Performance Lexus
Customer Reviews of Performance Lexus
Review type:
Bought a car, Made friends
Great service. Great cars.
by Tom Popp on 01/26/2025I have purchased three Lexus from this dealer, and I have had first-class service every time. I highly recommend this dealership, Lexus of Cincinnati, Waterstone. I would give them 10 stars if possible!Tom, thank you for your continued trust in Performance Lexus! We're delighted to hear about your positive experiences and appreciate the high recommendation. Enjoy driving your new Lexus, we wish you safe travels ahead!
Bought a car, Made friends
by Karen C on 09/30/2024I came to Lexus after a deer took out my former car. I felt comfortable immediately and was surprised at the camaraderie among the staff. My sales person Lacey was knowledgeable, personable and really listened to my needs and preferences… with no pressure. She kept telling me that this dealership would work with me to see that I was happy with my purchase. She was so right!! From the sales person to the sales manager to the business manager and technology department. I felt welcomed and accepted in a genuine manner. You can tell they love the cars they sell and know how to work well together. This did not feel like a regular car dealership. It felt like a friendship.Karen, we're delighted to hear that Lacey and the entire Performance Lexus team made you feel so welcome and supported. Enjoy your new ride!
Only 1 fob--Cmon Performance Lexus
by Jim on 07/04/2024Bought a 2024 RX350h; only after paying for the car, signing all the paperwork, and finishing a basic review of the car's features did we learn we would only get one fob and would have to wait one to two months for a second fob. Pretty low… handed. Expected much better. After nearly 3 weeks still no fob. We acted in good faith and upheld our end of the bargain.Jim, I apologize for the inconvenience with your key fob. We strive to provide a seamless experience and it’s clear we fell short here. Please reach out so we can address this issue promptly. Thank you, Ralph Sells - General Sales Manager - 513-677-0177
Ralph Sells, You got my name and number. Why don't you reach out and give me a call if you are sincere?
Been 39 days---still no fob and still haven't heard from Ralph Sells - General Sales Manager or J.R. Hage - General Manager. Poor way to treat your customers.
Waisted time and unprofessional sales dept
by Darlene Crothers on 05/11/2024After driving 45 min to see a car advertised and ready to buy it, the sales rep kept us waiting and then discovered the car was loaned out and NOT EVEN THERE!! UNACCEPTABLE!!Darlene, I'm really sorry to learn about your experience. It's certainly not our intention to waste anyone's time or cause such inconvenience. We understand how frustrating this must have been for you and we'd like the opportunity to make things right if possible. Please reach out at your earliest convenience so we can discuss this further - Thank you, J.R. Hage - General Manager - 513-677-0177
Well the Used Car Mgr apologized and told my husband that he would contact him on Tues when the car came back, NO CALL! This place CANNOT KEEP THEIR WORD!! He was explaining how he has been there for 35 years and how great their reviews are! I only care about my experience where they have dropped the ball time after time! So I guess only some people get treated well and the hell with the rest! I WILL NEVER do business with this company again, and our money spends well at other dealerships!
AFTER BAD REVIEW
by RALF on 03/01/2024I had my car serviced on 2/29/24. I cannot say enough about this dealership! Perfectly organized, constantly updated with the service that included video delivered right to my phone to give me exact detail on service and progress. I can say… that I've never had such preferential treatment with up to date progress! The staff was very friendly and very knowledgeable! I have found my personal place for reliability and comfort!We're delighted to know that you had such a positive experience with our service department here at Performance Lexus! It's great to see how much you appreciated the video updates and friendly, knowledgeable staff. We look forward to being your go-to place for all things automotive in the future!
