Customer Reviews of Chesrown Chevrolet GMC
Review type:
Great sales experience
by Pete C. on 05/02/2024
Chesrown did a great job. Fast too. This is my 8th vehicle from Chesrown.
183 reviews
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Silverado Maintenance
by Fumanchu40 on 04/07/2025Great experience. Had three things that needed to be addressed, and I was in and out of the dealership in an hour and a half. Could not have been happier.We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Chevy Impala
by Michael on 11/30/2024updated 12/06/2024A lot of fluff. Ownership constantly trying to put you in an overstocked new vehicle they can’t sell. Then offering around $2-3,000 below the average KBB trade-in value. Such a typical dealership scam.Michael, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (740) 203-3131 when you have a chance. Thank you, and we look forward to hearing from you.
Great sales experience
by Pete C. on 05/02/2024Chesrown did a great job. Fast too. This is my 8th vehicle from Chesrown.We appreciate you taking the time to leave us this feedback. We hope you have a great day!
2017 Camaro
by Ccampbell614 on 06/07/2018Good experience. The car was priced right, the process went well. Very happy customer! Joe did a good job handling the sales transaction. Go see him for a new Chevy.Stressful
by Osuqb07 on 01/09/2017First sales associate used bait and switch technique. I had to call over ten times to follow up on dealership incentives that were promised to me after purchasing the vehicle. I've had three oil changes done because they are free with the… dealership...even when you have an appointment, I've never been out under an hour and a half.Happy Chevy Owner
by ChevyTraveler on 08/04/2016This place is not only a dealership, but is also your car family. I only buy my vehicles from them especially from Tom. Free oil changes and tire rotation for free is a great deal. While you wait I love the popcorn and drinks. Currently… drove out with my new Chevrolet Cruze LT 2016. My previous vehicles are 2015 Chevy Cruze and 2009 Chevy Aveo. Love Chesrown and they always treat me with the best customer service and they know my name.Great Buying Experience
by davidhogan on 06/23/2016I have purchased many cars, but I've never actually enjoyed doing so before my recent GMC Acadia purchase at Chesrown. Every aspect of working with Chesrown was extremely positive, with a low-pressure sales approach and a very fair price.… My wife and I drove away with a new vehicle and the satisfaction of dealing with truly pleasant and honest people. I highly recommend Chesrown for your next purchase!FANTASTIC!
by Audgenow on 06/14/2016This has been, by far, the BEST experience we have ever had in buying a car! Honest and helpful salesman and financing agent, fast and thorough purchase, topped off by no pressure to purchase unnecessary extras. Completely recommend the… dealership!False Quotes submitted by Service Department at Chesrown
by Haunch2151 on 04/13/2016Beware Delaware, Oh!!! Chesrown will not honor their quotes that they provide you for Service work. For a company that has been in business for over 50+ years they are still trying to figure out how to run their quoting system. Sounds like… Chesrown needs to do some internal training so their employee's understand how to run quotes for their Customers who rely on this information to make a decision about what service should be performed on their automobile. When the Service Manager was confronted with this issue, he and Chesrown chose the bottom line over Customer loyalty. This act has cost Chesrown a Customer...No future oil changes, tire rotations or standard maintenance service work. If your in the Customer Service business, make sure you understand the word "Customer", it could cost you more that you think. Beware of the quotes that Chesrown is handing out when you have service done at this Dealership.Customer service
by Amy_Lynn16 on 02/17/2016I purchased my 2013 Cruze from this dealership. If I've ever had a problem with the car or even stopping in to get my oil changed, I typically deal with Rich Daubney. He is very professional and caring! A part had broke on my car and when I… went in to purchase the part Rich was with another customer. I purchased my part and was told when it would be in. As I was leaving Rich stopped me to ask how everything was going. In conversation I told him about my car. He pulled up my account and found that the part was still under my warranty! I towed my car to the shop and they had it fixed the next day. He is the only one I want to deal with when I go in. He's the face of customer service!Would recommend! Ask for Mario!
by MarisKris on 12/30/2015updated 01/12/2016After visiting 2 other dealerships in the Columbus are where I had very poor experiences while actively seeking to make my next car purchase, I decided to visit Chesrown. I have nothing but great things to say about each one of my… interactions from the sale associate, to finance, and to the individual that handled my paperwork. I appreciate how flexible, accommodating and friendly each one of them were. I would absolutely recommend the dealership to anyone I know!doug williams
by dgw2012 on 12/19/2015updated 01/07/2016I could not be happier with the way our family is treated at Chesrown . We have purchased 10-12 autos from Chesrown (what's that tell you about Chesrown ). I convinced a friend who is employed at a different chevy dealership to purchase… his new truck from CHESROWN and he's very happy he did.Recall work
by 99Peter99 on 12/17/2015updated 12/29/2015Appt was for 10am. Came in a 9:45am. Took 90 min for what was to be a short recall work. Seemed a bit long and was given a $1400 estimate for work that was suggested.Needs Improvement !
by truckman1167 on 12/24/2015The young man whom you first meet when you pull into the garage needs to be more courteous and friendly. He is very short and not Chesrown friendly !Always excellent service
by Burrisj99 on 12/04/2015updated 12/16/2015I enjoy every visit at chesrown! Everyone there is always amazing!! I had time restraints due do my work schedule and the chesrown team made sure I was in and out super fast with my oil change!!November 20, 2015
by Carol_Rice5 on 11/23/2015updated 12/04/2015Timely service, great customer service all around, I have referred people to Chesrown.....my only complaint is that you keep running out of popcorn.my gmc
by Louis1941 on 11/27/2015updated 12/04/2015it was a experience to buy at your dealership. Fair trade in and a good price on my new truck and it wasn't a hassle to make the deal happen. Your people are great.the best of the best
by Amerdahche68 on 11/30/2015This was the most pleasant experience at chesrown Chevrolet Buick GMC. My sales person Jim Thompson was sooo friendly and helped me alot.great service
by fud68 on 12/02/2015As usual very good high quality and friendly service. Great free coffee and muffins along with great friendly service. I wold highly recommend!Great Experience!
by KatColumbus on 11/18/2015updated 12/02/2015Recommended by a friend who's relative bought from Chesrown and because of the lifetime oil changes we couldn't have been happier. Salesperson demonstrated that he was committed to finding us exactly what we needed and without pressure.… Beginning to end the process was wonderful.A very helpful car buying experience.
by AnnManning on 11/17/2015updated 12/02/2015Everyone was very helpful so my granddaughter could weigh her options for choosing the right purchase plan and to get the vehicle that she could be proud of. I appreciated as her grandmother to help her with the purchase. This is the way… buying a car should be. Thank you
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About our dealership
Chesrown Chevrolet GMC, Inc. was founded over 50 years ago with the goal of having the best customer service in Columbus. We still carry that tradition on today, which is why drivers from Columbus, Dublin, Marion, and even further come to us for a new car, van, truck or SUV. We offer new Chevrolet & GMC vehicles all known for both quality and toughness on or off the roads.
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
by Nia Sterling on 05/06/2024