Skip to main content
Today 9:00 AM - 6:00 PM

Customer Reviews of Joseph Toyota of Cincinnati

Review type:

29 reviews
Sort by:

  • Amazing experience buying a used car.

    5 out of 5 starsby Ron P from indianapolis on 03/17/2025

    Let me start by Saying that my wife and I have bought a lot of cars over the years, we have dealt with big dealerships and even some Buy Here pay here dinky dealerships! This was by far, the best experience I ever had buying a car! Our weekend didnt start out great, we looked at 3 Rav4s at a Toyota dealership in Indiana, a 2014, 2018 and 2021. none of the three had been cleaned, and the 2018 hybrid needed the wiper blades replaced, and dont get me started on the pushy unprofessional salesmen in Indiana that didnt listen to us!. so when we came in to look at a 2018 Rav4 at Joseph, our expectations were not very high. But the car was detailed and looked great with the exception of a scrape in the front that looked like a car hit it. The dealership had the intention of selling this as a certified vehicle, but there was a recall that kept them from including the 12000 mile extended warranty. so with that and the scrape they took money off the car, and they were wonderful about finding a financing deal that met our budget needs. It was a fairly quick buying process and the signing of the document wnet very quick due to the state of the art digital signing desk they use. Our Salesmen was Dupree and he was great! He is laid back, fun to work with and generally a pleasant person. This is the place to go! They take care of their vehicles and treat their customers right! A+++++
    • Ron, it's so great to hear that Dupree and the team at Joseph Toyota of Cincinnati turned your car-buying experience around! It's great knowing we could meet your expectations with a smooth process and excellent service. Enjoy your 2018 RAV4!

      by Joseph Toyota of Cincinnati on 03/18/2025

  • Could have been great but serious disappointment

    1 out of 5 starsby MarvinS on 12/17/2024

    Could have been a great experience. I went to Joseph Toyota for repairs because it was the closest dealer. The first part was great and they were communicative. However they damaged the rear door to my vehicle during repair so it was lopsided and wouldn't close. I was asked to bring it back up, which I did. An hour after I arrived they decided to look at it and say how they didn't know how it happened. They offered no repairs and kept pawning it off as my fault. The service manager Ron tried to appease me by saying it was probably the wind that tweaked the door. This was insulting to my intelligence and completed neglected the problem that could have easily have been caused by some putting leverage on the door. I was told I could go to their body shop where I could pay for repairs. The complete lack understanding or responsibility was palpable. Completely disappointed. I would not recommend this place for sure. I would never buy from a Joseph dealership after this lack of care and how insulting and a waste the experience was. Could have been great, but was one of the worst service experiences of my life. Updated: I spoke to the dealership representative, and they recommended I get an estimate on repairs to my door. It ended up being only $30 in parts plus labor to get this straightened out. I passed the estimate along and I am still yet to hear whether the dealership will handle the repairs to make right the situation. A month after getting my vehicle back defective this still os. not resolved. I had high hopes after being reached out to but they seem unwilling to fix their mistake. Definitely would not recommend, you may want to find another dealership to work with.
    • Marvin, although Joseph Toyota of Cincinnati is not your preferred Toyota dealer, we appreciated the opportunity to help you by repairing your Sienna after road debris damaged it. While it was kind of you to soften the cost of repair to the door, our service team is not responsible for the repair. The needed maintenance is an issue common to the Sienna, including those with fewer miles than yours. Thank you again for choosing Joseph Toyota of Cincinnati for timely assistance. All best wishes, Sandra Pomeraning, Customer Relations Manager

      by Joseph Toyota of Cincinnati on 12/17/2024

  • Awesome service

    5 out of 5 starsby Blanca on 10/26/2024
    updated 11/04/2024

    What I liked of the service, was the staff. The staff is very nice and they communicate very well. They explain everything to you. The facility is very nice and clean.
    • Blanca, we're delighted to hear that our team at Joseph Toyota of Cincinnati made such a positive impression! Thank you for highlighting their communication and the cleanliness of our facility. We appreciate your feedback!

