Germain Ford of Columbus
Today 9:00 AM - 8:00 PM
Customer Reviews of Germain Ford of Columbus
Review type:
Easy process with Jaydee on order / purchase
by cbus maverick order on 04/19/2025
Jaydee made the process of ordering and purchasing a vehicle simple and smooth. Can’t ask for much more than that.
1077 reviews
Sort by:
Service Visit
by Derrick Osborne on 02/10/2023I highly recommend Germain Ford. The service and professionalism I received was over the top. Keep up the great work and thank you again!Wheel bearing
by DGW on 02/10/2023Easy to make service reservation. They do a very good job keeping you informed on status of the work being performed.Long wait
by M Crenshaw on 02/09/2023The people were nice at check in and check out. Only issue I had is I was without a car longer than expected. I had an appointment at 11 but when I arrived was told the technicians were running behind and couldn't get to my car until 2 or… 3. Also, the noise I took my car in for is starting to come back.Always great service
by Paul Pope on 02/08/2023As usual great service from the Germain service department. During regular oil change service, rear brake wear was spotted on my F150. Expected but appreciate the concern to check. Always feel like a valued customer at Germain. Michael and… Craig (in service) work hard and treat you as a valued customer. Will always return my F150 to Germain for service.The works
by Rick Smith on 02/03/2023Professional service and facilityGreat Service
by Marilyn on 02/01/2023Got oil changed and 15,000 mile check up. Service was quick and waiting room was warm and brought a book to read while work was being done!Best service and with a smile!
by MM on 01/19/2023I was concerned knowing the issue many dealers have had with getting parts and having enough technicians to do the work that a repair that was needed when my engine light came on was going to be delayed and I would have to rent a car, which… is another expense and hassle I didn't want to encounter, that I would be waiting quite sometime for the repair to be completed. When I walked in I was greeted by Craig who assured me that my repairs would be completed and the part would be ordered as soon as the diagnostic was performed. He not only provided the necessary assurance, but also delivered the vehicle sooner than I expected which made the small inconvenience of being without my car minimally disruptive and I was preparing for it to be a big deal. Thank you Craig and Germain Ford for exceeding my expectations!Great Service
by BRW on 01/18/2023They worked me in for an oil change and finished ahead of schedule. They also followed all my instructions.Door latch
by Bill on 01/17/2023The service manager terry, is a stand up guy who cares what I had to say and went out of his way to help me out. Thank you!Good thing the vehicle is reliable!!
by RTS on 01/15/2023Cost of service is ridiculous everywhere but the quality of work is good and I guess that’s all you can hope for.Outstanding Service
by Norman Sloan on 01/14/2023This dealership truly cares about their customers! I have always been given top notch service and the personnel are very helpful! Our Service Representative (Zack) is the best!Outstanding
by Anonymous on 01/14/2023The Service Specialist, Craig was outstanding to work with. Professional, courteous and friendly.Prompt Service
by Aretha G on 01/12/2023And I had a very warm welcome upon my service appointment. My vehicle was returned to me quicker than I expected. This dealership never disappoints.Good repair service
by DK on 01/09/2023very quick and good repair service.QuickLane was great!
by Tom Bork on 01/08/2023Used the Germain Ford QuickLane for an oil change on my F150. Great service and it was finished in no time.Keeping an aging vehicle running.
by Customer MG on 01/07/2023Had a scheduled appointment for check engine warnings. Got a text with review of all the service items that were to be addressed. Was able to look each one over and select those that I wished to have completed. Pretty easy. All… service was completed in a timely fashion. Was given courtesy rides both from the dealership home when dropping the car off and from home to the dealership to pick up car after service was completed.First class service
by John D on 01/05/2023My service liaison Alex was very professional, kept me apprised off all developments throughout the experience and the tire was delivered and installed ahead of schedule. This was first class experience all around.Above and Beyond
by Stacy J on 01/03/2023I was so thankful to find Germain Ford! This is the 3rd Ford dealership we have tried for service and it will be our home from now on! Both times we have had great communication and they actually helped us with some of the warranty issues… that were unresolved and poorly documented from another dealership!Oil change
by Nancy Campbell on 01/02/2023Friendly and knowledgeableBest Ford Dealer in Central Ohio
by Dave E on 12/28/2022I'm very happy with this dealership. From Sales to Service to Parts, they treat everyone like family. The way the service team treats each other is a very good indicator of how they treat their customers. Germain has built a culture of… common respect for coworkers and customers alike. I'll definitely be back to buy another Ford and get it serviced at this dealership.
About our dealership
We're delighted to hear that Jaydee made your vehicle purchase experience smooth and straightforward at Germain Ford of Columbus. Thank you for choosing us, we hope you enjoy your new ride!
by Germain Ford of Columbus on 04/21/2025