Customer Reviews of Wagner Subaru
Review type:
Satisfied customers
by Jose Orsini on 04/16/2025
The buying and delivery process was stress free, fast, but not rush.
106 reviews
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Wagner Subaru
by Cherri2018 on 02/24/2018I just bought a 2018 Crosstrek from Wagner Subaru. I was so impressed with the way the sale and final paperwork was handled. My salesperson gave me absolutely no pressure. She gave practical advise and had thorough knowledge of the cars.… The manager of the dealership was a cool guy too. At the time of delivery, they went beyond expectation to make sure you understand how to operate/use all the features of the car, and then they followup after you have driven it for a few weeks. I shopped all types and models of cars at other dealerships before I made this decision. Now that I have driven my new car for several weeks, I feel I made the BEST decision when I chose the SUBARU CROSSTREK. LOVE the car and will go back to this dealer for future purchases and service!Great experience
by Driverdan on 01/30/2018We bought our new Forester from Wagner Subaru because they are just great to deal with. No pressure and all the help and advice to make buying as painless as possible. We highly recommend Wagner Subaru for your next new car!Great purchase experience x3
by GJensen on 01/13/2018I've purchased 3 new cars from this dealership in less than two years. No pressure sales tactics - very relaxed, friendly atmosphere. You'll work with the same person from start to finish - no dreaded visit with a finance manager. Service… dept is great as well.Great Dealership We will use again
by jmurphy on 01/01/2018Bought a 2018 Outback on 12/29/17 from Wagner Subaru and we were very pleased with our experience at this dealership. Susan our sales specialist went above and beyond our expectations. We have bought 10 new vehicles over the years at GM and… Toyota Dealerships, this was the first time purchasing one at Wagner Subaru. This dealership ranks #1 in customer service, variety of inventory and what made it very unique is that we dealt with Susan throughout the entire process including financing/completing all necessary paperwork. This alone sets them apart from all other dealerships that we have been to!Best car buying experience ever
by mshaffer4170 on 12/21/2017updated 12/26/2017My sister and father both purchased from this dealership and both said they would do so again. My sister dealt with Sue and my father dealt with Robyn. I was there for my father's interaction with Robyn and she took a ton of time to work… with him (he's elderly and hard-of-hearing) - she was so thorough and patient, listened to his stories but still kept the process moving. I would buy a car from that woman in a heartbeat, and hope to do so in the future. If you want to be treated like a real human being, go see Robyn or Sue at Wagner Subaru.New Subaru Outback 2017
by vjkayser on 10/06/2017Wagner Subaru in Fairborn, OH was wonderful to work with. No hassles! Deal was presented in black and white with no exceptions. Would definitely recommend them.THE TRUTH ABOUT WAGNER
by Mfoiles on 09/30/2017I sold cars for 2 years and was a finance manager for 6 years. Wagner is THE BEST car buying experience I have ever had! Susan was fantastic and answered all my questions honestly. The sales manager Mike is very easy to work with. I will… never and I mean NEVER buy anywhere else. Kudos to the whole staff at Wagner Subaru.Slow but Sure
by Redhead on 09/09/2017We started out last Summer looking for a replacement for our 13 year old Honda Element. We stopped at Wagner Subaru even though it is over an hours drive from where we live and I'm glad we did! Many of the Product Specialist there are… former customers of Wagner so they know how to treat people the way they were treated. We did not buy at that point although all our questions were answered and we got a great overview of the entire Subaru product line. Here we are nearly a year later and the same Product Specialist helped us again to order a 2018 Subaru Crosstrek. We were confident that this would be the vehicle that would fulfill all of our needs. The price was fair and the Crosstrek came in before schedule exactly as we had ordered it. All the operations and systems in the vehicle were carefully explained and while we knew there would be further questions we were confident that the folks a Wagner would answer them all. Even though it took us a long time to make a final decision we are happy that when the time came we went back to Wagner Subaru.Great service!!
