Customer Reviews of Johnson Lexus of Raleigh
Review type:
Bought a Mach 1!
Bought a Mach 1!
by Matt George on 03/25/2025What a great experience buying my Mach 1 from Johnson Lexus! Professionalism from beginning to end, everyone who helped me made it an easy and pleasant process… especially thank you Eb for the pics and videos, really reassuring me that I… was getting a wonderful deal while buying from out of state. Cheers!Eb Udofia - Customer Service Skills
by Scott on 02/03/2025updated 02/10/2025Ed's customer service was outstanding. He works hard to provide the best service possible, making car buying an easy experience.Love Lexus
by Tisha on 01/26/2025I just purchased my second Lexus from Eb and he’s a wonderful salesman. He continues to follow up long after the deal is sealed to make sure everything is going smoothly with the vehicle. He will always be my first choice when purchasing a… vehicle.Great service!
by Mike Newsome on 01/18/2025Honestly i was dreading going through the sales process. In the past it always took a long time and by the time i was done i was exhausted. But Ebenezer did a fantastic job through the sales process and made it really easy. He was always… available to answer my calls and took really good care of me. Because of Ebenezer I would definitely buy again from Johnson Lexus.Vehicle Purchase
by S Beverly on 11/20/2024Thank you to Eb Udolfia, Lisa Massey, and the entire Lexus family for making my addition to the Lexus family a flawless experience. Eb was expedient and worked diligently to get me into my new vehicle by ensuring all the t’s were crossed… and all the i’s dotted. I thank you, Ed, for your hard work and dedication; you went well above and beyond to ensure that I had a wonderful experience; it was greatly appreciated.Delightful experience experience!
by Maria on 11/09/2024He helped me find the car that I wanted With patience and understanding my budget with no pressure It was a wonderful experience!Lexus RX
by Nursecherry on 08/26/2024This was a 50th birthday gift to myself. It took some time but Eb came through and found exactly what I was looking for!! Great service from everyone!! 🥰Johnson Lexus of Raleigh - Recent CPO Purchase
by Tannalee on 07/29/2024Great Team at Johnson Lexus. Jackson and Eb were a pleasure to work with and made the purchase process a pleasure. Glad I chose Johnson Lexus.Above and beyond!
by The Humphreys on 06/17/2024Eb was so easy ro work with. He listened to all our requests and delivered the car we love!!! We will forever be customers of johnson lexus!!Thank you for your 5 star review! We appreciate your kind words about our team member, Eb. Our team at Johnson Lexus looks forward to serving you again!
Great Sales team
by Christi on 05/16/2024Eb and the team were very flexible and made our experience quick and easyWe are happy to hear you had a great experience with our team. It was our pleasure to serve you at Johnson Lexus!
They give dealers a good name!
by mrmcmurry on 03/13/2024Got to say my car buying experience with Johnson Lexus was maybe the best I have ever had! It has been a long time since I bought a car from a dealer - 12 years! - but with the experience I had there I would go back there again without… hesitation!Thank you for your great feedback! We are glad you had a wonderful experience at Johnson Lexus. It was our pleasure to assist you!
Eb deserves a raise!
by Sybil on 01/23/2024I thoroughly enjoyed working with Eb! He was everything you’d hope to have in a dealer. Transparent, efficient, and intentional. Really amazing experience!Thank you for your kind words! We appreciate you taking the time to share your great experience with us.
Exceptional Service from Eb Udofia at Johnson Lexus of Raleigh
by Al and Betty on 12/02/2023My husband and I had the pleasure of purchasing two vehicles on the same day from Johnson Lexus of Raleigh, and I cannot express how impressed we were with the exceptional service provided by Eb Udofia! We met Eb when we purchased our very… first Lexus in July 2022, and from the moment we walked into the dealership, we felt like valued customers. One aspect we truly appreciated was Eb's transparency and honesty. There were no hidden surprises or pushy sales tactics. He provided clear explanations of the pricing, financing options, and any additional services, making the entire transaction smooth and stress-free. Moreover, his professionalism, expertise, and dedication to customer satisfaction made the entire experience enjoyable. We are beyond satisfied with the service we received from Eb Udofia at Johnson Lexus of Raleigh. I highly recommend Eb to anyone looking for a seamless and positive car-buying experience. Thank you, Eb, and the entire team at Johnson Lexus of Raleigh for exceeding our expectations!Thank you for your 5 star review! Your kind words have made our day. We are so happy to hear you had an amazing experience at Johnson Lexus!
The worst post-vehicle buying experience EVER!!!
