Performance Lexus
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Customer Reviews of Performance Lexus
Review type:
Bought a car, Made friends
by Karen C on 09/30/2024
I came to Lexus after a deer took out my former car. I felt comfortable immediately and was surprised at the camaraderie among the staff. My sales person Lacey was knowledgeable, personable and really listened to my needs and preferences… with no pressure. She kept telling me that this dealership would work with me to see that I was happy with my purchase. She was so right!! From the sales person to the sales manager to the business manager and technology department. I felt welcomed and accepted in a genuine manner. You can tell they love the cars they sell and know how to work well together. This did not feel like a regular car dealership. It felt like a friendship.
33 reviews
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Wowzers!
by Jonathan McGrath on 04/15/2022Just walked in casually one Saturday morning without an appointment. Was greeted immediately. Began talking with a salesman (Austin) within minutes. The process was painless and enjoyable. The staff was very friendly. Multiple managers… (Ralph and Tony) came over to introduce themselves. We were offered waters, etc. New to the brand. Have made a career working for a rival luxury German automobile company… Was absolutely blown away by the experience! Dealership is impressive. Modern. Clean. Lots of amenities. Was given a tour. Everything was explained clearly and with tremendous patience. Never felt rushed. There was no haggling. No price markup. Refreshingly transparent. Given the current market climate, I was not expecting to have a car for maybe a month or two. Salesman followed up with me the next few days. By that following Saturday morning our car was ready! Again, everything went smoothly. Jeff in finance was great to work with. He took the time to secure the best rate. There was many services offered but wasn’t pressured into buying more. Ralph came out to make sure everything was satisfactory and thank us for our business. Carson and Geoffrey helped my wife learn how to use all of the technology on the car. It didn’t take very long at all. They were very efficient, professional, and considerate. Car even came with a few goodies like an umbrella, bag, key chain, even Lexus Chapstick! Ha. (Thanks Krista!) Already feel like I have made new friends there. So far it looks like they have secured long time returning customers! Highly recommend buying here. Have bought many cars from the Kings Auto Mall’s various dealerships over the years. Performance Lexus was hands down the best buying experience of my life.Always easy to schedule appointments and terific results!
by Pat on 03/22/2022Easy to schedule either online or via phone. Always extremely courteous and professional. Terrific results and special effort from everyone that is part of the process including the person that washes the car. All top notch.The way to do business
by Mark S on 03/20/2022I purchased a 2015 low mileage NX200t. The sales experience was excellent. The vehicle was spotless when I picked it up. The salesman was very patient with my many questions. The whole experience, including selection of an extended warranty… that fit my needs and financing, was easy and professional.5 star Service for 8 years
by Robert Viney on 03/03/2022Just completed the 120,000 Mike service on my Lexus at Performance Lexus. Each service event over the past 8 years has been at the 5 Star level.Tim is the best!
by Matthew on 02/24/2022I went in recently for a mileage factory service and worked with Tim. He is such a pleasant and honest guy. I knew the advice he was giving me was genuine and in my best interest. Definitely work with Tim!The Pursuit of Perfection is STRONG HERE!
by The McCoy Family on 02/11/2022Rick is a trusted acquaintance, so when my husband nagged me about getting a car, I already knew what I wanted and where to go... Performance Lecus! He took care of us like we were family- and it's so rare nowadays, I had to kvell to… everyone I know. For your next car purchase, RUN- not walk to Performance Lexus and ask for Rick. If financing is what you need, Jeff Butler is the man with the plan!!! I am truly Experiencing Amazing in the Pursiut of Perfection!Great Experience, As Usual
by TQJob1 on 11/19/2021Very customer/guest focused. Have purchased a number of Lexus from Performance since early 90's and without exception they are professional, knowledgeable, focused on customer needs and quality of service and customer satisfaction. No… reason to go elsewhere...Great people, Great automobiles...New Again
by GBR on 09/15/2021Customer-oriented General Manager JR, Service Manager Tom, Service Advisor Phyllis, assigned mechanic and technology expert Carson! Had a 5105 mile service with oil, filter, tire rotation, 21 point inspection, video showing vehicle on… rack with mechanic showing vehicle’s undercarriage and describing work performed, pairing of phone with vehicle Bluetooth and wash. Vehicle looks and runs like the day I bought it new. Price of service was very competitive especially with benefit of a coupon. Waited approximately one and one half hours while service was accomplished. Great customer lounge! Highly recommend this dealership for purchase and service of a vehicle. Always a very satisfying experience to deal with Performance Lexus of Cincinnati!My 1st service
by Jenny Cunningham on 04/29/2021I just had my first service experience at Performance Lexus. To say they exceeded my expectations would be an understatement. I highly recommend them.CHeating in a auto loan finance
by pmajmudar on 08/27/2018If there is a less than one star I would give -* This dealership the finance manager name JEFF BUTLER who processed our auto loan has added application fee without our permission. What kind of [non-permissible content removed] they are… hiring. We are very disappointed when I learn that he added application fees We wanted to pay check for all the tax, title and other fees and he added to my auto loan with my permission. Please think before you go to this dealership. Their financial manager JEFF BUTLER is a [non-permissible content removed].Service center non responsive and insensitive
by sanjay13j on 01/05/2015My car battery died (it was a new car). It was a night mare getting through to the service personnel; 4 times the phone just kept ringing, no reply. Finally some Lindsay answered. When I told her my problem, she immediately said they dont… have roadside assistance and that I should get that on my own. There was no compassion or concern for my situation. I tried one more time afterwards, went to the service manager's voicemail. Extremely insensitive and non responsive. Is this the famous Lexus experience???Unprofessional
by aimansh on 08/04/2013updated 04/25/2025I got a letter from this dealership appraising my 09 Acura TL at $22300, so I thought I will go check the ES300h. Their sales manager (who sent me the letter) kept going around on how my Acura is not worth that much ( I checked KBB and… trade in for an excellent condition TL is $22000) and that there are several cars on the market for that price. I figured out at the end that this was merely a sales tech to get me in the dealership. Very unprofessional. My experience with this dealership was completely different about years ago when I bought my Lexus RX was very professional back then. Please do not waste people's time in the future by using cheap sales techniques.
About our dealership
Karen, we're delighted to hear that Lacey and the entire Performance Lexus team made you feel so welcome and supported. Enjoy your new ride!
by Performance Lexus on 10/01/2024