Customer Reviews of Wagner Subaru
Review type:
Satisfied customers
Satisfied customers
by Jose Orsini on 04/16/2025The buying and delivery process was stress free, fast, but not rush.Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Best car buying experience!
by Connie L on 03/29/2025Excellent customer service. Lee was fantastic at helping me to choose just the right Subaru for my needs. Very smooth buying experience.Hi Connie, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Dale Kissell
by Happy Subaru on 03/13/2025Treated very well. Nice people to work with. Did exactly what I wanted and made helpful suggestions along the way. I spoke with my salesman and the service manager and the parts manager and all were very helpful in making my decision… easier.Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Scheduled maintenance for my 2020 Forester
by nonetobeused on 02/28/2025Problem-free, fast and friendly service; came in without an appointment and used the Express Service. Very good experience overall.Hello, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Best Car Purchase Experience Ever - Shea S @ Wagner Subaru
by J Nanette on 02/05/2025Best car purchase experience ever! I worked with Shea S. at Wagner Subaru and I highly recommend him to everyone reading this. He is smart, professional, efficient, an excellent communicator, and knows every detail about Subaru vehicles.… He also handled the finance portion seamlessly. I had expressed interest in a 2025 Subaru Outback that was in transit. Shea called me when it arrived. We scheduled an appointment for the next day and I drove my new car home about an hour later.Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Warranty work for noise when starting
by Mike1950 on 02/05/2025Technicians could not hear what I was hearing upon startup. Thus, no fix required.Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Fantastic Buying Experience
by Kenovotny on 01/15/2025updated 01/23/2025The team at Wagner answered all my questions quickly, were very helpful and attentive, and made the process very easy and enjoyable. I felt like they actually cared about taking care of me.Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
2025 Subaru Outback Wilderness
by socratesjp on 12/04/2024updated 12/11/2024All personnel, particularly our sales person Oliver Jay, worked hard to get the vehicle we were interested in purchasing. He was able to engineer a vehicle trade to secure that vehicle within 48 hours.Hi, we're happy you found our staff to be so supportive during your experience here at Wagner Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.
New 2024 Crosstrek Limited lease at Wagner Subaru in Fairborn, Ohio
by rg16ccz71 on 10/21/2024I had an awesome experience buying my 2024 Subaru Crosstrek Limited at Wagner Subaru in Fairborn, Ohio. This was my first vehicle purchase since 2017, and a lot has changed. The process involved supply chain constraints, inflated MSRPs,… limited negotiations, incentives, and new vehicle technologies. I spent over two months researching various manufacturers and test-driving eight different models. My past experiences with dealerships gave me a lot of anxiety. I wanted to avoid dealerships altogether and do everything online or through a concierge service. However, I ended up choosing Wagner Subaru and the Crosstrek for its impressive value, features, and great gas mileage. The car specialist at Wagner was knowledgeable, honest, and great to work with. My research aligned with everything he told me. The selling price was competitive, and they honored my Costco membership discount. This was also my first lease, and the terms were fully disclosed, competitive, and transparent. I never thought I'd say this about buying a vehicle from a dealership, but the entire process was painless, stress-free, and transparent! As a customer and an automotive investor, I highly urge other dealerships to scrutinize Subaru's customer experience and adopt it as an industry best practice or risk going the way of the dinosaurs!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
New Outback Owner
by NewOwner on 09/30/2024Very good, professional. No typical sales tricks like many other automotive dealers.Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Express Service
by Finbear on 09/18/2024Very professional. Went through for Express service, oil/ filter change and tire rotation. Total time - ~40 minutes. Tech service personnel spent the time to discuss the service inspection report.Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Wagner Subaru!
subaru forrester wilderness edition
by sfW@76*$ on 09/16/2024very low pressure sales push. lee answered all my questions & I am very pleased with the car!! It has a smooth ride and good feel to it. Cant wwait to play in the snow!! I have dealt with Wagner Subaru since 2012 & would highly reccomend… them to anyone!!Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Expensive Gas cap needed to be replaced
by RaWoodr on 09/13/2024$83.00 is a lot to let me know that my gas cap needs to be replaced, & that was supposedly 1/2 price. On this type of Diagnosis a flat charge of say $50.00 would be reasonable.Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (937) 878-2171 when you have a chance. Thank you, and we look forward to hearing from you.
