Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Easy process with Jaydee on order / purchase
Door-to-door service and continuous updates, Oh My!
by Kay on 03/30/2025Having my car picked up for service and delivered was convenient and hassle free. Updates of additional work needed/recommended were discussed via phone and wireless payment was available.Kay, we're delighted to hear that our service pickup and delivery made things convenient for you at Germain Ford of Columbus. Thanks for sharing your experience!
Just honest and great customer service
by David B on 03/28/2025They are honest and will do what it takes to make it right. Very good "bed side manor" when dealing with the vehicleDavid, we're delighted to hear that you had a positive experience with our team at Germain Ford of Columbus. Your feedback on our service means a lot to us!
Love the valet service
by Walt Taube on 03/27/2025Quick, quality and easy service. I really like the valet serviceWe appreciate your business and your review! Thanks from the Germain Ford of Columbus Team, Walt!
Good service experience
by Javeed on 03/27/2025When i bought a ford expedition from an online dealer it came with check in engine light on, and this service location was able to diagnose the issue promptly and fixed service agent Kaitlynne was really helpful in coordinating with my… selling dealer who paid up for the job. Overall It was a hassle free experienceJaveed, we're delighted to hear that Kaitlynne and the team at Germain Ford of Columbus provided a hassle-free experience for you. Thank you for sharing your positive feedback!
Josh = Him
by Bronco Driver on 03/27/2025Service writer Josh is Tier 1 kept me informed very friendly and on top of what took multiple visits due to parts ordering. Made the multi-step process seamless!!!We're delighted to hear that Josh provided top-notch service and kept you informed throughout your visits at Germain Ford of Columbus. It's great to know the process was seamless for you, even with multiple steps involved! Thanks for sharing your experience!
Ford Explorer
by Jim I on 03/26/2025Valet service very convenient, work completed in a timely manner, good communication throughout the process.Jim, we're delighted to hear that our valet service and communication met your expectations at Germain Ford of Columbus. Thank you for the positive feedback!
Ford F150
by Bob Y on 03/22/2025Great Sales Teams. We worked with Mr. Cropper, who found us the exact truck we were looking for. Germain works with a team concept and as a customer, the process of purchasing a truck was seamless. Mr. Cropper and his team do an… excellent job. We love our new Ford F150. Thank you.Bob, we're delighted to hear that Mr. Cropper and the Germain Ford of Columbus team made your truck-buying experience seamless! Enjoy your new Ford F150, and thank you for choosing us!
Less than ideal experience
by Brian on 03/22/2025I have a raptor roush and needed a simple oil change. I was offered the option to have my truck picked up and dropped off. Thinking that would be quite convenient I opted into that. A few hours later I received a call from the dealership… that my check engine light was on and they wanted to make sure that I was aware. It was not on before it was picked up. They then said they could do a diagnostic which would require them keeping it over night. The next day at around 2pm they let me know that they couldn’t actually do any of the work because it was roush and it needed to be worked on by a certified roush dealer. After I picked it up, because I did not trust the drop off service after what happened when they picked it up the day before, I noticed that my automatic car starter did not work anymore and my rear windshield sliding window also did not work. This was an absolutely frustrating experience and would not recommend it as a place of service. And definitely would not recommend anyone using the pick up and drop of service. I will say the only positive note was working with Kaitlynne and how she communicated the situation. It was obviously outside of her control and she did a great job communicating some pretty bad news after you just wanted a dang oil change.Brian, I'm sorry to hear about your frustrating experience with the service and vehicle issues. It's great to know Kaitlynne provided clear communication during this situation. If you'd like to discuss further or need assistance, please feel free to reach out. Thank you, John Fredrick - Service Manager (614) 383-4694
100% satisfaction again.
by WG on 03/21/2025I don't get my vehicle serviced anywhere else. After 25 years of dealing with Germain, I "maybe" had one minor issue. Also they provide a Military Discount.Thank you for your loyalty over the years and for choosing Germain Ford of Columbus! We're glad to hear that our service has consistently met your expectations, and we appreciate you highlighting our Military Discount. We look forward to continuing to serve you in the future!
