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Customer Reviews of Subaru of Kings Automall
Review type:
Suburu forester touring
by Pwolfzorn on 03/25/2025
Great customer service with friendly people.
36 reviews
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Suburu forester touring
by Pwolfzorn on 03/25/2025Great customer service with friendly people.Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
2025 Crosstrek
by Cmorris on 03/09/2025updated 03/17/2025Kelly was fantastic leasing advisor and Jim was a great loan advisor. I returned one lease and got another.we will continue to do business with them.Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2025 Forester
by TB 9000 on 03/09/2025Repeat customer; courteous and helpful.Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Great customer care and attention.
by David J L on 03/07/2025Honest, direct responses to options, cost, availability. Very personable and customer centric.Hello David, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New crosstrek
by Shaggy61 on 02/15/2025updated 02/21/2025Sales was nice did what he said he would do decent price fair trade inHello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
2025 Forester - YAY!
by ClaireV on 02/15/2025Thank you, Mark! Thrilled with my new car, purchase, experience and everything in between. Every step of the process was easy. (Including initial contact to set up a test drive and getting matched with Mark!) Thanks to Jim for your swift… and clear work (and banter!) & Thanks again, Mark!!! You were fantastic to work with at every step and your kindness and warmth had a major impact on my overall experience. I am thrilled with the 2025 Forester - it is gorgeous, has all the features I wanted/needed, drives so comfortably … and the giant moonroof!!! Stunning.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Kings Automall! We hope you have a great day!
Awesome!!
by Mines House on 02/01/2025updated 02/06/2025Quick, easy, and friendly!Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Used car
by Jackson on 01/31/2025updated 02/06/2025Friendly and professionalHello Jackson, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very please with customer service and sales
by Jscoulson on 01/25/2025I felt no pressure from Rob F. to purchase and was very happy with his personable attitude. I walked away from a purchase at another dealer because of being pressured to accept things I disagreed with. I never once felt like I was being… taken advantage of and did not feel like i was being talked down to when I questioned anything. The rest of the staff around were helpful and friendly as well which made this purchasing experience more enjoyable than I've previously experienced. I would absolutely work with Rob again and shop with Subaru of Kings AutomallHi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Kings Automall! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very Satisfied
by David O on 01/02/2024I am very satisfied that the technicians at Subaru of Kings Auto Mall were able to detect and repair a problem with an oil leak. The car was out of warranty but service advisor Tanner V. coordinated with Subaru Customer Advocacy to cover… 70% of the cost. A loaner car was provided for no charge.Subaru Legacy
by Michael T. on 09/27/2023Recently bought my 4th Subaru from King's Subaru. Their sales and service departments are excellent. We've all heard horror stories about car buying, but these people make it easy.Quick turnaround on service.
by William on 07/18/2023Express oil change was quick.communication issues
by michael on 07/11/2023When they changed the oil in my 2015 subaru outback the service representative told me that the oil pan is leaking and it must be replaced. He also told me that the brake fluid was dirty and must to be replaced. He offered to complete the… service at that time. It was 4 PM and I did not have time for that service to be completed at that time. Because he mentioned that the oil pan must be replaced, I assumed that the service must be performed as soon as possible. I drove the car home and did not drive it until I had time to take it for oil pan replacement. I made an appointment and took the car for service. When the service was completed I found that the oil was leaking from the oil pan gasket and there was no need for replacing the oil pan. When I came home I consulted with the technician who takes care of my other car. He inspected the car and told me that the gasket leak must have been very minor and it needed to be replaced but there was no urgency in doing it immediately. He also mentioned that newer cars seldom (if ever) need to have their brake fluid replaced. All and all I feel they should have told me that the gasket had to be replaced not the oil pan and changing the brake fluid was optional.Great Experience
by dcmsgs79 on 06/20/20235/21/2023 Update: There is a reason why we keep going back to Subaru and specifically Subaru Kings Auto Mall. Obviously, the Subaru brand for its’ reliability and affordability for a quality vehicle. Specifically to this dealership - they… are all about service, respect, attention to detail and making sure the customer is satisfied in every area possible. Every employee in all departments is friendly, helpful, strives to serve, and genuinely makes the customer feel valued. We’ve purchased 3 vehicles in 3 years with soon to be a 4th from this dealership. Just like the last time we purchased, our sales person Trevor Alger was fantastic! Responsive above and beyond! Patient without fault! Never made us feel rushed or as though there were “other” customers or matters he had to attend to that were more important than us! Made sure we were aware of every detail and never “pushed”. Keep up the great work! 2020: Great experience! As loyal Toyota and Honda Owners for the past 30 years, we were a bit nervous and hesitant to consider different vehicles. We test drove many makes and models before making our decision to purchase a Forester and an Outback. We were impressed with the vehicles but more so the quality of the dealership experience which was led by our salesperson Joshua Darnell. Knowledgeable, patient, customer serving, and thorough are just a few of the positive traits that helped us make our final decision. Additionally, every person in the dealership was of the same mentality, didn't pressure, and was apparently vested in our positive experience.Mrs Teresa Riley
by Teresa Riley on 12/05/2022Outstanding experience, our sales lady Kelly kept us updated throughout our ordering experience!New Crosstrek Sport!
by Melissa N on 04/10/2021My experience here with Salesmen Mark Ledbetter and Bob Foster was outstanding! They answered all my questions both timely and professionally. I really appreciate their help and that of Aaron Dries, the Finance Manager. If you’re looking… for a Subaru, this is the spot!Doesn't Stand behind sold vehicles
by James on 03/02/2021My recently purchased truck roof is leaking water. I normally park under a roof, so it took me a few months to catch and Subaru says it's been to long, so it's not their problem. I haven't even had my first oil change, so it hasn't been… that long at all. I highly suggest you go somewhere else.Great service
by DMinOhio on 01/18/2021Great service, quick turn around, soli Covid protocolsI Love King’s Subaru Service Department
by Denny Singel on 12/07/2020I have been going to Kings for service for 4 years. EVERY time they earn a rating of 5. Great personnel and great service. I worked with Jacob this time and he was very informative and knowledgeable.Easy
by Easy on 11/24/2020Every aspect of buying was easy. Finding info online, emailing for information and finally going to the dealership and finalizing the deal with Cody, the salesman, was easy.LEMON 2014 Outback
by tds on 08/12/2019I bought a 2014 Outback and had repeated problems with random acceleration. For 2-1/2 years, I fought this problem and repeatedly brought the car back to this dealer. They hardly drove it so they said they could not reproduce the problem. I… had at least 10 instances of this recorded on a GoPro camera. There were several parties involved in this process, all in joint denial mode: - Subaru Corporate Safety - Linda Fouch - Kings Subaru - GM - Darrell Russell - Kings Subaru - Svc. Mgr. - Chris Moore - Bosch 3rd party inspector - Tom Muthig Finally, I gave up. I am driving another Subaru now, a good one that I am confident will not kill me like the goddam lemon that you [non-permissible content removed] at Kings Subaru refused to acknowledge. Incidentally, this is on record with the NHTSB under Case No. 11004884. Subaru makes great cars. I just got a LEMON - and the dealer/Subaru stuck their heads in the sand.
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
About our dealership
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
by Aurora Saccone on 03/27/2025