Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Easy process with Jaydee on order / purchase
Zach is awesome!
by Hanna on 04/23/2025Super friendly, prompt, and took care of me on the spot! Thoroughly followed up!Hanna, thanks so much for the 5-star review of Germain Ford of Columbus!
Service on 4-17-25
by Jamie O on 04/23/2025Had an appointment at 7 am and in and out in just over an hour. Great service and a great waiting room.Jamie, we're delighted to hear about your efficient visit and that you enjoyed the waiting room at Germain Ford of Columbus. Thanks for sharing your experience!
Would recommend 10/10
by Sarah on 04/21/2025Came in for a Saturday oil change and tire rotation, staff had me in and out in a timely manner. All staff were very helpful and friendly and answered all my questions and concerns.Sarah, we're delighted to hear that our team at Germain Ford of Columbus provided you with efficient and friendly service during your visit. Thanks for choosing us for your vehicle's maintenance needs!
Easy process with Jaydee on order / purchase
by cbus maverick order on 04/19/2025Jaydee made the process of ordering and purchasing a vehicle simple and smooth. Can’t ask for much more than that.We're delighted to hear that Jaydee made your vehicle purchase experience smooth and straightforward at Germain Ford of Columbus. Thank you for choosing us, we hope you enjoy your new ride!
Great service, friendly people!
by Melanie on 04/20/2025Very accomodating and thorough! Friendly and explained everything. Car is running nicely!Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Germain Ford of Columbus!
Amazing service and hospitality
by Clay on 04/17/2025They’re very professional and make sure they get you taken care of. Highly recommended if you’re looking to purchase a vehicle or have maintenance done of your vehicle. Zack is an excellent advisor.Thank you for the recommendation! We're delighted to hear that Zack and our team at Germain Ford of Columbus provided such professional service. We appreciate your support and look forward to assisting you again in the future!
Trusted service partners
by William S on 04/14/2025Another great experience with the Germain Ford service team. This was my first opportunity to work with Tyler and he provided the same outstanding service I’ve come to know and trust from the dealership. My 2020 Ford Explorer was flashing… codes that required quick action. Understanding that I live 110 mi from the dealership - Tyler worked to get me an appointment as soon as possible. The team spent a total of 8 days diagnosing the problems and Tyler kept me up to speed with updates regularly. Key personnel in the shop worked to address the problems and with 240k original miles - my vehicle is back on the road. Chad and his entire team are a solid example of what the Ford brand stands for. Thanks again for your help.William, we're delighted to hear that Tyler and the Germain Ford of Columbus team provided you with exceptional service once again. It's great knowing your 2020 Ford Explorer is back on the road after their dedicated efforts. Thank you for trusting us with your vehicle needs!
Oil Leak
by Helen on 04/12/2025Needed a diagnosis for an unknown oil leak. Germain Ford had great customer service. The car was picked up and dropped off at my home when the service was completed. They were able to find the leaks right away. Germain Ford had great… communication throughout the whole process.Helen, we're delighted to hear that our team at Germain Ford of Columbus provided excellent service and communication during your car's diagnosis. Thank you for sharing your experience with us!
Scheduled service satisfaction.
by Roy Hansen on 04/12/2025Germain has been my choice for purchasing and maintaining 6 vehicles. They have worked at making my purchases and service pleasant and affordable.Roy, thank you for choosing Germain Ford of Columbus time and again! We're delighted to hear that your experiences with us have been pleasant and affordable. Looking forward to serving you in the future!
Service
by Rich on 04/12/2025Tyler the service advisor was great he kept me informed about my car hrlped me with all my concerns and went out of his way to make sure that my car was finished when promised one thing I wish the dealership would do is provide… transportation to go back to my house after I dropped off my car I had to get an uber to get back homeRich, we're delighted to hear that Tyler provided excellent service at Germain Ford of Columbus. We appreciate your feedback regarding transportation and will certainly take it into consideration for future improvements. Thank you for sharing your experience!
