Walt Sweeney Ford
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Customer Reviews of Walt Sweeney Ford
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Worst dealership I have ever experienced!
by Desiree on 10/18/2024Company will sell you a bad vehicle and claim it’s your fault because of your credit! I purchased a certified used vehicle less than a year ago that has needed 8k in repairs. The company has proceeded to make reporting them difficult when… asked for all service records they have done to it and asked for their certified qualifications. They repeatedly respond to reviews that I have been sent my requests but I still do not have it. Carefully read through their Facebook reviews, google reviews. Every complaint is answered with how it’s the customers fault. Read the snarky responses to not just myself but plenty of others. If it’s always the customers fault, I suppose not being able to purchase new means you don’t deserve to drive. Not to mention the dangers of faulty vehicles. Especially with small children. It’s truly sickening. 16k+ at a business is more than enough to not need more than simple things, like breaks. A certified vehicle shouldn’t need engine work. They mention accountability, let’s be accountable for selling faulty cars at a high price. I’ve bought several cars in my lifetime. I’ve been to buy here pay here lots that never needed such extensive work. I’ve had cash cars that didn’t require this much. This is the most miserable, hateful company I have ever dealt with. No remorse. No compassion for the customers. Not to mention the expensive faulty work they did on the vehicle and denied claims to. If a vehicle is in your shop and breaks down a week later, a reputable company would make amends. They responded with, I had the work done elsewhere on public platforms when I reviewed only. I have receipts that say I did not. Not to mention, the warranty company would have never paid for the engine work if it had unapproved work done on it. The dishonesty is never ending. Not to mention, their vehicles are advertised with a 200k mile warranty. While getting you to purchase it, they hand you a pamphlet on it. Says 200k miles as well. Read the fine print on what you sign! It’s only for 24k miles. I’m not sure why it’s even legal to advertise as such or verbally say that’s what your getting while signing.Great Experience
by Mel B on 04/24/2021My husband & I drove over from Indianapolis, IN to see a 2020 Explorer we saw on edmunds.com. Bryson was pleasure to work with. The vehicle was ready for us to test drive when we arrived. Bryson was upfront about reacquired vehicle… history of this Explorer. It was a straight forward easy experience & we walked away with our new to us Explorer.Buyers beware
by Jeffrey Robinson on 02/22/2021Called this dealer. Gave them my information. They advertise on their tv commercial that they work with people with bad credit. They tell me I am approved. I go there to view cars and they gave me only a few of their choices to pick… between. I was not allowed to even pick a car. I choose one to come pick up the following week. The sales man Steve, tells me ok. I come the next week to get the car and he tells me they sold the one I wanted to buy and had already picked another car out for me. I told him I wanted to look at the rest of their inventory on line. And for 3 weeks the car I wanted was still on the site as for sale that the dealer lied about selling. So I drove up to the lot. And low and behold the car he lied about was still on the lot. I thought the Sweeny family were about helping people with credit issues, were upfront and not shady, and would not hire shady characters to work with paying customers. Was I wrong. The salesman was trying to charge me $32,000 also for a $16,000 car. I have the paper work to prove it. I would not deal with this conniving business for any auto purchases if I were you. Nothing but shyster tactics from the moment I walked into the place. No star ratingPurchased used truck
by Travis.G on 01/09/2020Very helpful and flexible on the deal Esther was greatGreat customer service with Jo
by Elaine A on 11/03/2019updated 11/12/2019I came to Walt Sweeney Ford to look at a used vehicle that I found online. I’d looked at this exact same vehicle at another dealer the day before, but wanted to check out the one at Walt Sweeney before making that purchase and I’m SO glad I… did. Compared to the other dealer, Jo made this process so easy and way more transparent. She made sure that all our questions got answered and was wary of our time constraint. In the end, Jo’s great customer service was the deciding factor since I was looking at basically the same car/miles/price.Great experience
by Joe Rump on 10/11/2019I had a great experience. The whole process was fast and easy. Everyone was friendly and extremely helpful.quality of sales service
by paul on 12/17/2018updated 12/27/2018had a great sales person at the dealer with little or no pressure.He was very nice and answered all of my questions.The sales manager was also very nice as well and worked with me on the price.Very satisfied.PGGreat Sales Experience!!!!
by FrankD on 12/22/2018I just purchased a 2019 Ford Explorer and Wanted to thank John Sweeney for an outstanding sales experience! John was the consummate professional. He answered all our questions and made the buying experience a pleasure. We have been… purchasing from Walt Sweeney ford for 20 years and wouldn’t think of going anywhere else.Sales
by Lytonya_M on 12/15/2018I came in hoping to get the car I wanted and I did! Thank you so much Don and Jenni for making my car buying experience a great one!Worst experience ever!!!