Smooth as silk
by LeRoy on 03/19/2025Great job on my new tires. They are balanced to perfection. Torrey is very pleasant to deal with. He is also very knowledgeable.LeRoy, we're delighted to hear that Torrey provided you with excellent service at Germain Ford of Columbus. Enjoy those perfectly balanced new tires!
Home auto upgrade
by John Sparrow on 03/18/2025Service tech was very professional, and answered all my questions regarding the service.All of us at Germain Ford of Columbus are happy to see this wonderful feedback! Thank you, John!
Great Service
by Jim Rocci on 03/10/2025updated 03/17/2025Valet picked up the vehicle at my home, it was serviced, washed and returned... Sooo easy! Repair was done right the first time. Communication of the repair was clear and concise and the the representatives were very nice.Jim, we're delighted to hear that our valet service made things easy for you at Germain Ford of Columbus! It's great to know the repair was done right and communication was clear. Thanks for sharing your experience with us!
Germain ford is phenomenal
by Matt R on 03/15/2025Third vehicle I have purchased from germain ford. Always deliver on the deals they have promised me and always leave having had a great experience.Matt, it's fantastic to hear that you've had consistently great experiences with us at Germain Ford of Columbus! We appreciate your loyalty and look forward to serving you again in the future.
Great people
by Jihn Dunsland great saleman on 03/17/2025Smooth process great salwman John very professionalWe really appreciate your kind words about John! Thank you for choosing Germain Ford of Columbus.
Oil change with free pickup
by Carolyn on 03/16/2025Love the convenience of having my Bronco picked up and dropped off for its first service/oil change. They also washed it and used my ford points to cover the costs. Also Torrey contacted me through texts to provide updates and allowed me… to ask questions throughout the day.Carolyn, we're delighted to hear that you enjoyed the convenience and service at Germain Ford of Columbus! It's great to know Torrey kept you informed throughout the process. Thanks for sharing your experience with us!
great service experience
by eddie daniels on 03/15/2025i’ve always received great service and they’re always on time with their commitmentsThe team at Germain Ford of Columbus loves seeing great reviews! Thank you, Eddie!
😀
by Melanie Mitchell on 03/13/2025Staff is always friendly and provides great customer service.Melanie, thank you for sharing a positive review of Germain Ford of Columbus!
Thank you!
by Cailynn on 03/10/2025Kaitlynne was great to work with! I was stressed about the process of getting my car's recall addressed but she made it easy and was VERY communicative throughout the whole process.Cailynn, we're delighted to hear that Kaitlynne made your experience at Germain Ford of Columbus stress-free and kept you well-informed. Thank you for sharing this positive feedback!
Great service
by Sara Gross on 03/10/2025Great communication with what was wrong with my car!We are honored to receive your support, Sara. Thank you! - Germain Ford of Columbus Team
Quick Oli change and Tire rotation
by Ben R on 03/10/2025I went to get the first oil change and tire rotation done on my new 2024 Ford Bronco on a Friday afternoon and they were able to get my car in the bay and out in just over 30 minutes. Will be scheduling my future services here.Ben, we're delighted to hear that your service visit was quick and efficient at Germain Ford of Columbus! We look forward to seeing you for future services.
Homestyle
by Drmaryp on 02/28/2025updated 03/10/2025I had a couple of recalls. I was provided with at home service to remediate. SO helpful! Great communication! Excellent service delivery model!We're delighted to hear that our at-home service and communication met your expectations here at Germain Ford of Columbus! Thank you for sharing this positive feedback, and we're always here to assist with any future needs.
We're delighted to hear that Jaydee made your vehicle purchase experience smooth and straightforward at Germain Ford of Columbus. Thank you for choosing us, we hope you enjoy your new ride!
by Germain Ford of Columbus on 04/21/2025