Miscommunication handled well
by Matt Smith on 04/11/2025I had my F150 Lightning in for warranty work. Tyler was great at sending me text messages to keep me informed of the progress. This included the initial message to confirm why the truck was in the shop. Well, I failed to realize that… included in his text was the standard maintenance package (check fluids/brakes/tires, rotate tires, etc.). So, when there wS a balance due at the end of the day, I was confused why warranty work would have a cost. Tyler proactively called me to work it out, and in the end, comped me the cost, which he didn’t have to do. This is the smartest thing a business can do—sure, they have to eat the cost of the labor, but they’ve not broken my trust in them to be a reputable business, and I’ll keep coming back for that reason.Matt, we're delighted to hear that Tyler provided excellent service and resolved the situation at Germain Ford of Columbus. It's great to know our team's proactive approach has earned your trust. We look forward to seeing you again!
Mobile
by John Barna on 04/11/2025All went well , nice young man explained everything did the work that said he would in timely manner . Did it in my driveway great customer service.John, we're delighted to hear that our team provided great customer service and made the process convenient for you at Germain Ford of Columbus. Thanks for sharing your experience!
13year old escape passes it’s maintenance service with flying colors
by Chickadee 50 on 04/09/2025Staff friendly and finished service in timely mannerThank you for stopping by to share a positive review of Germain Ford of Columbus!
Excellent service
by Craig F on 04/01/2025updated 04/09/2025Only an oil change and tire rotation but device was quick and done as expected.Thank you for the excellent review, Craig! We hope to see you next time at Germain Ford of Columbus.
Personal treatment
by Abi on 04/04/2025Excellent service from when I called in to make appointment to when the service was done and my car was returned washed and in a timely fashion.We're delighted to hear about your positive experience with Germain Ford of Columbus! It's great that everything from scheduling to service exceeded your expectations. Thanks for choosing us, and we look forward to serving you again!
Excellent
by Diana on 04/04/2025The whole team was professional. Roadside assistance service was quick and driver very polite. Communication was quick and very detailed. Service was performed quickly.Diana, we're delighted to hear that our Germain Ford of Columbus team provided you with prompt and professional service. Thank you for sharing your experience!
Ford Explorer
by Jim I on 03/26/2025updated 04/01/2025Valet service very convenient, work completed in a timely manner, good communication throughout the process.Jim, we're delighted to hear that our valet service and communication met your expectations at Germain Ford of Columbus. Thank you for sharing your experience with us!
Three-peat lease customer!
by Katie Rausch on 03/31/2025I recently completed my third consecutive lease with Germain Ford of Columbus, and once again, the experience was exceptional. Chad and Freddie worked diligently to find the perfect Explorer for me, ensuring the process was efficient and… seamless. I consistently choose to drive past other Ford dealerships because the customer service at this location is outstanding. The team goes above and beyond to ensure a top-notch experience every time. Throughout my time with Germain Ford, their service and support have consistently exceeded expectations, making me a loyal customer. I highly recommend their team for anyone seeking a smooth and professional automotive experience.Katie, thank you for your continued loyalty and kind words about Germain Ford of Columbus! We're delighted to hear that Chad and Freddie made your leasing experience exceptional, once again. We appreciate the recommendation and look forward to serving you in the future! Safe travels from all of us!
A business that knows customer service!
by Herbert Moore on 03/30/2025There pick up and drop off valet service is wonderful,No sitting and waiting for service to be done.you work with one service advisor who keeps you updated on your progress. I had the opportunity to work with Tyler this time and he was a… joy to work with.pleasant and knowledgeable.The work was finished as promised and my vehicle returned as scheduled.Germain ford has there business in order with customer service at the top of the list.Herbert, we're delighted to hear that Tyler and our valet service made your experience at Germain Ford of Columbus so convenient. Thank you for recognizing our team's dedication to customer service!
Door-to-door service and continuous updates, Oh My!
by Kay on 03/30/2025Having my car picked up for service and delivered was convenient and hassle free. Updates of additional work needed/recommended were discussed via phone and wireless payment was available.Kay, we're delighted to hear that our service pickup and delivery made things convenient for you at Germain Ford of Columbus. Thanks for sharing your experience!
Just honest and great customer service
by David B on 03/28/2025They are honest and will do what it takes to make it right. Very good "bed side manor" when dealing with the vehicleDavid, we're delighted to hear that you had a positive experience with our team at Germain Ford of Columbus. Your feedback on our service means a lot to us!
We're delighted to hear that Jaydee made your vehicle purchase experience smooth and straightforward at Germain Ford of Columbus. Thank you for choosing us, we hope you enjoy your new ride!
by Germain Ford of Columbus on 04/21/2025