Crossroads Ford of Kernersville
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Customer Reviews of Crossroads Ford of Kernersville
Review type:
Awesome Service
by LindaLex on 01/13/2025
I went to Crossroads Ford seeking a replacement car.
Paul the sales person was extremely helpful and asked all the right questions to ensure he understood my financial situation and what type of car I wanted. This information enabled him to… provide several options available not only about a new to me vehicle but also financing available.
I was given time to explore and inspect the cars and also to test drive.
The sales manager was also helpful and friendly & made sure I was happy with the service and attention provided by Paul. My visit concluded with meeting with Angie in the finance office. She was extremely helpful and very knowledgeable. I was also very impressed with the use of the most updated technology.
154 reviews
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Excellent Service and Sales
by Svkcpa1 on 07/24/2023I purchased my Explorer last Dec and have been extremely happy with the sales dept and the Service Dedt since the day I started looking for a vehicle. They always go above and beyond to be sure I am satisfied with everything. I will… continue to go there in future.F250
by Romans9 on 07/21/2023Great service on a recall part for my truck. Set an appointment and new part was installed in a timely manner. Very happy with quality of work and prompt service.A/C repair
by satisified on 07/05/2023A/C stopped working in the am about a week ago(don't remember the date). When I got home, I called the service dept. and they were booked up until the 10th of july. I told Robert in service that I was going on vacation on the 10th camping… in Wv. and I already had made reservations and that I need my A/C repaired and he told me to bring my F150 in and they would try and work me in. I had my truck there that afternoon, they called me the next afternoon and told me it was complete, now that's great service, thanks again to you Robert and the crew that made it possible'Fair, straight-forward process at Crossroads Ford - Kernersville
by Matt M - NC on 04/29/2023Purchased a CPO Ford Edge from Crossroads. The process was fast and easy. Price was fair and sales experience with Brian Leonard was a pleasure.Crossroads
by BurgMaj on 04/11/2023Had car for a week (after being towed to dealership) before I heard anything from dealer. Found no crank problem and repaired. Found car still pulls to left after paying $100 for a front wheel alignment. Plastic bottom engine cover that was… installed at dealership has come loose and can be seen from front of car. Am very disappointed in the service department and am losing my trust as well. I'm stuck here... have to use other shops that do quality work.Excellent Dealership
by Debbie J on 03/09/2023Experience was amazing. They tell you updates. I was in and out in a little over a hour. I was able to use some of my earned rewards on my total cost.. it was a great experience as always. They are number 1 to me!2nd vehicle from Crossroads
by Smickel on 02/05/2023Had another great experience getting set up with a vehicle from Crossroads in Kernersville NC. Zack and Noah help in anyway possible to answer questions and be available.New Transmission
by Mike1947 on 01/26/2023After a recall fix, it was determined I needed a transmission. After supply issue, I was provided a loaner.Best dealership ever!!
by Melinda on 01/07/2023Everyone was very considerate of my time and made sure my transportation while the work was done on my vehicle was available when I dropped my car off.40k service
by Seracer97 on 01/14/2021Thorough, have always had a good experience with crossroadsCrossroads Ford in Kernersville, NC - 2020 Ford Escape SE Purchase 8/31/20
by Scott M. on 09/02/2020Derrick Taylor, Chris Allison and the rest of the staff were very friendly, helpful and professional. Provided a positive car-buying experience!Crossroads Ford Kernersville
by tsuitsn on 06/04/2020This is our second vehicle purchased at Crossroads Ford in Kernersville, they are the best! The staff is gracious and patient. Never felt demeaned, these folks are genuinely nice. Noah Blakemore is amazing!Great Service, Great People
by jpeters89 on 06/18/2017updated 07/03/2017I brought my 2014 Ford Focus in for a national safety recall. Setting up my appointment, securing my rental, and completing the recall was done smoothly. No problems at all. When thinking about upgrading my small car in a few years, I will… definitely consider coming here!If I Wanted Information On My Repair, I had To Call
by rryan3131 on 05/16/2017updated 05/30/2017Terrible customer service. Dropped my 2014 F-150 for a severe drivetrain issue, and took over three weeks to repair my truck. But the worst part was having to call everyday to get an update. In those three weeks, my service rep called me… only TWO times. Sorry, but totally unacceptable.Amazing customer service
by Brandidowns on 05/15/2017They were very helpful and didn't make us feel pressured. They help our car buy experience feel easy and not stressful.Great Service - Service Rep Top Notch (Ask For Aaron T.)
by turtle_man on 08/16/2016updated 08/31/2016Although the work took some time, the Service Rep, Aaron, checked on me to see if I needed anything several times. The mechanic detected a problem that I did not know existed and was able to fix before it caused a major problem (water pump… was leaking). He keep me updated in the process and made suggestions to shorten the time. I opted to have all work (both the service had intended to have completed as well as the discovered problem) completed at this visit so I knew that it would require some seat time on my part. Work was completed as quickly as possible - service department at Crossroads in Kernersville is top notch in my opinion.Crossroads of Kernersville Serive
by Lock1228 on 08/25/2016Services was taken care of quickly. Scheduling was easy and prompt.My First Truck
by chadman167 on 08/09/2016updated 08/23/2016Zack and Brian Leonard were most helpful to me in EVERY way possible. They made sure I was completely satisfied while at Crossroads Fords. I love my truck and they made my purchase experience a pleasure. Thank you so much for all the… help with my purchase. What a great team!!Fusion Service
by tplynch2 on 08/21/2016service on fusion was quick and efficient. resolved CEL issue and inspected vehicle. Robert was very helpful and accomodating.Great experience. Very professional service team.
by DynamicDuo80 on 08/03/2016updated 08/16/2016I brought my 2013 Edge in for an issue I was having with the gear shifter. Your service dept. diagnosed the problem and made the repairs. Robert Murphy was my service advisor and was very friendly and professional. He kept me advised of… what the problem was and the extent of the repairs. Overall experience was great and will continue to use Crossroads Ford for all my service work.
Ford F-150
Ford Explorer
Ford Edge
Ford F-250 Super Duty
About our dealership
Hi, thank you for your wonderful response to the quality of service our staff provides! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Crossroads Ford of Kernersville, Inc.!
by Beckett Adams on 01/15/2025