Joyce Buick GMC
Customer Reviews of Joyce Buick GMC
Review type:
Elaine A. Kabat
Elaine A. Kabat
by Lainey K. on 03/18/2025I purchased a 2025 Buick Envision and had a very successful experience with Jenna Rainey. The was thorough and friendly, and knows how to assist her customers with the new vehicle technology.Thank you so much for your wonderful review, Lainey! We're thrilled to hear about your successful experience with Jenna at Joyce Buick GMC of Avon. It's great to know that she was able to assist you with your new 2025 Buick Envision and guide you through the latest technology. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new vehicle! Joyce Buick GMC of Avon Team
Maintenance Service on my Chevy.
by Ahara365 on 03/07/2025I came in without an appointment and Joyce got me in and out with an oil and filter change, and tire rotation on a 23 Chevy 3500. They had it done in just over an hour! Nice job!Thank you so much for your kind words! We're thrilled to hear that we could help you with your oil and filter change, as well as your tire rotation on your 2023 Chevy 3500, and in such a timely manner too. We appreciate your feedback and look forward to serving you again at Joyce Buick GMC of Avon! Safe travels! Joyce Buick GMC of Avon Team
Perfect car - not so perfect service,
by Yesmeen W on 11/26/2024Our car salesman Jaden was professional and sweet throughout the process. The issues started to arise after purchase and negotiation where we realized we were missing dealer installed mats for our brand new vehicle that was listed on the… sticker when purchasing the vehicle. We purchased the vehicle with these all weather floor mats and have yet to receive them since our purchase on 11/18/2024. We have contacted the salesman and he let us know his manager said we were discounted the mats/they were taken off the sales price, this is untrue. We have not received any reimbursement or update as we negotiated the price of the car to include everything on the window sticker. We have left numerous messages and called many times and still do not have mats, a reimbursement, or a proper solution. Jaden was great but if this is the type of service the dealership provides we would not return to purchase any other vehicles. This truly seems like a BBB case.We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
About as good an experience you can have when buying a car
by StoutDZL on 09/25/2024Josh did a great job with communication and actually gave me the price he quoted me at the beginning of the transaction.Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with Joyce Buick GMC of Avon and that Josh provided clear communication and honored the quoted price. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Joyce Buick GMC of Avon Team
Back-Up Camera Service Request
by Haley Raible on 09/19/2024Went in to get back-up camera checked, as it has not been working. Stated they would order me a new one and call me in a couple days. It has been over a week no with no news or information. Terrible service.Thank you for sharing your experience with us, Haley. We understand your frustration regarding the delay in communication about the back-up camera replacement. At Joyce Buick GMC of Avon, we strive to provide timely and effective service, and your feedback helps us improve. Please feel free to reach out to us directly so we can assist you further and ensure you receive the updates you need. Joyce Buick GMC of Avon Team
LaCross Service
by Michael on 06/14/2024I was very satisfied with the service I received. timely response. In an out within 1 hour.Thank you for choosing Joyce Buick GMC of Avon, Michael! We are thrilled to hear about your timely and efficient experience with us. We appreciate your positive feedback and look forward to assisting you again in the future. Joyce Buick GMC of Avon Team
Top Notch Service
by Barbara on 03/16/2024The service department at Joyce Buick takes great care of me. As a single woman in her senior years, I need it! Ease of scheduling, comfort while waiting, attention of staff, service performed -!I have great confidence that I’m safe on the… road. From my Pontiac Vibe (owned), Verano, 2 Encores and now a 2024 Envista, I’m a fan!Thank you so much for your glowing review, Barbara! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Joyce Buick GMC of Avon Team
Jolyn & David Redic
by Jolynbr on 07/25/2023I was a few minutes early for my appointment but was greeted with a warm and friendly smile. They offered a loaner however my husband and I decided to wait. They have very comfortable chairs, a large screen TV and best of all coffee or… tea. We really enjoyed our visit but especially we knew we would get VIP treatment and we did. It's a bit of a ride to get there but it is well worth it. Joyce Buick is our company for life! Thank you for making our experience so pleasant.It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Best, Joyce Buick GMC of Avon Team
Joyce Buick GMC
by SharlaJ on 04/30/2023Top notch experience from beginning to end. I am very pleased with my new Encore GX lease.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a top-notch experience. We will share your comments with our team and we look forward to working with you again down the road. Joyce Buick GMC of Avon Team
Fantastic Experience!!!!
