Customer Reviews of Fred Anderson Toyota
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219 reviews
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Costly to be in the "family"
by 7gunns on 08/16/2024Fred Anderson “family” plan of free oil changes is more costly than if you take it to your local service garage and pay for oil change. I purchased a 2022 tundra with 32,000 miles in January of 2024. Have had the truck at their service… department at least 7 times. To be part of the “family’ you must get all maintenance work done at their place, which with my tundra its every 5000 miles. If you don’t keep up with the maintenance schedule you get kicked out of the “family”. Every time I need maintenance its $500 plus dollars, or maybe $125 to put an additive in. in the 7 plus times I’ve had my truck serviced by them, I’m supposed to get the truck washed for free. Guess how many times that has happened. Zero! My first visit to their service department, I’m told I have to pay $600 for 30K maintenance service, but I purchased the truck with 32,000, instead of service acknowledging that I should get the 30K maintenance done at no charge I have to spend my time getting the sales department and service department to get me the maintenance done for free that should have been done before I purchased. I was also owed a key fob, I was told by salesman and service it because of Toyota, they are just waiting for the 2nd fob to come in. Told this every time I take into service. I call Toyota and they tell me it not them, that my truck was supplied with 2 keys fobs. For one recall I’ve had my truck into service 4 times, and the permanent fix is still not done. To fix this recall they have to drop the gas tank, which they did and left their tool on the gas tank and put it back up, called me when I get home and tell me “can you come back because mechanic let a tool in your truck.” I did go back because I knew the mechanics have to supply their own tools. Then I took it back since they got the part in, and they neglected to tell me that the tank has to be less than quarter full, so they couldn’t drop the tank. Guess I got lucky the other times I took it in. My last and final visit to Fred Anderson service department was today. my truck is telling me I need oil maintenance done, scheduled appt, service tech tells me oil change will be free even though I missed something, I guess I got my first warning, but then he see I need my spark plugs changed at 40K, tires rotated, at cost of $600. In one breath they tell you must do all schedule maintenance, but just this visit he tells me of an item I on Toyota list for 40K that cost $350, but he said he didn’t think I needed it, so the service tech can decide what is required and not required to be in the “family”. Needless to say, I walked out with no work getting done. What’s really sad is I see many customers getting taken advantage of, that don’t know better and are paying for the incredible service department that is the dealer’s money-making machine. I would NOT recommend Fred Anderson for purchasing a car/truck, being part of their “family’ will cost you more than paying for the oil change, and their service department is about getting as much money out of you with each visit. I purchased it from Fred Anderson because they had the used truck that I wanted. They are no different than all the other dealers out there, and I wish I had found out that they were different, but not the case.2019 Highlander
by Raj on 08/14/2019Purchased 2019 Highlander XLE at Fred Anderson Toyota and Matt Lowery was the salesperson. It was a great experience working with Matt. There were no gimmicks nor back and forth with the Sales price and i got the vehicle at the price i… desired to buy at. Overall it was a very satisfying experience working with Matt. Will definetely recommend him and will be my go to guy for all future purchases.tacoma trd pro
by Rob on 05/20/2019Frank was great, explained everything well. He did his research on the truck and communicated well.My 8th purchase
by Martin on 05/20/2019Carl Anderson and Fred Anderson Toyota continues to deliver. Carl is excellent to work with, he always answers my questions, goes above and beyond to assist, always asks about myself and the family. My entire family has purchased vehicles… from Carl since 2006.!!
by Highlander on 05/13/2019Marvin had patience and was helpful."we’re here to guide you through your automotive journey."
by feedback on 05/05/2019updated 05/13/2019Title of this review is quoted from Fred Anderson website. It's true. Jim Amerson made the purchasing of our Toyota easy: On our first visit Jim discussed all the options and features and answered our questions. What really helped was Jim… provided a lot of information that we had not thought about and that was essential in making our buying decision. It's been over 7 years since we purchased our other Toyota and Jim discussed in plain English all the features/options, technology ... which reflected the value of buying a new Toyota. No pressure was exerted to close the sale on our first visit. We came back for second visit with Jim. We discussed pricing and options. We did some research on our Toyota Camry XLE choice and found the offer was very competitive with other pricing. We also were very impressed with the facility and service packages that were offered. Jim was a perfect guide....informed, congenial, and very proactive in making the purchasing process easy to understand (no gobbledygook).Repeat Customer
by FromDurhamNC on 05/07/2019updated 05/13/2019I have bought about half dozen Toyota's in recent years for myself and my sons. This round I was looking for a 2019 RAV4 Hybrid, with particular configuration requirements. These are so new they are hard to find. I interacted with four… Triangle Area dealerships, and Fred Anderson was by far the most responsive and helpful. I was very pleased to discover that the person on the other end of the on-line dialogue was Carl Anderson, from whom I had purchased a Highlander in 2012 or so. He's a real professional -- set aside all your stereotypes about high pressure sales people. He's matched me with a RAV4 Hybrid I'm excited about, with a better trade and a better overall price than others offered. Plus they offer life time complimentary oil changes. I definitely recommend this dealership and Carl in particular.Matt Lowery - Fred Anderson Toyota Raleigh
by Satisfiedbuyer on 05/05/2019updated 05/13/2019Great service, very attentive to my needs and pointing out details of car.New Purchase Experience
by tap0630 on 05/06/2019updated 05/13/2019It was a pleasure working with Fred Anderson Toyota on my new car purchase. Their customer care was exemplary!Uninformed, unreliable and unresponsive
by Sitemed on 05/10/2019Eric sold us 2 new vehicles in April under the condition to have 1 titled in GA where we have an office and in NC where we have the other office. Despite having send the paperwork to our GA office for notarization and signatures they still… titled both in NC. Eric would not return calls or emails. Steve and Scott are managers at the Raleigh location and both washed their hands of the situation simply stating we now have to perform the titling and registration in Ga. No effort or offer to make amends or correct the errors they made were made. This is not a good representation of the Toyota brand.Easy and Friendly
by Frankmig on 05/02/2019updated 05/09/2019I contacted Jody Flemming around noon on April 29 about a special Fred Anderson was running on Tacomas. I stopped by the dealership around 2;30 pm that afternoon with out an appointment. Jody helped me and a few hours later I had a new… 2019 Tacoma 4X4. Jody made me feel welcome and at ease. He took care of everything.Great Team . . . No reason to go anywhere else!
