This is not a problem that the technician will be able to fix. Ford knows this problem exist....Hello Larry, we appreciate you taking the time to leave us this feedback. If you have any further questions or concerns, please give us a call. We're always happy to help.
5000 mile inspection
by jack mabe on 11/25/2020As always my go to guy (Bob Brown) checked my Explorer in for it’s service.I went to the waiting area(clean,comfortable,magazines,large screen tv.0ne hour later Bob came to tell me my vehicle was ready,paid my bill.He thanked me,wished me… a happy THANKSGIVING.I wished him the same.My trip to CRESENT FORD always satisfactory.Needed lots of work done right
by Woodman on 06/29/2020My F150 needed lots of care from an overdue oil change to a tune up with new spark plugs and even tires. Turns out the brakes needed work too but they got everything done in the timeframe I needed.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crescent Ford, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Crescent Ford
by Palmerj on 06/11/2020Service department diligently worked on our issue and were able to completely correct the problem to our satisfactionHi there, we're glad to hear that our service team was able to assist you with your vehicle issue! We are always more than happy to assist you if anything else comes up. Take care!
Factory Recall
by rowdyras on 08/01/2019Very pleased with my visit. Brandon told me how long it would take and he was right on target.Hello, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!
10,000 mile checkup
by HERBERT on 07/06/2019Great place for sale and service on a great name in automotive industry. It's always a great pleasure to meet and greet friends at Crescent Ford.Herbert, your satisfaction means a lot to us, and we truly appreciate you choosing Crescent Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Take care!
Low pressure sales made it an easy decision
by Lori C. on 06/01/2019I appreciated the time I was given to really compare the vehicle to my other options and not feel like I was being sold something I did not need. I bought the first truck I drove, but it took going to 3 other dealers to appreciate what I… found in the beginning.Lori, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Crescent Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
mr thomas boyles
by JesusmyLord on 05/30/2019Perfect, as it always is. No better place, or way, to purchase a vehicle. Most professional, caring, and knowledgeable from top to bottom! Just give them a chance, and you will be extremely pleased and satisfied!Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
My New Mustang
by amcmullan on 05/24/2019updated 05/30/2019The best place to purchase a car ! The staff is very friendly and professional. They are not pushy and let you enjoy your experience in purchasing your vehicle. I would highly recommend !!We really appreciate you taking the time to leave us feedback on your visit! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We really appreciate you taking the time to leave us feedback on your visit! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Tonie M on 05/02/2019Fast efficient customer serviceTonie, we are so pleased you enjoyed your visit to Crescent Ford! We appreciate your business, and we hope to see you here again down the road!
Mr
by Buster87 on 04/15/2019updated 04/23/2019Replaced EGR Valve only to find out the replacement part was defective also, the service department replaced it hassle free even providing me a loaner car, over the years I have been very satisfied with the service department at Crescent,Owner/operator
by ccarrington on 02/26/2019updated 03/05/2019The service was excellent from the initial telephone call until the airbag issue was resolved. All in the same day. Everyone was kind, professional and eager to address my issue. I called Crescent Ford after being treated rudely from… Green Ford in Greensboro. I did not even mind driving from Greensboro to High Point. I will certainly purchase my new Ford truck from Crescent Ford.We're happy to hear you had such a positive experience with our team! We're glad we could be of service. We look forward to your next visit! Take care!
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Crescent Ford, Inc.!
by Shelly Rose on 09/12/2023