by HappyGirl on 04/13/2023My husband and I have been driving for almost 50 years so we have purchased many cars along the way. Within the last 6 months we each leased an Encore from Joyce Buick and it was the most stress free experience we have ever had! Jenna and… the entire Joyce staff were beyond superb!!!! They went above and beyond to answer all of our questions and to ensure that we each leased the car that we wanted and it was within our budget. Even the financing portion of the purchase was stress free! If you are interested in buying or leasing a new or used vehicle, please, please, please go to Joyce Buick. I guarantee you will not be sorry. Thank you so much Jenna and Joyce Buick! You're the best!!!Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Joyce Buick GMC of Avon Team
No pressure, follow up phenomenal - smoothest car buying experience
by Bridget on 05/06/2022I followed up on an online posting go on Car Gurus and Salesman Ryan Conway followed up on my email by personally calling and inviting to take a test drive. His calm and friendly demeanor and helpful guidance through the car buying process,… encouraged us to buy the vehicle that night. He also followed up on a slight repair that needed to be made, and ensured that the service group ordered and fixed our vehicle within days ( when they had projected possibly weeks). The dealer staff was also quite friendly and we completed our transaction in about 2 hours. Would recommend Buick Joyce and Salesman Ryan Conway to all for a smooth and low hassle experience.Bridget, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Joyce Buick GMC of Avon Team
Ryan Conway is the best
by Miranda Jordan on 04/01/2022Ryan Conway Was the best salesman I have ever had in my car buying experience. Ryan Conway Is very professional, down to earth, makes buying a car easy. Ryan went the extra mile to ensure that I had a car that I would love and that it had… the equipment I would want and more. Ryan kept me updated on multiple occasions to let me know what inventory was like and got me the best deal I could ever ask for. As long as Ryan Conway is apart of the Joyce Buick GMC I will continue to be part of the family and a loyal customer. Donnie O’Toole the finance manager was also great, he explained everything and made signing the papers easy and he was also very friendly.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Joyce Buick GMC of Avon Team
Joyce Buick was wonderful!!
by Betty Snyder on 03/29/2022Ryan Conway and Mr. O’Toole were great. Felt comfortable from the time we walked in till the time we drove away with our new car!!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Joyce Buick GMC of Avon Team
Best salesman ever!! HIGHLY recommend RYAN CONWAY
by Jerkins family on 03/17/2022My wife and I have purchased a 2022 acadia and from this dealership. We were on the fence and were blessed to have had such a great salesman. Ryan Conway made this experience as easy as possible and He was more concerned about us being… 100%happy with our purchase than making the sale. Thank you Ryan for doing all of the leg work and making this purchase a great experience. We will definitely be seeing you for another vehicle in the future.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Joyce Buick GMC of Avon Team
New car!!!!!
by Taylor S on 03/10/2022This is my first purchase that I made on my own and Ryan was amazing! I was nervous being a girl, walking in without my husband to get myself a new car as the stereotype is that the men will try to take advantage and what not, but he was… NOT that way and was absolutely amazing! He made sure to tell me the specs of the car I had my eye on, the pros and cons, wanted to make sure that I was in love with the car before purchasing and moving forward. The manager and the finance guy also came by to wish me luck and ensure me they were gonna do whatever they could to get me the car that I wanted, and they sure fell through with that!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Joyce Buick GMC of Avon Team
Exceptional Service, Outstanding Acadia!
by Kristen Spinoso on 02/12/2022Tired of trying to find a full size American made SUV with our current shortage, I tried calling Joyce and Ryan Conway answered the phone and grabbed the ball and ran with it! I wanted to leave with their only Acadia and he tackled every… hurdle with a smile and great ease! He was patient, spent 5 hours with me from helping with my trade in to getting my OnStar call set up! He's texted me today to ensure I'm not just happy but thrilled! What an incredible representative for Joyce and a very personable guy to help me through from A-Z! Thank you so much Ryan for helping me out with a gorgeous Acadia!!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Joyce Buick GMC of Avon Team
Great experience with Ryan Conway at Joyce Buick GMC
by Elizabeth on 02/08/2022Ryan was patient with my mom who is always overwhelmed when buying a new vehicle. He got us in and out quickly and efficiently while making my mom feel comfortable with her purchase.Thank you Elizabeth, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Joyce Buick GMC of Avon Team
Team work
by Nathan W on 02/02/2022First time GMC buyer and this location and their team was fantastic. Right off the bat our sales consultant, Ryan, was insightful and helpful every step of the way. Although we did not buy on our initial visit, Ryan kept in touch with us… and on our return we were able to walk in and out with a new car within 30-45 minutes. Car was cleaned up and waiting for us. Never would I imagine car shopping going so smoothly, Well done!Thanks for your outstanding review, Nathan W! I'm very happy to hear that Ryan was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Joyce Buick GMC of Avon Team
Thanks for Making My Experience Enjoyable
by Mike S on 01/31/2022What a great group of people!! They made an experience that is dreaded by most an enjoyable one. Ryan Conway was amazing to work with, his professionalism and knowledge is second to none!! I felt very welcome and appreciated by everyone.… There were multiple members of the staff that went out of their way to say hi and welcome me to the dealership!! Thanks again and I definitely look forward to working with Ryan and the Joyce team in the future!!Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Joyce Buick GMC of Avon Team
Ryan Conway is amazing!
by Cynthia on 01/21/2022Ryan helped me with everything I asked for. I am very satisfied! Highly recommend!Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Joyce Buick GMC of Avon Team
The best in the business
by Diana on 12/02/2021Seriously if anyone is looking to buy a car new or used ryans your guy ! He was so patient and waited till we found the right car for us at the lot ! Seriously one of the best in the business. Ryans passionate and cares about his customers… and treats them like family. 100/10 recommend him to all my friends and family !Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Ryan was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Joyce Buick GMC of Avon Team
Thank you so much for your wonderful review, Lainey! We're thrilled to hear about your successful experience with Jenna at Joyce Buick GMC of Avon. It's great to know that she was able to assist you with your new 2025 Buick Envision and guide you through the latest technology. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new vehicle! Joyce Buick GMC of Avon Team
by Joyce Buick GMC of Avon on 03/18/2025