Customer Reviews of Westgate Chrysler Jeep Dodge Ram
Review type:
Very rare experience
Terrible customer service
by Thomas on 04/19/2025FULL OF [non-permissible content removed]. They don't honor their we owe's. I bought a car over a month ago have a yet to have the issues fixed. Seat belts cover hanging off because seat belts keep getting stuck. Back up cam showing upside… down. No one wants to ever answer the phone or if you do get someone they don't know nothing and have to call you back. All they care about is getting the sale. i went in for the services and I waited for 9 hrs for them to get nothing completed stay awayBEWARE
by Scott Bolden on 03/20/2025If I could give them negative stars I would. They sold me a 2017 Ford F150 on Sunday. They first tried to get me to pay for $799 on a Lojack system and "window Tinting". This price was not advertised and was above and beyond their… advertised price. I am considering a complaint to DMV license and theft on that issue, but wait to gets worse. I told them no, and was going to walk until they agreed to not charge me for it (BTW, dealer cost on that unit is $80 and there was no tint applied to the truck). We drove the truck 25 miles home with no issues. On Monday we drove the truck and noticed an issue with it shifting from the 3 to 4 gears. A bad, Bad issue. I took the F 150 to my local Ford dealer for diagnostics. Come to find out that the transmission was 4 quarts low on fluid (its a sealed system so you can't check it) and the fluid was burnt. Ford tried to refill the fluid and change the filter, but the damage was done. Now, I am forced to pay another $8000 for a reman transmission. It seems like checking and flushing the transmission is the least that a large dealer could do before putting a vehicle up for sale. But, nope, they didn't bother. My local Ford dealership was appalled that they did this. My advice? Stay FAR FAR away from Westgate. It's not worth the risk. Shame on you Westgate. I hope you sleep well at night knowing what you are doing. The idiotic Lojack (which doesn't benefit anyone but you in reality) and the lie about window tint is bad enough, but to not even check a major component in a vehicle that you put up for sale and risk your reputation is absolutely unforgivable.DON'T BUY A VEHICLE HERE EVEN IF YOUR LIFE DEPENDS ON IT!!
by Doglover on 06/17/2024This place does not care about their customer's as soon as 10 minutes after you drive off with your vehicle. They have a horrid reputation for good reason. I never thought to read reviews before I went to purchase a vehicle but now I must… warn others you should take your hard earned money and business anywhere else. Maybe the reason the sales guy ignores you and any questions you have after your purchase because he told me they work on salary and nit commission. Even though I told him (after buying my car for $50,000) that my husband was next in store to spend 65K on a truck soon, it still did not make a difference to the salesman, named Eric, because after only a few questions, he stopped answering and texting. Phony and fake and uncaring place. BEWARE and be careful because you have now been fully warned. They say this all is because the owner of this place doesn't care eitherCause major motor issues and essentially destroyed my car stay away
by Chris on 05/11/2024This was by far the worst experience I've ever had with a company in my life. Brought my car in for brakes and was told my radiator was cracked. After "fixing" my radiator the car started overheating it took them 4 months to resolve it… after causing massive problems. 3,000 miles later the car started having issues again. They refuse to stand by their work and basically destroyed my car. When I took it to another mechanic they said they'll work that was done with shoddy bolts were over tightened and snapped other parts were damaged when being removed and replaced.Westgate Chrysler Certifies and Sells Damaged Vehicles
by Doug Main on 09/28/2023Buyer Beware!! I bought a 2020 Pacifica from Westgate in August. A month later the check engine light comes on. I go to get it checked out only to learn that the van has damaged to underneath (oil pan had shifted and leaking, damage to… the radiator frame, exhaust, heatshields and a few more things. They certified and sold a damaged vehicle. For a week, we had made numerous calls and left messages - no response. Finally left a negative review on Google and got a response. Called them Monday - they said that it would be investigated and I would get a call back. Well, 4 days later - no response.Doug, we apologize for the inconvenience you’ve experienced and would like to assure you that this is not the level of service we strive to provide. We value your business and please know that we are actively working to address this situation. We are reviewing your case internally and will keep you updated on any progress. In the meantime, if you have any additional details you would like to share with us, please let us know. We value you as a customer and want to make things right!