by Craig1234 on 05/03/2019updated 05/09/2019I had a another great experience working with Carl Anderson. After 2 Highlander leases and towards the end of my Tacoma lease, I was contacted by Ken Cobb's team to explore end-of-lease options. Carl and Ken made the decision simple and a… no brainer financially. Great communication from both even when the dealership was extremely busy. I'll see them both again in 36 months!Tim Williams and Fred Anderson Toyota
by WandaAllen on 05/09/2019Tim greeted me when I first entered the dealership with a smile and was very helpful in my request to test drive the 2019 RAV4. He explained the features of the RAV4 and the programs that Fred Anderson dealership offered. Tim guided me… through the purchase process and answered all question and concerned. I felt that I receive a more than fair deal and top-notch professional service and follow-up. I look forward to a continual relationship with Fred Anderson Toyota in Raleigh.New Purchase Experience
by tap0630 on 05/06/2019It was a pleasure working with Fred Anderson Toyota on the purchase of my new car. Their customer care was exemplary!Best Sales person ever.
by MaryBailey78 on 05/05/2019We loved our experience with Jody. He was knowledgeable and helpful. He made sure we knew how to use every feature of our new Rav4. He made sure we left extremely happy. If you are looking for an awesome sales person ask for Jody Fleming.Wonderful!!!
by Toy4runner on 05/04/2019This is my 2nd purchase at fred anderson toyota snd they made it so easy! From purchase to service on my vechicles. They are truly wonderful!Recent Purchasing Experience
by mrmaisonet on 05/02/2019I was so pleased with the efficiency of services provided by Tim. He provided clear answers to all of my questions and he helped me find the best deal possible based on the parameters I gave him. I would definitely seek him out for future… purchases!Amazing Customer Service Highly Recommend!
by segupton on 05/02/2019Eric Garrett, Ken Cobb, Mike Hardy and the team at Fred Anderson Toyota made the car buying process a breeze! They answered all my questions, and never made me feel pressured to make any decisions. They went above and beyond to help get me… the perfect deal on my new car, and I can't thank them enough for their customer service! Highly recommend going to visit Fred Anderson Toyota of Raleigh when purchasing a vehicle, new or used!Great Service / Low pressure
by Dmhaenke on 05/01/2019Michael was very nice and made the process very easy. Low pressure environment and the dealer offers great service plans.Robert Powell was fantastic
by MichaelSilver on 05/01/2019Great salesman well spoken, knowledgeable and willing to hear my car needs. He did a great job.Perfect shopping experience
by Akshat on 05/01/2019Georgiana was very helpful in the entire car shopping experience since the beginning. Out of all the cars I have bought since now, this was by far the best shopping experience and I will definitely recommend both Georgiana and Fred Anderson… if you are out in market looking for a new or used car.
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About our dealership
At Fred Anderson Toyota, we’re excited to share our passion for Toyota's with our customers. From finding the right Toyota for you to crafting a finance plan to covering your car service needs, we’re here to guide you through your automotive journey.
When you purchase a new Toyota or Scion from Fred Anderson Toyota, your new vehicle will come with a complimentary lifetime limited non-factory engine warranty, good at participating dealers. It will also include lifetime oil changes, loaner cars, car washes, and special loyalty discounts. In short, Fred Anderson Toyota offers great prices, and has a special plan that will help you reduce the cost of your new Toyota or Scion.
Browse our online inventory of new and used cars, crossovers, SUV's, and trucks for sale in Raleigh, North Carolina. From the spacious 4Runner to the nimble Camry, we offer a wide selection. Have any questions? Reach out to one of our car experts. 919-787-0099 www.fredandersontoyota.com
What sets us apart
#1 Toyota Dealer in North Carolina!
The Consumer Satisfaction Awards represent an expansion of our annual recognition program for top car dealerships in the U.S. and Canada. The program is intended to compliment our annual Dealer of the Year Award.
#1 Dealer of the Year Award for North Carolina!
DealerRater's Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction!
When you purchase a new Toyota or Scion from Fred Anderson Toyota, your new vehicle will come with a complimentary lifetime limited non-factory engine warranty, good at participating dealers. It will also include lifetime oil changes!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service