Customer Reviews of Westgate Chrysler Jeep Dodge Ram
Review type:
Very rare experience
by Andy Francis on 09/23/2023
If it wasn't for Humza, we wouldn't have bought our truck. Absolutely incredible salesman who never gave me a moment of pressure and was so incredibly patient with my 100 questions I probably asked. He brought me a truck to drive that was… even better than what I had hoped for, and we bought that truck! Give this guy a raise and keep him - employees like this are nearly impossible to find! Most dealers don't care as long as they make their dollar. I never felt that way and every single person, from Johnny in internet sales, to Humza, to Kevin, and Mr.Ahmed, everyone was absolutely incredible and made this a fun and relaxing experience for my entire family. Thank you all so much. We love our truck and we love this dealer!
77 reviews
Sort by:
Sold Reset Check Engine Light
by Jordan on 08/19/2022Westgate Chrysler sold me a vehicle that had it's check engine light reset to hide issues 244 miles before I purchased it from them. 1 week after purchase it overheated and needed a $3k+ repair. The warranty company that Westgate Chrysler… sold me the warranty from investigated for 3 weeks and denied my claim. They found the vehicles check engine light was reset 244 miles before my purchase and the same code reappeared needing fixed. Westgate Chrysler management has refused to talk to me, but told their salesperson to tell me it was sold "as is" and they don't have to stand behind the used cars they sell because NC doesn't have a lemon law for used cars. They were proud to say it's not their problem once you buy from them.Wrecked my truck when there for Recall work
by James on 08/03/2022Took my truck in for recall work and one of their employees ran into the left side of the bed. The quarter is dented, the fender flair is destroyed and don’t know what damage is not readily visible. They gave me no loaner vehicle, said… would repair the damage and that’s it. No compensation for my time, no truck to use while it is getting fixed, basically the GM’s position was that this was no worse than a parking lot door ding and so that I should just accept that they are going to do the absolute minimum to fix the situation. This truck is a 2020 3500 Laramie with 1691 miles on it and was there for a recall. They wrecked what was essentially a new vehicle when it HAD to be there for the recall work and I am just supposed to live with this result ? They don’t even deserve 1 star.Here we are 4 months later and the truck still isn’t repaired, Westgate has made no attempt to remedy the situation and apparently just doesn’t care. I just read their Service dept write up saying they will provide a loaner vehicle for repairs over $500. I guess this doesn’t apply to when their service department wrecks the vehicle. I suppose they plan to run along beside you while you are driving to make the needed repairs from where they wrecked the truck? They refused to provide me a loaner after THEY wrecked my truck!!! How do these folks stay in business? I have also a complaint with Ram and they have yet to make it right. Unbelievable poor service all around!!!
Don’t Buy Anything!!
by Anna Kerr on 04/11/2022I bought a used Jeep Wrangler from these people. The front end shook all the way home. Tires had not been rotated in god knows when. I had to get new rear brakes and rotors the very next day. Tire shop told me it was dangerous, they… shouldn’t have let me drive it home like that. 2 days later, check engine light comes on. They didn’t check this thing out at all. Multi Point Inspection my ass!Hi Anna, We regret to hear that you are unsatisfied with your recent experience, and we’d like to help address these concerns to improve the situation. We encourage you to reach out at your earliest convenience and discuss this with us when you have the chance. Thank you,
I reached out like you said, 2 hours ago and have heard nothing back. I see how y’all roll. Y’all put me in danger! You should be ashamed.
Inmates running the show.