They sell used cars with HUGE problems
by Mary Adams on 09/26/2023These people knowingly sold me a car that needed a full transmission replacement. I drove off the lot and error codes started popping up. Well,they refused to talk to me and now I have to spend 8k on a new transmission within a week of… owning the car. They are terrible people who don't care about their customers! Warning to everyone else and a reminder to those who were scammed like me to submit a complaint to the NC attorney general! Westgate also likes to trick people by asking for their contact info in these reviews. Well, Google will take the reviews down if you provide that info. Westgate knows exactly who all these angry customers are and are being cheeky with their responses pretending to care.Thank you for bringing this to our attention, Mary. Providing our customers with quality, reliable vehicles is our top priority, so we take feedback like this very seriously. Please contact us directly at 919-899-7469 so we can address your concerns. We are committed to resolving this and regaining your trust as a valued customer. Thank you again for your understanding and we apologize for any inconvenience that this has caused.
Very rare experience
by Andy Francis on 09/23/2023If it wasn't for Humza, we wouldn't have bought our truck. Absolutely incredible salesman who never gave me a moment of pressure and was so incredibly patient with my 100 questions I probably asked. He brought me a truck to drive that was… even better than what I had hoped for, and we bought that truck! Give this guy a raise and keep him - employees like this are nearly impossible to find! Most dealers don't care as long as they make their dollar. I never felt that way and every single person, from Johnny in internet sales, to Humza, to Kevin, and Mr.Ahmed, everyone was absolutely incredible and made this a fun and relaxing experience for my entire family. Thank you all so much. We love our truck and we love this dealer!Wow! Thank you and congratulations on your new truck, Andy! Humza is an incredible asset to the team and we feel lucky to have him here with us at Westgate Chrysler Jeep Dodge Ram! He understands the importance of forming relationships with his customers in order to get them into the perfect vehicle! Should you be in need of further automotive assistance, please feel free to reach out, our whole team would be more than happy to help! Take care and have a great day!
Worst Car Buying Experience Ever
by Chase RC on 09/11/2023Really disappointed with my experience at Westgate Chrysler Jeep Dodge Ram-Raleigh NC location. I had a scheduled appointment today at 12 noon to take a look at a used 2021 Jeep Compass. When me and my pregnant wife arrive we see they had… pulled the vehicle up to the front of Jeep store. The sales rep Faraq greeted me and my wife letting us know the SUV we were interested in was this one at the front of the store. Me and my wife inspect the Jeep Compass finding it was not quite as advertised online. The vehicle had many scratches on almost every body panel and the vehicle clearly had not been detailed either as they’re were fresh stains on the back seat. I discuss the issues with the vehicle with Faraq who assures me most of the issues can be resolved by their detailing team. I tell Faraq we’re interested in test driving the vehicle but would like to discuss vehicle pricing since it’s not as advertised online. Faraq tells me he will bring my concerns to the sales manager Matt and grab the keys to the vehicle so we can test drive it. A few minutes later and the sales manager Matt comes out of the office to meet me. The sales manager Matt addresses the vehicle concerns I have and let’s me know he will see what he can do on pricing. He also ask if I was doing a trade in. I informed I was doing a trade in and I showed him two trade offers I had on the vehicle. On Westgates website it says they will beat the trade offer you have by $500. I bring this up to Matt and he try’s to say that all depends on your vehicle condition. I advised him that is not what is advertised on their website and show him the website fine print. Matt just nods his head and tells me our sales rep would be right out with the keys so we could test drive the Jeep Compass. About 20-25 min go by and we’re still waiting for our sales rep to come out. Finally Faraq comes out to let us know they just sold the vehicle we were about to test drive. I confront Faraq about the situation and request to speak with the manager. Faraq goes to notify the manager that I want to speak with him. Another 20 min go by. At this point I have to request again to speak with the manager. 10 min go by and finally the sales manager Matt comes out. Matt informs me that they sold the vehicle we we’re just going to test drive. I let Matt know that it was bad business and unethical for them to have us drive 30 minutes to their dealership for a scheduled appointment to see this vehicle and right when we’re about to test drive it they sell it to another person who didn’t even have an appointment to see it. I also told him that it was interesting that they quickly sold the vehicle right after I discussed the trade value of my car with him and the deal on their website about beating a trade offer by $500. It was clear they didn’t want to honor the website agreement. Matt handed me back the key to my vehicle and showed me the exit door. He would not acknowledge any issues I brought up or confronted him about. I am very disappointed in the shady and unethical business dealings at the Westgate Raleigh location. If you question them on pricing or try to get them to honor the trade agreement they advertise online they will show you the door letting you know they can’t do business with you. I hope no one else has to go through this experience. Avoid making the mistake of trying to buy a car here!Chase, your business is our priority and we would like nothing more than to resolve this situation as soon as possible. Please call us at 919-899-7469 so that we can discuss how we can make this right. Thank you for bringing this situation to our attention and we look forward to reconnecting with you.
