Customer Reviews of Coughlin Circleville GM
Review type:
Awesome Service
by Scott on 03/14/2024
6 months ago, I bought a 2020 GMC Sierra AT4, 85K miles, no warranty. Background, I live 115 miles from this dealership but they had the truck I wanted so I made the drive. There was never any doubt in my mind that I would not go back… there for service just due to the distance. On my way home from picking up the truck, the TPMS system said there was an error and was only showing pressure for three tires (no LF). I chocked it up to a bad sensor and as I have replaced these in previous vehicles and know they are not that expensive, I pressed on home as it was too late and I was half way home . This was an intermittent problem until I did my first oil change / tire rotation. I mentioned this problem to the Chevy dealer and asked them to change the sensor. They checked the sensor and it was reading a strong battery signal so I told them to just rotate the tires and I would see what happens. Soon after, this intermittent problem became and consistent issue. The problem was it was showing the same LF tire even though the tires had been rotated and reprogrammed which meant the issue was something else. That Chevy dealer wanted a ridiculous amount of money just to diagnose the problem ($200).
That's the history now why I'm recommending Coughlin, a couple weeks ago someone from Coughlin just made a 6 month check up call. I told her I loved the truck and had no issues other than this TPMS problem. I had no expectation of the dealership doing any thing about this, (six months and 7k miles later) she told me she would contact the Service Manager, John Tackett, and have him call me. The next day he did and he told me they would at least diagnose the problem, no charge and see what they could do. Thinking this was looking like it was going to turn into an expensive fix I took him up on the offer. Today I took the truck in and dealt with Paul Lynch, the Service Advisor. Long story short, not only did they diagnose, but they spent a total of 3-4 hours taking care of it at no charge to me. I find it so refreshing this day in age to have a company stand behind what they sold me, I'm just at a loss for words of thanks. Next time I need to buy a vehicle, I will be checking this dealership first, even with it being 115 mile drive. Kudos to John & Paul, thank you both very much!!! Also a shout out to my salesman, Forest, as I had a good experience when I made the purchase. Obviously, I recommend doing business here!!!
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Awesome Service
by Scott on 03/14/20246 months ago, I bought a 2020 GMC Sierra AT4, 85K miles, no warranty. Background, I live 115 miles from this dealership but they had the truck I wanted so I made the drive. There was never any doubt in my mind that I would not go back… there for service just due to the distance. On my way home from picking up the truck, the TPMS system said there was an error and was only showing pressure for three tires (no LF). I chocked it up to a bad sensor and as I have replaced these in previous vehicles and know they are not that expensive, I pressed on home as it was too late and I was half way home . This was an intermittent problem until I did my first oil change / tire rotation. I mentioned this problem to the Chevy dealer and asked them to change the sensor. They checked the sensor and it was reading a strong battery signal so I told them to just rotate the tires and I would see what happens. Soon after, this intermittent problem became and consistent issue. The problem was it was showing the same LF tire even though the tires had been rotated and reprogrammed which meant the issue was something else. That Chevy dealer wanted a ridiculous amount of money just to diagnose the problem ($200). That's the history now why I'm recommending Coughlin, a couple weeks ago someone from Coughlin just made a 6 month check up call. I told her I loved the truck and had no issues other than this TPMS problem. I had no expectation of the dealership doing any thing about this, (six months and 7k miles later) she told me she would contact the Service Manager, John Tackett, and have him call me. The next day he did and he told me they would at least diagnose the problem, no charge and see what they could do. Thinking this was looking like it was going to turn into an expensive fix I took him up on the offer. Today I took the truck in and dealt with Paul Lynch, the Service Advisor. Long story short, not only did they diagnose, but they spent a total of 3-4 hours taking care of it at no charge to me. I find it so refreshing this day in age to have a company stand behind what they sold me, I'm just at a loss for words of thanks. Next time I need to buy a vehicle, I will be checking this dealership first, even with it being 115 mile drive. Kudos to John & Paul, thank you both very much!!! Also a shout out to my salesman, Forest, as I had a good experience when I made the purchase. Obviously, I recommend doing business here!!!Good Service Manager
by TQ on 07/25/2021The GM service manager Bill was very accommodating. His shop provided prompt diagnosis, parts and service in a timely fashion. This is the kind of service that makes you want to come back.2021 Chevy Trail Boss
by Jason on 07/06/2021After several months of searching all over Ohio for a new Trail Boss a friend of mine sent me to Randy at Coughlin and he delivered the product I had been searching for. The experience was top notch and Randy kept me informed along the… way. I would highly recommend them if you are in need of a vehicle.Service review
by Mike Frary on 05/30/2021Very good people always friendly and polite. They do very good workVery Happy with the no-hassle experience
by Happy Customer on 11/21/2020It was a very easy and low stress purchase. Customer care and paperwork was quick and easy. Very good price too.Thank you for taking the time to leave a review!
Fast service
by Missyr5 on 10/26/2020Bill has always been a great help when I need an oil change. Everything gets taken care of promptly.Thank you for taking the time to let us know about your experience, Missy!
Great service department
by Kspang on 09/01/2020I recently had my truck serviced and I could not have been treated more fair. The service department was prompt and responsive to my needs and even called prior to the appointment to remind me.Thank you for choosing Coughlin! :)
new 3500 hd
by new 3500hd on 07/25/2020I recieved an email from coughlins about trading in our gmc. I texted our sales guy, Jay early that morning. Jay worked like a trooper that day to put us in our vehicle. Jay is the man!Thank you for taking the time to leave a review!
