Germain Lexus of Dublin
Customer Reviews of Germain Lexus of Dublin
Review type:
Used ES 350 purchase
repair work
by welshlady on 08/14/2016Chris Havey took care of everything for me, as usual. I depend on him for everything and trust him completely. I had a little scrape on my two year old Lexus and Chris arranged to take it to Dent Magic. He provided a loaner for me. He is… the greatest. Makes me feel like family. And Patrick who greets me when I come in is such a nice person. I look forward to seeing him. This kind of service means a lot to me.We're so pleaded to hear we have earned your trust and that you look forward to meeting with Chris and Patrick. Thank you for responding with such a positive review!
My recent service at Germain Lexus
by Naaveen on 08/14/2016It was quick and efficient. And during a busy working day, they acted professionally and promptly at each step including informing me of new things found after initial inspection and getting my approval in those for service and letting me… know immediately once the car is ready for pickup along with the closing time of the showroom. They wasted no time. It was a pleasure to work with them.We are so pleased to hear that your visit was efficient and professional. We value your time and look forward to providing you with excellent service. Thank you for the glowing review!
Always a pleasure
by schritz on 08/12/2016Having my vehicle serviced at Germain Lexus of Dublin is always a pleasant experience. Their loaner program is very convenient, their associates are all very nice, and the work is performed in a timely fashion at fair prices. Their sales… team sold me on the dealership and their service team locked me in as a repeat customer. My wife will soon be needing a new SUV, which we will buy from Germain Lexus, and my next vehicle will also be a new Lexus from Germain. They honestly provide the best dealership experience I've ever had.We're glad you had such a great experience at Germain Lexus of Dublin. We pride ourselves on customer service and look forward to selling you and your wife your next Lexus. Thank you for taking the time to write a five star review!
Repairs to 2000 GS 300
by lovemycar48 on 08/10/2016I said yes to the time quote issue, but the reality is I wasn't given a time quote. I arrived at 8:30, as scheduled, but didn't leave until approx. 1:30 pm. My only point is that it would have been good to get a time quote and/or have a… salad/sandwich bar for something to eat. I was starving. Just saying...We strive for excellent customer service and your satisfaction with each visit. Thank you for your response and we look forward to working with you in the future.
Great Service!
by tsouthall on 08/06/2016Thanks for the quick, thorough, professional service!It is our pleasure to get you back on the road and feeling confident that your car was given the best service! Thank you for the review!
Service 08042016
by carlymae1 on 08/06/2016Mike Swetnam always makes sure we are provided the best possible care. Also, the gentleman (Im sorry I don't know his name) who greats me as I drive into the facility, has, for years, been so kind, polite, helpful, considerate,… accommodating.......I can't say enough good things about them both. They are the reason we continue to choose to drive a Lexus.Hi Carly! We are thrilled to hear that your visit was enjoyable from start to finish! Thank you for writing your review to let us know about your experience!
RX 350
by DhweeksNY on 07/31/2016My husband and I are from New York. We came to Germain because your mechanics had previously fixed an issue we had with one of our vehicles! The dealership in NewYork had our car for 4 months and couldn't figure out the problem so they… rigged it -causing us to lose control of our car on the way out to Ohio. Your sharp mechanics took only 4 days to figure out the problem and correct it! We vowed that our next Lexus would be bought from your dealership! BJ Harris was great! He was not pushy! He explained things in detail and was very personable! We would definitely do business with Germain again. Thanks for a great experience!We are so glad that we were able to make your visit all the way from New York worth the drive! Our team really knows what they're doing and can make sure your car is safe and ready to be back on the road! Thank you for coming in to see us again to purchase your RX 350 and we hope you enjoy it!
The extra benefit
by Shants4 on 07/29/2016While I waited for my car in the spacious and comfortable waiting area, students from OSU were doing "car karaoke" with the OSU Drum Major and Eddie George. A very fun addition to my otherwise enjoyable experience. And thanks to Germain… for assisting OSU in this way.What a great day it was to come visit Germain Lexus of Dublin! We are glad you were able to enjoy the excitement while your car was being taken care of! Thanks for the review!
Best Service Experience Ever
by PatriceLD on 07/19/2016As a new Lexus owner, I had no idea what to expect when I went back to the dealership for my first scheduled service. Wow, was I pleasantly surprised! From the assignment of a dedicated service consultant to the snacks and free Wi-Fi in the… waiting area, Germain Lexus of Dublin exceed my expectations.Congratulations on your first Lexus! We are glad you were able to enjoy the snacks and accommodations while your car was being taken care of. Thanks for writing your review!