Is chivalry dead when buying a car? I have found the answer to be “YES”!
by first Lexus on 02/22/2024Is chivalry dead when buying a car? I have found the answer to be “YES”! chivalry or concern is what you will NOT find at this dealership! When buying a car, new or used, the research is on you! Car salespersons are only there to sell you… a car and not educate you. I, personally worked in sales and if you have a quota to meet and is not met you will be fired! I will not go into lengthy detail of my experience of this purchase but will mention that 6 hours of my life, that day, was encountered. 6 hours is way too long to be dealing with a major purchase with no support. The employee’s were understaffed and I was stuck with a sales rep dealing with multiple people. In making a substantial purchase I would have felt more comfortable with a one on one basis instead of waiting in line, after reaching certain parts of the purchase and waiting for the next step. While waiting for this purchase, I had nothing to eat. I was not the only one. I overheard another costumer complaining about the same thing. 6 hours is a long time to have not eaten. Yes, there was popcorn and pop available for free but sugar issues is a problem with me and I’m not alone. I suggested, as well as another customer, that the dealership should comp a dinner for the long wait. when that question was presented……it was was an Absolute No! The Employee’s also mentioned that they too had not eaten since breakfast. I don’t know if that is how business operate today but it’s not what I remember. Also, reaching out to someone above on the corporate chain or even in the immediate facility is no help. I suggest you, before buying, research the reputation of the dealership first! THIS DEALERSHIP IS NOT RECOMMENDED!!!!!!!!UPDATE:I had my car serviced on 2/29/24. I cannot say enough about this dealership! Perfectly organized, constantly updated with the service that included video delivered right to my phone to give me exact detail on service and progress. I can say that I've never had such preferential treatment with up to date progress! The staff was very friendly and very knowledgeable! I have found my personal place for reliability and comfort!
Performance Lexus Made Purchasing a Car Fun
by Roger Ward on 10/29/2023Everyone I encountered at Performance Lexus at the Kings Auto Mall was genuinely friendly and helpful. I could tell they love the Lexus brand. They helped me to compare and contrast different models and align them to my preferences,… without any pressure to purchase. So, I purchased. .I didn't feel as though I was in a dealership. I know that sounds strange.Roger, we're delighted to know that you had a positive experience at Performance Lexus. Our team takes pride in providing pressure-free assistance and helping customers find the perfect fit for their needs. Enjoy your new ride!
The experience every customer wishes for when purchasing a car!
by Sherry on 07/16/2023I could not be more thrilled with my experience at Performance Lexus. The customer centric culture was genuine, and they quickly earned my trust. I scheduled an online appointment to test drive two models. When I arrived, my Master… Certified Sales Consultant, Roderick (Rick) Hubble had the models ready and away we went. He was amazing and authentic about providing the information I needed to make an informed decision based upon my preferences and needs. Immediately, I fell in love with the 2024 NX 350 and received VIP treatment as we completed the process from each team member. I highly recommend Performance Lexus for your next car purchasing experience!Sherry, thank you so much for your amazing review of Performance Lexus! We're delighted to hear that Rick provided such a great purchasing experience and helped you find the perfect vehicle. Congratulations on your new 2024 Lexus NX 350!
Outstanding Team!!
by Jim on 05/01/2023This is now our second vehicle purchase from Performance Lexus and everyone in the process is simply outstanding! Austin our sales person searched to find the vehicle we wanted before our lease came due. He found exactly what we wanted… Tracked repeatedly on where it was at over almost a 4 month journey keeping us informed all the way. Jeff in finance is also outstanding and helped us get the best deal possible on exactly what we needed on this new vehicle. And finally Carson in delivery is the very best in helping us understand our new vehicle and the technology that has advance since our last purchase. We also know that service will keep our vehicle in great shape for as long as we have it and do the same outstanding job as your other team members as they have on our first vehicle we had. You simply have an Outstanding Team that makes the car buying experience much better than anywhere else we have been, so never stop being 100% customer focused!!Jim, we are so glad to hear that you had a great experience with us during both of your vehicle purchases at Performance Lexus! Our team is thrilled to have been able to assist you in finding the vehicle you wanted by keeping you updated every step of the way. It's great to know that Austin, Jeff, and Carson were able to provide outstanding service during your most recent purchase. Thank you for trusting us with your business and we hope to see you soon!
