Customer Reviews of Kerns Ford Lincoln
Review type:
Hyundai
by Patrick on 01/05/2022Excellent love the car grate gas saver Thank you Matt SpeicherMediocre
by Anonymos on 09/13/2018updated 09/21/2018Didn't get to test drive my car before signing for it so that was bad but other than that I guess it was a pretty standard car buying experienceGood experience
by customer085 on 04/12/2017I just bought a car for my son, only have had it for a week now but seems to be a great car. Jill was very nice and quick to any any questions I had. The only thing I didn't like was having to drive directly to the gas station to put gas in… the car, because there was None at all in it.We really appreciate your feedback! We hope to be of service to you again! Take care!
We really appreciate your feedback! We hope to be of service to you again! Take care!
Excellent Service
by karenbruns on 06/28/2016We purchased a Lincoln Navigator. We used the website to configure what we wanted on a Monday. Kern's had found us a car that fit what we wanted by Wednesday. We were signing papers Thursday and picked it up the following Monday. That… was fast! Drove our new vehicle to Nashville for a family trip two days later. It was perfect! We are beyond pleased with the service we received with Kerns!Great customer service!
by shstar3 on 05/26/2016I had searched throughout the United States for a Ford Shelby 350. I was about to give up buying the Shelby because of the poor salesmanship that most dealers seem to have when dealing with a popular car. What I was looking for was a… dealer that would sell me a popular car with honesty, integrity and a thorough understanding of the car. I was skeptical when I came to Kerns because I had been through so many poor experiences. I found the staff, from sales to finance to customer service to be forthright, thorough, knowledgeable, and a pleasure to work with. I learned the Kerns Commitment from the ground up, from their staff. It's the only place I would buy a Ford.Thank you for the glowing review and congratulations on your Shelby 350! We pride ourselves on providing our clients with the best dealership experience possible and are happy to hear that our team is living up to that expectation. Enjoy the ride and safe travels!
Great Service and very clean
by Sam19591 on 04/19/2016F250 pick up . Every one was great and very helpful . First dealer ship I ever went to that felt like they where there to help you, not beat you up on price . Very Happy to find this dealer shipGreat dealership
by Amyscott91 on 04/09/2016We bought a 2010 terrain. Your price was very comparable and your staff we were in contact with was extremely caring and NOT pushy. Keep up the great customer service and I'll be buying all my vehicles there.Amyscott91, thank you for writing this fantastic review and giving our dealership such a high star rating! If there is anything else we can do to assist you, please let us know! Take care, Amyscott91!
Awesome sales team
by oldblue21 on 01/22/2016I purchased 2014 Fusion and the service was top notch. The staff was very helpful, I will recommend Kerns Ford to anyone looking to purchase a vehicle. I have already spoke to a few about your dealership. Big shout out to the team in St… Marys . Thanks, awesome group of people to work with. J CopelandThank you for your wonderful response to the quality of service our Staff provides, oldblue21! If there is anything else we can do to assist you, please let us know! Take care, oldblue21!
great service
by koontzster on 12/21/2015Everyone was very helpful. They new what I wanted Ford F 150 Platinum and in the color I was looking for. Thanks for everyone help!We're pleased to hear everything was completed to your satisfaction, koontzster! We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
We're pleased to hear everything was completed to your satisfaction, koontzster! We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
Very bad Service
by Teve100 on 11/24/2015After I bought the car I called the salesman to see if there was another set of keys, but after a day and a half of not returning my call I called the internet manager to ask the same question. I told her Matt G. has not called me back… after 2 attempts of me calling him and leaving a message. I asked her to help me instead of him and she said yes. This was late in the day so I asked her to please get back tome by noon the next day and she agreed to. The next day at 2:00 pm she had not called me so I called the sales manager Vic. Upon talking to him it took 15 sec. to find out there was not a second set of keys. I also was told by Matt G the gouge on lower right rear bumper , that the entire bumper was replaced. The sales manager told me they repaired the gouge and painted it, so they lied to me. I then asked why there was paint dust on the car, its a black car so you could not see it unless you rubbed your hand over it and then your hand was black. I asked why they didn't cover rest of the car and got no answer. Vic told me they were suppose to wax it to get the dust off but didn't. This dealership is in Celina, Ohio I live 120 miles north west of there so they agreed to meet me in Fort Wayne to show me the car and make the deal. Vic told me to bring the car to them and they would wax it , I said I am 120 miles away, he had nothing else to offer me, he apologize. I am stuck with getting it done and paying for it myself. Never again. Car dealerships wonder why people hate dealing with them. Stay clear from Kerns Ford.Thank you for taking the time to leave us your honest feedback, Teve100. We regret to hear you have recently had such a disappointing experience with our dealership. We take our customers comments seriously so we hope that youll contact our General Manager, Rodney Klinger, at (419) 586-5191 so we can better understand exactly what went wrong and do our best to try and resolve this matter, if we still can. We hope to hear from you soon, Take care.
Thank you for taking the time to leave us your honest feedback, Teve100. We regret to hear you have recently had such a disappointing experience with our dealership. We take our customers comments seriously so we hope that youll contact our General Manager, Rodney Klinger, at (419) 586-5191 so we can better understand exactly what went wrong and do our best to try and resolve this matter, if we still can. We hope to hear from you soon, Take care.
When a company fails you with there service the best you can hope for is for them to recognize it and acknowledge it. After posting my displeasure I received a response from the General Manager, Rodney. I then contacted him to explain my story and it was received well with understanding and quick apology. He made it totally correct and was embarrassed this even happened. As a customer I couldn't ask for more. Thank you Kerns Ford for making a bad experience into a positive. Training will go along ways making the company a repeat point of business.
When a company fails you with there service the best you can hope for is for them to recognize it and acknowledge it. After posting my displeasure I received a response from the General Manager, Rodney. I then contacted him to explain my story and it was received well with understanding and quick apology. He made it totally correct and was embarrassed this even happened. As a customer I couldn't ask for more. Thank you Kerns Ford for making a bad experience into a positive. Training will go along ways making the company a repeat point of business.
One Happy Customer! Thanks Andrew & KERNS
by SteveStidham on 10/15/2015updated 11/10/2015I wanted to say Thanks to Andrew Moriarty and the Entire staff at KERNS for getting me the Truck I wanted! It was worth the drive & time spent in St Mary's to finally find such a friendly staff that don't just try to sell you a vehicle but… treat you like a person. Andrew really worked hard for us and was very friendly to me and my wife. I would definitely recommend KERNS to my family & friends. Thank you all again! Steve & JeanieFocus 2015
by CactusJim on 08/15/2015We had a very nice sales person, Gail Wurster, and we are very pleased with our new car.
Ford Edge
Ford EcoSport
Chevrolet Equinox
Ford F-150
About Kerns Ford Lincoln and Truck Center
Have you experienced the “KERNS COMMITMENT“? Quality Vehicles at a Price you can Afford, Complete Customer Satisfaction and Service after the sale that Exceeds Expectation. It's not just a motto, it's a fact of life at Kerns. Stop in or call and let us show you a better way to buy a new vehicle and save money while doing it.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Cable Television
Thank you so much!
by Brigette Cron on 01/06/2022