Byers Subaru
Customer Reviews of Byers Subaru
Review type:
Forester--a great experience buying from Renae.
by Liam on 07/03/2024
I bought a Forester in December of 2023 at Byers Subaru Dublin, and the experience was great in every way. Renae is the salesperson who helped me, and she was absolutely excellent. First, we had come to an agreement on the price before I… went to the dealership, and they stuck by the price. She provided a thorough explanation of the vehicle's features and controls, and answered my questions in a knowledgeable fashion. After I decided to purchase the vehicle we had to wait for some paperwork; Renae sat with us, made sure that we were comfortable, and we had a very nice conversation. I don't generally like being at a dealership, but what impressed me about this was that she clearly believed that taking care of her customers was important, and yet she did it in an unobtrusive way. I spoke with Jimmy Holland about financing, and he explained various available financing and add-on options; he was courteous and friendly, and didn't badger me to buy more things than I wanted. We also met John Gregory, the sales manager, who checked in to see if everything was going smoothly. Also, while we were speaking with Renae I looked out the window and saw that a customer decided that she just had to lean on the tailgate of my new car while she talked on the phone. We went out and saw that she had put a scratch on it. No problem, Renae went off to the service department, and soon Steve came out and buffed the scratch away. Nice service all around! I would recommend Byers and Renae very highly. What an excellent salesperson!
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Very poor service
by Nunyas on 08/28/2024Brought my car in for service as brake light was on. Diagnosis was "some history of error codes", cleared codes, called it "fixed". That's not fixed, nor even an attempt to fix. My car is unsafe at this point due to their intentional… negligence. They could not tell me why the idiot light was on. They could not tell me what the historical error codes were. Talked to a "manager" who said they did "due diligence". Complained to Subaru. Very nice and very ineffective people. They did nothing. I've called service to request more details - only got a text back saying they don't know - no call. Called to ask the service manager to call me - he refuses to even talk. I'm not asking for money back nor additional service - only information. Their service department appears to be completely inept and incompetent.Forester--a great experience buying from Renae.
by Liam on 07/03/2024I bought a Forester in December of 2023 at Byers Subaru Dublin, and the experience was great in every way. Renae is the salesperson who helped me, and she was absolutely excellent. First, we had come to an agreement on the price before I… went to the dealership, and they stuck by the price. She provided a thorough explanation of the vehicle's features and controls, and answered my questions in a knowledgeable fashion. After I decided to purchase the vehicle we had to wait for some paperwork; Renae sat with us, made sure that we were comfortable, and we had a very nice conversation. I don't generally like being at a dealership, but what impressed me about this was that she clearly believed that taking care of her customers was important, and yet she did it in an unobtrusive way. I spoke with Jimmy Holland about financing, and he explained various available financing and add-on options; he was courteous and friendly, and didn't badger me to buy more things than I wanted. We also met John Gregory, the sales manager, who checked in to see if everything was going smoothly. Also, while we were speaking with Renae I looked out the window and saw that a customer decided that she just had to lean on the tailgate of my new car while she talked on the phone. We went out and saw that she had put a scratch on it. No problem, Renae went off to the service department, and soon Steve came out and buffed the scratch away. Nice service all around! I would recommend Byers and Renae very highly. What an excellent salesperson!Buying my new car
by Kaburns on 06/03/2024From the moment I walked in I was greeted and made to feel welcome. The staff was great from Alec to Jimmy. I had my new Subaru Crosstrek in just a few hours!Dead battery
by Bill R S on 01/01/2024Dealer supplied reputable company to have car jumped or towed. Car was jumped and I drove it to Byers. Got as Me day service on battery replacement and oil lube and filter.Great Experiences
by RogerBn on 12/13/2023I have been dealing with Byers Dublin Subaru since they established this dealership location. They have always been excellent to work with from the new car and service perspectives. Their follow up after the sale is well above what I have… experienced from other dealerships. I have used their service department for all of my family’s Subarus which number six. I will happily continue to be a customer.Subaru Crosstrek
by Joanne73 on 11/30/2023We bought a 2024Subaru Crosstrek, my third Subaru. It was purchased at Byers Dublin. Teresa was our sales person, who was fantastic to work with and John, now the sales manager who back when sold me my second Subaru, was also fantastic.… The experience was easy, accommodating. I have recommended Subaru Crosstrek's to strangers whom have gone on to buy or lease one and love it.Great Service, Knowledgeable
by Kim B on 11/17/2023This dealership goes above and beyond in customer service! We bought a CrossTrek from this dealership in 2014 and we had such a great experience we came back 10 years later for a 2024 Cross Trek. Atef Behery, our amazing sales person,… knows everything about a Subaru product and was so nice. After purchasing he gave us just the right amount of information to get started without overwhelming. I am not very tech savvy and he even helped me set up everything on the computer. I forgot a jacket and when I mentioned I was cold he went to look for a jacket! Everyone at this dealership really knows how to create a welcoming environment for the customer. I can’t say enough good things about their whole team. Great job to this Subaru dealership for hiring people who genuinely seem to love their product and enjoy their job.Bad dealership practices that considered to be a norm
by Alex S. on 11/07/2023I was charged for a job they couldn't perform and they misled me to bring my car to charge a diagnostic fee and tell me what I already told them. They claim that they have to charge me for technician time. I bet it took 5 min or less to say… to me what I already knew and told them. I feel like those are scam practices and do not recommend this place to anyone.New Ascent purchase
by Heather on 10/04/2023We were looking for a specific trim of an Ascent, which was not in-stock at any dealership. Byers Dublin was able to tell me one was in-process and due to arrive on their lot shortly. It took about a month for it to actually arrive, but… Theresa did an amazing job keeping us informed and made the entire transaction smooth. On the day we purchased, everyone involved was kind and considerate, and made the process as pain free as possible.True express oil change service!
