Town & Country Toyota
Customer Reviews of Town & Country Toyota
Review type:
Great Experience
Hi Barry, thank you for taking the time to leave a review for us at Town and Country Toyota. We're happy we could meet your expectations!
Great Experience
by Barry C on 03/31/2025updated 04/08/2025Great dealership. Team worked hard to make deal happen around our schedule. Thank you for great experienceHi Barry, thank you for taking the time to leave a review for us at Town and Country Toyota. We're happy we could meet your expectations!
Hi Barry, thank you for taking the time to leave a review for us at Town and Country Toyota. We're happy we could meet your expectations!
Real Professionals
by Pswilson32 on 03/29/2025updated 04/04/2025Really professional in all aspectsHi, we are so pleased you enjoyed your visit to Town and Country Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
Sales
by Bgaudioso on 03/27/2025updated 04/03/2025Excellent service everyone was professional, courteous, and knowledgeable made me feel comfortable in this purchaseThank you again for taking the time to let us know how we did. We hope you have a great day!
Thanks!
by Lisaand on 03/29/2025Great and efficient helpHello, thank you for the high star rating! We look forward to your next visit! Take care!
Jeff is amazing
by OscarAtwill on 03/22/2025updated 03/28/2025Helpful, asked every question I had, nice guy, good salesmen - 10/10 -OscarHi there, thank you for taking the time to let us know how we did. We do hope we can be of assistance in the future. Take care!
Sales
by jhsears77 on 03/21/2025updated 03/28/2025Great experience with personalized customer care.i would recommend this dealership to a friend. Aysar was a fantastic help and Zach at the front desk was stellar.Hi there, thank you for taking the time to let us know how we did. We do hope we can be of assistance in the future. Take care!
2020 used tacoma purchase
by twilsey1 on 03/03/2025I dealt with Shan the used car manager vs talking with a salesman to avoid the back and forth of the typical deal transaction. And I have to say there is nothing I could have expected to go smoother or more transparent. I got a straigt up… answer what the truck could sell for and what my trade was worth. Shan actually won the deal over by adding an extra 500 to my trade in. Very pleased and will be refering anyone in the Charlotte area that is interested in a Toyota to this dealership. thank you Again Shan.Hi, it's experiences like yours that really keep us motivated! Thanks for taking the time to leave us this information about your recent visit. Take care!
New car
by Adam H. on 02/18/2025updated 02/25/2025Great experience working with Ziggy at Town and Country Toyota. Friendly, honest, and very professional to work with.Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Very efficient process
by WMT--NC on 02/03/2025updated 02/10/2025All the sales staff and managers were helpful and pleasant to deal with. Negotiations were relatively painless. They did what they said they would do. We've bought a number of cars from them over the years.Hi there, we are very happy we could provide you with a positive experience. We're looking forward to your next visit with us! Have a great day.
Best purchasing experience!
by Chase M on 02/07/2025Zach, Rodney, and Mike made purchasing my new car a breeze. They all went above and beyond, didn’t try to sell me stuff I didn’t need, and made the process so efficient and easy. I left the same afternoon with a new car!Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Grand Highlander
by Tuxedo22 on 01/26/2025updated 02/03/2025Charles was very helpful and pleasant to work with. He was very accomodating as well. The Grandhighlander drives well. Very pleased with my purchaseHi there, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Buyer Beware
by Giulianibonn on 01/20/2025I bought a used car after my car was demolished by a tree falling on it during Hurricane Helene. I was staying at a rental having moved recently from Florida. My car was 14 years old and had only 70 mileage. Having never used the comp or… collision coverage, I had just dropped them. Not only did I lose my only means of transportation but I was displaced to Greenville SC. Since the rental property was under repairs the sales manager said he would have my tag and title mailed to them and the sales person said he would call me to get an updated address to overnight them. Four weeks had passed and no calls. I called the sales manager who gave me the run around about DMV delays but he would email them and call on Monday. He never did. Another week goes by and I call leave him a vmx and email him no response. So I checked my sales paperwork to get finance manager info to call him. I look to see that they charged 899 dollars for administration fee, taxed it, { which is not taxable or allowed without notice to me)doubled charged for tag. I called finance Mgr to confirm where tag would be mailed. He had no idea about sending to dealer as it is always mailed to buyers address given. I confronted him about the overcharged and he suggested I come in and go over it. They are 2 hours away. I hung up called DMV who confirmed the tag was mailed Jan 3nd and this was now Jan 9th. I emailed the sales manager to let him know he lied to me and about his overcharged. Not only did he take advantage of a Helene victim but I am a senior citizen. I am mailing a complaint to the General Manager and BBB. I came in upset that I had to buy a car at all as it was not budgeted into my move and they knew this and still took advantage of a single 67 year old woman.We would like the opportunity to address your concerns. Please reach out to our General Manager directly at (704) 557-0586 when you have a chance. Thank you for reaching out.
Great communication
by Ermis Family on 01/19/2025Over all process was so smooth. Open communication, great customer serviceThank you for taking the time to let us know how we did. We hope you have a great day!
Camry purchase
by Like my car on 12/14/2024updated 12/20/2024Salesman was very patient and knowledgeable about the vehicleThank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
Great purchasing experience!
by Anne S. on 12/11/2024updated 12/19/2024Town & country gave me a great trade in value on my vehicle and made getting into the new vehicle seamless.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Vehicle > Dealership
by Car > dealer on 12/06/2024My experience at Town and Country Toyota in Charlotte was absolutely awful. My purchase was about supply and demand. They had one of the few new 2024 gen 5 4Runners still available. I endured only because of the vehicle. Otherwise , I would… not recommend this dealership whatsoever. They misrepresented multiple facets of the purchase. They may have made a couple dollars on this specific deal but they have lost a lifelong Toyota customer. And to be clear I purchased the same vehicle from another dealership 4 months prior, so I do have a frame of reference what the standard should be. Love the vehicle, Town and Country was abysmal.Hi there, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Town and Country Toyota (704) 557-0586
Charles was great
by zachary on 11/30/2024updated 12/06/2024I went to another dealership earlier in the day for the exact same car and couldn’t come to an agreement. Came to this one and bought the car in under an hour!Zachary, we are so pleased you enjoyed your visit to Town and Country Toyota! If you have any further questions, please give us a call. We're always happy to help!
Great Experience
by cnichols on 12/03/2024we were thrilled with the treatment we received purchasing a new 2025 Highlander at Town and Country Toyota. George and Zig were caring and met our every need. They delivered the new vehicle to our hme and Zig took the time to insure that… we understood everything... he even reprogrammed my phone to work with the vehicle! Thanks you!Hi, we are so pleased you enjoyed your visit to Town and Country Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
New Car Purchase
by Highlander on 11/26/2024updated 12/03/2024Great customer service and an accurate timeline for delivery of our Toyota Highlander.Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
New Vehicle Purchase
by T Mason on 11/05/2024updated 11/21/2024Kooba was the best! I called from our of state a few days prior to traveling to buy a new vehicle, and he made sure that it was held for me! He gave great customer service. He and Mr Alvarez in Finance were patient enough to answer ALL of… my questions!Hi, we are so happy to read such a great review about Town and Country Toyota! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Town & Country
by WSK5287 on 11/14/2024Friendly and professional.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Toyota Tundra
Toyota Camry
Toyota RAV4
Hi Barry, thank you for taking the time to leave a review for us at Town and Country Toyota. We're happy we could meet your expectations!
by Jordyn Forkell on 04/09/2025