Customer Reviews of Jeff Wyler Chevrolet of Columbus
Review type:
Chevy Truck Wyler
by jpf chevy on 01/29/2025
Very nice.
I appreciate the patience they showed.
Got a great deal and felt like the Wyler folks cared about my needs and not just making a sale.
93 reviews
Sort by:
Amazing
by Megan15 on 06/04/2019Nick Sherrick is incredible. He really goes to bat for you. Overall the whole experience was simple and stress free. I love my new Chevy equinox and will most likely go Chevy again in three years.Salesman Marvin Carrel
by Troy_S on 05/13/2019Had an outstanding experience with Marvin Carrel. Made my experience with leasing a 2019 Jeep Grand Cherokee very easy and had everything arranged for me prior to arriving at the dealership. Highly recommend Marvin for anyone looking to buy… a car, truck or SUV.We're happy to hear it! Thanks for your review!
TB
by TrailBoss on 05/07/2019Would have given a 5 star, but it did take a while to complete. We were there for 5 hours, other than that everyone was very nice and helpful. Thank you to Chuck and LanceThanks for your positive review! We hope to be of service again in the future!
Low pressure
by tb17mccoy on 05/06/2019I liked the salesman that worked with me. He gave me time to look and drive a few cars. I never felt pressure to buy.We're happy to hear it! Thanks for your feedback!
Used car purchase
by Maurer113 on 04/29/2019Andy Wilson at Jeff Wyler did a great job through the sales process. He was very quick to respond with all questions, concerns and follow ups.Thanks for your awesome comments! See you next time!
Above and Beyond
by JamesLawson72 on 04/27/2019Jeff Wyler Chevrolet did a fantastic job and exceeded my expectations. They handled our difficulties and was patient and set our minds at ease as we explored several options. And in the end helped us to find the best deal we could afford… that met our needs.We're glad we could help you out! Thanks for your review!
Dont waste your time
by Lisa on 04/14/2019We drove 3 hrs from Ky to purchase a 2015 Cadillac CTS (April 2019). Our salesman (Thomas) was busy or tied up upon our arrival. Jim (sales manager?) took over and helped get things started with paper work, trade in value, etc. Once we were… ready for financing paperwork to be signed, Thomas comes and gets us and tells us that we have to go over to the "Chevrolet Building" to finish the purchase. At this time, it is absolutely pouring down rain!! There were umbrellas and golf carts there, but we were not offered anything. Instead, we walked a pretty good distance to get to this other building and by that time we were soaked!!!.. Then, a "Finance Manager" named Heather Romine took us to her office to sign papers. She proceeded to tell us that we needed to purchase one of 3 Wyler Care packages that they had to offer for additional $$. We told her REPEATEDLY that we did not want any! She kept insisting to the point that my boyfriend was getting pissed off at her! She finally gave up on that notion, but he then noticed that one of the papers we were signing had a $129 Wyler Care charge for "free oil changes". When did free become $129? When he questioned her about that, she kept stating "oh, I adjusted your interest, so It wont be any extra charge, it'll be a "WASH"'.... The only thing that she didn't make sure to do is her calculations correctly, which we proved to her and we had to make her redo the paperwork to remove the $129!! She had our payments being higher than we were quoted originally!!. It is UNETHICAL to make changes to a purchase contract and not inform the buyer of such!!!. She also lied in the fact that she made mention 2 times that she checked and there were "NO RECALLS" active, when in fact there is a current one out on the Power Steering that has been active since 11/2018!!! My remote key fob has a low battery that keeps showing up on the dash! We weren't even offered a tank of gas for the car we purchased which was almost on empty, knowing we had a 3hr drive home! I've always been given a tank of gas when I have purchased a car before!! Our so called salesman, Thomas, never once said "thank you" for purchasing the vehicle (even though he did NOTHING. Jim did all the work). The only thing Thomas did was get us soaked and chilled to the bone! Thomas did, however, send me a "courtesy text" asking how my purchase was and if I liked the car and if he could do anything to "just let him know"... I informed him that I would like to speak to the main manager. This of course surprised him and he told me that he would definitely have them call me.. TO NO SURPRISE, I HAVE NOT GOTTEN A CALL YET, I EVEN CALLED AND LEFT A MSG FOR "JENNIFER" WHO IS SUPPOSEDLY THE MANAGER... STILL NO RETURN CALL!!! We will NOT purchase another vehicle from a Jeff Wyler dealership again! Definitely did not have a good experience, especially since we drove so far to do so! Thanks, but no thanks,Hi Lisa, we are very sorry to hear about this as this is not the type of service we strive for. Please do not hesitate to reach out to us again at (614) 837-3421 to speak with our GM. We would like to come to a resolution together. Thank you.
They don't fulfill their end of a contract
by Cristen on 04/13/2019If I could leave no stars I would. Jeff Wyler paid the balance of my old vehicle and rolled the balance to my new car. It should have been taken care of before the loan was funded and it was and then taken back for some reason. I have been… given the run a round with no answers or updates. I have already paid my first car payment on the new car which has the balance they were to pay off rolled in it. I look two months behind on the old car loan even though it should be a closed account with no balance. I have been trying to get an answer and this taken care of for several weeks with no update or calls besides an email here and there mentioning corporate or GSM but nothing happens and I get no information!Hi Cristen, please do not hesitate to reach out to us at (614) 837-3421 to discuss this further so we can come to a resolution together. Thank you.