Loyal Wagner family!
by Doug Snyder on 09/04/2024My late wife was the first to buy from Wagner. She bought a first generation Forester. It served us past its sell-by date (there isn't one, actually). It took our family out West when most car buyers would have driven something newer! It… also took me to work on winter days when I just couldn't trust my RWD Mercedes sedan with winter tires. Anyway, We've had a bunch of Subies since then. We live in the little Ohio town of Yellow Springs, and I call Subaru the unofficial official car brand of the town (there are so many) — and I'd say it was because of Wagner! I feel that Subaru has replaced Volvo as the "safety" brand — what with Volvo going upscale.Hello Doug, we really appreciate your feedback! Our team is available should you require any extra help.
Great Experience
by Jennifer on 08/23/2024Having had a Forester previously for 10 years, it was time to hand it down and get a new one. Loved the first one and love this one as well. The only thing I have to get used to is the touch screen console. The sales experience was great… as well. No high pressure.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Pretty blue Subaru
by Jeanette on 08/23/2024Always a good experience at Wagner Subaru always very kind and thoroughHi Jeanette, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
THIS is quality customer service 👏🏽
by Richelle on 08/14/2024First time I've made a purchase this big solo. I thought I'd miss having a second perspective, second brain...but in fact, Shea was all that AND a bag of chips! I did my homework prior and felt confident in the questions I asked and felt… the responses Shea gave showed a depth and breadth of knowledge, patience, understanding, and kindness. He was my 2nd brain! A fantastic all around experience.Hello Richelle, we're happy you found our staff to be so supportive during your experience here at Wagner Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Wagner Subaru Rocks!
by Cindy Lola on 07/13/2024Love being able to drop in without an appt to get an oil change!Hi Cindy, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Fixed the problem
by Cynthia on 06/20/2024Came into the dealership telling them specifically that I needed a new a/c compressor, and mistakenly assumed they'd just do it. Instead they took it apart and apparently stood around for several hours discussing how to tell me other parts… would need to be replaced as well in order to ensure the repair was complete!!! I don't care. Do it. When they finally came to discuss it with me, I summarily dispatched them back to finish the job and basically told them they had wasted enough time. By the time I left, I had been there 5 hours!!! I know it doesn't take 5 hours to replace an a/c compressor. Then, I got stuck on the side of the road because they had allowed something in to my air intake when they put the air filter back in, and choked off the air to my engine. They sent someoen with no tools to check it out, they sent one of them back to the dealership back to get a screwdriver, and in a matter of minutes I was back on my way. I've never had this kind of issue with them before, but this experience did not give me a warm fuzzy, that's for sure.Subaru
by Rroseborough on 06/20/2024Very friendly.Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
The place to go if you have a Subaru in the Dayton, Ohio area
by Photoken on 06/14/2024The wheel bearing was diagnosed and replaced in a timely manner, and we agreed on the cost prior to the repair. What should NOT have been the case, though, is that at 71,000 miles this was the second wheel bearing that failed (the first… one, at 30,000 miles!). But that's not a fault of this dealership, with whom I've done business for almost 20 years.Hello, we really appreciate your great feedback! Our team is available should you require any extra help.
Doc Wagner, who lived in his mechanic's uniform every day, believed that people deserve great SERVICE. Here at Wagner Subaru, we strive to provide an outstanding customer experience during every phase of the vehicle ownership lifestyle. This dealership has worked on every Subaru model ever produced, and we strive to be capable and knowledgeable about all our products- just ask one of our product specialists. With our tremendous selection of new Subaru models, we can help you find a Subaru to meet every need, budget, and lifestyle- and we can do it with ease.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Kiara Dou on 04/19/2025