      by Joseph Toyota of Cincinnati on 11/04/2024

  • Never Going Back

    1 out of 5 starsby Ken on 09/20/2024

    I put down a down-payment on a Toyota Corolla Hybrid in July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't want to sell me the car because I complained about their horrible data privacy form, though I did sign their form after I complained about it. It took me two days to complete what should have been a simple transaction. I think the dealer's real motive for trying to back out of the sale was that they could have got more money for this new Corolla Hybrid if they sold it to someone else who might walk in, since otherwise the waiting list is still months long. Anyhow, I did eventually complete the purchase the second time I tried. When I got my new car, Joseph Toyota did not set up my Internet or Sirius XM or safety features for me. They just bum-rushed me off the lot. This was the fifth car I purchased new at Joseph Toyota since 2003. It's also the last one I will ever purchase there. I was treated very disrespectfully, and the whole episode had the appearance of dishonesty. I had good experiences at Joseph Toyota for more than 20 years. But there has been turnover in their staff, and they are not what they used to be. Joseph Toyota has jumped the shark.
    • Hello Ken, we continue to respectfully disagree with your assessment of the deal and Privacy Policy Form. The latter has been approved by the dealership's legal team and its terms thoroughly explained to you. At any time of the deal, you were given the opportunity to decline. We regret we couldn't reach a satisfying conclusion, but please be in touch if there's anything further you'd like to discuss.

      by Joseph Toyota of Cincinnati on 09/24/2024

  • Disregard

    1 out of 5 starsby Stacey Davis on 08/16/2024

    Dissatisfied. Justin was annoyed when I dropped my car off and when I offered to leave it outside and call in the morning to explain what was going on. Justin was not good with return calls. Annoyed that I brought my husband in on the conversation with pricing and description of what needed to be done. Said they drove my car around the block and it didn’t make a noise but as soon as I pull out of your lot it makes the noise. They gave me a price off of around the block and no noice. Charge me for a diagnostic test but no answers. Changed the oil and they said they check the air pressure but my tire light was on when I went in and its still on now. Makes no sense. Will never be going back to that service department again.
    • Hello Stacey. Thank you for choosing Joseph Toyota of Cincinnati for your vehicle’s diagnostic and oil change services. We understand you entered the Service Drive at 5:30 PM behind one of our staff at the close of business. Our adviser Justin stayed and generated a repair order that thoroughly detailed your concerns. The next day Service drove your car but was unable to replicate the noise you stated does not happen all the time. Service completed the basic maintenance you requested and advised you of the issues needing attention for vehicle safety and stability. We are sorry to hear you are dissatisfied with the service you received and declined all recommended maintenance. We encourage you, however, to have front brake work completed as soon as possible for your safety and for that of others. We remain ready to help you.

      by Sandra Pomeraning on 08/16/2024

  • Our Salesman went over and above to make sure we got the best deal

    5 out of 5 starsby Bambi on 08/02/2024

    Our salesman Jason Zylka was wonderful, patient and very personable. He listened attentively to our needs and showed us what was available. He answered all of our questions and explained many of the "new" options on the vehicles. He was so easy to work with, not pressuring us and making the process less painful. We would highly recommend him to all of our friends and family who are looking for a new vehicle.
    • Hello Bambi. Many thanks for sharing your purchase experience with us and for recommending Jason Zylka for his attentiveness to your vehicle needs. On behalf of Jason and the entire Sales team, we appreciate your business and look forward to serving you in the future

      by Sandra Pomeraning on 08/15/2024

  • Disappointed

    1 out of 5 starsby Roger Rosen on 08/17/2023

    Well, we came in to get our Camry repaired for the same problem we paid Toyota hundreds of dollars to repair two months ago. We left Joseph Toyota having paid still another 170-some dollars and our car was turned over to the salvage yard. So, we're out a lot of money and we have no car. We weren't even offered a box of cookies. Then we went to the Joseph showroom hoping to look at some new cars. There was next to no inventory. Very disappointing. Where do we have to go to buy a new Toyota?
    • Roger, I'm really sorry to read about your recent experience with us. It's important that our customers feel they've received the best service and value for their money. We'd like to look into this further and see how we can help you with your search for a new car. Please reach out at your earliest convenience so we can discuss this in more detail. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

      by Joseph Toyota of Cincinnati on 08/18/2023

  • Buyer better make sure tires are round, dealer wont check them!