by Love Subaru on 09/12/2023No appointment needed for Byers Subaru express oil change and tire rotation.I have used Byers Express service several times and never had to set an appointment and come back later. Other dealerships I have been to say they have express… service, but I have often been told they are backed up and that I need to set an appointment. Not at Byers Subaru. They have true express service. I recommend their Express Service oil change and tire rotation for all Subaru owners.30k check up.
by ChrisinOhio on 09/12/2023I was due for my 30k check up, Byers Dublin Subaru was prompt, professional and very friendly. I felt good about taking my vehicle there for service.Excellent
by Gail21475 on 06/27/2023Very attentive, thorough, friendly. The techs know their products, get right to the task and efficiently do their jobs well.Great online communication
by Robeck on 03/15/2023Did a lot of online negotiation with Used Sales Consultant Jorge Figueroa. He went over an above answering questions, giving me timely feedback and offering a more than fair deal on a vehicle. I didn't end buying from Byers, but I would… highly recommend them for your next car search.2023 Outback Wilderness
by Rock1971 on 02/20/2023Exceptional. No pushy salespeople, just straightforward answers to questions.Great service
by Mdreizen on 02/02/2023Zack the salesperson answered all my questions and accuratelyGreat dealership
by Ginny Bl on 02/09/2022Ready at appointment time. Service completed a bit sooner than expected. Staff all have good communication skills. They act as though they really like working there. New tires are excellent. Price was a bit lower than another Subaru… dealer's quote.Strong customer orientation!
by Boebert on 12/22/2021updated 12/29/2021Every time I take my Legacy in for service I am impressed with the deep knowledge, courtesy and efficiency of the associates at this dealer.Great experience financing a Subaru Crosstrek from Byers Dublin Subaru
by ABerliner on 04/12/2021I had a fantastic experience buying a car with Brandon Jackson at Byers Subaru - he was patient and thorough as we talked through their inventory. They also worked with me on the price and trade-in for my old car. I've had the car for about… a month, and love the feel and comfort of the Crosstrek. I both highly recommend the car and purchasing with Brandon at Byers!actually had fun buying a new car
by george on 02/22/2021My wife & I made an appointment to test drive an Outback. The test drive was fun. The Salesman, Kevin, showed us all the features, told me to drive up over a curb to demonstrate the AWD, and lots of other features. We really liked the car,… we bought it. I had already been given an on-line price. It did not change when I got to the dealership,. Unlike some other bait &switch deals I have seen elsewhere. The Byers group all were super friendly. Kevin even set me up with the Subaru app account. I didn't even have to do that. It's been 3 weeks now, we have had a foot of snow. The Outback is super. Next time I need a car, going back to Byers againByers Subaru
by MMMMMMM on 11/05/2018updated 11/16/2018Byers Subaru provided outstanding service st my recent appointment. I am very happy with the results.Outstanding sales agent: Don Overmyer
by 4Sancho on 05/06/2017We had an outstanding experience working with Don Overmyer at Dublin Subaru. We found him to be gracious, knowledgeable, available, and prompt to get back to us with answers to all of our questions--of which we had many, being first-time… leasers.Great communication and good humor. Don is our idea of the ideal car salesman. I would not hesitate to send friends or family to him if they were looking for a car. Regarding the question below about purchasing a vehicle, to which I answered YES, because there was no option regarding Leasing --we were not looking to purchase. We LEASED the vehicle.
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