Joyce Buick GMC
Customer Reviews of Joyce Buick GMC
Review type:
Elaine A. Kabat
Ryan conway
by Bob on 11/13/2021Great salesman. Excellent follow through and follow upThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Joyce Buick GMC of Avon Team
2007 Mustang GT Convertible
by Dave C on 11/08/2021The sales person Ryan Conway went out of his way to make my buying experience easy. I live 2 hours away for Joyce Buick so Ryan sent me a walk around video of the car making my decision to travel that far easier. I did purchase the car that… day and was able to drive it home saving me a second trip. Good people including the finance person which was also awesome, I would highly recommend this dealership based on my personal experience with them.Dave, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Joyce Buick GMC of Avon Team
Great Salesman
by Tess on 10/29/2021Ryan was very knowledgeable and friendly and worked very quickly to get me through the process due to me being very restricted with time.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Joyce Buick GMC of Avon Team
Ryan Conway
by Ryan Conway on 10/27/2021I dealt with Ryan on the car purchase that I had a few weeks ago. He was incredible responsive, helpful, and clear throughout the entire process and did not BS anything. I would highly recommend him for future car purchasing needs.Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Joyce Buick GMC of Avon Team
I drive Joyce...even though my friends and neighbors don't.
by Matt K on 10/25/2021Once I knew my sales professional was at this location, I have to make sure all my vehicles come from this dealership. Ryan does an amazing job at understanding our needs, wants and even limitations to make sure we are getting the right… car, for the best price. He goes to bat for you on all of your concerns and makes sure you leave happy. This is our 4th vehicle through Ryan and 2nd from Joyce Buick and I'll make sure the fifth car will be as well.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Joyce Buick GMC of Avon Team
Mjm
by Mjm1972 on 01/09/2021updated 01/15/2021Quick, thorough and professional.Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Joyce Buick GMC of Avon Team
Loyal customer
by Mark driver on 07/03/2019Very prompt professional and friendly as well as thorough.Always 5 star service
by Dballard on 03/19/2019updated 03/26/2019While we did not purchase our vehicle from this dealership we do use it for our service and have always been extremely happy. Their service center is always warm and inviting, they greet us promptly and their communication is very timely… and thorough.Great service
by Jazztech on 01/28/2019Friendly and knowledgeable service department, comfortable waiting area, and most importantly, my car fixed right the first time.We strive to provide excellent customer service and a comfortable place for all our guests during their visit at our dealership. We're glad to hear that our team was friendly and knowledgeable and I will be sure to share your compliments with the team! Please let us know if there's anything else we can do for you.
wrong size tire
by dan1234 on 08/09/2018the dealership fixed there mistake they put the wrong size tire on my vehicle when I bought it then I rotated the tires the wrong size on the back did not fit on the front it rubbed but they gave it to me to take home the tire started to… smell from rubbing so I returned it and they repaired itWe are very sorry to hear about the initial difficulties you experienced at Joyce Buick GMC, but were glad to hear that things have been smoothed over by our team. It is imperative to us that we make a positive experience for our guests. Please let us know if there's any other automotive need we can assist you. Regards, Joyce Buick GMC Team
Unsatisfied
by Unsatisfied on 07/23/2018What good is a appointment if you are 50 min late starting? Oil change and rotation was ALL it was.We are very sorry to hear about the wait. Our customers time is valuable to us, and we are disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact us at your earliest convenience so we can discuss this further. Regards, Joyce Buick GMC Team
New car purchase
by Happy_Custmr on 04/03/2013updated 04/25/2025The dealership has moved onto Chester Road in Avon, Ohio. It is a very nice new facility. The salesman (Terry G.) treated us very well. This is our 4th purchase from him and through Joyce. They are friendly and easy to work with. The… selection of cars is good and a test drive really helped to choose the options on the vehicle we just bought. We'll be back when it's time for another car.Good and Bad
by dogfur on 04/12/2013updated 04/25/2025On a positive note, James and Jay were polite and professional from sales. I sent about five emails requesting information/pricing on vehicles, two were answered. Also, when I went from a $20,000 used to a $10,000 the interest in my… business dropped. I went in to look at a car and noticed another in the back of the lot. I was pushed towards the car I originally came in for and was told that the model of the other car often suffered from "frame rot" and not to count on it. Interestingly enough the "frame rot" car was out on the lot one week later. When I contacted the dealership about it they told be the out the door price. I told them what I felt the 11 year old car was worth out the door. This was not an offer, simply a discussion. The sales person got mad. They then began to bad mouth other dealers in the area because of their discounting methods. Why get mad when I wasn't talking offer? Why run down other dealers? If they didn't have the price I want then they don't have to sell from me and I do not have to buy from them. Simple, not personal. They will treat you well. They treat you better in person. They have good, clean cars. Go in and make your own decision.Most Enjoyable Experience
by birdie_6011 on 12/06/2011updated 04/25/2025My sales associate, Karl Witt was very courteous, friendly and genuinely warm. He explained everything, was honest and so very patient with me, and most of all, helped ease my stress, confusion and fears. In the past, I had never leased a… vehicle, nor ever sought a new vehicle; so the process and information being fed to me was overwhelming. Mr. Witt realized this, took me through everything slowly, and took time to be sure I understood everything. Ray Miller in the finance area was also wonderful -- sincere and friendly. I had fun with the product specialist, Maricruz,who showed me the user interface of the vehicle. She knows her stuff -- even Mr. Witt learned a few things from her. I can't say enough good things about Mr. Witt and Joyce Buick GMC. I have extensive experience in customer service and value those who share my high standards. This dealership seems built on the same ethics and values on which I was raised. They feel like family, and have found a repeat customer and friend in me.
Thank you so much for your wonderful review, Lainey! We're thrilled to hear about your successful experience with Jenna at Joyce Buick GMC of Avon. It's great to know that she was able to assist you with your new 2025 Buick Envision and guide you through the latest technology. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new vehicle! Joyce Buick GMC of Avon Team
by Joyce Buick GMC of Avon on 03/18/2025