    1 out of 5 starsby N Davies on 07/14/2023

    In response to the dealerships response comments: I take it they think its too much work to make sure the tires are round and just need to find a sucker for their cars. In regards to the two 'wrecks' on the honda civic, one is where road debris came up under the car on the interstate and the other is where another car hit the drivers side mirror. Nothing close to the traditional sense of the word wreck. There was no pressure put on the dealership to buy the honda, they could have said no anytime and since they bought honda civic VIN SHHFK7H43HU202962 for 15k or 15.5k (i can check the paperwork for the exact number) and are now asking $20477 I take it that they found the deal enticing and seek to make $5000 on the deal. I find disheartening that the dealership feel that they felt pressure from a man selling his honda, who was happy to sell it to the competition down the street but when they were offered a chance to match the offer. they jumped it. How odd. Especially considering I had left the property with my vehicle. A touch of FOMO perhaps? OK I feel that this review is worthy of one star and I can't honestly recommend Joseph Toyota for anyone looking to buy a car. The whole process from beginning with the salesperson, Tom, to taking the car home has been unpleasant. I arrived early on Wednesday 6/21 and met with Tom to view a 2014 Acura. I drove the car. I liked the car I wanted to move forward with it. Tom and the dealership initially offered me a very low price for my 17 Honda Civic with 64k miles no wrecks and after a lot of back and forth I ended up taking my car down the street to the Honda dealership where they offered me more for it. I then called back to the dealer, joseph Toyota, who once aware of another offer agreed to match my trade in offer that I had received from Honda. We were able to wrap things up and I drove the car home that day since I live in Indianapolis I took I 74 back but at speeds of 70 to 75 miles an hour I experienced significant vibrations in the car it took it to tire discounters who confirmed that the driver front tire was 1.25 oz. out of balance no big deal things happen the following week I noticed a leak in the car from the rear axle the seal was bad a $500 repair no big deal I understand not everything can be caught from the dealership leaks happen. Now this week the vibration is back and a shop has suggested that its tire run out that is to say the tire is no longer around I'm beginning to be concerned that this car is a lemon I called Tom on the 12th of this month to see if he or the dealership wanted to offer anything to do about the tires I have no idea if the dealership put these tires on or if they came with the car but I'm concerned that the dealership didn't notice that the tires weren't round had uneven treadwear that causes this vibration. I have not heard back from the dealership after Tom had told me that he would get back to me. This matter is still pending and I'm happy for the dealership to reach out to me to resolve this issue, they have all my contact info (they were nice enough to pass it along to Sirius XM who keeps calling me). If they end up reaching out, I will update this review accordingly currently. The tires still have a lot of tread ( 8mm) on them and are Goodyear assurance weather ready. I would have to say do not waste your time dealing with this dealership I'm not happy with the product that they sold and more so the entire process of trying to get them to value my trade correctly I had to go spend an additional 3 hours at the dealership down the street to get Joseph Toyota to play ball and am now having issues with the car I bought from them. 1/5.
    • It is unfortunate to hear that you are unhappy with the Acura and with the extra time you spent at the Honda dealership. Perhaps Sales reduced the initial trade-in offer for the 2017 Honda Civic, with some 63,000 miles, because CARFAX stated it had been involved in two frontal accidents. In the photos that Tom sent you, the As-Is Buyer’s Guide for the 2014 Acura RDX, with some 56,000 miles and a clean CARFAX report, is clearly visible on the window of the left rear door. The buyer knows in advance that any post-purchase repairs are the responsibility of the buyer. No pressure was put on you by the dealership to purchase this vehicle. Instead, the pressure was placed on the dealership to purchase your Honda, strictly on your terms. From start to finish, you directed the deal. – Sandra Pomeraning - Customer Relations Manager

      by Joseph Toyota of Cincinnati on 07/17/2023

  • Best sales experience in a long time!