Excellent service
by Xenia on 04/14/2023Performance Lexus has great service and is very accommodating. Easy to work with, efficient, reliable and friendly staff.Xenia, this is exactly the kind of feedback we work hard for at Performance Lexus! Thanks for working with us to make your experience a 5-star one. Drive safe, and we look forward to your next visit!
Performance Lexus is great
by Donald Mackenzie on 03/29/2023Always know my car is going to get the best service and they washed and cleaned car after fixing.Thanks for this positive feedback, Donald! We are glad to hear that you are satisfied with our services and car wash.
A class act!
by Miguel on 03/17/2023Always great service!! Always a smile! Ready to attend to all your needs and concerns! Waiting area is like a luxury hotel! Service is done as promised. Video of the service performed with explanations from the lead technician. Free car… wash. What else can I say? It's Lexus!!Hi Miguel - We are delighted to read your positive feedback! Thank you for choosing Performance Lexus and for sharing your five stars. See you next time!
OUTSTANDING experience from beginning to end.
by Biglen on 02/15/2023Over the years my wife and I have purchased a number of luxury vehicles from several different dealers and this purchase was by far the best experience we have had. From our initial contact with Carly online, our sale with Austin, our… financial discussion with Jason, and our tech review with Geoffrey we found everyone to be knowledgeable, friendly , and very down to earth. Thank you Performance Lexus you have a great team.2021 Lexus RX 350 F-Sport
by Mike Janszen on 01/26/2023Justin was great. Took care of my Lexus needs in a timely manner. Would recommend to everyone.Hands down the best....worth it!
by AD on 12/23/2022I can't say enough things about this dealership. The dealership provides an unbeatable experience, service, and good amenities. Every customer is treated to the same standard of quality interaction.Exceptional Client Service
by CCat on 07/28/2022Every experience with the Service department has been consistently exceptional. All employees I interacted with were pleasant and professional. I love the video summary showing me the work that was performed on my vehicle. The technological… extras make it a smooth process and a convenient one for their clients.Exceptional in Every Way
by Linda C on 07/15/2022I bought my Lexus long-distance because Performance Lexus was willing to work with me to find the car and features important to me. Everything worked seamlessly- from the sales process, to setting up the Lexus App, to the delivery details,… and the after sale assistance with new car questions! Each member of the staff was incredibly courteous, knowledgeable, and always available for questions. An exceptional experience and beautiful car to enjoy!Great Service
by RKV on 06/27/2022I was in and out with the 5K complimentary service appointment for my Lexus. Service was prompt. Staff were friendly. The video view of my vehicle is always appreciated. The customer waiting rooms are large, classy, comfortable, nicely… appointed, and welcoming.The best dealership around!
by Abbie T on 06/18/2022The sales and the finance teams are so pleasant to work with and can answer any question you may have. They make what can be a tedious process as smooth as possible and get things wrapped up in as little time as possible. We will definitely… be buying more vehicles there in the future.top customer service
by Sang on 06/09/2022I am going to buy the next car at Performance Lexus. One of the reasons is professional and friendly services.Couldn’t be happier!
by Paula T on 04/27/2022Wonderful experience from beginning to end! Krista Cole worked with my husband and me as we ordered a new car (first Lexus) and stayed in contact with us throughout the entire process (made unnecessarily more difficult due to “supply-chain”… issues —totally out of Krista’s and Lexus’ control). Krista worked with us and obtained the exact car we wanted and we are totally thrilled. Everyone at Performance Lexus was fantastic—from our salesperson, Krista, to the business manager and to Carson who walked us through all the bells and whistles on the car. When my husband is ready for a new car, I am sure we will return to Performance Lexus!
Karen, we're delighted to hear that Lacey and the entire Performance Lexus team made you feel so welcome and supported. Enjoy your new ride!
by Performance Lexus on 10/01/2024