by Liedto1 on 10/17/2021I bought a vehicle from the dealer. I purchased the extended warranty and GAP insurance at the time. 5 months later I am ready to change careers and need to sell the vehicle. I have tried to cancel the warranty and insurance. It can only… be done throught the dealer. I have called, left messages for 5 straight days. They receptionist recognizes my phone number as I'm sure the finance department also does. One time I gave a fake name and my call was then answered by a man in finance. He picked up the phone and said " I don't give [non-permissible content removed], I'm not calling him" Then he hung up. He wanted me to know that he was in charge and he was not going to call me or cancel the policies. I hope the owner reads this and immediately fires the man who is running the finance dept. I don't expect much from the general manager to correct this behavior, He obviously has let the employees take over the owners business.First Impressions are everything
by Samuel Anderson on 09/30/2021Today I drove over 25 min . To find out not to do business with this place. I made a appointment Apon arrival I was greeted by a gentleman who told me the vehicle I was there see wasn't there. And he couldn't find my appointment.… So l left call the Dealership from my truck. To see how this misunderstanding acured. The Sales person on the phone gave me her name and told me to come back assured me the vehicle was there. She told me she had the keys in her name. Told me to ask for her but come back. Back across the lot I go big lot no parking. Right. Now I ask the. Not to nice lady at the Desk for The Sales person I talked to on the phone. Surprisingly I find out she not a Sales person so I need to talk to someone else. 10 min later after several pages for a Sales representative. 5 Volchers show up. I felt totally uncomfortable and treated like a mark. Funny thing is I have a pre-approved loan . Lol I'll find the Truck I want . Trust me. But this place at first transactions is bad from the start. Just imagine later transactions. Nope. Nope NopeDon’t do it
by LB on 03/03/2021Was lied to multiple times about a truck I pre-ordered months ago. From the sales team to the general manager, these guys are a joke. Please don’t be dumb enough to do business with these guys unless you’re in the business to lose money and… get ripped off.Crappy service
by Lauren George on 02/08/2021I haven’t even gotten my car fixed yet, but the customer service at this place is atrocious. I have done more waiting at the place for a loaner vehicle than I think it would take to actually fix my car. I would recommend going elsewhere for… service if you want anything done in a timely manner. I will not be coming back after this.Free coffee and fast service
by Great on 01/29/2021updated 02/04/2021Free coffee and fast serviceDisappointed
by Gerald on 08/04/2020I recently went to this dealership to test drive a Jeep Grand Cherokee. The sales person they teamed me with did not wear a face covering the entire time we interacted. While I was test driving the vehicle, the gas light came on and the… paddle shifts were disabled. I suggest that you be more diligent enforcing proper safety procedures for your customers and staff. I am considering buying a vehicle from this dealership but, I would request a different sales person.They employ a salesman with no integrity or professionalism
by Salesman Bill Hapgood is unprofessional on 12/18/2019Salesman Bill Hapgood has no integrity and should not be selling cars. I test drove an Alfa Romeo this past weekend, agreed on a cash price, and had a confirmed appointment to pick up the vehicle this evening at 520pm. Drove 1 hr and 20 min… (Greensboro to Raleigh) with cashiers check in hand, and when I’m 10 min away he sends a text message telling me he sold the vehicle. I immediately call him to ask why he would even show the vehicle to someone else when he already confirmed the sale to me and his response was “alot of people make deals and say they are coming and they do not show up”. When I told him I was 10 min away he told me not to come because the vehicle was already gone! I arrived to the dealership before the scheduled 520p appt, spoke to a sales manager and showed him my phone with all our correspondence and a bank cashiers check from for the vehicle. Bill Hapgood never once apologized to me. He walked by me outside as I was leaving, looked down to the sidewalk, shook his head and continued walking past me without uttering one word. Funny how the day I was test driving the car, he went on and on about being in the business for 20+ years, sharing his religion with me and so on. He is a fraud, fake, his word means nothing, and I hope corporate reads my review and addresses his actions accordingly.First Time Purchase with Great Sales and Staff
by KBarnes12 on 09/11/2017I highly recommend Westgate! Great selection of vehicles! Great team! Eddie was very helpful with helping with my purchase and they continue to be helpful! Great great great!Once the deal is done, they're done with you
by Customer_CJ on 09/05/2017Extremely poor work ethic and professionalism. I purchased a vehicle from this dealership and after weeks of waiting for my license plate from the DMV I got a bit nervous about receiving it before the temporary tag expired. The DMV… informed me that no information on the vehicle had been submitted to them and to contact the dealership where I purchased the vehicle. I called Westgate and spoke to the Title clerk. She informed me that she had not submitted for my tag and then sent me to their finance department. Finally I found out that they never did anything with my paperwork because there was a $110 balance. Naturally I wondered when were they going to call me or notify me in some way. It's been over 3 weeks, one would think someone would have picked up the phone and called the customer. What would have happened if I didn't inquire? I brought a check for over $30,000 to them to purchase a vehicle all cash but because of their negligence the tags are expiring and I cannot drive the car. Can you imagine the frustration... One would think that a car dealership would have some level of competency in communicating with customers. I guess once they 'close the deal' they couldn't care less what happens to the customer.Great Experience!