by JohnK on 06/27/2017I want to thank Leonard and the entire staff at the used car lot. They were very 'no pressure" oriented, very accommodating, and made the transaction the smoothest I've ever had. As far as car buying goes, it was a great experience.Best Car Buying Experience To Date
by ericsub2016 on 11/28/2015This was my 6th new car buying experience and it was hands down the best. Mike Reed and his staff now have a customer for life. I generally don't write reviews unless the product/service is exceptional or horrid. I decided to write this… review because of the overall excellent experience that I had. I am not a big fan of the general haggling process and dealing with the salesperson. Mike made it easy which was a relief. We agreed very quickly to a fair price (all done on the internet & phone) for my new 2016 Forester. He then listed all the costs (there were no hidden fees) which was a first from my perspective and there was absolutely no pressure. There were opportunities to pad his price that others car dealers have used on me but Mike didn't do it. He delivered exactly what he said and from the moment we arrived at his office he made the process as fun as it could be. I actually drove an hour rather than deal the Subaru dealership that was 7 miles from my house because of the way they nickeled and dimed me on my last new car purchase. Overall, my wife and I were very happy and we will be back when we need our 4th Subaru in the future. Well done Wagner Subaru.I love Wagner Subaru
by johnmoore1 on 02/22/2015First the car. I purchased a Subaru 2015 2.0i Limited. I love this car! It's handsome, loaded with features I wanted, handles well -especially on snow and ice. Now, about the dealership. Best experience I've had buying a car. I dealt… with Greg Sagasser and Mike Reed. I took my time making choices and experienced absolutely no pressure! When I had questions they were quite helpful. When I decided to make a purchase Greg assisted me in getting a car the same day, based on my preferences for options and color. This involved making arrangements to have the car delivered from a dealership 70 miles away. Working through financing,title, and registration was a snap. Got a thorough introduction and orientation from Greg about features of the vehicle. Since my purchase I had some questions about installing some accessibility devices and got prompt answers and a referral from the service department. This is my first Subaru. Based on my experience with this dealership, I'd recommend the brand and the dealership. Altogether a very satisfying experience. Thanks, Wagner Subaru.Wow No pressure
by rhumdriver on 09/07/2014I went to several other dealerships on my way to Wagner Subaru. Their high pressure, gotta make a commitment, pricing games and overall BS drove me crazy. I could not even get them to give me a price on any car on their lot or one that I… might order, unless I committed to buying that day, and putting everything in writing. I just got up and tried to walk out of all of them, but they sent in "the big guns" to pressure me some more. When I went to Mike at Wagner, the difference was day and night. He answered every question, gave me his bottom line prices, told me what my trade in was worth with no pressure, haggling, games, or struggles. After I decided the exact car I wanted, he did not have the color on the lot, so he said he could have one brought into his lot by the next day. I asked him if I had to sign an agreement or anything for him to get the car I wanted brought onto his lot, and he told me no, to just come down and look at it when it arrived and if I was still interested, we could write it up. WHICH I DID. If was so quick and easy. He even wrote up the paperwork for the loan at my own credit union where I knew I wanted to get my loan at. The lack of pressure and BS was absolutely wonderful, and I will never deal with anyone else again.Great Sales and Service
by JacobElkins18 on 08/26/2014I have dealt with many car dealerships and I would have to say hands down Wagner is the best. I purchased my Impreza from them and received a great price with great service from Chris. Later on down the road I had a service issue with my… car and Wayne and Bryan took car of my car in a quick and timely manner. The guys in service fixed it right and fixed it the first time without beating up my wallet. I can not praise their work enough! Thanks again!Good experience
by bmichel on 01/05/2008I was able to buy my first Subaru at a good price with no hassle. Both the owner and sales manager are very knowledgeable about Subarus and cars in general. They had exactly the car I wanted. There was no pressure to load up with… additional accessories or service contracts. The administrative fee was only $75, unlike the bigger dealerships. I was able to arrange Subaru financing over the phone and then pick up the car at the appointed time. The car was completely prepped. The sales manager took the time to check me out on the controls and features.Prompt Service
by mb789 on 10/27/2007Went to this dealership for routine maintenance on my Subaru. They scheduled me ahead of time, got me in when my appointment started, and completed the work quickly. Plus, I had an accessory installed, and I was not overcharged for it as… other dealers try to do. When I was in the waiting room, I could hear them taking other cars into service and talking with their owners. The conversations were all pleasant and respectful -- I did not hear any complaining from customers or any negative discussions of customers after they left, so this was nice to hear how they treated other customers.Great no-hassle sales process!
