Customer Reviews of Crestmont Cadillac
Review type:
Fast, Aggressive, courteous, patient. Professional!!
by Randy on 05/21/2019Prompt, courteous, professional, patient ...SUPERB!
by Courtney on 05/21/2019Simple, staff worked very hard!We appreciate the kind words, Courtney. We look forward to seeing you again in the future! Sincerely, The Crestmont Cadillac Team
Recent Cadillac Service ...
by Al on 05/10/2019updated 05/17/2019There were no surprises. I especially liked the convenience of being able to schedule my service appointment online. Easy, fast, no "hold" time, and it worked!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Crestmont Cadillac Team
Good experience
by Arlene on 05/09/2019updated 05/16/2019Loaner car was ready for me. Car has been repaired.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Crestmont Cadillac Team
Crestmont Cadillac
by Maurice on 05/09/2019updated 05/16/2019Crestmonts service team was very courteous and professional with regards to my concerns. Kevin Gillespie was instrumental in providing me with the service my vehicle required, along with that he made sure that I was well taken care of. I… would definitely recommend Crestmont to anyone looking for that luxury vehicle, for me? No other can compare.Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Crestmont Cadillac Team
Mrs. Nancy West
by Nancy on 05/08/2019updated 05/15/2019I was there at 8:30 A. and out by 10:00 A. It was so easy!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Crestmont Cadillac Team
Service Personnel and Body Shop Personnel and Mechanics
by Jodilynn on 05/07/2019updated 05/14/2019Friendly employees, kind and knowledgeableWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Crestmont Cadillac Team
Byerly
by Kari on 05/07/2019updated 05/14/2019I feel I know the staff, they have even invited me in when pizza was delivered. Very personable and friendly. Very understanding even when a gallon of milk was spilled in my car.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Crestmont Cadillac Team
Great Service
by Horace on 05/13/2019Thanks for the use of a loaner carThank you for giving our dealership such a marvelous star rating! Feel free to call or stop by if there is anything else we can do for you. Sincerely, The Crestmont Cadillac Team
Best service department ever
by Mike on 05/11/2019The scheduling process is very easy, staff are very friendly and accommodating. No up selling into any services or repairs that are not needed.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Crestmont Cadillac Team
Good maintenance experience at Crestmont Cadillac
by Donna on 05/10/2019Warm welcome from Asst. Service Manager Mark Davis. Clear explanation of what was wrong, the fix, and what was warranty, what was not. We waited, he offered coffee and other drinks. He explained the bill and ushered to our car which was… washed and bid is goodbye.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Crestmont Cadillac Team
ESV Service
by Edward on 05/01/2019updated 05/08/2019Fast efficient serviceThank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Crestmont Cadillac Team
Crestmont Cadillac -- The Peak of Performance
by garybrown9 on 04/30/2019updated 05/07/2019Everyone is very professional and friendly, and the job done on my vehicle was A-1.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Crestmont Cadillac Team
XT5 Lease
by Judith on 04/29/2019updated 05/06/2019Good sales team they were very friendly. Finance Director Tabitha O great! and Denise B, Wonderful Salesperson!We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Crestmont Cadillac Team
Crestmont Cadillac Delivers
by Lana on 04/28/2019updated 05/06/2019Scott was great, he took the time to listen to what I wanted and delivered, even though we were there over 45 minutes past closing time. I never felt hurried, pressured or uncomfortable. He took the time to explain all features of the XT5… and did so again the following day when I returned to pick up my car. He even had a gynormus big red bow waiting on the car. Nice touch! = ) I will definitely recommend Scott and Crestmont to any friends looking for a premium vehicle.We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Crestmont Cadillac Team
Crestmont Cadillac
by John on 04/27/2019I liked the salesman Paul Guy. He was understanding of what I expected and didn’t play games like other salesmen do.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Crestmont Cadillac Team
Crestmont Cadillac Service Department
by Ralph on 04/26/2019Kevin, Dave and the staff always make me feel welcome. Their explanations are always thorough. The atmosphere in the waiting room always seems positive and upbeat.Ralph, we appreciate your kind words about our service team. Thank you for choosing Crestmont Cadillac for your vehicle needs. Sincerely, The Crestmont Cadillac Team
Great Service
by John on 04/20/2019updated 04/26/2019Personalized service. James Knepper was very friendly and helpful. Excellent service!Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Crestmont Cadillac Team
Excellent Service
by Steven on 04/19/2019updated 04/26/2019Someone picked up and dropped off our Cadillac XT5 at our home. They left a new 2019 XT4 for us to use. This was wonderful for our busy family. Crestmont Cadillac called to let us know when our car was being returned to us.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Crestmont Cadillac Team
Car Repair?
by Sandra on 04/19/2019updated 04/26/2019All of the Service Staff always take very good of me and my Cadillac XT5. I love the staff at Crestmont Cadillac especially the Service Dept. and the staff that washes the cars.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Crestmont Cadillac Team
Positive Buying Experience
by Harvey on 04/24/2019Staff was friendly, helpful and responsive. In addition to Denise and Antwon, the Sales Manager (Michael) was also helpful and engaged.Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, The Crestmont Cadillac Team
Ohio's #1 Volume Cadillac Dealership
$1,000 Low Price Guarantee
Northeast Ohio's Largest Aftermarket Cadillac Dealer
24/7 Roadside Assistance
Service All Makes and Models
Extended Service Hours
Cadillac Loaner Car Available
Live Market Pricing Guarantee on Pre-Owned Vehicles
Pick-up and Delivery Valet Service (Available by Appointment)
Free Car Washes (When Purchased from Crestmont)
Express Oil Change service, No Appointment Needed
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Randy, thank you for the feedback! We are happy to hear about your positive experience, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Crestmont Cadillac Team
by Crestmont Cadillac on 05/21/2019