    5 out of 5 starsby David B on 05/01/2023

    I recently purchased a new manual transmission Toyota GR86 from Joseph Toyota. These vehicles are not easy to find. My Salesperson- Dominique- did a great job of getting me the exact vehicle with all the options that I wanted. Pricing was fair and upfront. Delivery went exactly as anticipated. Final paperwork and financing were very efficient. I spent about an hour total in the dealership and was on my way. Way to go, Dominique! Also a shout out to Barry in Financing for providing exactly what I needed without a hardcore upsell. These guys are great. I travelled several hours from another state to make this purchase and would gladly do it again.
    • David, we are so glad to see that Dominique and Barry made your trip worth it! It's wonderful to hear that you're loving your new manual transmission GR86. Thanks for taking the time to share all the ways that our team provided such an outstanding purchase experience with fair pricing, efficient delivery, and paperwork process. See you next time at Joseph Toyota of Cincinnati.

      by Ellie Guyon on 05/02/2023

  • Excellent service

    5 out of 5 starsby Richard Arteaga on 09/23/2022

    Our experience buying a vehicle with them was excellent, they are an extraordinary team and specifically Austin Arrasmith who guided us through the entire purchase process from our home in Orlando, they never pressured us, they were always clear and transparent with prices and documentation. 100% recommended.
    • It means a great deal that Austin's commitment to great customer care stood out to you, Richard. Thank you for choosing to shop with Joseph Toyota of Cincinnati and we wish you many safe and happy miles in the new ride. Take care!

      by Joseph Toyota of Cincinnati on 09/26/2022

  • Super

    5 out of 5 starsby Jeff on 08/17/2022

    Luke was great. Very professional, honest And he made buying the car very easy. The finance manager was great to.
    • Jeff, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Luke. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

      by Joseph Toyota of Cincinnati on 08/18/2022

  • Service

    5 out of 5 starsby Lori on 07/26/2022

    Very professional
    • Lori, we really appreciate your positive feedback! Thank you for choosing Joseph Toyota of Cincinnati.

      by Joseph Toyota of Cincinnati on 07/27/2022

  • Shady Sales

    1 out of 5 starsby K Lesnau Rowe on 05/25/2022

    When making a car purchase as a woman, the biggest fear is that we will be taken advantage of or talked down to. I experienced both at this dealership from the salesman, trade in assessor and manager. The salesman offered me 9K for my trade in stating "it's definitely worth that but if you think it's worth more bring it here and we can go up from there". Once I got there, the offer went down to 7K. I was then mansplained all the reasons why my car wasn't worth any more. I explained that my offer was 9K and that this process was completely misrepresented and I feel that the salesman said what he needed to say to get me to make the 45 minute drive to the dealership. It was never disclosed that my offer could decrease, had I known that, I never would have taken the afternoon off from work to drive there! I asked to speak to the manager several times and he ended up coming over and he escorted me out to the parking log before he would speak to me, insulting. I explained that I very much felt that the process was the ultimate example of the "old school" manipulative shady sales man. He shrugged and said he didn't think we should come to an agreement, so I left. I would not recommend this dealership to anyone and I would not trust anything they say.
  • Horrible Experience

    1 out of 5 starsby Nicole on 07/26/2020

    I absolutely had the worst experience with Joseph Toyota. I was referred there after a car accident by the man from the insurance company who came to total out my car. I was already having a bad few weeks on top of that my wallet was stolen and had to get everything cancelled and done over. Anyway with the insurance money from my wreck, I purchased a 2008 Rav from them. Needless to say my account was frozen because whom ever stole my purse helped them self to shopping spree online. My account was frozen but my bank worked quickly to resolve, it took 4 days when it's usually longer. The entire time I was communicating with Joseph Toyota who I explained situation to on Friday, they begin threatening me with the police. My feelings was hurt because as a veteran, I did not expect to be treated like this and I was in touch daily, never dodged a call. Saturday they came to get the car even after bank said they will have certified check in hand on Monday. They were rude and extremely uncompassianate. I understand it's a business but this was uncalled for completely. Nicole Ball
  • TAKE YOUR BUSINESS SOMEWHERE ELSE!