by cherylh1 on 06/11/2014updated 04/28/2025I recently bought an Outback from Wagner Subaru. I was truly impressed with Mike, the Internet Sales Manager, and Wagner's no-hassle sales process. I was dead-set against having to negotiate back and forth to purchase a new car, and was… actually dreading the new-car buying process. But Wagner Subaru was true to their word - no hassle at all. After I put in my requirements online and got a quote, Mike and I communicated via e-mail and phone to talk about the details. The end price was right in line with the quote. He went the extra mile to get me just what I wanted. Once the car was in, all I had to do was go pick it up and pay for it! This is how buying a car should be!!Great car/ Amazing customer service
by rlane3 on 07/25/2013updated 04/28/2025I drove all the way from Cincinnati, OH on a two friends recommendation. Chris L. was amazing! I have always bought 2 year used cars, but leased a 2013 Impreza Sport. He spent 4 hours test driving new and used cars, calculating what worked… with my single female with 2 small dogs budget lifestyle, and got me a Great deal! Chris was very pleasant and patient, never pushy, and even took the time to go over the manual. Hands-on! What a great car and all the nice standards!Mike was TERRIFIC ...BEST car buying experience EVER
by twinedu on 11/03/2012updated 04/28/2025I drove all the way from Columbus to purchase my new 2013 Impreza from Wagner Subaru in Fairborn. Mike not only beat any other dealer's price on the car, but also gave me more on my trade...a lot more, than other dealers. Mike was… professional, non-pressuring, and very upfront and HONEST about each step of the process. He made the deal, not having to run and get approval...if you know that "game" many dealers play. I have purchased about 7 cars in my life and this WAGNER Subaru car buying experience was the MOST PLEASANT and REWARDING one yet. A real family - run business.Great service-Great vehicle!
by jglo on 04/10/2013updated 04/28/2025After visiting several dealerships for other brands of SUV's, my sister recommended Wagner Subaru. Within 5 minutes of an internet inquiry, Mike called me and set up an appointment. It was not a typical salesman/customer experience! Mike… taught me about Subaru's, going over safety, sturdiness, ratings and options. I felt educated and well versed in what I was going to test drive and eventually buy. My experience was nothing less than great and I appreciate how well I was treated. I will absolutely go there for my next vehicle and certainly recommend this dealership to anyone who asks. I love my new Outback, by the way. Best vehicle I've ever owned!Simply an Honest Service Department
by bhendricks on 06/11/2011updated 04/28/2025Wayne Wilson, Service Manager, for Wagner Subaru runs his business the way I ran mine, simply and honestly. He does just what you request, doesn't try to up sell you with services you don't need. he has been taking care of my 2005 OBW for… the last three years and I am completely satisfied with Wayne personally and Wagner Subaru as a fair and honest service facility.Best Little Dealer Anywhere!!
by bhendricks on 06/11/2011updated 04/28/2025Wagner Subaru is truly a GEM, a small , hole in the wall (no slam or slur intended), family run store in Fairborn, Ohio that made buying my wife's 2011 Legacy truly a pleasure. I am a lifelong "car-guy", having worked in just about every… job in the retail automobile business, and I must say the people at Wagner Subaru get it right. No stupid "low-balling" your trade, no starting you at some dopey over retail "list price", just fair honest numbers that leave you feeling good about your deal. And here's the best part, NO F&I (Finance & Insurance) "Box" where some goon tries to sell you a bunch of after market "mop and glow" crap and unwanted or unneeded extended warranties. Wagner didn't have the color combination my wife wanted, but the salesman cheerfully offered to order the car of her choice, at the same price as an in stock unit, again no stories or BS from these people. I could go on and on, but to keep it concise, if you're in the market for a new or used "Subie", see the folks at Wagner, you wont be disappointed. It is a 45 mile one way trip for me to Wagner, but worth every mile.
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About our dealership
Doc Wagner, who lived in his mechanic's uniform every day, believed that people deserve great SERVICE. Here at Wagner Subaru, we strive to provide an outstanding customer experience during every phase of the vehicle ownership lifestyle. This dealership has worked on every Subaru model ever produced, and we strive to be capable and knowledgeable about all our products- just ask one of our product specialists. With our tremendous selection of new Subaru models, we can help you find a Subaru to meet every need, budget, and lifestyle- and we can do it with ease.
What sets us apart
GREEN DEALER: We support the environment, and we take pride in our status as a Green Dealer! Please utilize our single-stream recycling center, our low-flow faucets, and our various environmentally-focused events throughout the year!
COMMUNITY: By supporting SICSA Pet Adoption Center, Roads to Recovery, the Leukemia & Lymphoma Society, Nightingale Montessori, and more, we feel like we can provide a better experience for everyone in our community.
ONE-TOUCH AND NO-PRESSURE SALES PROCESS: You'll deal with one person throughout the entire car-buying experience. You'll never even be transferred to a financing department- our Product Specialists are trained to help you from start to finish!
EXPRESS SERVICE: You don't have to make an appointment for an oil change or tire rotation! Feel free to stop by our drive-in service department, at your convenience, and let our brilliant service department do the rest!
STELLAR CARE AWARD: Only the most dedicated Subaru retailers earn the Subaru Stellar Care Award. Those who earn the coveted Stellar Care Award demonstrate excellence in all areas of customer-focused performance.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Kiara Dou on 04/19/2025