Excellent customer service
by Joe R on 08/23/2023We were looking for a Toyota Rav4 for my wife and we did find one at Westgate. The young man Hazeem did find the car we were looking for at a reasonable price and the entire process was very smooth. We will go back in future to find a car… for me.Congratulations on your new Toyota Rav4, Joe! We are very happy to hear you’ve had a positive car-buying experience with Hazeem! At Westgate Chrysler Jeep Dodge Ram we always want our customers to feel guided in the right direction and beyond satisfied with their purchases! We hope you will never hesitate to reach out should you be in need of future automotive assistance!
Westgate for life! Have bought a car for my all family from Westgate
by George T on 07/23/2023Working with all the sales people and finance has been the best experience I have had in a long time at a car dealership. Bought a new Jeep Grand wagoneer from the brier creek location in 22 and bought 2 used car from the Rolls Royce… dealership for my wife and son and had amazing experiences at both.Thank you, George! We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. We’ll make sure that the team knows how pleased you are with their service. Until next time, safe travels!
Jeep Gladiator Rubicon
by Titus on 07/22/2023Have been getting my new Jeep serviced at westgate since I purchased it new. Every time an oil change is due, I feel like I get red carpet treatment. Appointments have always been punctual, they always offer a courtesy ride and I haven’t… had any question left unanswered. 5 star!Hi Titus, we want nothing but the best for our customers and we're so happy you had such a great service experience with us! All of us here at Westgate Chrysler Jeep Dodge Ram, thank you for the kind review and please don’t hesitate to reach out, we are here to help!
New gladiator purchase
by Titus B on 07/22/2023First time buying a new vehicle, decided to buy from Westgate. Top notch experience! Staff helped me understand my options, cost and warranty. They were courteous and knowledge to answer all of my questions even after the purchase. I… plan to buy another Jeep in the near future and it will be at Westgate Jeep.Titus, buying a new car is an important decision, and we can't thank you enough for choosing Westgate Chrysler Jeep Dodge Ram to help guide you through it! We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new Jeep Gladiator and look forward to seeing you again soon!
Excellent Service Department
by Gary Powers on 07/05/2023We have taken our vehicles to this dealership for all routine, maintenance, and any warranty needs. With each visit, we were greeted by a professional that listen to all of our needs. Our vehicle was finished as promised, and was returned… to us cleanedAmazing news, Gary! We pride ourselves on providing the highest quality of service, ensuring that our customers drive away from Westgate Chrysler Jeep Dodge Ram fully satisfied. Thank you for the support and please let us know if you need anything down the road!
Excellent Experience
by Gary Powers on 07/05/2023In the last seven months, my family has purchased two vehicles from this dealership. With each purchase, we were treated with the upmost professionalism by the entire staff. I highly recommend this dealership.Thank you so much for your thoughtful review, Gary! We appreciate your time and the extra effort it takes to provide your feedback. We strive to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you will! On behalf of your friends here at Westgate Chrysler Jeep Dodge Ram, we look forward to serving you again soon!
Exceptional Experience at Westgate Car dealership
by Patrick Brennan on 06/22/2023I recently had the pleasure of visiting Westgate Car Dealership, and I must say that it was an outstanding experience from start to finish. The level of professionalism, the quality of service, and the vast selection of vehicles truly set… this dealership apart. Allow me to share the highlights of my visit and why I highly recommend Westgate to anyone in search of their next car. First and foremost, the staff at Westgate is incredibly knowledgeable, friendly, and approachable. From the moment I stepped foot into the dealership, I was warmly greeted and made to feel like a valued customer. The sales team listened attentively to my needs and preferences, providing me with expert advice and guidance throughout the entire process. Their professionalism and commitment to customer satisfaction were truly commendable. One aspect that impressed me the most was the extensive inventory available at Westgate. Whether you're looking for a sleek sedan, a spacious SUV, or a sporty coupe, they have it all. Lastly, I would like to mention the exceptional after-sales service I received at Westgate. They went above and beyond to ensure my satisfaction even after the purchase was complete. From scheduling regular maintenance appointments to promptly addressing any concerns I had, their commitment to customer care was evident at every step.Wow, thank you, Patrick! We are very grateful to receive your five-star rating and recommendation! What you've described is everything that Westgate Chrysler Jeep Dodge Ram stands for. Our staff enjoys creating a trustworthy atmosphere where our customers feel respected and guided in the right direction. We couldn’t ask for nicer feedback and thank you for taking the time to share it!
