Germain Ford of Columbus
Today 9:00 AM - 6:00 PM
Customer Reviews of Germain Ford of Columbus
Review type:
Easy process with Jaydee on order / purchase
by cbus maverick order on 04/19/2025
Jaydee made the process of ordering and purchasing a vehicle simple and smooth. Can’t ask for much more than that.
1075 reviews
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Hide and Go Seek
by Jerry Goodson on 10/15/2023While my wheel hub replacement was on backorder Zack repeatedly checked on the status. When parts finally received one it was set aside with my name on it. When I took my F150 in for service the hub couldn't be found in the parts… department. Zack went on the hunt until he found it in the back room. Then Zack expedited the replacement. It was finished by noon the next day. Zack didn't quit until my service was done to my satisfaction.Quick In and Out Oil Change
by Janet C on 10/13/2023Very satisfied with this Quick Lane. Really like the appointments instead of first come, first serve. Appointment time is kept, I like the vehicle report card and service advisor, Charles Ryan, taking the time to go over each area of my… vehicle. Appreciate that I can ask questions as well. On occasion, I have spoken with the mechanic since he "eyeballed" my vehicle. When I leave, I feel safe and very well informed of the current condition my vehicle is in.F-150 Check Up
by Sara on 10/13/2023Timing was accurate; service was friendly. Truck came out clean and ready to roll.Great service!
by Ed o on 10/11/2023Charlie and Tory go the extra mile to help.Awesome as usual
by BrianK on 10/09/2023Service appointments are never convenient/fun but Zach and the service dept makes getting your ford services painless. I appreciate their professionalism getting my Expedition in top shape.Outstanding Service
by Norman Sloan on 10/09/2023This dealership truly cares about their customers! Although we live closer to another dealership we continue to patronize Germain Ford as they have done outstanding work on our Ford F150. We have purchased 2 F150s from Germain and we… are so very happy! Excellent personnel (Zach) and an amazing service department that make this dealership the place to go! We wholeheartedly recommend them to anyone needing either a new or used vehicle!Pleasant experience with 'The Works' with Quick Lane
by Mark W on 10/07/2023Have had a pleasant experience this Quick Lane. Always fits me into the schedule even calling at the last minute. Work is done better than expected and on time. Have not had to take it back to address something. Thank you!Lack of Detail
by Levi on 10/05/2023Had some issues with scheduling from the start, but those were reasonable speed bumps. After getting my diagnostic test done and paying for the part that had not been delivered, the next day I recieve a message that I could set up an… appointment two weeks later to actually have the part replaced, that I already paid for. After questioning this they realized their mistake and made an appointment for the next day. Upon picking up my vehicle I paid again, it was strange to pay up front and again after, never done that before. When I got into my car there were crumbs everywhere, someone had clearly been eating in my vehicle! The part being replaced was done well, the attention to detail and professionalism was a complete mess. Eating in a customer's car!?! Come on man!Quick Lane Review
by Wes on 09/30/2023Everything is as it should be.Brett's f150
by Me and my truck on 10/02/2023Very personable and takes great care of your needs and will build a relationship with you and that means alot when it comes to the vehicles we know and love as we doGoing above and beyond......
by Dave E on 10/02/2023Germain Ford got me in and out with no frustrations. This dealership thrives on customer satisfaction. Ford is getting superior representation from this dealer. Thanks Zack, for getting me back on the road!Terrific Service Department
by Pam Morgan on 10/02/2023The service department was excellent and very convenient and professional. I really appreciated the valet service where they came and got my car and delivered it when it was done. That was so helpful since I did not have a ride and would… have had to sit and wait at the dealership. Also everyone I dealt with was professional and personable.Quick and Easy Service
by Kris0287 on 09/25/2023Very quick process. Scheduled online and service started right when I arrived. They provided clear information and recommendations. There was no pressure on moving forward with recommendations. Everyone was kind and helpful.Warranty work
by RC Dublin on 09/17/2023Germain service worked to assure the warranty work as successfully completed and the problem solved. I appreciate them taking the time to drive the vehicle and then recheck the repairs to assure the problem was corrected."A1 Service with a smile."
by Antoine M on 09/18/2023Very attentive to my needs, as well as prompt.Valet Service
by Steven Wedge on 09/15/2023I used Germain Ford’s valet service for the first time and I loved it! So convenient!Great service Team
by Jesse Nuber on 09/18/2023Excellent and speedy service. I've been taking my last 4 vehicles here after poor service from Roush Ford.Hitch on without a hitch
by JP on 09/15/2023I needed my tow package installed. I dropped off the night before my appointment and I was called prior to noon the next day that it was ready to be picked up. Very smooth.Great service
by Kristine614 on 09/14/2023The service valet was amazing. Scheduling the appointment was beyond easy. The constant contact from staff also exceeded expectations.Dw
by Dw on 09/07/2023They did the required service in timely manner.Love the Valet Service!
by John W on 09/10/2023Great experience with the most recent service check on my F-150. What a pleasant surprise to have my truck picked up and delivered back to me, all within 4 hours. Nice work Germain Team!
About our dealership
We're delighted to hear that Jaydee made your vehicle purchase experience smooth and straightforward at Germain Ford of Columbus. Thank you for choosing us, we hope you enjoy your new ride!
by Germain Ford of Columbus on 04/21/2025