Crossroads Ford of Kernersville
Customer Reviews of Crossroads Ford of Kernersville
Review type:
Awesome Service
Great Experience... But
by BossiLady on 03/12/2025Overall a great experience in car buying. I found the car I wanted in the price range I needed. The salesman was awesome. Very friendly and personable. Not pushy at all. I did trade my car in on this deal and accepted a lower trade in value… due to the fact they stated the car would probably end up at the auto auction due to age. Selling your own car is a pain. Just a couple of days later, my trade in car is for sale on their lot. If I had known that, I would have kept it and sold it myself. But again, it was a great car buying experience overall.Hello, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Awesome Service
by LindaLex on 01/13/2025I went to Crossroads Ford seeking a replacement car. Paul the sales person was extremely helpful and asked all the right questions to ensure he understood my financial situation and what type of car I wanted. This information enabled him to… provide several options available not only about a new to me vehicle but also financing available. I was given time to explore and inspect the cars and also to test drive. The sales manager was also helpful and friendly & made sure I was happy with the service and attention provided by Paul. My visit concluded with meeting with Angie in the finance office. She was extremely helpful and very knowledgeable. I was also very impressed with the use of the most updated technology.Hi, thank you for your wonderful response to the quality of service our staff provides! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Crossroads Ford of Kernersville, Inc.!
Service Visit
by CEaster on 01/08/2025They are friendly and prompt with the service.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Best Ever
by Sheltshelt on 10/31/2024Easy. No hassle.Hello, thank you so much for the positive review! We hope to be of service to you again! Take care!
Great staff
by Toddg58 on 10/22/2024It was great no pressure, great experienceHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
Courteous, Knowledgeable
by Bnmontana2 on 10/10/2024updated 10/17/2024I was able to drop my car off the night before. Communication was outstanding. Received a call and texts.Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought a Ford Explorer - what an experience!
by Bobdrake on 10/07/2024updated 10/14/2024This was the first time that I did not feel pressured or overcharged for a vehicle. The staff is extememly friendly and explained everything step by step! Thank you to the Team atr FORD!!Hi, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Used car purchase
by Suzanne on 09/08/2024updated 09/19/2024Purchase was quick and easy. Staff was professional and courteous.Hi Suzanne, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Trust is earned!
by Lost Cause on 09/06/2024Had to replace my cam phasers, not an easy or quick job, They got it done in the time frame expressed, and it has performed well since.Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Melissa Smith
by Melissa on 08/22/2024Great job the service department. This is The only place I take my cars to have them fixed. This is also the only dealership I have purchased from for the last 14 years. Thanks to you all from service to sales and beyond. You have always… gone above and beyond for me and my family.Hi Melissa, your comments keep us motivated and working hard for all our guests! It is great to hear that we were able to go above and beyond your expectations and help you out! We look forward to seeing you again!
Great customer service
by Elizabeth on 08/07/2024updated 08/16/2024I was extremely pleased by the level of customer service received recently when Crossroads Ford was working on my vehicle. The communication was great and they fulfilled what they said they would do. They also where able to pick up and… deliver my car for me which was immensely helpful for meHi Elizabeth, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Crossroads Ford Service
by Customer on 07/30/2024Transmission repair, 2020 F-150 Warranty repair. Ford 10 speed rebuild. Excellent work! Provided me with a loaner. Great communication.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Problem not solved
by Amypearon on 07/06/2024This is the 3rd time I have bought my car in for the same issue. Still isn’t resolved, I have paid over 200.00 dollars and the issue still hasn’t been fixed.Hello, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (336) 996-3700 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Walt Mueller
by Walt523 on 05/22/2024Transmission jerk. CrossRoads Ford was very helpful in resolving issue.Great Job
by Ronald D on 05/22/2024Brought my wife’s car in for service recall one day in one day at fantastic jobContinued excellent service
by Crossroads on 12/01/2023Great staff, reliable service. 100% behind the people and services at Crossroads Ford.Ford Disservice to Loyal Customers
by Lonestarjim on 10/30/2023Truck taken in for what first thought ws fuel miss , or transmission issue similar to the F150 a few years back with slipping on starts and stops. This issue involves normal driving conditions after about third or fourth gear. The vehicle… exhibits jerky throttle issues and sometimes fairly violent gear changes for no reason , even while on level straight roads. My dealer replaced a part and handed truck back to me. The [problem ws NOT resolved at all and I will be contacting them today to let them know and see hat their explanation will be. If there is a ongoing problem with the Ford Ranger it is up to Ford , then the dealer , to let their customers know and how it will affect the future value of this truck for trades and Sales. The dealer does good work and excellent service , the question is if Ford is letting them advise customers of a ongoing problem and just hiding it from the public.Ford Mustang
by Philip C on 10/27/2023Awesome experience. Robert is very helpful and knowledgeable. Answered all my questions. Very satisfied dith total experience.New Ford Mustang Mach E
by Keith P on 09/28/2023Excellent team! Test drove a car because I was interested in a used model at a sister dealership in Apex. No guilt, no pressure. When I called a week later to purchase a new vehicle instead, everything except signatures was arranged prior… to my arrival. Easy and up-front. Can’t wait to go back and buy a Bronco!! Two weeks after the purchase, everything still going well. Dealership has been checking in. I LOVE my Mach E!Ford Explorer
by Wayne B. on 08/10/2023When the time comes to get a new car, Rany Hines at crossroads Ford has always made it easy. Finds us what we need in a kind and professional way. Quality of Inventory is always excellent. Our family has done business with Crossroads for… years. Can't recommend them enough.Life owner
by Lonestarjim on 08/07/2023Prompt and courteous even for a drive in Saturday first come first serve
Ford F-150
Ford Explorer
Ford Edge
Hi, thank you for your wonderful response to the quality of service our staff provides! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Crossroads Ford of Kernersville, Inc.!
by Beckett Adams on 01/15/2025