    1 out of 5 starsby Pamulapati on 03/20/2019

    Joseph Toyota of Cincinnati December 2018 My husband and I recently purchased a 2019 Toyota Highlander from Joseph Toyota on December 20th, 2018. So why write a review after couple of months? We were waiting for the payoff receipt for our trade-in vehicle from our bank, which we received in mid February. (Just to make sure Joseph Toyota doesn’t cause any more mental stress and unnecessary financial mess) The initial trip to dealership was fine. Salesman Chris Ward helped us. We were promised if we purchased the particular Highlander we had been looking at, they would throw in all weather mats for the entire vehicle and add the custom lug nut locks like another highlander same trim level, different color. Everything sounded good including the value they offered for our trade in. Over several days and quote revisions, they had a lower price than the dealership we wanted to go with so we decided to choose Joseph. WHAT A MISTAKE!!! When we were ready to come sign the paperwork Chris was unable to meet us but promised us his colleague Derek would take care of us. When we arrived Derek tried to rush us into signing papers without taking time to answer our questions. We refused to be rushed on such a huge financial commitment. When he took us to the finance manager, we were not even allowed to go in and sit and speak with him. We were made to wait outside the office then brought a post it note with rates. We when had questions about the rates and banks that we were magically supposed to understand everything from a post it note, we were looked at by the staff as we were annoying them. Then the finance manager came out of his office and asked us if we were going to do it or not because they were closing soon. We finally decided to go ahead with the deal since it was the lowest price, but had what should have been a great experience turned into a terrible experience. Only then were we finally allowed into the finance managers office. He didn’t want to run our credit with banks of our choice but Huntington bank and couple of other banks. Highly recommends Huntington, but reluctant to check with other banks. (Could be because of his kick back or commission from Huntington? Even had Huntington ink pens out on table ready to sign with). Unfortunately that was not the end of Joseph's poor service. We were asked to pay a different amount for loan payoff (for our trade-in vehicle) than was quoted and told it would be refunded to us by the bank our loan was through. After all the paperwork was signed, we were basically thrown out the door because it was close to closing time. Derek who was supposed to "be taking good care of us" did not even bother to walk through any features of the vehicle and had to be asked to come help us with a pairing either mine or my husband’s phone. Now the best screw up - Derek didn’t even care to check if the lights were on auto or on or off. This almost caused a an accident on l-275 ramp. Till we hit the highway the streets were well lit with street lights, as we were approaching the highway I realized the lights were not set to on or the wipers. Derek told us everything was automatically on so not to worry. I had to pull over to the side of the highway and try and figure it out. We had brought our 4 month old daughter and my mother in law along with us because we thought it was going to be a nice experience. WRONG AGAIN! Also, we were given a slip saying that the lug nut locks and all weather mats could be picked up when the service department called to say they were in. Days later when went to get the lug nut locks installed, the service department had no idea about the mats and then checked with sales and said they didn't come with our car. Even though Chris had promised us. Also, a leather folio to put all the manuals in was supposed to come with the vehicle and when we asked about that, we were told it must have been removed when cleaning. We observed Chris searching through vehicles all over the dealership looking for one and finally brought us one we could tell was used. It had a scratch and food crumbs inside of it. Chris didn’t even bother to ask was Derek helpful. He just left after handing the used portfolio, as if he’s done with us, after I asked again about the mats he promised. He said that was when he didn’t know if we were actually going to buy or not. So apparently it is ok to promise anything on the lot to make the deal. Weeks later the car we traded in had still not been paid off by Joseph. We tried calling Joseph Toyota 3 times over a week and none of our calls were returned. Also, they messed up the payoff amount and we did not get back the full amount of money we were promised even though we did everything in a timely fashion, they did not. Due to them taking over 3 weeks to send the payoff check, another car payment was deducted! So we still do not have an all weather mat for the 3rd row and a used folio to complete our horrendous experience with Joseph. EVEN IF YOU HAVE SOMETHING IN WRITING, THEY WILL NOT HONOR IT! Just because someone has the lowest price, great customer service cannot be emphazised enough! We wish we would have gone with Frank McConnell at Beechmont Toyota! We had been looking at vehicles with him for months but his dealership could not match the deal. Even though we did not buy with him, he was happy to walk us through all the features of the vehicle and take the time to respect us as customers in the Toyota family. Toyota should make this right even though Joseph will not. They are giving Toyota a bad reputation. This review is not about - all weather mats or lug nut locks or bank rates. It’s about simple common decency of providing good (not great because Joseph Toyota doesn’t know the meaning of great service) service with respect to the customers! ​
  • 2018 Highlander Hybrid platinum limited