by mparsons on 12/02/2023On 11/10/2023 I purchased a 2016 vehicle with 44,500 miles on it from Johnson Lexus of Raleigh. I originally found the vehicle online and traveled almost 200 miles to purchase it. When I was finally able to inspect the vehicle, the car was… in pretty good condition for a 7-year-old vehicle. However, I noticed that there was a strong smell of antifreeze (coolant). When I asked about it, I was told that there had been a hose that was loose and was assured that the problem was fixed. Well, on or about 11/22/2023, I had a major coolant leak from the vehicle. Thankfully this happened when I pulled into my driveway. I contacted my salesperson, Mr. Udofia, on 11/26/2023 to inform him of the problem to see if Johnson Lexus of Raleigh would be willing to do anything to help remedy the issue. Mr. Udofia, who seems to be the only one who knows how to communicate there, was quick to email me back the next day to tell me he would inform his sales manager of the issue. Because I like to be fair, I have given Johnson Lexus of Raliegh a generous 5 business days to respond. I was expecting at least a courtesy call however here I am on 12/02/2023 and have not heard a thing from them. I guess I thought that because they were a Lexus dealership that the customer service would be top-notch and that they would stand behind, within reason, ANY vehicle they sell you. How foolish of me. Now here I sit with a vehicle that I spent $21k on and cannot drive it because my mechanic's first available opening is on 12/08/2023. Also, there was a delay of a week for Johnson Lexus of Raleigh to process my vehicle registration. Due to the fact that I purchased the vehicle in North Carolina and I live in South Carolina, I was notified by the dealership a few days after purchase that I needed to provide them with some documentation from the state of South Carolina to complete my registration. I promptly called them back (left a message) for some clarification of what they needed and it took them a week to return my call. By the way, I still do not have my license plates. With that being said, I typically do not write reviews but I really felt the need to write this in the hopes of informing anyone thinking about purchasing a vehicle from this dealership to be very cautious of your purchasing decision. I am 51 years old and have purchased numerous vehicles over my lifetime. Some from “roadside” dealers and some from “branded” dealerships such as Johnson Lexus of Raleigh and I have never had such a horrible post-purchase experience. In a nutshell, I have found that the customer service at Johnson Lexus of Raleigh is terrible, and as I see it from the way I have been treated post-purchase, that after they get your money they forget all about you and move on to the next sale. GREED!! I will say that there are several other “branded and higher-end branded” dealerships on the same road as Johnson Lexus of Raleigh that I wish I had stopped at prior to dealing with Johnson’s. If you are in the market for a new or used vehicle, I would recommend checking out these other dealerships first. I’m not sure how much better the post-purchase experience would be anywhere else, but I would definitely say it wouldn’t be worse. Best of luck with your vehicle search!Update 12/08/2023. I am updating my previous review to reflect on my most recent experience with Johnson Lexus of Raleigh. On 12/04/2023 I received 2 voicemails and an email from Mr. Dalton who is the General Manager at Johnson Lexus of Raleigh. To my surprise, he was trying to get a hold of me to work out a resolution to my problem. He was very professional and started the conversation with an apology for the previous lack of communication. It seems that the lack of communication was due to a misunderstanding between others that work at the dealership. Anyway, once this was understood, Mr. Dalton proceeded to explain to me what he had planned as a resolution and I was very impressed with his plan. He stressed that my experience with Johnson Lexus of Raleigh was far from normal and that he was upset that this problem wasn’t dealt with sooner. Also, he was concerned that the vehicle I purchased wasn’t up to their standards and that I did not have a vehicle to drive. So he immediately offered to have the vehicle I purchased shipped back to them for the needed repairs and also sent me an absolutely beautiful 2024 Lexus ES350 to use while waiting for my vehicle to be repaired. In my opinion, his plan was above and beyond all of my expectations especially since I live 200 miles from Johnson Lexus of Raleigh. They still have my vehicle as of this writing but the delay is due to myself. The coolant leak the vehicle had was repaired within 24 hours, but I also requested that while the vehicle is being repaired for the leak that they take a look at some other minor issues. Thankfully, Mr. Dalton agreed to handle my request. Throughout the week Mr. Dalton has kept me thoroughly updated on the status of the repairs (mostly waiting for parts) and I feel very confident that the vehicle will be top-notch when I get it back. I will update on that when I get my vehicle back. Thank you Mr. Dalton and Johnson Lexus of Raleigh for the GREAT customer service!
Michael, we are sorry that your recent experience was not a more positive one. We have shared your feedback with upper management and our General Manager has let us know he has been in touch with you. If there is anything we can do to further assist you, please let us know.
Excellent Customer Service
by Kim on 11/30/2023Johnson Lexus is the best. Eb and the entire team are professionals and courteousThank you for your kind words. Our team at Johnson Lexus looks forward to serving you again!
is350 fSport
by RacerX on 08/10/2023My experience was outstanding! Eb helped me compare models and features with pertinent information and without any pressure. I felt at ease and days later I’m still happy with my purchase and the whole experience.Thank you for sharing your great experience with us! Our team at Johnson Lexus looks forward to serving you again.
Smooth Process
by J on 07/24/2023Eb was a very professional salesperson and helpful throughout the process - I would recommend Johnson Lexus and Eb to anyone interested in their products.Thank you for your 5 star review! We are glad you had a great experience with our team at Johnson Lexus. We look forward to serving you again!
Best car buying experience!
by Tatiana Williams on 06/12/2023This has been by far the best car buying experience. This is my fourth vehicle that I’ve ever purchased and by far this has been the best. I highly recommend this dealership as well as Eb Udofia who was my sales person. Great experience… with top notch people.Thank you for your wonderful feedback! We look forward to serving you again at Johnson Lexus.
Great experience
by elwhite on 04/17/2023Great experience working with Johnson Lexus of Raleigh. Eb Udofia was extremely helpful and easy to work with. The finance manager, Chris, was helpful and quick. Will definitely be a repeat customer.Thank you for your 5 star review! We are glad you had a great experience with our team at Johnson Lexus.
Elite dealership
by ROJO on 04/04/2023The Raleigh dealership is a of the elite dealerships across the nation. My main man Marcus Baldwin is a problem, solver and decision maker, his customer service is beyond reproach. I recommend this dealership and Mr. Baldwin to all my… friends and family.Thank you for 5 stars! We appreciate your great feedback. It is always our pleasure to serve you!
Great experience buying a great car!
by Allison A on 03/30/2023We were so happy to drive away with our awesome new car, but honestly talking with Eb Udofia was the best part of the entire ordeal! Buying a new car can be a long process but he made it very simple and we so enjoyed his conversation!Thank you for sharing your great experience with us! Our team at Johnson Lexus looks forward to serving you again.
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- English
- Chinese
- Spanish
Eb did a great job of making our car buying experience pleasant This is the second time we have bought from him and he is great
by Dim on 02/25/2025