by kmccann2 on 04/02/2016I had such a great experience working with Westgate Chrysler Jeep Dodge Ram. I have previously purchased vehicles from Westgate Imports. I learned that the Chrysler Jeep Dodge Ram was owned by the same person. My family and I have always… had such a great experience with Westgate Imports, so when I was ready for a Jeep it was a easy decision. Wes Parker was my Sales Representative for both my most recent purchase of my Jeep Wrangler and my previous purchase of my Jeep Cherokee. I find that they have the best prices around ( with tons of research!). I did not feel any pressure while deciding which vehicle was the right one for me. From start to finish, it was a pleasant experience. Once deciding, I was in and out of the dealership in less than an hour. Everyone I worked with ( Wes, Sales Manager, Finance Specialist, Receptionist) was super nice and polite.Awesome Service with Gregg Jacobs
by ngaither on 09/13/2015I just recently bought a VW Passat with Gregg Jacobs at Westgate Jeep Dealership. He was absolutely amazing and I really enjoyed working with him. He was knowledgeable, helpful, and courteous. I would definitely work with him again. :)Phenomenal Service
by Moore1178 on 09/06/2015My husband and I just had an amazing car buying experience at Westgate with Tom Mascia. We went to Westgate because they were one of two dealerships who carried a particular vehicle that we wanted. When we arrived, we were able to browse… the truck without immediately being hounded. When someone did come out, it was Tom...he talked with us, but didn't push. He gave us some time to ourselves and when we were ready to talk numbers Tom went above and beyond to simplify everything and make it painless. We would definitely be back to see Tom and Wesgate for our next vehicles.Thank you Oba Goodson
by mamoyo80 on 09/05/2015Bought a Grand Cherokee and Oba Goodson was very helpful & thorough. He was patient with me when l asked him millions of questions. Ask for himHighly recommend Tom M !
by Snwolfenbarger on 09/03/2015My experience at Westgate was amazing thanks to a wonderful salesmen named Tom M. He made me feel comfortable and relaxed. When I finally found the car I desired he did everything in his power to do so. I felt like I was dealing with a… friend rather than a car sales man. I received the car of my dreams and am a very happy customer thanks to Tom and his team.Review for Westgate and Danny Markadakis
by dgsmart on 09/01/2015Danny Markadakis was an amazing salesman and made my whole family comfortable and happy with the purchase. He was friendly, easy to talk to, and kept everything simple. This was the best car buying experience we have ever had and it was… because of Danny. A million thanks to him and Westgate.Happy Customer : )
by Kstarwill on 06/07/2015My experience was really smooth. Keith Perry took care of me as soon as I walked up. Along with the help of Garrett, they both made sure I felt comfortable with my purchase. They worked hard to accommodate my needs. Keith took the time… to go over the features of my car with me and has reached out to me since to make sure all is well. It was a good experience and I'm in love with my car.An honest review
by jroberts83 on 06/04/2015I had a great experience at Westgate. I came in with a car and amount in mind, and I left driving the exact car I wanted within my original budget. With Richard Grizzard's help, I even got some of the additional features I wanted included… in that price. I will say, however, that I did spend more of my afternoon there than I had expected, but again, Richard was very helpful in explaining where we were in the process and I think he was doing what he could to keep everything moving on track. Overall, I'm completely satisfied with my purchase and with all the folks there who helped ensure I drove away happy.Salesman Tom Mascia
by fireman32 on 06/05/2015I just got home after buying a car with Tom Mascia at Westgate Jeep. Tom was the nicest salesman I have ever dealt with and he never once pressured me to buy. I would recommend Tom and Westgate to all my friends and family
About our dealership
Westgate in greater Raleigh is proud to serve Durham, Garner and Cary, NC with quality Chrysler, Jeep, Ram and Dodge vehicles. With the latest models like the Jeep Grand Cherokee, the Chrysler 200 & 300, Jeep Patriot, Jeep Compass, Dodge Charger, Dodge Grand Caravan and the full RAM Truck line we carry vehicles to fit everyone's needs. Come over and visit us at 6421 Old Westgate Rd and test drive a new 2016-2017 Chrysler, Jeep, Dodge, Ram or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.
We carry a variety of used cars in Raleigh for you to choose from, all of which have gone through our detailed quality inspection before made available on the lot. We offer car loan and leasing in Raleigh so you can get into the new Chrysler, Jeep, Dodge, Ram or used car you want without a problem.
What sets us apart
Free Loaner Car: Receive a complimentary Loaner or Rental Car with any repairs over $500 at Westgate Chrysler Jeep Dodge RAM.
*https://www.westgatechryslerjeepdodge.com/westgate-for-life.htm
100,000 mile Engine Guarantee: Warranty covering engine breakdown up to 100,000 miles. This warranty is valid with the purchase of a new vehicle from Westgate Chrysler Jeep Dodge RAM (Diesel, Heavy Duty, Commercial Vehicles and SRT Models excluded,
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (1)
- Spanish
Wow! Thank you and congratulations on your new truck, Andy! Humza is an incredible asset to the team and we feel lucky to have him here with us at Westgate Chrysler Jeep Dodge Ram! He understands the importance of forming relationships with his customers in order to get them into the perfect vehicle! Should you be in need of further automotive assistance, please feel free to reach out, our whole team would be more than happy to help! Take care and have a great day!
by Westgate ChryslerJeepDodgeRam on 09/25/2023