Customer Reviews of Byers Ford
Review type:
Sunday Afternoon @ Byers Ford
Sunday Afternoon @ Byers Ford
by James G on 03/17/2025I recently had the pleasure of purchasing a 2023 Ford Bronco from Byers Ford, and I couldn’t be more thrilled with the experience, especially since I made the purchase on a Sunday! From the moment I arrived, I was greeted by a welcoming… team that made me feel right at home. Despite it being a Sunday, the staff at Byers Ford were fully engaged, offering exceptional service and answering all of my questions without hesitation. My sales representative, Jeff Ashbrook, was outstanding—he was knowledgeable, patient, and made sure I understood all the features of the Bronco. He was never pushy and genuinely wanted to make sure I was making the best decision for my needs. The entire process was smooth and enjoyable. Jeff walked me through all the details, provided transparent pricing, and helped me navigate the financing options with ease. His professionalism and attention to detail made a big difference in my overall experience. The 2023 Ford Bronco itself is absolutely fantastic—rugged yet refined, with all the modern features I was looking for in a vehicle. Overall, buying my Bronco from Byers Ford was an outstanding experience, and I highly recommend them—especially if you’re looking for top-notch service on a Sunday. A huge thank you to Jeff Ashbrook and the team for making the process so easy and enjoyable!Byers Ford Delaware Ohio
by Ctravis on 03/08/2024They where great getting us a vehicle we wanted and in our price range. Great service was very happy with the purchase.Byers Ford
by April on 10/24/2023Was an Awesome Experience from start to finish. Everyone was very friendly and professional. Were very helpful and understood what I was looking for.Hi, we are happy we could make your experience a positive one! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Rapticious
by Fiobobby62 on 08/24/2023Byers is awesome! I had been looking for a Bronco Raptor for 18 months. They came through and it's in my driveway! Thanks !A smooth deal
by Charlie N on 06/14/2023Salesman Grant handled me and the sale perfectly. Thank youMr
by BenTrausch on 03/19/2023Low pressure, very helpful staff.Great car buying experience!
by Eric on 02/10/2023Working with Keaton, Dan, and Bill was truly a great experience. They communicated well and exhibited trust throughout the process. I'd recommend Byers Ford to my closest friends and family!The most irritating experience
by Brittany D on 10/27/2022It’s not the actual job they did that I’m about to complain about but the customer service of the service desk representatives! The lack of communication was wild to me. At first if it wasn’t instantly, I would get a text or call back in… 24-48 hours but then everything went mute until I was asked to pickup my vehicle and to return the rental I only had for a week or two while my car was there from August 27th-October 18th. I had a lady named Tiffany who was my point of contact so I can only really speak I reference to her.Great staff!
by Niyazi Kahyaoglu on 10/13/2022Elijah was very friendly, easy to work with and made the process very smooth!Thank you for the kind review, Niyazi! We're so glad you enjoyed working with Elijah and we hope to see you again next time here at Byers Ford!
Top quality service
by C Benham on 09/09/2022Excellent prompt service.Thank you for the excellent review! We hope to see you again next time here at Byers Ford!
I got in and out in a timely manner with all work being completed.
by Jay on 09/01/2022Sylvester was my service consultant. Two thumbs up!!This is what we love to hear! Thank you for choosing Byers Ford, Jay!
2016 Escape
by Michael D on 08/31/2022Tiffany in the service dept was very good and had open lines of communicationThank you for the fantastic feedback, Michael! Tiffany & the team look forward to seeing you again next time here at Byers Ford!
Honestly is best policy
by Gary on 08/19/2022They fixed my problem and told me it was a bad part that was still under warranty after originally letting me know it would cost a few hundred dollars to repair. They were very honest and did not charge me, will definitely return for… service in the future.Thank you for sharing your experience, Gary! It was our privilege to assist you and we look forward to doing so again in the future. Take care! - The Byers Ford Team
Good service
by Amaranth on 07/07/2022Service took about as long as they said it would. They text you when vehicle is ready.Hi Amaranth, thank you for taking the time to share your experience working with our team! We look forward to seeing you next time at Byers Ford!
Awesome service!
by Brian E Campbell on 06/17/2022Sly and the service team at Byers did an amazing job. My vehicle had an unusual electrical issue that was almost impossible to track down. But they did it. They were very patient with me and over communicated as the job progressed. I… can’t recommend these guys and Byers Ford enough. They are amazing.Thank you for sharing your experience, Brian! We're so happy that Sly and the rest of our team provided you with an excellent appointment! We look forward to seeing you again next time!