Very pleasant experience
by J122 on 04/14/2019I came in for service and a key , originally the key had an issue and s new one was ordered , the initial clerk never followed up I had a lady named Lisa call and set up the follow up , upon arrival found the key wasn’t correct , Lisa did… everything to fix the issue and made it right in the end. Very professional and she took that extra step to ensure I was satisfied.We're glad we could help you out!!
Ok service
by Jj14305 on 04/08/2019Ok service but the customer service experience is lacking. I got an oil change and was suppose to have a car wash and a car wash wasnât performed; had to wait over ten minutes to get my paperwork to cash out!Thanks for your feedback. If there's anything more we can do for you, please do not hesitate to reach out.
I trust Jeff Wyler
by customer on 04/08/2019I appreciated the great customer service from Lisa, she was prompt and made sure that i was taken care of. Ian worked on my car and I appreciated his professionalism and explaining what my car needed and the services he performed.Thanks for your great feedback!
Jeff Wyler Chevy made it easy to switch dealerships
by JamesLawson on 03/09/2019This visit was a simple oil change. We were loyal customers of Bobby Laymen Chevy for a number of years. However after the death of Mr. Laymen, that dealership is NO longer Bobby Laymen Chevy. It is now Mark Wahlberg Chevy and all new… people. But not for the better. We went to Mark Wahlberg's and did NOT like the change or the service at all. So we set out to find a new Chevy dealership that makes us feel comfortable and get good service. And Jeff Wyler's has met those expectations for us.We're glad we could help! Thank you so much for your review!
Amazing experience!
by SMack2301 on 02/16/2019Marvin was my salesman and he was AWESOME! Really exceeded my expectations. The rest of the staff was great and made the experience pretty easyThanks a ton for this awesome response! We're glad we could help you out!
God is Good
by Blessed2019 on 01/28/2019Friendly service and I received the car I wanted with a nice price plus APR was right.We're happy to hear it! Thanks for your kind review!
Great service and friendly staff
by wmoore98 on 01/15/2019I brought my car in for an oil change and tire rotation. They performed the work in a professional manner and in good time. I am completely satisfied with their service.We're happy to hear it! Thanks for your feedback!
Jeep Cherokee Purchase
by Mark5982 on 01/12/2019Iâm very pleased with the friendliness and professionalism of the salesman (Sean Williams). He showed us different options, brought cars indoors for us to look at so that we didnât have to endure frigid temperatures, and sufficiently… answered all our questions. I appreciate that fact that he didnât pressure us, and he made car buying a great experience for us.We're so glad we could help you out! Thank you for your feedback!
Never Happier
by happiestever on 01/09/2019I want to say that the service I received from Andy Wilson was more than I have received ever from buying a truck. Was very Knowledgeable,polite, friendly, and down to earth and not pushy. I also want to point out was the fastest truck… buying experience ever. I would buy again from the Wyler family....Thanks again to the employees and Andy for everything. Thanks, Jeff BurnsThank you so much for this wonderful response! We appreciate your feedback!
Customer review
by Tom_customer on 01/04/2019Although there are mixed reviews for this dealer, it might depend on who you deal with. Although the first salesperson I worked with was not being responsive, Bill in the preowned department picked it up, gave me the correct information I… needed, and then made a fair deal on the car I wanted, and kept his word on some work needed after the sale. Although there were some glitches he and Ryan in parts/service spent time on their time off to make it right. Can't ask for much more than that, and a lot of dealers wouldn't have done all that.Thank you for your feedback, Tom! We appreciate your positive comments!
Thank you for your feedback, Tom! We hope to be of service again in the future!
Happy with my experience at Jeff Wyler Columbus
by pam2011 on 12/29/2018I knew the vehicle I wanted and Andy Miller was a friendly, relaxed and very pleasant and professional sales consultant. The price for the car was very fair. The dealership was able to beat the interest rate that I had prearranged. I would… definitely do business with them again.We're happy to hear it! Thanks for your great review!
We're happy to hear it! Please let us know if there's anything else we can do for you!
Great service
by Aarong on 12/19/2018No issues. Was in and out fast and it was greatWe're glad we could help you out! Thanks for your feedback!
My Colorado Purchase Experience
by Upton on 12/04/2018Jeff Wyler Chevrolet was a great place to buy my new Colorado. My salesman, Marcus Campbell went above and beyond and found my dream truck. He was AWESOME thru the entire purchase process and made me feel like family.Thanks for your great review! We hope to see you again soon!
Videos
About our dealership
Jeff Wyler Chevrolet of Columbus is your premier Columbus Chevrolet dealer. With over 1,000 new Chevy trucks, cars, and SUVs in stock, we have a huge selection for you to choose from. Visit us online and save time with Wyler Direct, where you can complete some or most of the car buying process online, saving you time in the showroom, or allowing you to take home delivery. You can also schedule your service online and our GM certified technicians will repair or service your vehicle. As one of the highest rated Chevrolet dealers in Ohio, our goal is to surpass your expectations. That is the Wyler Way.
What sets us apart
You can complete some or most of the car buying process online using Wyler Direct. Save time in the showroom or take home delivery
Over 1,000 new Chevrolet trucks, cars, and SUVs in stock
Value your trade or get pre-approved using our website tools.
The Wyler Family Foundation, was founded in 2009 to more formally address the charitable resources of Jeff Wyler Automotive Family, headquartered in Cincinnati, Ohio. We resolve to give back to individuals and organizations within our communities.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
We're so happy to hear it! Thanks for leaving us this great review!
by DDS on 06/05/2019