Oil change The. Works
by Dave on 05/04/2020Was disappointed overall due to being charged more than promised. The Works is a oil change special advertised company wide at $39.95 for regular blend oil and includes a car wash. I discussed what I expected with the girl scheduler. I… dropped off 2 Fords and reaffirmed that I had scheduled The Works for both with the blended oil. When I returned later to pick them up I was charged $69.95 each ( the price for full synthetic oil) and neither car was washed. I knew I should have insisted what I was going to be charged before I left but I that my conversation with the scheduler was quite clear on the price of 39.95 as promoted by Ford. I had my Buick oil changed the same day on the Buick side and was charged $68.10for Full synthetic. Throw in a replaced light bulb in my Ford Edge’s tail light and my bill was just over $230.00 and no car washes.Hi Dave. Thank you for taking the time to bring this to our attention. Could you please email me your full name and phone number to socialmedia@coughlincars.com so we can take care of this for you? Thank you in advance.
Great Service!!
by Deb on 04/28/2020We bought a 2020 Colorado, this past Saturday. We were greeted by Barbie Wagner. The dealership was busy that day, but she had a smile and was completely welcoming. While doing our test drive and paperwork, she helped other guests with… the same enthusiasm. She should be given a pat on the back for a job well done. All options on our truck were explained, and after getting home we had a question and after a phone call she talked us through it. Your dealership had a large inventory to choose from, was bright and clean. Thank you so much for such a positive experience. Would for sure recommend you to anyone!!Thank you, Deb, for taking the time to leave various reviews! We appreciate the kind words. Please let us know if there is anything else we can assist you with!
Satisfied Customer
by Love Equinox on 03/13/2020Easy to work with and to my satisfaction, worked with me to complete a complicated trade-in situation. I’m very happy with my new 2020 Equinox!Thank you for taking the time to leave a review! Enjoy your new Equinox and let us know if we can answer any questions you may have on it!
Excellent Service
by Jessica on 01/26/2020This was my first time purchasing a vehicle and Tyler Rowe at the Circleville lot made everything so easy and fast. We told him what we were looking for and he found us the perfect car. We will definitely be back to purchase another vehicle… from Coughlin and I would highly recommend this dealership to my friends and family and make sure to ask for Tyler. Thank You-Jess HippenThank you for taking the time to leave a review, Jessica! We appreciate the kind words!
Coughlin Circleville
by Kenneth on 01/24/2020Friendly and helpfulThank you for the review, Kenneth!
New tires installed
by DRF on 11/01/2019The service installer did a fine job of replacing the tires on our 2014 Chevy Malibu. The car was sent through the automatic wash bay afterwards. I would suggest the dealer add a spot free rinse because every time they wash our vehicles I… have to wash all windows to remove soap scum, and the vehicles have water/soap spots dried all over them.Thank you for the review. We will pass this information along to the proper channels.
Truck Service Customer
by Truck Fan on 07/22/2019My air conditioner stopped cooling on my truck. Due to the backup of service repairs scheduled I could not get into any other dealers in an area near me for this warranty repair. Coughlin GMC took care of the truck repair in less than 24… hours and the air conditioner works great now. The Service Advisor was great and provided excellent customer service. I will definitely use this dealership again for my service and maintenance needs.Thank you for taking the time to leave a review! We appreciate the kind words and are so glad to hear that you were taken care of while at Coughlin. Please let us know if there is anything we can do for you in the future!
Best Car Buying Experience EVER
by Michelle on 09/21/2018I recently purchased a GMC Terrain from Coughlin and it was absolutely the best car buying experience I have EVER had. Shanna, the saleswoman, was absolutely the best. She was professional, yet I felt like I was sitting there talking to a… friend. She is an absolute gem! I was literally in and out in less than two hours, test drive, financing and all. I didn't feel pressured at all and everyone that I came across at the dealership was super friendly, helpful and wanted to make sure I was COMPLETELY happy with my buying experience. I will DEFINITELY go back to Coughlin and refer my family and friends there!!!!!Wow never again
by Upset on 09/10/2018Looking for used car but wasnt sure what kind of credit they work with they couldnt even give me an accuracy they wanted to run my credit through several banks. The sales guy cant speak properly and the sales manager is a pushy… [non-permissible content removed] what ever happened to quality customer serviceNew Car Purchase
by Steve on 09/04/2018Excellent service and deal on new car.Oil Change
by Ashley on 12/30/2017I made an appt for an oil change this week. I arrived on time to my appt. I scheduled the appt in order to go about my day as I was running errands. I told them I was waiting for my car as I assumed a scheduled oil change would not take… long. However my oil change took 2 hours!! Not once did someone come and out and apologize for the delay. When I asked about my car I was told "it is almost done." This was a free oil change due to recently buying the car. I have another free oil change but will not return to Coughlin in Circleville for this service. I found it ridiculous that I scheduled an oil change that took 2 hours to complete!Outstanding dealership
by toddtroy on 02/01/2017Absolutely the best. Drove from Columbus because I saw a vehicle on Auto Trader. I have bought many vehicles and this experience has been by far the best. Very friendly sales staff. Everyone was very professional and made me feel confident… that things would be done the right way. Will completely recommend all my friends and family, and Coughlin has earned my life long business. Redefined professionalism. Salesman was Don Moore. Thanks to the whole team.Bought a New Car
by varelo34 on 09/27/2012updated 04/25/2025We had some Credit Problems and you guys were able to help us get a great car! Special thanks to Dane C. the internet guy for all his help.
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About our dealership
Coughlin Automotive of Circleville is located just south of Columbus and sells all your favorite brands; Chevrolet, Ford, Buick, GMC and Cadillac.
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- Automated Car Wash
Thank you for taking the time to leave a review, Mike!
by Coughlin Cars on 06/01/2021