Sold Wrecked Vehicle as CPO
by Madison Shoemaker on 03/29/2023BUYER BEWARE—this dealership sold me a Grand Cherokee with concealed FRAME DAMAGE under the guise of a Certified Pre-Owned vehicle on 02/22. This was confirmed to me by none other than their OWN body shop. Took a week for the owner to agree… that my money was to be refunded (03/10). Sales manager had to cut the check, who gave me the run around for a week, then quit/was fired (?). On 03/24, I am told that now, the owner has to write the check, but he is out of town. Today, 03/28, he wants to “meet” with me. About what? There is nothing to discuss. They promised a refund. I would take your business elsewhere. They owe me $38,000 for a vehicle I have not possession of since 03/03. I am 24 and this was my first car buying experience. Now, I’ve got two car loans and a weight on my shoulders. What I don’t have is the $13,000 cash I used for a down payment.TRACKERS ON CAR
by John doe on 03/16/2023*DO NOT BUY FROM THIS DEALERSHIP* they put trackers on your car that will mess with mechanics being able to communicate with the ecu, and they do not tell you about it. My boyfriend bought a car from them and within driving it 300 miles it… had 5 check engine codes. It took 3 days for someone to answer us, and they wanted to talk over text. We asked to speak to the manager multiple times but never ever got one call back. They will not tell you everything wrong with the car. Go anywhere else but here.Great experience!!!
by Michael on 01/25/2023The staff at Westgate goes above and beyond to make the customer experience one to remember.In the holiday spirit
by Pete C on 12/12/2022Even though this last weekend saw the weather turn rainy and cold, I had a thoroughly enjoyable and efficient experience at Westgate. Trading in my 2007 Toyota, I thought, would be problematic but it totally wasn’t. The Jeep Grand… Cherokee L I wanted was available and I was able to test drive and check it out and then signing all the paperwork was a breeze. It was a great early Christmas present for myself and couldn’t be more satisfied.Absolute Trash
by Hale on 10/12/2022Do not get a car from here. Absolute horrible experience with multiple people. Blatant lies and false promises. Burning and turning vehicles: I was excited to finance a car for $20k, and 2 days later the vehicle broke down, got towed,… without a car for 3 days. Afterwards, had to fix an AC actuator, shocks,brakes,rotors,and more. All in all spent roughly $2500. Oh and 1 week later, rear tire blew out and that was another $350, and 3 hours waiting at the shop. All while I still til this day have 30 day tags on the vehicle. Horrible experience, dishonest and denied claims, not the way to do business.Amazing deal on an amazing car!!
by Claire Reid on 10/05/2022Everyone in the Dodge Ram dealership were fabulous! Amazing hospitality and everyone was so nice, everyone that I talked to was very nice and helped me walk through my first car purchase. :)Hi Claire, thank you for sharing your review! We're so happy that our team was amazing during your first purchase! We appreciate your business and hope you enjoy your first vehicle!
Westgate in greater Raleigh is proud to serve Durham, Garner and Cary, NC with quality Chrysler, Jeep, Ram and Dodge vehicles. With the latest models like the Jeep Grand Cherokee, the Chrysler 200 & 300, Jeep Patriot, Jeep Compass, Dodge Charger, Dodge Grand Caravan and the full RAM Truck line we carry vehicles to fit everyone's needs. Come over and visit us at 6421 Old Westgate Rd and test drive a new 2016-2017 Chrysler, Jeep, Dodge, Ram or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.
We carry a variety of used cars in Raleigh for you to choose from, all of which have gone through our detailed quality inspection before made available on the lot. We offer car loan and leasing in Raleigh so you can get into the new Chrysler, Jeep, Dodge, Ram or used car you want without a problem.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Spanish
Wow! Thank you and congratulations on your new truck, Andy! Humza is an incredible asset to the team and we feel lucky to have him here with us at Westgate Chrysler Jeep Dodge Ram! He understands the importance of forming relationships with his customers in order to get them into the perfect vehicle! Should you be in need of further automotive assistance, please feel free to reach out, our whole team would be more than happy to help! Take care and have a great day!
by Westgate ChryslerJeepDodgeRam on 09/25/2023