Great service and quality work at a fair price
by Chuck M on 05/27/2022I bought my used 2015 Expedition at Byers in Delaware. Carson, Tiffany and some great mechanics have taken excellent care of it during maintenance and repairs. Unfortunately my Expedition likes this dealership as much as I do and has had… a few repairs over the past year. The majority of the repairs were covered under their warranty (thanks Bill for talking me into it). I appreciate Mark staying in touch long after the sale, the great service, and quality work at a fair price.Hi Chuck, We're sorry to hear that your Expedition is experiencing some issues but we're glad that Bill and Mark have made this a bit easier for you. We hope we can continue providing five-star care to you and your Ford! Thank you for being a Byers Ford customer!
Thank you for the awesome review, Chuck! We appreciate you trusting Byers Ford with your automotive needs and can't wait to share this wonderful feedback with the team. Take care and we'll see you & your Expedition next time!
Elijah was outstanding!
by Dale G on 05/17/2022Elijah was outstanding to deal with. His customer service and communication skills are second to none! He made the whole car buying experience a pleasure! I would recommend him to anyone buying a car. And the rest of the Byers team… was really good too.Thank you so much for the wonderful review, Dale! We're so glad you enjoyed working with Elijah and the rest of the team here at Byers Ford and we hope we have the opportunity to serve you again in the future. Take care!
Great turn around!
by Angie on 05/12/2022I took my Explorer there for recall work. Dropped it off the night before and it was done next day! They even found a big problem I wasn’t aware of, but unfortunately had to take it back to another dealership for the warranty work. Wish I… could’ve left it there for them!This is what we love to hear, Angie! We're so happy that our team provided you with an efficient appointment, and you can trust them with all of your automotive needs! See you next time!
Pleased with experience.
by Dave 1958 on 05/11/2022Very pleased with sales process and professionalism.We're so happy to hear this, Dave! Thank you for trusting Byers Ford with your business and please don't hesitate to reach out if we can be of service again in the future!
Quick and reliable service!
by Audra on 04/25/2022Quick and reliable service; no appt necessary for a basic oil change/ check up and they will complete within an hour. Always great and convenient service!We're so glad your experience at Byers Ford went so well, Audra! Thank you for taking the time to leave us your wonderful feedback and five-star rating! We look forward to seeing you at your next appointment!
Poor customer service
by Jennifer Copley on 04/19/2022We dropped our car off on Thursday April 14th at 7:00 am. We did not receive any kind of communication from the service department. My husband left multiple messages both Thursday and Friday. Finally Friday April 15th around 5:00 pm my… husband finally was able to speak to someone in the dealership and was told that was not there department but what they could see shoes the technician felt that he knew what was wrong with it and would follow up with us on Monday April 18th. That never happened again my husband left several messages and did not receive a returned phone call. I called and left a message for the General Manager and he did not return my phone call. My husband literally had to go to the seal ship to find out what was going on with our car. He was told what the problem was and the part had been ordered and that we could pick it up after 10:30 am on Tuesday April 19th. I again left the General Manager a second message and still no returned phone call. Late in the afternoon on April 19th I left my third and final message for the General Manager and still no returned phone all. I call Byers Toyota and spoke directly to their General Manager and he assured me that he would let the General Manager at Byers Ford would call me and that he would follow up with me. I still have not hear back from the Byers Form GM. I am appalled by the level of service that we did not receive and the fact everyone that I have tried to reach out to does not make it a priority to get in touch with an upset patron. I would recommend avoid Byers Ford Service Department at all cost.Thank you for reaching out, Jennifer. I'm sorry to hear we didn't leave you with a better impression and will make sure this feedback gets addressed with the appropriate members of our team. We hope we have the opportunity to provide you with better service in the future. Thanks again and please don't hesitate to reach out directly if you'd like to speak with us in greater detail. Greg Maynard - Service Manager - gmaynard@byersauto.com
Byers Auto is family owned and operated and has been serving Central Ohio in the automotive industry since 1897. Stop by our dealership located off State Route 23. We have a committed and knowledgeable staff that can help you with all of your automotive needs.
Not only do we offer an awesome array of excellent new Ford models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Ford lease for your specific needs.
For the entire car buying and ownership process, Byers Ford is here to help. If you are interested in more information about any of the products or services we have to offer here, come in and visit us soon! We are located at 1101 Columbus Pike Delaware, Ohio, and proudly serve drivers from Westerville OH, Lewis Center OH, Powell OH and Marysville OH as well.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
by Chole Yates on 03/12/2024