    5 out of 5 starsby Larry on 04/02/2018

    I purchased a 2018 Highlander hybrid limited platinum and this is a great automobile. Joseph Toyota sales experience was great. I have owned several Mercedes, and for the price difference of a comparable automobile, The highlander is a no brainer.
    • Larry, Thank you for taking the time to post a review on your experience. We truly appreciate you wanting to let others know about your purchase. This is just the beginning of a great relationship. We want to be your dealer for life. See you at your first service. Thanks again.

      by laurahall on 04/05/2018

  • Car Purchase

    5 out of 5 starsby soccer16 on 11/30/2017

    Purchasing a car Joseph Toyota was a great experience. All of the employees were very friendly, respectful, and kind. This is the best car purchasing experience I have had.
  • Purchase of a 2015 Camry

    5 out of 5 starsby SavvyShopper13 on 10/22/2014

    I used Edmund's Price Promise and got what I consider to be a fair deal from Joseph Toyota. The price given to me by Larry Reed was more than $1,000 less than prices I had gotten from other dealers in the area using the Price Promise feature and Costco Member Pricing. The transaction was smooth and there were no "hidden" or unexpected fees attached to what I paid for my vehicle. I would definitely recommend working with Larry the Internet Sales Manager.
  • One of The Best Buying Experiences I have ever had.

    5 out of 5 starsby CherryLady on 11/29/2008

    I have read some of the previous reviews written on and about Joseph Toyota Scion of Cincinnati. It truly is hard to believe that there is anyone at that dealership who would treat a customer in anyway but Good. I should know because I have purchased new and used cars from there ever since 1988. Although the management has changed over the years, every time I have set foot on that lot, I am greeted with a smile by the sales staff, the finance manager, the receptionist, and the guys who clean and service my car. One time I did have a concern with a spongy feeling in my brake pedal in the 99 Toyota Avalon I purchased there. I called the used car manager and he said to take my car in to the service department so it could be checked out. I took the car in and they told me that the rear brakes just needed a minor adjustment which was done at no cost to me. Boy, I really like these people, and I recommend this place to my co-workers and friends. I have never written a review on anything or anyone, but Edmunds is read by a lot of people, I would think, and I don't want everyone thinking that this dealership is less than the best when it come to service, and fair pricing. Of course, there are going to be mistakes made from time to time by all of us. But I keep going back because this is a dealership that cares about keeping a long term relationship with me - its customer. My money will spend anywhere, and I can't think of a better place to purchase my car than at Joseph Toyota Scion. My daughter just bought a 2007 matrix from there and she is very happy with that little car. I can only say this dealer stands tall among it's peers when it comes to giving good customer service. The cars on the lot are clean and in good condition every time I go there. I recommend that you go in and see just what I mean. You will be pleased that you did. By the way, I am a woman, and I don't feel threatened by the negotiating process at all.
  • Used Camry purchase

    5 out of 5 starsby jbb10 on 11/10/2008

    My wife and I were looking for a nice used Camry. We found one online and called Joseph Toyota. The salesman told us it was still available and we made an appointment to test drive. Upon arriving at the dealership our salesman took us straight to the Camry we had called about. The salesman answered all our questions was very knowledable and there was no hassle with the purchase. I would recommend this dealership to anyone looking for a used Camry.
  • Not Ever - Even if they were Free!!