Cassandra Jessy
by GabrielsMom on 07/16/2016This is a long overdue review. I bought my 2 Lexus there and have all maintenance work there too. I am satisfied with the service but what makes the service special is the service provided by my advisor Cassy. For someone like me who know… nothing about engine, I need someone I trust who can give me advices on what needs to be done and their order of priority. She knows what she is talking about and explains them to me thoroughly and clearly so I can understand them from a layman's standpoint. Unlike other dealerships where you feel that you are being pushed, I never felt this with Cassy. One time my IS won't start and so my instincts told me to go see Cassy right away even without an appointment. I explained my dilemma and she accommodated and helped me right there and then. It turned out that my IS needed a new battery and she helped me with that. My problem solved. To others it may not mean a lot but for a working mom like myself it means so much! I appreciate the customer service Cassy and we like her a lot and the other staff specifically the African-American cashier (I can't recall her name.). The dealership helps us with my needs and they are being met. I look forward to many years of relationship with this dealership. Kind regards, Agnes GarciaHi Agnes! We are so happy to hear that you have formed such a wonderful relationship with Cassy and the rest of the staff at Germain Lexus of Dublin! It is so important to be able to trust and be comfortable with the people who are taking care of your car, so we are glad to provide that service for you! Thank you for choosing us and for being such a loyal customer!
Grease and Oil Change and Car Inspection
by Roserug3292 on 07/12/2016I was very pleased that I made an appointment at Germain Lexus of Dublin to have it serviced after 50,000 miles. Everyone was pleasant and professional. My battery was faulty and since I recently purchased a new battery from you I… received a new battery. I also asked for the mini detail and my car is running well and nice and clean.It is important to us that you feel comfortable and safe in your car, so we are glad that we were able to take good care of your car and get you back on the road! Thanks for writing to let us know how we are doing!
RX 350
by Frannyfnp on 07/07/2016My sales representative Melissa was fantastic!Thank you for letting us know about your wonderful visit with Melissa! We hope you enjoy your RX 350!
130000 mile maintenance
by es3502002 on 07/02/2016The tech found a worn engine mount. He was able to fix it in reasonable time. He also suggested cleaning the cabin air system. He said there was plenty of dust in it. I noticed the fan runs quieter now.That's great to hear that you were able to notice a real difference in your car after bringing it in to see us! We are glad we were able to help you out! Thanks for taking the time to write your review!
On the road repair
by redhead62 on 06/27/2016We were traveling home to Arkansas from Erie, PA when our Check Engine light came on. We found your dealership and stopped in. We were greater kindly by Cassandra Jessy and given a loaner car and directions to local restaurants and… shopping while we waited on our car repair. Thanks again for your help!!!On such a long drive home, the last thing you want is to have to worry about car problems. We are glad that we were able to help you out and make the best out of the situation for you! Thanks for the review!
Ver good service
by no1fan85 on 06/27/2016Cassie made it easy to schedule my appointment and get the service done that I needed. I'm very appreciative.We are appreciative of YOU! Thank you for choosing Germain Lexus of Dublin and for writing your review!
Chris H at Germain Lexus is amazing
by Limeliz on 06/26/2016Germain Lexus is an outstanding service center. Chris H is awesome, and fair, kind and takes great care of his customers. The online estimate tool is a GREAT tool to customers - being able to explain the work needed, costs associated with… the work and being able to approve it without taking to anyone. Perfect for those of us constantly on the go. Keep up the great work!We know that our customers have enough going on in their lives as it is without having to worry about taking care of their car. That's why we like to take that problem off of your plate! Thank you for writing to tell us about your experience!
3rd Lexus
by Mac43311 on 06/25/2016Very comfortable and casual process. Salesman and finance manager easy personable. Not stuffy. Let car sell itself.It is our goal to make sure our customers have an enjoyable experience when they come in to visit us. Thank you for letting us know how we are doing!
Service performed to replace rear sway bar bushings
by golface1 on 06/23/2016I am always delighted with the service Germain Lexus provides, and Cassandra Jessy continues to be polite and personable; efficient in handling the issues I bring to her and getting a quick and accurate diagnosis; and prompt in arranging… for scheduling the service appointment and making it all as convenient for me as possible. She's great, and all of the employees I have had contact with at Germain have been both friendly and professional.We are glad that our team at Germain Lexus of Dublin was able to make your experience so simple and easy! Thank you for coming in to see us and we look forward to seeing you again!
Trust Worthy and Friendly
by JimHanje on 06/23/2016Our experience with purchasing a Certified Used RX 350 was wonderful. There was no "pressure", we were provided complete information from a very helpful staff.Hi Jim! Congratulations on your RX 350! We are so glad you chose Germain Lexus of Dublin to find the perfect car for you!
The Dillons
by CADillon on 06/22/2016Thank you Mike for your great customer service! Every time we visit Germain Lexus of Dublin service center we are greeted by friendly staff. We appreciate how you always have our best interest and we will continue to have all our lexus… vehicles service by your team. Thank you!What's most important to us is that when you come in to our facilities, you have an enjoyable and comfortable experience. Thank you for writing to let us know how we are doing!
Amazing
by lovelexusIS250 on 06/17/2016I love working with Cassie, my car is always taken care of with TLC and always to my satisfaction - actually, I take that back - Cassie always exceeds my expectations.Love the username! Thank you for writing to let us know about your awesome experience with Cassie and the rest of the Germain Lexus of Dublin team! It is our pleasure to give your car the TLC it meeds.
The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.
Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Scott, we're delighted to hear that you had a positive experience with our team at Germain Lexus of Dublin! Enjoy all those features, and don't hesitate to reach out if there is anything else we can assist you with!
by Germain Lexus of Dublin on 04/07/2025