by Derrick on 12/05/2018I went to Walt Sweeney Ford 3 different times. Every single time they smiled and talk good to me trying to sound like a friend when all they did was give me the run around sending me to 3 different locations in 2 days. I went to Walt… Sweeney Mazda and left with a truck the same day💪.great ford dealer
by mikem on 09/13/2018great sale people found the car i was looking for from out of town. everything worked out great.Mike
by Mike on 08/30/2018I worked with Lyndse and he was great working with. He did excellent at helping me get into a great car. I’d recommend working with anyone at Walt Sweeney as everyone was super nice and friendly.Nate
by Nkroeger on 10/03/2017updated 10/13/2017We felt no pressure throughout the process. We worked with Bob Luchsinger and he did a great job of listening to what we wanted in our vehicle and setting us up with the Explorer that best fits us. We will definitely keep Ford in mind when… we need to purchase another vehicle.Great Place to buy a car!
by AngelMB on 09/28/2017updated 10/10/2017My experience with Mike Benz was fantastic.. He worked with me and was able to get me in the exact car that i wanted. He made it happen with less than perfect credit, when no one else was willing to work with me! Thank you!Great Staff
by bradrobbins on 08/24/2017updated 09/13/2017Bryson Bell, my sales person was top notch! Professional, Respectful, Patient---made our buying experience fantastic! Our Finance Manager, Keith, also did a great job! Way to represent the West Side of Cincinnati well!Service department
by Dale7279 on 08/12/2017updated 08/18/2017Keith has always got my back and always looks fir most cost effective ways to take care of my vehicles. Keith is my main contact but have dealt with your other service advisors also which all have the same attitude of taking care of the… customer. I recall a night that was late and closing time. The team stayed late until tires were on my vehicle and I was out the door fir an important business trip in the am I would like to make a note of the inferior quality of the brake rotors ford puts on there cars the ones that were on there could not be turned requiring the purchase if new ones. Keith came to the rescue finding a rebate though A noteworthy game note. It's nice to see the retention in your staff that knows you by name and the same friendly face. Hopefully we can keep the team happy and there fir years to come I'll be backFix one problem, create another.
by Ngoshe8 on 07/12/2017Regarding replacement of a brake light switch: The service was excellent; the repair was accomplished relatively quickly. I dropped my car off the night before, and the early afternoon of the service day I got a call indicating the repair… was complete. Two things I didn't like: (1) Was quoted a lower price when I first made my in person inquiry; then, when repair was complete, tech quoted a price almost twice the original quote (which I had to wait about 15 minutes while they check parts prices). We finally agreed to a lower price, but even that got jacked up with misc fees and taxes. (2) My brake pedal is much softer now than when I dropped the car off. I can only assume it was not adjusted properly, but will admit I do not know all that is involved with that type of repair. I already have trust issues with taking my car to the dealership for repairs; this experience did nothing to heal that trust.Best Experience
by tayjean on 07/07/2014I have to share! I love the new dealership look. Even though they are mid construction everyone went out of their way to make sure we were comfortable and knew where everything was. We bought a new Explorer and this was our first "NEW" car… in a long time. There is a lot of stuff we have never even thought of having on a car, pretty cool stuff! They showed us how it all works and even have free classes for further help. I cannot wait to come back and see the finished look! Thanks Walt Sweeney and EVERYONE who helped me!!! LOVE MY NEW CAR!!DONT BUY FROM THEM
by melfelfirst on 07/12/2008VERY UNHAPPY....Been looking for a van for weeks found one at Walts. Filled out all the paper work got approved. We live about 40 minutes from the dealer ship by the time we got our papers filled out the banks was closed so they told us… they would call us the next day. The next day got the call told them we would come up on Saturday to get the van. They called us Sat. morning to make sure we was coming. We told them we would be there. Go there and they had sold the van out from under us. To make matters worse we find out they for the monthly rate we wanted that they told us we would get they turned around and raised the monthly payment. Then we talked to management who claimed he would do anything for us. He didn't. He wouldn't work with us even an inch. POOR CUSTOMER SERVICE.....I had turned down another van to come back to this place WHY? They don't want to work with anyone. I would NEVER recommend them to anyone. They least they could have done was give us gas money for wasting our time and selling the van out from under us. DON'T BUY FROM THEM>>Almost exact experience. Do not buy from them. They are dishonest and switch payment amounts at all times. Very unprofessional.
Nothing but a Fiesta at Walt Sweeney Ford
by mattyice1 on 03/15/2011updated 04/26/2025I spent many late nights after work trying to find my next car. I wanted something that was good on gas most importantly, but wasnt a boring old Corolla or Civic. Along came the Fiesta and I was sold. I did have some problems submitting my… information through Ford, but once it made it through Walt Sweeney contacted me within the hour. They gave me an upfront price and kept in contact over the next month as I made my decision. They did not have the manual transmission I wanted on their lot, but went out and found exactly the vehicle for me. Thanks Justin, Dave and Walt Jr.My New Ford!
by HappyFordGal on 06/28/2013updated 04/26/2025I had a great experience at Walt Sweeney Ford. We found our Ford on Edmunds after reviewing several makes and one we decided we went to the closest dealer. I have to say the staff was friendly and answered all of my questions. I felt… comfortable and I feel great about the deal I received. Walt Sweeney isn't just the closest dealership, now it's our ONLY dealership!
About our dealership
Hi Jeff. When it concerns issues with credit I prefer to speak directly (so that we can keep your information private). I emailed you with my contact information.
by Penny on 02/22/2021