    1 out of 5 starsby twinmomky on 08/28/2008

    Do not, do not, do no, do not go to this dealership!!!! Trust me, you'll be sorry if you do. We became victims of the '99 Toyota Tacoma Buyback program for frame rust and found ourselves in need of a new vehicle ASAP. We knew we wanted to switch to a 4Runner and our faithful dealership didn't have any in stock so we started looking around online. After looking at a 2005 4Runner online my husband and I decided to go test drive. I am a very thorough researcher and so before even going about 45 miles and dragging our 3 year old twins out with us I wanted to make sure this was worth our effort to go look at. After getting no help from the online chat feature with a salesman who was extremly rude and uninterested in helping me at all I called to speak to someone directly. I asked repeatedly if it was Toyota Certified (knowing we only wanted a vehicle that was ALREADY certified) - oh yes it's been certified, was the vehicle clean - oh yes it's VERY clean, had anyone smoked in the vehicle - no not at all, was there a Carfax report - yes, how many previous owners were there - just one, were there maintenance records - yes maticulous records, etc. So we pack up the twins and go out for a test drive. Right away we feel like we are at a dirty used car lot with [violative content deleted]. The salesman (Tom) won't give us a Carfax until we testdrive it so husband goes out first while I walk around with the twins. Car is VERY dirty and I ask if it's going to be cleaned to be told its been cleaned once already but we can just cover the dirty spots with the cargo mats. What? Wreaks of cigarette smoke which I am very sensitive to. Again, I ask for a Carfax (total of 4 times and never received it.) Salesman couldn't answer some basic questions about features on the car (like was the tow hitch factory installed or after market, what was towing capacity on hitch etc. - even though husband knew the answers he was testing to see what the salesman knew) had no maintenance records - Tom tells me "this was a leased vehicle and people who get leases have very high credit scores and since they have high credit they tend to be maticulous about maintaining their vehicles". What?? You've got to be kidding me, that's a Giant leap to say that because someone has great credit they take great care of their cars, come on now!! It was filthy dirty and with only 20,000 miles the tires already needed to be replaced. Anyway, figure well we can take it to faithful dealership to get it detailed if the price is right so we get to asking about price and if there was any room for negotiation. Tom says oh yeah definetly. Sticker was $19,995 only came down to $19,800 and wouldn't budge. Husband overhears Tom asking his manager "Can it be certified" so we knew it wasn't certified yet which was a total deal breaker for us. Tried to show us 2 others that we knew we didn't want from looking at them on the internet and there's no way they would have passed through certification. One he brought us even had corroded wheels and a HUGE dent in the trunk door. We walked right out and vowed we would stay faithful to the dealership we've been with since '98. Tom calls the next day to ask "what will it take to put you in the 4Runner you wanted" and husband tells him if he offered to us for free we wouldn't deal with them again. Don't ever deal with these [violative content deleted]. After reading some of the other reviews that I found here (I wish I had found this site beforehand) I am even more confident in our decision. Save yourself the time and hassle and do not, do not, do not go to this dealership!!!

About our dealership

At Joseph Toyota of Cincinnati your satisfaction is our top priority. We are committed to providing service that is based on our values of being easy, true, and clear. Visit our dealership near downtown Cincinnati, accessible from all freeways, and you will find a knowledgeable team who is truly here to help you. From carefully considering which new Toyota is right for you, to guiding you through the financing process, you can count on us at Joseph Toyota of Cincinnati.

Toyota vehicles are known for their reliability, and so are we. From the moment you contact our dealership we strive to make sure you are completely satisfied. Customers have great things to say about their experiences at Joseph Toyota of Cincinnati, and we hope you will soon be one of them

What sets us apart
Joseph Toyota prides itself on customer first focus where you can expect an EASY TRUE CLEAR experience in all our departments. As a Dealer Rater Customer Satisfaction Award Winner, Car Fax Advantage Dealer and Best of Cincinnati's Best Award Winner.
Amenities
  • Complimentary Drinks
  • Instant Financing
  • Complimentary Coffee
  • Rental Car Service Onsite
  • Television